Suspicious About Hotel Reviews? You Are Not Alone

by Chris Owen on

Hotel reviews come from a variety of sources. Trusted travel experts, agents and professional organizations may have delivered in the past when travelers chose an unfamiliar hotel so, naturally, people continue to utilize the resources for their future decisions. Others might check in with TripAdvisor or online travel sellers Expedia, Priceline, Travelocity, Orbitz and Hotels.com. Whoever travelers are checking in with, it’s big business with mixed results.

As reported in the Wall Street Journal, the hotel review equation is difficult to navigate. “It’s hard to overstate how important customer reviews are [to hotel sales],” said Douglas Quinby, senior research director at PhoCusWright Inc., a travel-research firm.

Common complaints about online hotel reviews stem from their accuracy. What one guest experiences and reviews turns out to be an entirely different experience for someone else.

Reviews often highlight a stark difference between commonly rated factors like the “value received” and whether a hotel “exceeded expectations” from one stay to another.

Oh, and those reviews that jump off the page as being just too good? Reviews that sound like they were written by a hotel manager looking for business? They might very well be.

In a study of hotel-review websites last year, PhoCusWright decided to remove one small national brand of hotels because the data was suspicious. “The volume of reviews was off the charts and the [rating] scores were off the charts,” said Mr. Quinby. He declined to identify the hotel brand.

Which reviews should you trust? Probably not TripAdvisor.

In February, the United Kingdom Advertising Standards Authority ruled that TripAdvisor’s advertised claim of “trusted advice from real travelers” was misleading, because fake comments could be posted without verification.

TripAdvisor says it has technology to filter reviews, weeding out problems and that customers and hotels themselves are able to police the site for fake or inflated reviews.

But do they?

“When reviews don’t match up with reality, consumers return to the site to post reviews of their own experience,” said Adam Medros, vice president of global product for TripAdvisor in the Wall Street Journal report. Hotel owners sound the alarm either when another hotel is suspected of adding in fake reviews.

“It just works,” said Mr. Medros. “The site wouldn’t have grown as it has without users coming back and saying the information was useful.”

Experts disagree.

Travel-guidebook legend Arthur Frommer told the Journal that he began printing reader letters about hotels in the 60s. After a few years, he realized that hotels were writing him letters about themselves. “I was being gamed,” said Frommer. “Hotels are so dependent on reviews that of course they will generate their own. They would be crazy not to.”

Flickr photo by notphilatall

10 Best Cities Around The World To Experience Graffiti Art

by Jessica Festa on

“Graffiti is one of the few tools you have if you have almost nothing. And even if you don’t come up with a picture to cure world poverty you can make someone smile while they’re having a piss.” – Banksy, “Banging Your Head Against A Brick Wall”

While often thought of as vandalism, there are many cities around the globe with beautiful works of graffiti that add an aesthetic property to a destination. In fact, many of the cities on this list feature legal graffiti walls, and works commissioned by the city to help enhance and beautify the region. Moreover, a lot of street art helps to tell the story of a culture, express political views and enlighten viewers on important topics.

Want to know where to experience the best graffiti art around the world? Check out the gallery below.

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Five Places To Anchor Yourself In Titanic History

by Libby Zay on

“Titanic” 3D hit cinemas this week just in time to commemorate the 100-year anniversary of the ship’s fateful voyage. But the box office isn’t the only place you can pay tribute to the ship. Two new Titanic museums are opening up just in time to celebrate the ship’s anniversary, and there are many other places that are keeping the ship and its passengers’ legacy afloat. Below are some places where stories of the Titanic live on.

Titanic Museum Attraction
Branson, Missouri
You can’t miss the Titanic Museum Attraction in Branson, Missouri – mostly because of its massive size and shape (even among all of Branson’s other over-the-top attractions). The exterior is designed to replicate the ocean liner, complete with an iceberg at the museum entrance. Inside, guests receive a “passenger boarding ticket” with the name and story of an actual Titanic passenger (the idea is to find out if you survived or perished through the course of your stay). The museum also has displays about what each class looked like, as well as plenty of authentic Titanic memorabilia including lifejackets, deck chairs and letters. The museum will hold a special musical tribute to the Titanic on Saturday, April 14, the 100th anniversary of the night the ship fatally struck an iceberg. Descendants of actual Titanic passengers are expected to attend and there will be a lighting of an eternal flame during the tribute. The attraction also has a sister museum in Pigeon Forge, Tennessee.Maritime Museum, Southampton
Southampton, England
The goal of this soon-to-be-debuted museum is to tell Southampton’s side of the Titanic story. One of England’s largest passenger ports, the Titanic left from Southampton on its maiden voyage and the city lost 500 residents when the ship sank. The museum will explore the lives of the working-class crew as well as the impact their tragedy had on families back home in Southampton. Visitors follow the careers of cooks, stewards and watchmen, and the tour culminates in a teary-eyed video featuring recordings from survivors.

Titanic Belfast
Belfast, Northern Ireland
Another newbie to the crop of museums is the Titanic Belfast Visitor Center opened last Saturday to celebrate the birthplace of the Titanic. The museum is located in the heart of Belfast on one of the slipways where the ship was built. Now the world’s largest museum dedicated to the Titanic, the $160-million center looks similar to the Sydney Opera House with four prows of the ship jutting out in different directions. The museum houses exhibits where visitors can learn about the construction of the ship as well as the rich story of Northern Ireland’s maritime heritage. At the time of writing, tickets were already sold out through April 16.

Titanic Historical Society Museum
Indian Orchard, Massachusetts
The oldest Titanic museum in the U.S. is the Titanic Historical Society Museum in Massachusetts. At the entrance of the museum visitors are greeted with a 9-foot model of the ship. Inside, Titanic fanatics will find artifacts from the ship and its passengers, many of which were donated by survivors. Highlights include the lifejacket of the wealthy John Jacob Astors, original blueprints of the ship, a rivet from the ship’s hull, a carved oak chair from the ship’s dining room and even the wireless message received by the Titanic that stated the location of the fatal iceberg (it never made it to the bridge of the ship).

The Jane Hotel
New York, New York
For a little slice of Titanic history that is closer to home for many of our readers, stop by the ballroom of the Jane Hotel. Known for small, ship cabin-esque rooms and discount prices, the hotel is actually anchored to the ship’s past. Back when it was known as the American Seaman’s Friend Society Sailors’ Home and Institute, the hotel put up surviving crew members after disaster struck. A private memorial was held in the hotel on April 19, 1912. Today it remains a respite for weary travelers. The hotel will be offering two signature cocktails that commemorate the Titanic anniversary in its ballroom: the Bourbon-based “Unsinkable Molly Brown,” in honor of the only woman to row a boat to safety after the tragedy, and the Champagne-based “ST-705,” named as such for the 705 passengers that survived.

Images (top to bottom) courtesy the Titanic Museum Attraction, Titanic Belfast and The Jane Hotel.

10 Surprising Facts About The Adirondacks In New York

by Jessica Festa on

Most people think of the Adirondack region in New York for its great hiking opportunities, but the area also holds a lot of records and history that many people don’t know about, locals included. To provide some information on the uniqueness of the Adirondacks, here is a list of 10 fun facts you probably didn’t know. Additionally, if you’d like a more visual tour of the area, check out the gallery below.

1. The Adirondack Chair was created in Westport, New York, on the Adirondack Coast of Lake Champlain.

2. The source of the Hudson River is located on the highest lake in New York State – Lake Tear of the Clouds on Mount Marcy – at 5,344 feet.

3. In 1901, Vice President Theodore Roosevelt was sworn in as President of the United States at North Creek Station. This was after learning that President William McKinley – who had been shot a few weeks earlier – had died.

4. The Adirondack Mountains are growing faster than the Himalayas, at a rate of one foot every 100 years.

5. Lake Placid, located in the northern Adirondack Park, is one of three places in the world to host the Winter Olympic Games twice, once in 1932 and 1980. The village was the first place in North America to host the event twice.

6. The term “vacation” is said to have originated in the Adirondacks. Wealthy New Yorkers would “vacate” the city during the sticky summer months and head for the cool northern woods.

7. The Adirondack Park spans 6.1 million acres and is larger than the state of Massachusetts. In fact, several National Parks could fit inside the Blue Line (the line on a map that designates the outline of the park), including Glacier, Yosemite, the Great Smoky Mountains, Yellowstone and the Grand Canyon.

8. The Adirondack Park is the largest park in the continental United States.

9. The Prospect House, built in Blue Mountain Lake, was the first hotel in the United States to have electric lights.

10. Painted Pony Rodeo in Lake Luzerne – five miles west of Lake George – is the oldest weekly rodeo in the United States.

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Photo Of The Day: Easter Island P.D.

by Meg Nesterov on


Spring is in full swing and Easter and Passover are coming this weekend. Looking for something seasonally appropriate, I searched the Gadling Flickr pool but instead of Easter the holiday, I found images of Easter the Island. This shot by davitydave especially caught my eye, showing the uniformed (and probably Chilean) Easter Island police looking rather stern and serious with their incredible and unusual view. I wonder what their “beat” is like? Do they see much action other than rowdy tourists and the occasional protest? Hey officers, I see some shady looking characters loitering down at the water.

Add your travel photos to the Gadling Flickr pool to be featured on another Photo of the Day.