Saving On Travel: New Reasons To Use A Travel Agent, Wisely

by Chris Owen on

We have debated the notion of using a travel agent in a number of ways here over the years. The general consensus of opinion verifies some of the strategies you may very well use to book airline tickets, rental cars, hotel rooms and more. But a recent move by a major cruise line should drive home the notion that using a travel professional, be it an online source or an actual agent we have come to know personally, can maximize travel savings.

Internet Cruise Brokers, the used car salesmen of travel, are on the way out.
Recently, Norwegian Cruise Line put travel agencies trolling for clients through low-price website CruiseCompete on notice: shape up or ship out.

“Norwegian Cruise Line has severed ties with CruiseCompete, a website where travel agents bid for consumers’ cruise business. The cruise line has also warned its agent partners that participating in CruiseCompete is a breach of contract,” notes travel expert Fran Golden in a recent article on Travel Market Report.

For those unfamiliar with CruiseCompete, it’s a website where consumers can go, enter the ship and sailing date they have in mind, then wait for travel agents to bid for their business, often giving up a portion of their commission in order to offer the lowest bid.

“What’s wrong with that?” one might ask. Plenty.Buying Cruise Travel Is Not Like Buying Air
First, buying cruise travel is not like buying an airline ticket, flying from point A to point B. In that case, as long as the flight gets us there and brings us back, the lowest price is probably the best choice. An online service like Airfarewatchdog can help direct us to the best sources too.

But with cruise travel there are a great many other variables to consider. Take the passengers personal cruise history, for example. Carefully considered by a travel professional that has the passenger’s best interests in mind, that “low price” offered through bidding may not be the best option.

Paying a bit more might take advantage of a past-guest promotion that has an end value far greater than that “low price” bid, giving onboard credit, free drinks, free prepaid gratuities or other valuable benefits.

Down The Road Come The Benefits
A stronger reason for using a travel professional is what happens throughout the life of the booking. This goes for all types of travel, not just cruises. The Internet travel broker is busy bidding as many potential clients as possible to yield a net profit that will pay the bills. They have little, if any, time to consider promotions, deals and offers that come up after the initial booking.

A travel professional does.

In the case of cruises, even booking directly with the cruise line will not yield the potential benefits of booking with a travel professional that we have spent the time to develop a good business relationship with. No cruise line will notify you, “Hey, a new promotion has started that will lower your price by hundreds.” It just does not happen.

An alert travel pro considers the initial sale as just the start of the process, works your booking throughout its life and follows up after sailing. They are investing time in their clients and will gladly work with the cruise line to lower the fare when some new promotion comes up that applies.

And it’s not all about saving money. Do you need/have the right documentation to enter Russia? Which is the best choice for travel insurance? Is it safe to travel in Egypt? These are questions our travel professional will have the specific answers for and have time to be sure we have that information.

Same Song, Different Singer, New Lyrics
But the argument for using a travel agent is basically the same as we have been reporting for years. In 2011’s “Travel Agents: The Dinosaur You Might Just Need,” Gadling sang a similar song, noting, “A travel agent is ‘your friend’ in the travel business. They are your friend who knows what is going on in the travel industry.” That is still true now.

What is different now and builds a stronger case for using a travel agent is how cruise lines are operating. As they continue to differentiate themselves from one another, cruise line pricing has become more sophisticated, offering more fare codes that have more requirements and qualifiers than ever. Keeping up with pricing policies alone can be a full-time job, something click-to-buy options fail miserably at considering and consumers simply don’t have the time to do effectively.

Try It For Yourself
The idea of using a real travel agent as opposed to an Internet cruise broker is going to take an investment of time. Finding a good agent can be as simple as following the recommendation of a trusted friend or relative. But what if we don’t know anyone who uses a travel agent? Where can we find a good one?

A good start for finding a travel agent would be your local Better Business Bureau or even a local sourcing option like Angie’s List. Good search results for a travel agency would be ones with plenty of activity but very few, if any, complaints. Another option would be the Cruise Lines International Association (CLIA) website, which lists agencies and the agents associated with them along with their credentials. Their Cruise Expert Finder brings a list of local agencies.

To drive home the value of an agent, go to a price comparison website like CruiseCompete, pick a ship and sailing date at random, and begin the bidding process. At the same time, call a local agency, tell them you are trying to decide between using an agency to handle all your travel needs or simply using online booking sources to plan your travel. See what happens.

Odds are very high that the end result will be the beginning of a beneficial relationship yielding great savings over your lifetime and a richer travel experience too. Travel agents have a lot of “been there, done that” experience, helpful destination information and contacts of their own to share.

Not to discount online tools altogether in the travel buying equation – an online service similar to Airfarewatchdog called CruiseFish, which is independent of cruise lines or travel agencies, can help. CruiseFish is a price, stateroom and cruise monitoring system that does all the browsing for you and sends email alerts when prices change. The $.99 per listing fee may very well be worth the peace of mind buyers gain from knowing a third-party source is also looking out for them.

Yes, doing business with a live travel agent can yield the best results.
Yes too, stacking the deck in your favor can also be beneficial.




[Photo credit – Flickr user elmada]

Explore Iceland With Discovery Adventures

by Kraig Becker on

Discovery Adventures has announced an exciting new tour of Iceland that is sure to be a hit with the adventure travel crowd. The new 12-day itinerary features an interesting mix of culture, history and the breathtaking landscapes the country is so famous for.

Highlights of the Iceland Adventure include trekking across a remote glacier, visiting rustic fishing villages and whale watching in unbelievably scenic fjords. Travelers will have the opportunity to witness the country’s amazing geological features first hand as they visit lava fields, witness erupting geysers and end their days by soaking in the local hot springs. They’ll also get the chance to explore Icelandic culture and tradition while touring the nation’s capital of Reykjavik while also taking in the majestic beauty that has made Iceland a favorite destination for travelers for many years.

Discovery Adventures is a joint venture between the Discovery Channel and travel company G Adventures. Since launching a few years back, the company has continued to add exciting and adventurous destinations to its line-up each year while continuing to craft excellent adventure travel opportunities for their customers. This new Iceland trip stays true to the company’s vision of providing unique travel experiences while still offering comfortable accommodations and small group sizes.

To find out more about the Iceland Adventure tour and all of the other destinations that Discovery offers visit the company’s website.

[Photo Credit: Andreas Tille via Wikimedia]

Hotel News We Noted: April 5, 2013

by McLean Robbins on

Hola and buenos tardes from sunny and warm Cabo San Lucas, Mexico, “Hotel News We Noted” readers. This week, as always, we round up the best, the worst and the most interesting news in the hotel industry, tracking resort openings, pampering packages and other reportings from our travels.

Stay tuned next week for a special edition, including a full recap of our Cabo exploration. We welcome your feedback and comments, so feel free to shoot us an email or leave a note below with ideas and thoughts.

Hotel Wi-Fi: IHG Announces Free Global Wi-Fi for Travelers … An Innovative or a “Finally, What Took You So Long” Moment?
Late last month, InterContinental Hotels Group announced that they were offering free Wi-Fi to all loyalty members worldwide, regardless of whether or not a guest was staying at the hotel. The announcement bandied about terms like “first in the hotel industry.” We wanted to do some digging before reporting this to you. The statement was bold, and in some respects, it’s true. When we asked, IHG told us the following:

While some of our competitors do offer free Internet in some of their hotels or in some regions, IHG is the first and only global hotel group to offer free Internet to all of our loyalty program members in all hotels, regardless of whether they are staying with us, conducting a business meeting with colleagues, or simply stopping in for coffee. In other words, our IHG Rewards Club, as the program will be named come July, members do not have to be staying in the hotel to take advantage of free Internet access.

Another key factor that separates IHG from our competitors is our sheer global scale – more than 4,600 hotels in nearly 100 countries and territories – and likewise for our loyalty program, which has more than 71 million members (the largest of all hotel loyalty memberships).

They are right: IHG is the first global hotel company we can find to offer free Wi-Fi to loyalty members, although there is a caveat: Wi-Fi is free to Elite status members from July 2013 on, and for all members beginning in 2014.

That said, they aren’t first to market. Luxury brand Capella offers gratis Wi-Fi to all travelers, as do most Four Seasons. Kimpton, which currently has only U.S.-based hotels, offers free Wi-Fi to loyalty members (without requiring a stay) and has since 2009. While we’re glad to see IHG touting their new benefit, perhaps they shouldn’t be so excited to push that they are offering a service that several of their competitors have been offering for years.
Hotel Openings: The Sirtaj Beverly Hills
Beverly Hills’ newest boutique hotel destination is now open. Marketed as a “chic, sexy retreat with a scent of spice and a nod to the east,” the SIRTAJ is named for the Indian word meaning “highest crown.” The 32-room hotel features contemporary decor and luxurious touches like 42-inch smart TVs and Lavazza espresso makers in each room. The indoor-outdoor restaurant dishes up organic cocktails and craft beers, and nice touches like complimentary breakfast either in-room or in the hotel restaurant are welcome perks.

Haute Hotel Package: Pie Camp at Paws Up
We’ve loved this ultra-luxe Montana resort ever since we visited a few years back to explore the glamping trend, and now Paws Up is at it again with a new “Upper Crust” weekend for baking enthusiasts. By day, visitors will enjoy baking, wilderness and food photography lessons from Kate McDermott, of the famed Art of the Pie in Seattle, and New York Times photographer Andrew Scrivani. At night, they’ll retreat to the resort’s private vacation homes and enjoy food prepared by Robin Leventhal (of “Top Chef” fame) and wine pairings. The event doesn’t take place until October, but spots fill fast. Three all-inclusive nights are $5,361 for two or $3,102 for one.

Luxe Hotel Amenity: Ritz-Carlton Turns to Asprey
The Ritz-Carlton has made the shift from Bvlgari in-room amenities to Asprey’s Purple Water fragrance. The ultra-luxe Brit-based brand boasts a purple jacquard print tube and will now be found in all guest rooms and suites. It’s a notable change for the brand, and, to the best of our knowledge, Ritz is the only hotel partnering with Asprey for in-room amenities.

Green Hotel: Fiji’s Turtle Island Goes Almost 100 Percent Solar
Fiji has always been an escape for travelers seeking extraordinary natural experiences, but now the island nation is better than ever. A multi-million dollar renovation has rendered Turtle Island the greenest place in Fiji, with nearly 1,000 solar panels providing, on average, an island powered by 85 percent solar power. The new solar installation on Turtle Island produces 1 mega watt of power a day, enough to cover 100 percent of the power needs of the island on a sunny day. Even on rainy or cloudy days, the backup generator reduces the total solar power to about 85 percent, maintaining outstanding energy efficiency. As if we needed yet another excuse to visit the all-inclusive luxury retreat.

[Image Credit: The Sirtaj]

Antarctica For Sissies? Hardly, As Luxury Cruise Line Turns New Page

by Chris Owen on

Antarctica draws the dreams of many and the visits of just a few. Located so very far from civilization, travel to Antarctica is the stuff of hearty explorers, burly men of substance and adventure travelers. Luxury cruise ships and their pampered passengers? Not so much. Until now.

Seabourn has a fleet of small ships that travel around the world to amazing locations in opulent luxury, something we rarely talk about here.

After all, does ultra-luxury cruising really qualify as “travel” anyway?

Probably so when it’s a 21-night expedition sailing from Buenos Aires, Argentina, stopping by Montevideo, Uruguay, then the Falkland Islands before spending five days in Antarctica, running Zodiac landings to a variety of ridiculously amazing places.

OK, maybe that’s sort of traveling.


Agreed, but that’s before continuing on to Ushuaia, Argentina, followed by scenic cruising in the Beagle Channel, then on through Glacier Alley and the Cockburn Channel before a stop in Punta Arenas, Chile, which of course you need before passing through the Straight of Magellan followed by scenic cruising in Canal Sarmiento where the ship passes by the Amalia Glacier followed by a day in the Chilean Fjords.

Do I have your attention yet? No? Let’s press on.


Up next is a day in Puerto Chacabuco, Chile, then on to Puerto Montt, Chile, for the day just before a day spent scenic cruising Reloncavi Sound. Finally, those left standing will spend a day at sea before disembarking in Valparaiso (Santiago), Chile.

Sound like a bucket-list adventure? Operationally, it’s no big deal for Seabourn. Their small yacht-like ships run itineraries from just a few days to a year-long, around-the-world voyage and have had almost all the luxury cruise travel bases covered.

Now, adding to its destination-focused roster of itineraries, Seabourn is heading south. But make no mistake about it; they are prepared.

Antarctic sailings have traditionally been the exclusive domain of expedition ships for good reason. Fortified ship hulls are extra thick and ice rated, a designation that provides an extra measure of safety in what can be brutal sea conditions. This is not a part of the world where luxury liners float around with passengers lining the decks sipping umbrella drinks to be sure, and that’s not what Seabourn has in store for those they take to the white continent.

To customize Seabourn Quest for these adventures, they transformed the marina built into the ship, normally used by passengers for complimentary water sports, to house and launch multiple Zodiacs.

Who is going on these voyages? Seabourn past-passengers who have been asking for it along with first-timers who want to knock Antarctica “off their bucket list,” Seabourn’s John Delaney told Gadling, as excited about the new itineraries as a kid on Christmas Eve. “It’s the one continent we did not sail to,” explained Delaney.

Each Seabourn sailing to Antarctica and Patagonia includes five days of zodiac landings and expeditions to selected Antarctic locations. As a bonus, Seabourn Quest‘s small size will enable the ship to get closer to land, offering unprecedented wildlife viewing and the photo opportunities associated with Antarctic expedition cruising … with a twist.

Also on board, will be an expedition team that makes up a who’s who of naturalists, scientists, and political and historical experts with decades of Antarctic experience, including experts in wildlife and exploration – adventure travelers who have been there and done that.

Each night, they will choose from hundreds of landing areas for the following day, to bring ships up close and ensure that zodiac landings can happen, based on decades of experience.

Award-winning photographers will also be on board to offer digital photography coaching, helping guests capture exciting wildlife images while sharing their knowledge, guidance and passion for Antarctica.

Three 21-day sailings, like the one detailed above, are planned. They are filling up fast and look to be a staple on the Seabourn roster of itineraries in future years as well.

An even longer, 24-day sailing does all of the above plus a stop at South Georgia Island, arguably “as interesting if not more so than Antarctica itself,” added Delaney.

The Seabourn plan promises to be far more than a fancy ship with some extra safety measures slapped on for show too, although they will be running the only all-suite ship in the area. Each passenger will receive an expedition-grade parka (emblazoned with the Seabourn logo) and a backpack. In addition, for those who need the right gear, passengers will have access to an experienced outfitter via the Seabourn website.

So what will it cost to come along?

Prices start at $14,999 per person, a bit over $700 per person, per day.
Yes, you could buy a car for that.
Sissies would buy the car.




[Image credit – Seabourn]

#OnTheRoad On Instagram: Cabo San Lucas

by McLean Robbins on

Greetings, everyone! This week I’ll be taking over the Gadling Instagram feed (find it here) as I head to the sunny shores of Cabo San Lucas, Mexico.

You’ll get an inside glimpse at my travels, including a tequila school, sunset horseback rides along the beach and lots of spa scouting. It’s a hard life, but someone has to do it.

Cabo San Lucas is known as a celebrity paradise, and this trip will show followers what it’s like to travel just like those very A-listers we read about in magazines. I’ll be staying at the ultra-luxe Capella Pedregal, a AAA Five Diamond Resort with the eighth best spa in the world, according to TripAdvisor.

We’ll also visit hotels like Las Ventanas and Esperanza, both of which are popular celebrity vacation destinations.

If you’ve been to Cabo before, feel free to leave suggestions of places we should visit or things we should do during the trip. If you haven’t, follow along for inspiration.

Not on Instagram? You can also check out full post trip coverage in our weekly column, “Hotel News We Noted.”

[Image Credit: McLean Robbins]