Is Priceline Lowering Its Standards For 3-Star Hotels?

I’ve been a devoted user of Priceline’s “Name Your Own Price” bidding tool for years. In the past year, I’ve written columns here on how to game their bidding system, how to overcome their new bidding hurdles, and another piece about trying to decode their star system. I still love the bidding concept but after several negative experiences of late, I have a few words of cautionary advice on how to bid for hotel rooms.

Two years ago, Hotel Deals Revealed did an analysis comparing Hotwire to Priceline on how generous they are in assigning star levels to hotels and concluded that Priceline was more cautious in assigning stars (i.e., they weren’t overrating hotels). But based on several recent experiences bidding on three-star hotels in Virginia, Pennsylvania, Ohio and London, I think Priceline has lowered its standards for how they classify three-star quality hotels.While bidding on three-star hotels in the U.S. in the last three months, I’ve gotten Holiday Inn hotels on four consecutive occasions. Each hotel was adequate, sort of, but none was as clean or nice as what I’ve been accustomed to getting – Marriott, Hilton, Hyatt, Sheraton, etc. – for three-star bids on Priceline over the years.

Charlottesville, Virginia, is a good example of how Priceline’s ratings have changed over the years. I’ve gone to Charlottesville several times over the years and have used Priceline on multiple occasions. There are a number of good three-star hotels in town – Hampton Inn, Doubletree, two Courtyards, a Residence Inn and others. But Priceline now considers two Holiday Inn locations in town as three-star properties as well.

I’ve stayed in both and they simply aren’t as clean or nice as the hotels mentioned above. The furniture at the University location, for example, is dated and ill fitting – the office chairs in the room don’t level up with the desk, for example, and on a recent stay there were a host of dead bugs in the sliding glass door, which also had a broken handle.

But as mediocre as the Holiday Inn Charlottesville University is, it’s the Taj Mahal compared to the Avni Kensington, a supposedly three-star property I got from a recent bid on Priceline in London. (Priceline refers to this hotel by its old name, the Kensington Edwardian.) My first impression was of their bathroom in the common area. There were no hand towels next to the sinks – just rolls of toilet paper to dry your hands.

My room had three droopy old single beds plus a broken television and non-functioning Wi-Fi. (The Wi-Fi was later fixed; the TV was not.) Trip Advisor categorizes the hotel as a two-star property, which is about right. I made a complaint about the property to Priceline but they stated that the hotel was “unwilling” to issue a refund so I was out of luck. A Priceline spokesperson told me several weeks ago that the company uses a number of criteria in categorizing hotels, including some factors that travelers might not care much about – like if the place has a full-service restaurant, a pool and others.

But what I found most interesting about the experience is the fact that I was unable to review my hotel experience in London on the Priceline site. I asked the customer service rep how I could leave a review of this hotel on the site because they use the customer reviews as a basis for how they categorize the hotels, but she said I had to wait to see if I received an email inviting me to take the survey. I looked through my inbox and noted that I had received survey requests for all of my previous hotel stays (none of which had I issued complaints over) but I didn’t get one from this stay in London.

Priceline gives bidders guarantees that they’ll receive a hotel with positive feedback (it varies based upon the star level you are bidding on); so I can’t help but think that they flag customers who complain about a property not to receive the survey email.

What can you take away from my bidding experiences? The most import thing is to do your homework before you bid. Use Priceline’s normal search function and look at what they are offering at each star level. Then check the reviews of those hotels online and assume you’ll get the place that has the lowest reviews. If you can’t live with that, you need to bump up the star level you’re bidding on.

For example, if you are bidding in the north suburban area of Chicago, and you see that Priceline has a hotel they consider a three-star property but that it has horrible reviews, assume that if you bid three stars, you will get that hotel. If you can’t live with that, you need to bid 3.5, or find another way to book your room.

July 8, 2013 Update: A spokesperson for Priceline tells me that the company sent me a survey email on 6/22 inviting me to review the hotel I stayed at in London. I have double checked both of my email addresses and I never received it. Either way, there should be a way for customers to review the hotel they stay in, whether one gets their email inviting them to do so or not. And, after bidding on yet another 3 star hotel in Portsmouth, NH this week, and, once again, getting another Holiday Inn with so-so reviews, I stand by what is written above. 3 stars with Priceline used to mean Hyatt, Hilton, Marriott, Sheraton and so on. These days, it seems to be Holiday Inn and other brands in that tier.

$20K Stolen In Brazen Miami Hotel Room Theft

Courtesy Local10.com

As a rule of thumb, it’s not a good idea to travel with anything you can’t afford to lose. The latest example of that comes from Miami Beach, where last month a bold thief got off with $20,000 in goods from a hotel room. Amazingly, he didn’t even have to force entry. A housekeeper let him wander right in after he flashed a hotel key card and told her it was his mother’s room.

The man ransacked the room and found $1,800 in cash and $10,000 in jewelry. He stowed the loot and some other items — including an iPad and credit cards — in a suitcase. Then he waltzed away with the bounty.

This is a good reminder that hotel rooms can easily be compromised. While this perp found a way to casually stroll in and out, thieves can easily pick door locks — even the ones with plastic key cards that used to seem so innovative. And hotel safes aren’t as secure as one might hope. When you’re in the lobby or out and about, be sure to keep your hotel room number to yourself so would-be thieves can’t target you. In fact, whenever possible, the best thing to do is to just leave your valuables at home. It’s just never a good idea to attract too much attention.

[via Local10.com]

24 Hours On The Dark Streets Of London

Walking near London’s 16th-century St. John’s Gate in the city’s East End, I was looking for an old pub called the Jerusalem Tavern early on a misty Saturday night when a young woman in a skin-tight miniskirt approached me with a question. I was about to apologize and say, “I’m not from around here,” when she pointed to her friend, who was wearing a dress with deep slits practically up to her waist on both sides, and said in a distinctive Cockney accent, “What do you suppose she’d be good for?”

She extended her right thumb and said, “I think a snog,” released the index finger while saying, “a wife,” and then flipped down the third, suggesting a possibility that rhymes with truck. I had just arrived in town after a sleepless night spent on a plane, followed by a layover in Germany and another flight west to London necessitated by the vicissitudes of using miles for reward travel, and I could barely process their accents or what was being asked. As I gave them a confused look, she repeated the question as her friend turned and looked away, horrified.

“I don’t know,” I said. “Maybe all three?”

Samuel Johnson delivered the famous line “when a man is tired of London, he is tired of life; for there is in London all that life can afford,” when America was but a year old. He’s still right. I’ve been visiting London intermittently for 25 years and there are always serendipitous encounters and new discoveries to be made. The city is always changing, always evolving and you need to keep going back to see what you’ve missed. On a recent six-day trip to London to cover Wimbledon, I had 24 hours to kick around town before the tournament started. I’d seen many of London’s most famous sights before so I set out to break new ground in one of my favorite cities.

Saturday

6 p.m. Bosphorus Kebabs in South Kensington

I’m always on the lookout for cheap eats in London and this place is a find. There are just a few tables, and you might have to wait, but the intimate setting gives you a chance to listen to the regulars bantering with the cooks.

“C’ah mon mate, don’t be stingy wit tha doh-nah, oh-roight now, that’s wot I’m talkin’ bowt,” said one obnoxious bloke, who’d clearly started drinking early on a Saturday.

I had the spicy Adana kebab, which was outstanding and came with rice, salad and bread for £6, a bargain by any measure in this pricey megacity.

7:30 p.m. Jerusalem Tavern

There are at least 7,000 pubs in London so to recommend just one is almost perverse. But a surprising number of London pubs offer just mass-produced beer and no craft beers, so even though there are pubs on nearly every block, it’s not always as easy to find good beer as you might expect. The Jerusalem Tavern is operated by London’s St. Peter’s Brewery, so it has great beer, plus atmosphere in spades.

It’s a tiny little place, with just three rooms and a row of wooden casks behind the bar. The tavern has occupied different sites in the neighborhood since the 14th century and the present building dates to 1720, though it’s only been a pub since the 1990s. I had a tasty pint of St. Peter’s Brewery Pale Ale and enjoyed something you never find in an American bar: quiet. No music, no TV, just the hum of quiet conversation.

9 p.m. A Stroll Through Shoreditch in London’s East End

London’s East End, once home to Jack-the-Ripper, has historically been the city’s gritty, working class underbelly. But in recent years, Shoreditch and other East End hoods have been transformed into the creative hub of the British capital. On the second longest day of the year it was still light out after 9 p.m. and swarms of fashionably dressed young people were lined up outside Cargo, a bar/restaurant with thumping dance music, while over at a bar called Kick on Shoreditch High Street, guys in French Maid costumes sang drinking songs and toasted each other on the veranda.

Shoreditch is filled with bars, restaurants, music venues and galleries, but it’s also a neighborhood that rewards aimless wandering, particularly on buzzing streets like Curtain road, near Rivington street, Bash street and Hoxton Square.

Sunday

8 a.m. Hyde Park

I like to start the morning with a long walk in a pretty green space and in London, Hyde Park is a serene and scenic place to start the day with a little exercise. Henry VIII appropriated this chunk of land in 1536 from the monks of Westminster Abbey to hunt deer and the place has been open to the public since the early 1600s.

I visited London for the first time as a 16-year-old and one of the few things I remember about the trip was a Sunday morning visit to Speaker’s Corner, where Londoners of all stripes can stand up on top of a milk crate and speak their minds. I was thrilled to learn the term “wanker” and various other bits of slang, much to my parent’s chagrin, so I was eager to experience the spectacle again after all these years. But alas, the speakers don’t get fired up until later in the morning, so if you want to take in speaker’s corner, stop by on Sunday afternoon.

11 a.m. Sung Eucharist at St. Paul’s Cathedral

Cross London’s Millennium Footbridge at 11 a.m. on a Sunday morning and you’ll be beckoned into St. Paul’s by the glorious chiming bells. The smell of roasting nuts fills the air as you cross the bridge, and even an atheist could enjoy the splendor of this magnificent cathedral, designed by St. Christopher Wren in 1675 on the site where a cathedral was first opened in 604. Stick around for the 11:15 a.m. Sung Eucharist to get the full experience of this magisterial place, which was the tallest building in London until the 1960s.

12:00 p.m. Tate Modern

Even if you don’t like modern art, walk back across the Milennium Footbridge after your visit to St. Paul’s and check out the sixth-floor café of this museum for spectacular views of the cathedral and the city. You can visit the permanent exhibits for free and the gift shop is also a great place to stock up on souvenirs. The highlight of my visit was an exhibit featuring the works of Mexican photographer Graciela Iturbide, but I found many of the other exhibits best left for the Sprockets crowd.

1:30 p.m. Bánh mì Time

Take the tube to Goodge street and then walk west on Goodge between Charlotte and Cleveland streets to find this outdoor stand selling freshly grilled mouth-watering bánh mì sandwiches (beef, pork and chicken) £5.

2 p.m. Dickensian London

Walk up Cleveland Street, north of Goodge, to check out Charles Dickens’s first London home, now an apartment with six buzzers sandwiched in between Indian and Greek restaurants. (Look for the blue plaque.) And just one block north, check out the workhouse that gave him the inspiration for “Oliver Twist” across from the King and Queen Pub.

Then head east to the fascinating Charles Dickens Museum at 48 Doughty Street, where Dickens lived from 1837-9, writing “Oliver Twist” and “Nicholas Nickelby” in his mid-20s. Seek out American novelist Jennifer Emerson, an American writer who volunteers at the museum. She can tell you all about Dickens’s troubled childhood, complicated love life and nomadic tendencies. (Look for more on the Dickens Museum on Gadling soon.)

4 p.m. Camden Lock Market

Camden is a shopper’s paradise but the Camden Lock Market is also a great place for budget ethnic dining. The problem is choosing what to eat. I was temped by Portuguese cakes, fish and chips, Dutch pancakes, Polish kielbasa, Peruvian ceviche and Argentine burgers before I decided on a Pakistani chicken curry roti, which was outstanding. Don’t miss having a cup of the organic Ethiopian coffee; Ethiopian sisters Eden and Mercy roast the beans in a tiny little pan over a burner and they’ll tell you all about their coffee.

“People think coffee comes from Italy!” said Eden. “No! It comes from Ethiopia!”

Grab your cup of coffee and wind up with the day with a long ramble through the labyrinth of market stalls and then take a nice walk along Regent’s canal to burn off the calories.

WHERE TO STAY

On each of my previous visits to London, I stayed in hotels, but this time, I rented an apartment on Nevern Square, a stone’s throw from the Earl’s Court Tube stop via Trip Advisor’s Flipkey website. Hotel rooms tend to be small and expensive in London, and apartments aren’t cheap either, but at least you can stretch out a bit. For about the price of a mid-range hotel, I had a beautiful one-bedroom apartment that was fully equipped with a kitchen and a washing machine. Even better, the management company included use of a local iPhone, with free data, local calls and texting. It’s a beautiful neighborhood of handsome brick row houses, gardens and squares, handy and central for seeing all the sights, not to mention Wimbledon.

#OnTheRoad: Gadling Instagram From Sedona

Goodness gracious, it’s hot here. So hot we’re seeing “dangerous heat” warnings throughout the Western United States and I’m wondering why I’ve chosen to visit the desert in late June.

My name is McLean Robbins and this weekend I’ve transplanted myself from my usual city of Washington, D.C., for a long weekend in Sedona, Arizona. That’s Chimney Rock, at left, on this morning’s hike up Brin’s Mesa. I’m taking you along for the ride on Instagram, where you’ll see all that the famed Southwest has to offer. From early morning hikes to explorations of some of the area’s best luxury spas (you know I had to fit a massage in there somewhere), you’ll see some of the area’s best sights.

Follow along on Gadling’s Instagram account, @GadlingTravel and #ontheroad, as I discover the best of Red Rocks country through late Sunday evening.

This is my first extended stay in Arizona, so any suggestions of places to visit, must-eat foods or travel tips are warmly welcomed!

What Would You Do With One Million Loyalty Points?

That’s the question 10 lucky winners will need to decide in Best Western International’s Loyalty Millionaires promotion, a part of their 25th anniversary celebration. Two randomly selected winners will be chosen each week through July 14, each winning one million bonus points to redeem in any way they like, and not just on hotel rooms either.

“Whether it’s a trip with the family or that special something you’ve been saving for, we hope our 10 lucky loyalty millionaires get their summer off to a great start,” said Dorothy Dowling, senior vice president of marketing and sales for Best Western International in a Broadway World article.
With more than 60 redemption options starting at 8,000 points, including free hotel nights, retail gift cards like Starbucks, Target, Home Depot and Amazon, BWR members have countless options to redeem their rewards points. One BWR member recently redeemed their points for retail partner gift cards and used them to buy a tractor.
Redemption options include free hotel nights as well as retail gift cards like Apple, Barnes and Noble, Starbucks, Walmart, Target, Home Depot and Busch Gardens.

But what, exactly, might one million Best Western points get you? We did some calculations for a variety of stuff Gadling readers might want to have or do.For starters, a million points will get you about four months in a Best Western Hotel. But it will also enable buying 200,000 air miles on American, Delta, US Airways or Alaska Airlines. You could also get $3,846 in gift cards from Starbucks, Disney, Outback Restaurants or Dunkin Donuts. Want to spend those million points on gear? You could walk away with a Canon PowerShot A2600, some Beats by Dre Studio High-Definition Headphones, a Samsung 8GB Galaxy 2 Tablet 7″ Screen and tickets to see 400 movies at an AMC Theater with some change leftover.

Read more about Best Western Re
To enter, sign up for the free Best Western Loyalty program then register on the Loyalty Millionaire tab on their Facebook page.