The Problem with New York’s new Eataly

In late August, Eataly, a 50,000-square-foot emporium of Italian cuisine, swung open its doors. Located where Broadway, Fifth Avenue and 23rd Street meet in Manhattan, Eataly became an instant object of affection for New York’s fooderati, who would queue for up to an hour just to get inside. This new-concept supermarket, founded in Turin in 2007 by Oscar Farinetti, is (predictably enough) in partnership with Mario Batali and Joe Bastianich. Sam Sifton, the New York Times restaurant critic called it “a retail love letter to Italy.” Which sounds about right. It seems that disliking Eataly in New York is tantamount to being tied to a stake, spit roasted and fed as a snack to the hungry people clamoring to get inside this gastronomic monstrosity. But I’m willing to take that chance. Let me explain.

Rewind three years. I was in Turin, the handsome capital of Piedmont in northwestern Italy and in between interviews with occultists, crystal-rubbing psychics, and Holy Shroud experts—because that’s who one finds in Turin—I wandered into a silly named supermarket across the street from my hotel. And wow, did I have a different kind of spiritual experience. This was no ordinary supermarket. It was revolutionary. I quickly met Eataly’s founder, Oscar Farinetti, and he gave me a tour of the store, which had only been open a couple months. For starters, he told me, the place was sanctioned by Slow Food, which means an emphasis on local products and buying from local organic farmers. Aisles were lined with (mostly) artisanal Italian food products, organic produce, and miles of wine and beer. But the real game changer was this: in each section of this grocery story there was a restaurant that was congruent with whatever that department sold. Opposite the displays of iced fish, for example, was a long counter where chefs were serving up crudo and seafood-laced pasta to shoppers. Same with in the butcher’s and produce departments. In the beer section downstairs was an eatery with a menu that paired nicely with beer. Same with the wine section. And that old man sitting alone at a table near the door? He was a retired Michelin-starred chef, hired by Eataly to sit there and give cooking advice to any shopper who wanted it. Could there be a better, more user-friendly supermarket, I wondered?

Well, it turns out, no. Not in New York, anyway. I didn’t pop in to Eataly in New York the other day expecting to dislike it; and I certainly wasn’t there to write about it. I stopped by to pick up some food for a dinner party I was having that night. But I was so shocked by the disorganization and the almost hostile-to-shopping atmosphere of it that I couldn’t help but put the package of prosciutto back on the shelf and leave.

The New York Eataly has turned the original’s raison d’etre on its head. The Eataly in Turin is a super-powered supermarket with restaurants. The Eataly in New York, though, is a group of restaurants masquerading as a supermarket. You know those restaurants that put a cute little market section near the door just for show but no one actually buys those things? That’s Eataly but on a much bigger scale. Restaurant tables spill out into shoppers’ space; a claustrophobic “piazza” in the center of it all, is impossible to get through with your cart because of wine-swilling, salumi-nibbling diners standing around high crammed-together tables; lines for the seven in-house restaurants snake through the aisles, creating an unsavory shopping experience.

Eataly was actually founded to emphasize local ingredients and to highlight that particular region’s cuisine. When the Rome Eataly opens in 2011, for example, it will be a showcase for the cuisine of Lazio in the same way that the Eataly in Bologna does for the cuisine of Emilia-Romagna. But what can the Eataly in New York do, save for using locally sourced meat and produce? Serve I-talian standards like spaghetti and meatballs? And all those expensive packs of Gragnano pasta, bottles of pureed San Marzano tomato sauce, and blocks of pecorino and Parmigiano? They didn’t come from Brooklyn, that’s for sure. To be fair, though, Farinetti told me about the plans for Eataly’s New York outpost when I met him in Turin three years ago, a time when New York was still far away from the locavore dining craze that has swept over the city. Still though, Eataly’s carbon footprint is as big as the wheels of cheese and hunks of un-carved prosciutto they sell at the store.


But it’s not like many people are going to buy those products anyway. While people stand around and wait to be seated at one of the seven restaurants—giddy at the thought of eating in a supermarket (or something that at least looks like one on the surface)—the cashiers stand there, bored from the lack of customers who actually came there to shop. Maybe Eataly New York should just call itself what it is: an Italian food court that uses Italian food products as a décor. After all, the Union Square farmer’s market is a few blocks away and for those of us who still cook at home, we can get nearly everything we need right there. In the meantime, I’ll wait for the frenzy to calm down at Eataly before I go there to eat.

Ten things to know about your destination before you go

So you’ve chosen your vacation destination – booked the tickets, agonized over TripAdvisor to find a hotel, and bought the guidebooks or downloaded the apps. Whether you like to plan your itinerary in advance or play it by ear, there are a few things you should research in advance to make your arrival – and your trip – go smoothly.

From airport taxis to local laws to transit passes, what should you know before you go?

  1. Best way from the airport to the city – This should be your first order of business – figuring out the most efficient and/or least expensive way to get to your hotel before you find yourself being hounded by taxi touts at baggage claim or standing in the rain waiting for a bus that comes every two hours. London’s Heathrow Express is a great compromise between an exorbitant taxi ride and a long Tube ride with transfers, but other cities may have cheap cab fares (find out approximately what you should pay before you get in the car) or excellent public transportation systems connecting with the airport. Check out any guidebook or the Getting In section of a Wikitravel article for the best info and check if your hotel offers pick up service for a good value.
  2. How much cash to start with and in what denominations – Now that you know how to get to your hotel, you’ll need cash to pay for your transfer. No matter what the exchange rate, you should find out how much money to withdraw from the ATM or exchange at the airport (note: most airports in the world have ATMs and will give you a better value than exchanging currency, but it never hurts to have some backup cash). Lonely Planet‘s Cost Index is great for determining about how much cash will cover a taxi ride, a meal or two, and other expenses for your first day or so. Some countries will give you large bills that are hard to break – try entering an odd amount like 130 to get some smaller bills or visit a newsstand to get change.
  3. What’s the tipping culture – So you’re in the taxi, cash in hand to pay the driver, do you tip? In many countries, like Turkey, people don’t generally tip taxi drivers, perhaps rounding up to the nearest lira or two, so a 38 TL fare would cost 40 TL (taxi drivers here are so loathe to give change they may eat the cost of a 52 TL fare and give you change for the 50). Likewise for restaurants and cafes, 10% is standard in many places outside of the US and often included in the bill. I’ll never forget leaving a 20% tip on top of an included 10% in a London bar – the waitress was thrilled but I felt like a fool. Figure out what’s appropriate and do as the locals do to avoid stiffing or overcompensating for service.
  4. A few key phrases in the local language – This is a necessity in some countries, and always a courtesy to know a few words of a foreign language. “Please” and “thank you” and “where is the bathroom?” will always be useful, and “two beers,” “another one” and “check” will usually result in good things.
  5. When to leave for the airport when you depart – It’s hard to think about going home when you’re enjoying vacation, but knowing how much time to allow for your departure can help you to maximize your last day. While your airline might tell you how far in advance to arrive, better to ask someone who really knows how long to budget, like your hotel concierge. A Lisbon hotel front desk clerk once saved me several hours waiting at the airport by letting me know the recommended three hours before check-in was overkill.
  6. What’s legal – Learning about the local laws can save you headaches and money. I just discovered that in Warsaw, jaywalking is illegal and punishable by a 50 zl fine, hence why all the residents wait patiently at crosswalks for the light to change. In some cities, it’s fine to bring a bottle of wine or beer into a park for a picnic, but in others, public drinking can get you fined. Knowing what’s legal can also help you avoid (or seek out, depending on your proclivities) potential danger areas such as red light districts. Wikitravel is good at listing info on local laws and dangers.
  7. What days museums are free or discounted – Visiting a museum on a free day might allow you to see something you’d otherwise miss due to the admission price, and free nights are often packed with locals and fun events. Find out what days you can get free to help plan your itinerary. Rick Steves’ guides always have a good summary of free (as well as closed) days.
  8. The real value of a transit or tourist pass – Many cities have a museum or tourist card that you can purchase to get free admission at many sites for a set time. But before you invest in a pass, check out if you really want to go to the included places (cheesy sights like wax musuems are invariably included) and if you’d have enough time to really enjoy visiting them all. Similarly, public transportation passes can be great in a city like New York, where a Metrocard can save you time and money, but if you prefer to walk or cab around town, you might skip it. The single best deal I’ve found is the Japan rail pass, which must be purchased in your home country, and gives free or discounted access to public transit and many of the country’s awesome bullet trains.
  9. Where to get help if you need it – I used to think registering with the U.S. Department of State when traveling abroad was a bit silly but a friend at the embassy in Istanbul stressed how important it is in case of a disaster in locating citizens, as well as to help Americans abroad in trouble. Leave your travel details with friends back home, carry the contact details for your embassy and credit cards and check your insurance policy for coverage away from home.
  10. Can’t-miss tips from locals and travelers – Here’s where social media can really help you have a great vacation – before departure, ask your travel-savvy friends on Facebook and Twitter what their don’t-miss recommendations are for what to see or where to eat. Even if they are well-known attractions, having a tip from someone who’s been there will help you prioritize. You can always ask us at Gadling, chances are one of us has been there and can provide recommendations – just post to our Facebook page or send us a tweet @Gadling.

Other tips you’ve found handy to know in advance? Leave us yours in the comments.

Airplane food with a luxurious twist: Lufthansa, Ritz-Carlton team up for in-flight entrees

You’re used to fine dining in luxury hotels, but is it possible for fine dining to take place in-flight? First-class travelers are no stranger to white tablecloth service at 38,000-feet – hot meals replace boxed sandwiches and bags of peanuts; wine is served instead of the half a can of Coke you get in coach. Now, a new trend is taking place up in the air – hotels are partnering with airlines to create in-flight meals prepared by top Michelin-starred chefs that represent local flavors in top markets.

Case in point: Ritz-Carlton and Lufthansa.

The luxury hotel group and the German airline have been in partnership for over a year, but recent changes to the airplane food menu mean not only a decent meal, but an impressive marketing campaign. The unique partnership between Ritz-Carlton and Lufthansa gives guests flying in premium seats specially-created dishes by award-winning chefs from various Ritz-Carlton hotels, which in turn keeps the hotels top of mind to flyers.

Chef Bernd Schmitt of LSG Sky Chef team works directly with Ritz-Carlton chefs to create and deliver the unique in-flight meals. Denver, Laguna Nigel, New York City, Boston, and San Francisco hotels have already been presented, and now South Beach joins the mix, added a little Latin flare to the in-flight fun. The Miami in-flight menu features everything from black bean soup and queso fresco to sautéed snapper, spiced tomato “enchilado”, and pepper and tomato “sofrito” stew.The program has been so successful for domestic hotels, Ritz-Carlton tells me they are planning to introduce menus created by chef’s in international markets.

“This past July, The Ritz-Carlton Hotel Company expanded its relationship with Lufthansa’s Star Chefs program. Specifically, our hotel and chef in Shanghai has developed First and Business Class menus for flights to and from Germany to Shanghai, Hong Kong, Beijing, Nanjing and Guangzhou,” said Victoria Gottlieb, Director, Partnerships and Strategic Alliances, for The Ritz-Carlton Hotel Company, LLC. “Asia is a critical region of growth for the Ritz-Carlton so we are very happy to have such a strong presence in Lufthansa’s Asia flight network.”

The menus, which will be created by chefs from The Portman Ritz-Carlton, Shanghai, will be on board for 12-months. Lufthansa’s own sommelier, Markus Del Monego, will consult with the Ritz-Carlton chefs to create a wine list that marries the flavors of the food with the best global vintages.

What pairs well with spiced ceviche, duck confit, sherry vinaigrette; a vegetarian plate of seared watermelon, and goat cheese mousse with a Banyuls glaze and crushed pistachio nuts? That’s for the airline and hotel to figure out. In the meantime, the collaboration between Ritz-Carlton and Lufthansa leaves premium-seat flyers satisfied, and keeps the concept of good food and experience top of mind in-flight.

We want to know what you think: Would you be more inclined to visit a hotel after tasting the chef’s in-flight creations on a flight?

Full-body scanner / pat-down controversy gets the cartoon treatment

Taiwan’s Next Media Animation has turned the spreading controversy over airport full-body scanners and pat-downs into a cartoon.

The animation house releases news videos each day on YouTube and provides English translations for some of the videos.

The animation summarizes – and mocks – the recent incidents in the United States when air passengers have refused full-body scans and pat-downs – the Travel Security Administration’s recently released enhanced security measures.

Among the scenes in the video:

  • A cross-dressing male passenger fights off a TSA agent’s advances and reveals undergarments with explosives and a tag reading “Osama’s Secret”
  • Protestors wave signs that read “Don’t Touch My Junk”
  • The name of the full-body scanner manufacturer is “RapeScan Systems.”
  • Naked passengers take over a plane on Nov. 24, which protestors have deemed National Opt-Out Day.
  • A female passenger requests that her pat-down be done in private, and is taken to a room with a king-size bed and a seductively dancing TSA agent.

Richard Gere’s new starring role: Relais & Chateaux Ambassador

Richard Gere has come a long way since his smooth talking, multi-millionaire role in Pretty Women and his tap-dancing debut in Chicago. The acclaimed actor is also a passionate innkeeper, and his taking his love for the bed and breakfast to the big screen (sort of).

Gere is the innkeeper of the Bedford Post – a Relais & Chateaux property located an hour north of New York City – and will become the 2011 Ambassador for the brand. The Bedford Post was recently named a new member of the prestigious Relais & Chateaux group.

Gere and his wife, Carey Lowell, and their business partner, Russell Hernandez, undertook the restoration project of the Bedford Post as an act of preservation and turned it into an 8-room inn with two restaurants and a yoga loft.

The Bedford Post is one of 36 new members of the Relais & Chateaux group for 2011, bringing the membership of the organization to more than 500 hotels and restaurants in nearly 60 countries. The 2011 Guide includes six new destinations: Vanuatu, Estonia, Laos, Sri Lanka, Chile and Hong Kong. The beauty of these properties: each one is individually owned and reflects its local culture in architecture, cuisine and interiors. Most have an average of 30 rooms, are often family enterprises, and each convey the innkeeper’s character and personality.

Gere says playing the role of innkeeper can be tougher than Hollywood:

“In my long career, I’ve played many challenging and demanding characters, but believe me, none more so than my real life role as innkeeper. We share a kindred spirit with the other Relais & Chateaux innkeepers: a genuine commitment to serve, a rather insane attention to detail, a passion for beauty in all its forms and a personal aspiration to make our world a little better for us having been here.”