New System Makes Hailing A Wheelchair-Accessible Taxi Easy In New York

by Jessica Festa on

When people envision New York, what often comes to mind is the busy streets and the sea of yellow taxis; however, out of the approximately 13,000 cabs in NYC, only 233 are wheelchair accessible. So, in a city where, by law, you must hail a taxi on the street, how is someone who is disabled supposed to get one?

In order to help with the problem, a new system created by Metro Taxi has launched. Called Accessible Dispatch, the company uses a GPS system to tracks each of the 233 wheelchair-accessible taxis. These can be ordered by:

No advance reservation is required, and the taxis will be able to take any passengers from Manhattan to any of the five boroughs, Westchester and Nassau counties and the three regional airports. There are no extra fees, as passengers pay the metered rate starting from when they get in to the vehicle to when they get dropped off. Additionally, all drivers who operate these taxis have been specially trained in wheelchair assistance, boarding and de-boarding conduct, as well as disability awareness and passenger sensitivity.

“This is an entirely new kind of service,” said Taxi and Limousine Commissioner David Yassky, “and it is a real and tangible reflection of our dedication to making quality taxicab service available to all those who want it.”

[Image via Accessible Dispatch]

TripAdvisor Review Costs Hotel Employee His Job

by Jessica Festa on

While many travelers enjoy using TripAdvisor to browse reviews of hotels and excursions, employees of tourism organizations have reason to fear the popular website and its unverified critiques. In fact, Fred Keeler, a former bartender at the Four Points by Sheraton Philadelphia Northeast hotel for almost 14 years, was fired after being the target of a TripAdvisor review.

“I’ve never heard of anyone being targeted specifically and actually being fired over a TripAdvisor review,” Fred Keeler told NBC News. “I want to prevent this from happening to anyone in the future.”

The post, written by user “Angelo G” and titled “Bad, Bad, Bad… Did I Say Bad!” gave the Sheraton a rating of 1 out of 5 and complained about everything from a “crappy check-in” to shower drains being clogged. What hurt Keeler, however, was a comment the writer made about the “one good thing” about his stay. Angelo G wrote, “The bartender, I think his name was Fred said for $20 tip he would give me open tap all night, he said ‘they count the good stuff.”

Keeler had had an argument with one of his co-workers the night before, and this is who he believes wrote the post. When the bartender was summoned to the human resources department, denied the allegation when shown the review. He was fired five days later.When NBC called Four Points by Sheraton Philadelphia Northeast for follow-up comments they declined to discuss the case, stating it was against company policy to talk about employee matters.

Although TripAdvisor has a team of content integrity specialists who review claims of suspicious content, Keeler’s options were limited. He tried to write a response post, but the site wouldn’t allow it as he wasn’t a hotel guest. When he asked them to take down the original post, his request was denied. It wasn’t until the former employee contacted KwikChex, who used TripAdvisor’s private message system to contact the review author, that the post was removed – in August, five months after it was originally published.

Despite a partial victory, the loss of his job was humiliating and devastating for Keeler, who lost his health insurance and the house he was in the process of buying. He now makes only a fraction of what he was at the hotel.

While the former employee is still hoping to get his job back, he doesn’t believe it will happen.

[Image via Shutterstock]

Finding A Travel Agent Easier With New Tool

by Chris Owen on

Finding a travel agent has never been a problem; there are plenty of them to go around. But finding a good one, an agent that can add value to our trip planning – that’s another story altogether. Now, a leading travel agency brand is providing us with an unconventional way to connect with its travel agent experts.

Travel Leaders is one of America’s top ten ranked travel companies with strong roots. The former Carlson Wagonlit Travel Associates, TraveLeaders and Tzell Travel Group joined together in 2008 to form one of the industry’s fastest-growing and robust networks of travel agents.

“Since its inception, Travelleaders.com has always provided consumers the ability to find the Travel Leaders location nearest them. Now, Agent Profiler takes the consumer experience much further and offers consumers an exciting new opportunity to browse for the travel agent specialist who most appeals to them,” Roger E. Block, president of Travel Leaders Franchise Group told Gadling in a statement.

Called their Agent Profiler, TravelLeaders.com has a dedicated online page that promises to match the traveling public with a Travel Leaders travel agent who best fits their own unique criteria and needs.Experts agree that a travel professional focused on being there for us every step of the way during the travel process is a good thing to have. Like having an accountant to do our taxes or a good mechanic we trust to work on our car, someone who specializes in just travel is good to have on our side. In the past, travelers looking for an agent went with someone suggested by a trusted friend or took their chances with an Internet search for one or just stopped by the corner travel agency, fingers crossed.

“Those who are currently featured on our website provide a full representation of their expertise and knowledge, including all their destination and lifestyle certifications, along with photos and biography,” added Block. “This enables consumers to select the agent that best matches their individual needs for personalized service that no online travel site can touch.”

Travelers can select expert counsel based on biography, experience, destination knowledge, specializations, certifications, awards and even by appearance. Hundreds of travel agent profiles have already been loaded onto the page.

Is this as good as the recommendation from a trusted friend for an agent that has proven themselves? No, not hardly. But surely a step in the right direction, backed by a consortium of travel pros that know what they are doing. Might be worth a shot.






[Flickr photo by hugovk]

Flash Sale Buzz: Jetsetter Launches Jetsetter Now, A Same-Day Booking Platform

by McLean Robbins on

Luxury flash sale website Jetsetter.com launched a same-day hotel product this morning, dubbed Jetsetter Now.

Offering discounts of up to 60% off standard rates, the hotel deals will be available in New York, Las Vegas, Los Angeles, Miami, Chicago, Boston and San Francisco to start.

Utilizing a similar concept to HotelTonight, Jetsetter Now offers deep discounts beginning at noon each day. A limited number of hotel rooms in each category are available, but booking, similar to Jetsetter’s “mystery” sales, is opaque, meaning that travelers will know if the hotel is “hip” or “contemporary” but not where exactly it is located or what its name is.

To participate, the hotels must already be Jetsetter-verified (meaning that an editor has personally visited and reviewed the property) and have a member review rating of 85% or above. If available, guests can book up to four nights through the app at a special rate.

Inventory will display as available or “sold out” as hotel rooms are booked. Like Travelocity’s lastminute.com, payment can be completed by scanning your credit card and the app is fully Passbook integrated.

Rob Deeming, Jetsetter.com general manager, spoke to us yesterday about the application, discussing how it is a logical extension of the brand, where travelers are excited to book verified and reviewed inventory at a reduced price, but are often frustrated that their counterparts offer only two to four-star “mystery” hotels.

He doesn’t worry that the mysterious nature of hotels booked will bother travelers, as he says many are already flocking to the site’s existing mystery flash sales. The opaque nature of the booking process encourages luxury hoteliers to share their unused inventory with Jetsetter, he explains, because they are often reluctant to showcase a discounted rate for fear that travelers will grow accustomed to waiting until the last minute to book.

In our trial case, we “booked” into the Surrey, an upscale uptown hotel that can charge upwards of $1,000 for a one-night stay. Through Jetsetter Now, the price was just $290 per night.

We also loved the scan and go credit card feature, which made booking simple while on the go.

What do you think? Will this new development spur you to book a last minute escape? The application is free in the app store for iPhone and iPod touch.

New Website Maps The DC Area Homes Of Stars And Politicos

by Melanie Renzulli on




What do Bill Clinton, Sylvester Stallone and Sandra Bullock have in common? In fact, all three have lived in the Washington, DC, area, according to Bigwig Digs, a new website that maps the former homes of celebrities.

OK, so the term “celebrity” is used loosely here. While Hollywood stars like Bullock, Stallone, Warren Beatty and Goldie Hawn have called Washington and its suburbs home, most of the stars on Bigwig Digs’ maps are government-related, from former presidents to political strategists and insiders such as Karl Rove, Rahm Emanuel and J. Edgar Hoover. But there are also musicians (Duke Ellington, Dave Grohl), journalists (Bob Woodward, David Brinkley), sports stars (Mike Tyson, Alex Ovechkin), and more.Bigwig Digs, founded by real estate news website UrbanTurf, launched on October 1 with about 80 bigwig listings, a number that they hope to grow with help from the public.

As a 20-year resident of DC, I’ll add a couple homes to the list right now: during the early Clinton years, then White House Communications Director George Stephanopoulos lived in a flat above Kramerbooks and Afterwords. Also, during the George W. Bush years, Donald Rumsfeld’s house across from the French Ambassador’s residence was a point of interest during walking tours of the Kalorama neighborhood, mostly because of the 24/7 (not so) secret security detail outside.

In addition to adding more celebrity addresses, Bigwig Digs could enhance its user interface by adding a full metropolitan DC map and neighborhood maps so users can see celebrity homes in context. But all in all, it’s a fun site to browse.