ICE!: Behind the scenes at Gaylord Hotels’ holiday exhibit

Each holiday season, the four Gaylord Hotels in the United States import about 100 master ice carvers from Harbin, China’s Winter Festival to carve elaborate, life-size exhibits for the resorts.

I recently got to peek behind the curtain and watch the artists at work at the Gaylord Palms Resort near Orlando, Florida.

The ICE! exhibits are a wonder to walk through, with room out of room full of sculptures where everything – even walls and stairs – are made out of ice.

ICE! gets its start months before the exhibit premieres in November, with a theme and technical drawings to plan the exhibit. The carvers start their work about 30 days before ICE! opens.

Bringing in the ice is a logistical feat in itself. Each sculpture starts as a 400-pound ice block trucked to Orlando from Adel, Georgia. The timing of the ice’s arrival is carefully planned because all of the colors in the exhibit are added when the ice is frozen and not on-site.

Larry Walter, one of the show’s on-site producers, said two to four trucks of ice are delivered each day, with largely clear and white ice being delivered at the beginning of the process and the colored ice coming to add the finishing touches later.

The artists start the carving with chain saws to shape the ice. Fine detail work is done with small chisels and other hand tools.

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All this work happens in rooms at the hotel’s convention center that are chilled to 9 degrees Farenheit. Visitors to the exhibit are loaned parkas to walk through.

This year’s ICE! exhibit at the Gaylord Palms has the theme “Twas the Night Before Christmas.” The rooms are set up as if you are walking through the poem. The whole thing is lit and musically scored like a show.

Once the exhibit opens, most of the artists return to China. But a team of about 10 stays behind at each resort to do touch-up work and be on call to take care of any mishaps. Walter said guests usually can’t resist touching the sculptures, and things do wind up breaking off from time to time.

The other Gaylord hotels have different ICE! themes. The Gaylord National near Washington, D.C. has “How the Grinch Stole Christmas.” The Gaylord Opryland in Nashville, Tennessee has “Santa Claus is Comin’ to Town.” And “A Charlie Brown Christmas” is the theme at the Gaylord Texan near Dallas, Texas.

There are a couple of popular features that make their way into each ICE! exhibit, regardless of the theme. There’s always a “slide room” with ice slides for kids (and some adventurous parents) to play on. And ICE! always ends with a life-size Nativity, done completely in crystal clear ice.

The ICE! exhibits all open in mid-November. You can save a few bucks on tickets if you buy them online in advance at the Gaylord Hotels Web site.

Here’s a video look at my behind-the-scenes visit to ICE!:

I asked Walter what happens to the sculptures after the exhibit closes in early January. He said everything is bull-dozed, crushed and moved out to an area of the resort’s parking lot to melt, which usually takes just two days in Florida.

U.S. legacy carriers grab top spots in “worst company” chart

Ask anyone what they consider to be a “bad company”, and most of them will mention their bank, their regular airline and their cable company. Because of this, U.S. airlines tend to score pretty bad in the monthly report from the American Customer Satisfaction Index.

Business Insider collected the most recent data, and lists the top 18 worst companies in America – and it’ll come as no surprise that four of the top ten companies are airlines.

In fact, Americans think so little of the legacy carriers, that the ones that made the list even managed to score lower than the biggest banks.

When customers think United Airlines scores worse than banks that have been in the news due to mortgage fraud issues, you just know they suffer from a customer service problem. In the top ten, here are the worst airlines in America:

#7 – American Airlines
#6- Delta Airlines
#5 – US Airways
#2 – United Airlines

The one thing these airlines all have in common is baggage fees – and sure enough, the common complaints mentioned in the research all point to baggage fees being a reason for customers to rate them so low. Delays are of course also a big factor in how passengers rate customer service. None of the low cost carriers made the list, and no carrier with free baggage allowances is mentioned either. Bottom line; if an airline is going to charge for baggage, they’d better make sure the rest of their service is top notch or they’ll be stuck in this list forever.%Gallery-64688%

12 Cyber Monday hotel deals you won’t want to miss

There are two types of Thanksgiving deal finders: Those who take a quick cat nap after Thanksgiving dinner so they can be in line super early for Black Friday shopping, and those who wait out the weekend then pounce on Cyber Monday sales. In the retail world, we call this power of purchase. In the hotels world, this type of consumer behavior is known as impulse shopping, and the hotels are more than happy to aid to your impulse.

Cyber Monday deals are no secret to smart shoppers, but we wrangled up 12 of the best hotel Cyber Monday deals you won’t want to miss. From New York to Costa Rica, get your fingers ready (and your credit card out) for some fast bookings:

1. Copley Square Hotel: This little boutique hotel in Boston just received it’s four-stars and is planning to celebrate with a Cyber Monday special. Book a boutique room for $129 for a Boutique Room or a Deluxe Room for $149. The deal is valid from Nov. 29, 2010 – March 31, 2011, for all dates except New Year’s Eve.

2. Westin St. John, U.S. Virgin Islands: Starwood’s Cyber Monday Sale is a brand-wide event, but we like this one in particular for its location. Head to St. John from Jan. 1- April 30, 2011, and stay a t the Westin St. John for $289 per night – a 35% discount off regular starting rates. For reservations use rate code CYBERLTO.

3. The Renaissance Vinoy Resort & Golf Club: The historic 85-year old resort in St. Petersburg, FL, will offer a discount of 30% off the best available rate for those who book online on Cyber Monday (Nov. 29, 2010) using booking code DOD. The offer is valid for stays through Jan. 8, 2011. Rates start at $112 per night.4. Broadway Hotel & Hostel, New York City: Book rooms at 15% off the best available rate on the property’s private and semi-private guest rooms. Using rate code CYBER, the offer is valid for booking Nov. 29 – Dec. 3 for stays through March 31, 2011.

5. Marrakech Hotel, New York: Guests who book two or three nights at the Marrakech Hotel, a Moroccan-themed hotel on the Upper West Side of Manhattan, will save 15% off best available rates when booking with rate code CYBER. Those who stay four nights or more can enjoy a 20% discount using the special Cyber Monday code. Booking is available Nov. 29 – Dec. 3, 2010 for visits Dec. 19, 2010 – March 31, 2011.

6. Portland Square Hotel, New York: Currently undergoing renovations to become the four-star Sanctuary Hotel, the Portland Square Hotel in Times Square will offer a 20.10% discount on best available rates to guests booking on Nov. 29 with rate code CYBER. This offer applies for stays through March 31, 2011.

7. Aruba Marriott Resort & Stellaris Casino, Aruba: Buy two nights at the leisure rate and get two nights free. Rates start at $294/night and are valid for travel from April 26 – December 22, 2011. Book online and request Promo Code D52.

8. San Juan Marriott Resort, Puerto Rico: Follow @SanJuanMarriott on Twitter and any time on CyberMonday tweet “I want to book a #CyberMonday vacation at @SanJuanMarriott” to receive a reply DM with an exclusive booking code and details for a special offer. Once you receive your offer code, head to www.marriottsanjuan.com and use your twitter provided promotional code to book your room.

9. Kura Hulanda Resorts, Curacao: Buy two nights get third night free at Hotel Kura Hulanda or Lodge Kura Hulanda. Valid on all nightly room rates starting at $130/night. Travel from now until Dec 23, 2010 and Jan 03 – April 16, 2011. Make sure to mention CyberMonday when you call or email for reservations [877-264-3106 or email reservations@kurahulanda.com]

10. Marriott Hotels & Resorts of Costa Rica: Book your 2011 vacation on CyberMonday and receive $99-$119 nightly rate at Costa Rica Marriott Hotel San Jose (deluxe room), Courtyard San Jose Escazu (standard room), Residence Inn San Jose Escazu (studio); and $119.00 plus tax per room/night at Los Suenos Marriott Ocean & Golf Resort (standard room). Valid for Travel: January 1 – December 19, 2011and request promo code PR5.

11. Cuisinart Resort & Spa, Anguilla: Book seven nights but only pay for five with this CyberMonday deal at the Cuisinart Resort & Spa. Plus, you’ll receive an additional $250 food and beverage credit. With promotion, pro-rated nightly rates start at $580 per night. (Savings of $235 per night). The rates are valid for travel from January 3 – April 2, 2011.

12. Colonnade Hotel, Boston: Celebrating the hotel’s 30 percent reduction in energy usage, the Colonnade Hotel is offering 30% off select room rates through Feb. 2011 on Cyber Monday.

Renovated Opryland Hotel reopens with glitz, glam and a whole lot of country

The Gaylord Opryland Resort & Convention Center reopens today following a $270 million face lift after the May 2010 flood that shut down the hotel and convention center for six months.

Most of what took place over the past six months is repairs from severe water damage after May’s devastating floods in the region. The famed Opryland Hotel reclaims its place in hotel history when it opens with five new restaurants, flat-screen TVs that line the marble wall space behind the check-in counters, renovated rooms and the hotel’s famous atriums.

From the lobby sofas to the business center to a large, museum-quality glass sculpture that now sits in one of the hotels’ lobby, everything in this hotel is brand new. According to the hotel, the Opryland Hotel already has 11,000 rooms booked for 2011.

To celebrate the rebirth of Nashville’s favorite attraction, Gaylord is putting on one hell of holiday splash: a three-day series of Christmas-themed events featuring the Rockettes, a playground made of ice, fireworks and free concerts. For some lucky guests, a private audience with Keith Urban and Sheryl Crow are among the perks of the hotel’s opening.

The hotel staff has been hard at work since July putting together the following touches to the holiday decorations. The Gaylord Opryland Resort will revive it’s annual “A Country Christmas” from Nov. 19, 2010 through Jan. 2, 2011. Nearly 1 million guests each year experience the family-friendly shows and activities and beautiful 2 million twinkling lights that are the hallmark of the world-famous A Country Christmas at Gaylord Opryland.

German body scanner protesters remove clothes at airport

In Germany, a “fleshmob” of semi-naked activists from the Pirate Party staged a body scanner protest at the Berlin-Tegel Airport, reports Discover magazine. German authorities plan to begin using “Nacktscanners,” or AIT (Advanced Imaging Technology), which uses high frequency radio waves to produce images of a passenger’s naked body, across the country within the next two years.

Here and elsewhere abroad, the TSA and its international partners are increasingly employing body scanners as an airport security measure, so items like explosives, weapons, or drugs can be detected beneath a passenger’s clothing. The use of the scanners has become a subject of much public controversy, ever since the would-be “underwear bomber” was thwarted at Amsterdam’s Schiphol Airport on Dec. 25 of last year. Many passengers feel that the use of full-body scanners is a violation of their privacy.

Wired states that the German protesters scrawled comments such as, “Be a good citizen–drop your pants,” and “prosthetic [with arrow pointing to the wearer’s leg],” on their bodies. One flesh-toned-clothed woman bore a sign reading, “pixelated,” referring to the option modest passengers have to request a scanner be programmed to produce a blurred image of their body.

For more information on your rights as an air traveler, Reddit has created Fly with Dignity, a “site-based initiative to inform the public.” Want to personally protest body scanners? National Opt-Out Day is November 24th.