14 skiers get lost in ten days at Washington ski resort

by Kraig Becker on

Winter is finally officially upon us, and the ski season is in full swing at last. Many of the country’s top resorts have been opening over the past month, and they’re all dealing with the usual hiccups of launching a new season, including handling crowds on the lifts, making sure all of their equipment is running efficiently, and watching the skies for snow. But one resort in Washington has had to deal with a completely different issue, with 14 skiers getting lost out of bounds in just the first ten days of operations.

On Saturday, December 4th, Washington state’s White Pass Ski Resort opened for the season, unveiling a highly anticipated expansion to their property known as Paradise Basin. The new expansion doubled the size of the resort and delivered new lifts, a day lodge, and a slew of new runs as well. But what the management team didn’t anticipate was the number of lost skiers the new area would generate.

While most of the 14 skiers who became lost have managed to find their way back on property without calling in the ski patrol. For instance, one group of six snowboarders went the wrong direction, and ended up having to hike more than seven miles just to get out of the surrounding wilderness, but they did eventually find their way home. Three of the lost skiers did have to be rescued however, which set them back $500 each to cover the expenses.

According to White Pass manager Kevin McCarthy, it hasn’t been the younger, more reckless skiers and snowboarders who have been the biggest problem. Instead, it has been the 40 and 50 year olds who wander too far out of bounds, resulting in three to four hour searches to find them. In the case of one person, even the rescue squads were reluctant to go in to find him because of the high risk of avalanches in the area that he wandered into.

White Pass officials say that signs and ropes are used to clearly distinguish where the resort begins and ends, but in the case of most of these lost skiers, they are simply ducking under those ropes or ignoring the signs altogether. Once they are out of bounds, the endless snow slopes and dense trees can make it difficult to get your bearings, which leads to confusion and disorientation. This has often been the case with these lost skiers.

Fortunately, so far no one has been seriously injured or has died, but 14 lost skiers in such a short time span is a cause for concern. Perhaps they should start tagging every skier with a GPS tracking device as soon as they arrive. It sure would make them easier to find. One thing is for sure, the ski patrol is earning its wages so far this season.

American-Muslim group urges Palestinians to visit Holocaust Museum

by Sean McLachlan on


The Islamic Society of North America is defying Hamas and urging Palestinian youths to visit the U.S. Holocaust Memorial Museum in Washington, D.C., the Jewish news service JTA reports.

A group of A-students from the Gaza Strip are to visit the nation’s capital on a UN-sponsored educational visit. Their tour is to include the Holocaust Museum, but Hamas, which runs the Palestinian Authority, has criticized the plan. A Hamas spokesman says Palestinian children suffer enough persecution and can’t deal with learning about other people’s suffering.

That prompted the Islamic Society of North America to make a public statement endorsing the plan, saying they’ve taken Muslims there before and that it has had a positive effect on Muslim-Jewish relations.

I’ve never seen this museum, but I have been to the Holocaust Museum in Jerusalem. Although I went nearly twenty years ago, I have a very clear memory of speaking to a German student who I met there. Her reason for going? “I feel it’s my responsibility as a German.” She became a friend, and although she often criticizes Israel’s policies, she’s fully aware of what happened in the biggest crime of the twentieth century.

Who knows? Perhaps this will encourage Jewish-American children to visit Palestinian high schools, or Iranian and American kids to set up an exchange program, or North and South Korea to create a communal youth group.

Hmmm. . .is that too much to hope for this holiday season?

[Image courtesy user AgnosticPreachersKid via Wikimedia Commons]

Will Orbitz and American Airlines kiss and make up?

by Tom Johansmeyer on

The recent decision by American Airlines to pull its inventory from Orbitz caused quite a stir. A major change in an $800 million relationship will do that, of course. Some industry-watchers, however, don’t see it as a permanent situation. In a report by WFAA, Tom Parsons, owner of BestFares.com, said, “Three months down the line, nobody will even know American’s there, and I think the loser will be American.”

He believes that consumers still have plenty of choices, which is likely to lead to a gain for other carriers working with Orbitz.

But, it’s a situation that could cut either way. When Southwest Airlines pulled away from Orbitz, it assumed a similar risk. Now, the low-cost carrier moves 85 percent of its tickets via its website. While this has worked for Southwest, it does operate in a fundamentally different market.

Parsons believes that Orbitz and American Airlines will work together again, according to WFAA.

[photo by DavidMartynHunt via Flickr]

Does your cruise travel agent pass the test?

by Chris Owen on

There’s an ongoing debate between consumers and those critical of the travel business which struggles to answer the question “Do I need a travel agent or not?”. They’re not required and cruise-related websites make it really easy to click and buy a cruise, much like you might buy an airline ticket. But a good travel agent, one that will bring great value to the table, will have certain qualities required to make the cut. Ask these simple questions to find an agent with the minimum qualifications that make them worthy of your business.

  1. Are you connected? Since you are reading this, you are connected. You need someone who speaks your language in the medium you prefer be that via email, facebook, twitter or maybe just an easy phone call away. Bonus tip: try communicating with an agent via email to provide a written record of what was said, promised or delivered.
  2. Have you been on many cruises? A good travel agent specializing in cruise vacations should have a rich cruise history on multiple cruise lines. You’re looking for their first-hand knowledge and experience dealing with cruise lines, they better have it
  3. Are you certified? They should be at least members of the Cruise Lines International Association and have a few letters after their name like ACC, MCC or ECC showing they went through basic training and then some. If they have one of those, odds are they will tell you about some specialized training they got from the cruise line too. Give big bonus points if they are members of other professional organizations or consortium’s.
  4. How long have you been selling cruises? If they say less than five years forget about them. That’s about the minimum amount of time it takes for agents to really know their way around cruise lines, establish contacts that can do you some good later and have enough bookings behind them to know what they’re doing.
  5. Will I be dealing directly with just you? This one has to be a “yes” answer or the whole thing is not worth your time. To a good agent, their job starts with making the booking and never ends as they work towards building a life-long business relationship with you. If they are not personally following your booking from beginning to end you have the wrong person.

Air New Zealand debuts entirely redesigned 777

by Stephen Greenwood on

This morning Gadling is on the ground at King County International Airport (Boeing Field) as Boeing officially delivers Air New Zealand’s newest pride & joy, the completely redesigned 777-300ER.

Air New Zealand has been hard at work for nearly 4 years in an effort to reinvent their long-haul experience. Working with multiple design firms and a series of focus groups, the airline developed two entirely new styles of seats for their Economy and Premium Economy classes in addition to an array of brand-new features never before seen on a 777.

Economy class on the new craft features a design dubbed as the ‘Skycouch‘ (also known as Cuddle Class), with footrests that transform three-across seats into a lie-flat area for couples or families traveling with children.

The new Premium Economy features two types of hard shell designs; inboard seats geared towards couples and those looking to socialize, and outboard seats for individual passengers who prefer to have privacy. Every single seat on the plane has a standard power outlet, USB port, and an S-Video connector to display your personal media on the seat back’s touchscreen.

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The airplane’s galleys are equipped with induction ovens; which will hopefully change the age-old notion of “airplane food” by cooking up steak, burgers, pizza, and proper Kiwi breakfasts on-demand via Panasonic’s custom In Flight Entertainment system.

Air New Zealand has also created in-flight experiences such as a children’s story-time in the rear galley, and a social galley in the front of the plane that will host wine tasting sessions with an Inflight Concierge.

In a time when most carriers are cutting corners and looking for ways to nickel and dime the passenger, it’s incredibly refreshing to see such forward-thinking features in every class of the cabin. And it’s already paying off for Air New Zealand; more than 30 airlines have expressed interest in licensing the new seat designs after an 18 month period of exclusivity for ANZ.

Check back for updates and full impressions as Gadling joins the inaugural flight of ZK-OKM to LAX and on to Auckland!