Daily Pampering: Club-level at the Ritz-Carlton, Caribbean & Mexico


You’re going on vacation. You’re heading to the beach. You’ve got umbrella drinks and room service on your mind, and you’re debating staying one more night… but should you? Could you? Yes, you can!

The Ritz-Carlton hotels in Mexico and the Caribbean are offering guests a complimentary night when booking the Club-level room.

You’ll enjoy the club level and its amenities (including a personal concierge), breakfast, snacks, hors d’oeuvres, beverages and sweets throughout the day. Participating hotels include:

The Ritz-Carlton, Cancun: Book 5 nights, pay for 4, starting at $599
The Ritz-Carlton, Grand Cayman: Book 5 nights, pay for 4, starting at $529
The Ritz-Carlton, St. Thomas: Book 5 nights, pay for 4, starting at $539
The Ritz-Carlton, San Juan: Book 4 nights, pay for 3, starting at $529
The Ritz-Carlton Golf & Spa Resort, Rose Hall, Jamaica: Book 4 nights, pay for 3, starting at $379

Want more? Get your daily dose of pampering right here.

Last minute Vegas hotel deal – $55/night at MGM Grand with $40 in free bonus amenities

Looking for an affordable last minute trip? If Las Vegas is on your wish list, check out this hot deal from MGM Grand. Starting at just $55/night, you’ll get a grand tower room, free Wi-Fi, free gym access, free night club access and free local phone calls.

The savings on the room alone are about $30, but the bonus freebies add even more. Of course, you are on your own when it comes to finding cheap airfare to Vegas, but our friends at AOL Travel usually have some of the better deals on their site, so check them out!

To snag yourself a discounted room at the MGM Grand, you’ll need to go through this link, or you can call the hotel at 800.929.1111 mentioning promotion INB335. Whatever you do, don’t wait too long, because the deal is only valid until today, for reservations between February 22, 2010 – December 31, 2010. When on the booking page, click the “view available dates” button to get an overview of when the cheapest rooms are available.

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How to decide if a tour is right for you

For some travelers, the mere sight of a tour bus is enough to make them cringe. Heck, I don’t enjoy seeing large masses of humanity spilling out of a humongous vehicle and mucking up my “unique” travel experience. But that’s not to say that all tours are wastes of your time and money.

There are some phenomenal tour operators all over the world offering myriad types of guided excursions. Many are even geared towards seasoned travelers who don’t need their hands held the entire time. So, rather than discount all tours as wretched experiences best left to novices, spend more time finding a tour that meets your needs and you may be surprised to find that you, too, can enjoy a guided experience.

Finding a tour that matches your travel aesthetic is easier than you think. You simply need to ask a few important questions.

Do you know anyone who recommends this tour?
You can read reviews on sites like Trip Advisor and Yelp, but there’s no way to know for sure that you’ll share the same opinions as the commenters on those sites. But you know your friends. You trust them. Reach out to family, friends and colleagues to see if they can recommend tours before you book anything. Twitter and Facebook are great ways to crowdsource opinions from people you know and who know what you like.

Will the tour help with a language barrier?
Sure, you can point at menu items and gesticulate your way to the bathroom, but, at some point, your inability to speak the local language may inhibit your ability to see something that you truly want to visit. That’s why finding a reputable tour operator can become the difference between having the trip of your dreams and going home disappointed. Gadling’s Darren Murph has mentioned in the past how a tour in Central America was his favorite guided travel experience. One key reason was his guide’s ability to expedite his border crossing – something Darren would not have been able to do on his own. Darren told me that the tour “literally made the impossible, possible.”

Does the tour solve transportation problems?
In the developed world, even novice travelers feel comfortable renting a car and heading off on their own adventures. Sure, driving on the left may feel awkward at first, but awkward is better than dangerous. In the developing world, transportation can often be the single biggest challenge that you will face. Whether it’s because the roads are dangerous, difficult or non-existent, it’s perfectly respectable to prefer that someone else do the driving. Other times, a car is not even an option. Paying for the boats, camels and helicopters needed to reach a remote location can be prohibitively expensive. Booking yourself on a tour can mitigate that problem and cut your transportation costs immensely.

Does the tour operator share your ideals?
While traveling should expand our minds and challenge our beliefs, there may be nothing worse than being on a tour led by someone who operates their business in a way that truly offends your sensibilities. When Janelle Nanos, Special Projects Editor at National Geographic Traveler and Intelligent Travel, was planning a trip to Morocco, she sought out tour operators who shared her “same ideals about sustainable and authentic travel.” This is particularly important if you are seeking out cultural tourism. Forced cultural experiences can leave you feeling uncomfortable, which is a topic we have covered before on Gadling. Finding a tour that meshes with your ideals will prevent you from wanting to jump out of a moving bus at any point on the trip.

Does the tour offer more than your guidebook?
Sometimes wandering on your own and supplementing your own knowledge with a guidebook is all you need to immerse yourself in a place. However, guided tours can often provide a deeper understanding and local expertise that no amount of self-directed research could unveil. Gadling’s Tom Johansmeyer took a free walking tour in Reykjavik with a guide who predicted Iceland’s economic problems well in advance of the news hitting the front pages of newspapers around the world. Whether it’s an Art Deco tour in Miami, a private tour of the Vatican or a prophetic walk around Reykjavik, a guide will be able to tell you much more than a book or pamphlet.

Who is the guide?
Darren Murph’s Central American tour was led by the owners of the tour company. Small operations like that have more of a vested interest in creating a positive experience because they can’t afford to develop a bad reputation. Massive tour operators with transient, part-time staff may be cheaper, but they probably don’t care about their product as much as a small business owner does.

How big is the tour group?
When it comes to tours, size matters. Small groups allow for personalized and intimate experiences. Large groups keep costs down and allow you to meet more people. Janelle Nanos wanted to avoid being part of a herd. She chose an operator in Morocco who kept the groups small. “That meant no big buses, no crowded tourist restaurants, no walking through a city like a group of four-year-old soccer wannabees following a ball.” Know your preference before you put down that non-refundable deposit.

How much free time will you have?
Even travelers who always prefer tours to independent travel want some time to themselves. Before booking yourself on a tour, find out how much free time you’ll have to explore neighborhoods, wander through ruins or just have a meal by yourself. Local knowledge and expertise are wonderful things, but so are customizing your trip and hearing your own thoughts.

Where will you be staying?
If your tour will involve overnight stays, investigate the level of accommodations. If you want to rough it, be sure that you won’t be at hotel chains every night. If hostels aren’t your thing, avoid finding yourself on a budget tour.

Many of you will continue to eschew tours and that’s certainly your prerogative. But, that may not always be an option. Some parks and historical sites only allow people to visit if they are part of a licensed tour group. Gadling’s Kraig Becker noted that hiking the Inca Trail is limited to those who are members of a guided tour. There are plenty of places with similar policies and even the most stubborn independent travelers will have to suck it up and ask themselves the above questions.

What questions do you ask yourself before booking a tour? What has made your tour experiences positive (or, unfortunately, negative)? Do you agree that it’s OK to take tours? Share your tour tips and tales in the comments to help us all get the most out of our travel experiences.

Special thanks to Janelle Nanos and all of the Gadling writers who shared their advice.

How guilt-free can a Jetsetter be?

Bargain shoppers know a good deal when they see one and budget travelers have a keen eye for finding the last-minute steal, but when it comes to luxury travel, is it possible to buy on the cheap?

Gilt.com, an online invitation-only website that offers designer clothes and accessories at discounted prices, launched its travel arm: Jetsetter.com. The concept is similar to its sister site: luxury accommodations and vacation packages are offered at discounted rates during a set period of time. If you’re a member of the site, you can log in to see what’s being offered that week and set your calendars to buy when the slot opens.

With Jetsetter.com, either you want the deal that’s offered or you don’t – there’s no negotiation and no turning back once you’ve purchased. You can view the sales ahead of time, which allows time for planning (a good thing since some of these deals will take you around the world). The catch: The deal is only good for a certain amount of time – anywhere from 24 hours to a week — and only a handful of rooms are available so if you don’t act fast, you don’t get the deal.

But the real question is: how good a deal is it?

The featured deals on Jetsetter include some of the best resorts in the world, like the Four Seasons Costa Rica and Mandarin Oriental’s Elbow Beach in Bermuda, and vacation packages including safaris in Kenya, and a guided tour of Chile’s Atacama Desert. There are basic rooms to be had at some swanky hotels and if you’re looking for a quick getaway but not sure where to go, this site could provide the inspiration you need to book a trip.

I spent a few weeks on the site looking the standard room rate sales for hotels and here’s what I found:Rooms at the Park Hyatt Beaver Creek in Colorado were offered at $100/night. The rooms were courtyard views and for $50 more you could upgrade to a mountain view. The price includes all mandatory taxes, surcharges or fees. A quick scan of the hotel’s website offered rooms starting at $159 excluding taxes and fees. With Jetsetter.com’s deal, you save at least $60 night.

Omphoy Ocean Resort, Palm Beach, Florida is one of South Florida’s most private beachside resorts. The boutique hotel is currently hosting a fourth-night free promotion, with rooms starting at $239/night. But if you don’t want to spend four nights in Florida, the Jetsetter.com deal offered rooms with a pool view from $140/night. A deal? In this case it’s a steal, but you’ll have to compromise a view of the ocean for a view of the pool.

The Pierre New York, a member of the Taj Hotel Group, is one of New York’s most prestigious properties. With views of Central Park and Fifth Avenue, you can’t go wrong with a view from your room at The Pierre. Jetsetter.com offered rooms starting at $365/night, but the sale did not include weekends. I checked the rates for a mid-week stay on the hotel’s website and rooms start at $595. A savings of more than $200 is a win for the traveler in this case.

These are merely examples, but a good indication of the type of sales happening at the invite-only site. So if Jetsetter hosts these rates at such low amounts, how do the hotels make money? Simple economics: More rooms sold at a lower rate means more money for the hotel, especially if the standard room rates on the hotel’s website aren’t selling at all. These properties don’t pay to be listed on the site, but they hope to provide a deal strong enough to generate a good amount of travelers.

My opinion: Hotels around the world are looking for any way to recoup costs lost from the last two years. Jetsetter’s sales are worth the price, if you’re not into aesthetics (rooms with a view, private suites and amenities you might score by booking with the hotel directly). Sign-up for an invitation or get someone you know who’s a member to send you an invite. Even if you don’t end up buying, the hotels and vacation packages offered provide some stellar inspiration for your next trip.

Ritz-Carlton President Simon Cooper talks economy, industry and luxury

The term ‘luxury’ is synonymous with glamour, grandeur and extravagance, and often accompanied by a hefty price tag. But what if you were told you could travel luxuriously without breaking the bank? That’s the concept of Ritz-Carlton’s brand strategy, and more travelers are finding that ‘casual elegance’ means living it up without breaking the bank.

The Ritz-Carlton Hotel Company has been around for nearly 100 years and has set the gold standard in luxury hospitality worldwide. Its first hotel, The Ritz-Carlton, Boston opened on May 19, 1927 with a room rate of just $15 – mere pennies in today’s pockets, but a stretch for those recovering during the Great Depression. Throughout its century-long life, the Ritz-Carlton weathered the economic storms and continued to provide a level of quality synonymous with luxury.

I recently spoke with Simon Cooper, president and chief operating officer of The Ritz-Carlton Hotel Company, to get his thoughts on how luxury, by definition, has changed over the years, and I also got a sneak peak at what’s to come in the next 100 years for the Ritz-Carlton.

How has the luxury customer changed–do they want the bells and whistles or does price matter?

Simon Cooper: Obviously, consumers have less disposable income today than they had 18 months ago. Demand has been constrained and we have more vacant rooms than we used to have. In 2009, by comparison, we filled more rooms than in 2008, but the average rate was lower. The point being that people are still traveling and looking for luxury experiences.

The luxury customer has changed. First, there is less disposable income so people are more focused on what they spend. Authentic, real products are going to succeed. Second, there is a certain degree that people don’t want to flash their money around – a lot of people are suffering so others are asking themselves, “Should I really be doing this?” People are being a little more careful with their spending. From our point of view, we can live with that. We aren’t a see-and-be-seen place; our guests come to relax and enjoy time with their families.

The number one household expense annually is the vacation – we knew that 2009 was going to be really challenging and we looked ahead. Consumers are making a choice to stay with us and it’s not because the hotel down the street didn’t have space – right now, everyone has space. Our philosophy: if you’re going to take only one vacation, take it with us.

Has the Ritz-Carlton brand changed to keep in tune with the new generation of customers?

SC: We are more ‘casually elegant.’ It’s been a long journey, but we didn’t like what we were hearing, which was often ‘the most traditional brand in your space.’ We needed to be in a global space and as the traditional Ritz-Carlton guests were changing, we needed to shift off of their positioning.

It seems the Ritz is doing a lot of international development, specifically in the Middle East and Asia. Does that mean the development of luxury hotels in the U.S. is done for awhile?

SC: There is a trend – there aren’t a lot of places in the U.S. where you can say, “This needs to be a Ritz.” There aren’t a lot of gaps in the U.S. so we’ve been working internationally and we’re working to open two hotels in Shanghai in the next few months, and Cairo and Israel are coming.

Mr. Cooper shared with me details of the upcoming Kowloon [Hong Kong] Ritz-Carlton, which will rival Dubai’s Burj as the world’s tallest building. More on that later…

Meanwhile, the hotel business overall continues to weather the tough economic times. Earlier today, we announced the Ritz-Carlton Aruba resort, set to open in 2012, and the newest member of the family, the Ritz-Carlton Los Angeles at LA LIVE opens next month.

When it comes to luxury, The Ritz-Carlton has been the front-runner. While new hotels continue to pop up around the nation and globally, Ritz relies on its brand to be a success, and this brand is committed to doing it right.