Galley Gossip: How To Answer Difficult Flight Attendant Interview Questions

by Heather Poole on

I’m scheduled for a flight attendant interview on Tuesday! I’ve been through the process once before so I am familiar with the questions they may ask, but I’m just not confident in my answers sometimes. The hardest part is answering behavioral or situational questions. When they ask, “Name a time when…” I find it really hard to recall examples from my past work experience. I have trouble with these questions and I’m not sure what a good answer may be. I hope you can help. Here are a few examples.

1. How do you handle stress?

2. Name a time when you were under a lot of stress and how did you deal with it?

3. Describe a situation when you had to make a quick decision?

You’ve been through the interview process once before, so you already know what to expect. That’s half the battle. Try to relax and don’t forget to smile. Being able to keep your cool during a stressful situation is a big part of the job. The fact that the airline called you for a one-on-one interview says a lot about you. Thousands of people apply for the job, but very few applicants hear back from the airline. Remember that next time you’re not feeling overly confident. And try to have some fun.

When it comes to answering interview questions, the most important thing to do is let the airline know you’re a customer service oriented person – as often as possible. Talk about how you go above and beyond the call of duty to help people. Airlines are looking for flight attendants who are friendly, work well with others and take pride in their job. Try not to read too much into the questions. There’s no such thing as a right answer. You don’t have to share life-altering events for an airline to realize you’d make a great fit. Think in terms of the job. Keep it simple.

I can’t answer the questions for you, but I can give you a few things to think about when it comes to stress and making quick decisions.

 


1. How do you handle stress? Look how you’re handling it right now – perfectly. You’re doing everything possible to prepare for the interview. When you come prepared for something, you’re less stressed, and when you’re less stressed, you’re able to focus on the task at hand and do a better job. This is why the airlines spend weeks, even months, training flight attendants. When something goes wrong, we don’t think about it, we go right into action. How else do you think we’re able to evacuate hundreds of passengers during an emergency in just a few seconds?

2. Name a time when you were under a lot of stress and how did you deal with it? Running late, for me, is the worst stressor of all. When one thing goes wrong, it seems like everything goes wrong. This is why I give myself plenty of time to get to the airport. And why I set not one, but three alarms to wake me up when I have an early sign-in. Of course, it wasn’t until I found myself sprinting through the Tampa airport practically buttoning my blouse as I ran because my alarm didn’t go off to learn this lesson. Learn from your – er, my – mistakes. And pack the night before.

3. Describe a situation when you had to make a quick decision. Recently a passenger walked on board with his fly down. I could have ignored it, but I decided to tell him. I know I’d want to know! But I whispered it in his ear instead of saying it out loud for all the other passengers to hear. He blushed, turned around, and zipped up real quick. He also thanked me several times. Your quick decision doesn’t have to be a life changing event. Really you just want to show you’re a helpful person. When someone falls down, do you help them up or do you keep on going? It’s what the airline wants to know about you.

Hope that helps.

You might also want to check out this “Galley Gossip” post: “How To Prepare For A Flight Attendant Interview.”
[Photo courtesy of Kudumomo]

Hotel Employees Dish Industry Dirt In Reddit Discussion

by Laurel Miller on

Reddit, the popular social news website, has been hosting a lively discussion amongst (alleged) current and former hotel employees across the globe, in which they serve up tantalizing tales of misdeeds, mishaps, scams and shocking industry policies.

Note that there is no verification if any of these anecdotes are real, but they still make for some mighty entertaining reading. If there’s any truth to even half of these stories, just bear them in mind next time you’re tempted to treat a hotel employee like crap. And remember, never sit on the bedspreads.

Some of our picks are below. And yes, they most definitely have the potential to be offensive to some readers. You’ve been warned.

“Check the seals on the things in the minibar. I once had a guest who had drunk the whiskey and then peed in the bottle, closed it, and put it back.”

“Use a towel or sheet on the chairs or sofa, a LOT of people sit on them naked. It’s nasty but there is often a brown streak on the desk chair that no one think about.”

“Your breakfast food is likely always been handled in an unsanitary manner during set up. (typically desk clerk in lower end hotels).”

“During my training, I once found an obvious [semen] crust on the coverlet. I told the woman I was working with that it needed to be cleaned and she responded ‘Just wipe it with a damp cloth until you can’t see it any more,’ like it was no big deal.

“Bedbugs often travel around on luggage. Most guests don’t seem to notice that. Guests who stay at higher-end hotels often spend more time traveling, and thus have a higher chance of taking bedbugs from hotel to hotel.”

“I’ve worked as a chambermaid and the job itself I don’t mind (although I’ve seen some disgusting things) but you have a time limit for each room. I hated leaving a room not fully cleaned but there is absolutely nothing you can do about it. I tried explaining this to the manager there and he basically said if I needed X amount of time on a room I had two options: work through my break to spend longer on each room, or be replaced by someone else. So I stopped bothering to check under the beds or mattresses and only cleaned what you could see. I didn’t stay there very long…”


“As an ex-housekeeper we used to wash the glasses in the bathroom sink and dry them with a clean pillow case. If they looked unused they wouldn’t get washed.”

“Currently a night auditor for a large hotel chain. Recently a lady had a miscarriage in one of our bath tubs. She didn’t say anything and left us to find it on our own.”

“The front desk will NOT call you at an ungodly late hour, if our “computer crashes” and ask for your credit card information. We will not give you a 50% discount for your cooperation, and no, I would not be calling you if “there is a line at the front desk, so giving me the information over the phone will be quicker.”

“I’ve seen a couple deaths, an alcoholic coma, attempted suicide and a dead maintenance man.”

“The guests shouldn’t be the ones scared in a hotel room (at least not in the hotel where I work). We have to hold our breath every time we enter a room that needs thorough cleaning. You can’t believe the shit we have to deal with sometimes. Most guests are friendly and thankful, but some people truly are animals.”

“There’s a pet fee at our hotel. There’s also a ‘dogs and cats only’ policy. During rodeo season a man actually tried to smuggle his horse into his room because he thought it would get lonely outside. The horse clearly did not want to come inside, given the amount of noise it was making. We also do not charge by the hour. We do not set the prices, some suit on the East Coast does. If you need help, please ask as the staff actually might know something. Do not hit on the staff, we will not sleep with you. Do not try to convince the staff to marry your grandson, even if he is a doctor, we will not. We cannot control the weather/road conditions, so don’t bitch at us like we can do anything about a blizzard.

“There is a fine line between haggling and being an asshole. Pro tip for hagglers, do not try to haggle a lower rate in front of other guests. If I agree to give you a lower rate in front of 10 other people, I’m going to have to give 10 more discounts. Pick your moment and negotiate when nobody else is around.”

“Don’t book your hotel room online! The reservations are a pain in the ass to deal with. They were almost always impossible to cancel/refund. They also charge MORE than the actual rate and pay us LESS. (You pay $80 online, we charge $70, we get $50.) I always found it really frustrating that we could be booking the rooms ourselves and making an extra $20 while saving you $10-plus.”

“Just one more piece of advice…be nice to people. If you have a valid complaint bring it to our attention and give us the opportunity to recover. Don’t keep it inside and then blast us on the surveys for something we could’ve fixed. In that same regard don’t come down to the front desk screaming and demanding free nights. The is a compensation matrix that 99% of hotels use, so just because you found one stray hair on your carpet does not mean you will get a free night. However we are more inclined to give a shit if you aren’t a complete asshat.”

[Photo credits: maid, Flickr user Saptarshi Biswas; toilet, Flickr user Ugg Boy; cowboy, Flickr user chefranden]

Where To Sleep During A Long-Haul Road Trip: Putting A Price On Your Safety

by Laurel Miller on

As you may have gathered from my last few posts, I spent the second half of July and first week of August living out of my car during a relocation from Seattle to Boulder. En route, I had a family vacation on the Klamath River in Northern California, and business trips to the Bay Area and North Carolina, which is why I was in limbo.

I’ve road-tripped and relocated across the West many times, and love the time alone with my thoughts and enjoying the scenery. Now that I’m in my early 40s, however, I’ve become more wary about where I choose to spend the night. I’m still on a tight budget, but this increasing awareness is a direct result of life experience, and my obsession with TV shows like “Forensic Files.”

It’s not necessarily a bad thing. After all, someone who is truly fearful wouldn’t travel or drive cross-country alone. They certainly wouldn’t elect to drive Nevada’s notorious Highway 50, aka “The Loneliest Road in America,” but that’s what I did last week (anything to avoid the mind-numbing hell that is Highway 80). Allegedly, less than 200 drivers a day pass on this route, so one needs to plan accordingly.

Highway 50 is mostly high desert landscape, broken up by a handful of historic mining towns like the curiously appealing Austin. Located seven hours east of the Bay Area, this is where I chose to spend the first night of the final leg of my journey, in the rustic but comfortable Cozy Mountain Motel.

Although I was desperate to save money (my room was $60, and of the three motels in town, it had the best reviews … I also use the term “town” loosely), I didn’t feel safe camping alone in such a desolate region. It’s a shame, because the nearby primitive Bob Scott Campground, in the sagebrush and Piñon pines of the Toiyabe National Forest, is a beauty. Yet, due to its isolation and handful of sites, it wasn’t the place for an exhausted, solo female to spend the night.The next day, I had a grueling ten hours on the road before I hit Green River, Utah. Green River isn’t the most savory place, but it’s a popular jumping-off point to Moab/Lake Powell/Capitol Reef, Arches, and Canyonlands National Parks.

I was so wiped out when I arrived that I chose the first campground I saw: a KOA, which is the type of place I usually go to great lengths to avoid. At that point, all I cared about was a shower and rest, and because it was a glorious, hot desert night, I planned to sleep under the stars. Expediency meant more to me than dealing with setting up a tent in a less generic campground.

I walked into the office and asked the very friendly girl behind the counter for a tent site. Upon driving to the location, I discovered several things that didn’t thrill me. It abutted a vacant lot separated only by some sparse vegetation. Next to the lot was a rundown Motel 6. To my right were a few unoccupied, dusty campsites and open highway. Um, no thank you.

I scouted the mostly empty campground (which was primarily RV, and not tent, sites) and chose a location between two motorhomes, which was backed by a chain-link fence. Then I returned to the office and explained that I didn’t feel safe in my assigned site, and could I please have X or X location?

No problem. The receptionist said she understood, and proceeded to tell me a horrifying story about a recent encounter her mother had had in the town park with a drug-addled freak. She didn’t even charge me the higher RV rate.

An hour later, I was sprawled happily on my sleeping bag, reading, when the receptionist and her employer, a crotchety old man, whizzed up in a golf cart. She looked uncomfortable as he sniped at me for being in an “unauthorized site” because I was in a car. I was ordered to come to the office to rectify the situation immediately. Sigh.

Back behind the counter, the poor receptionist apologized profusely, and I shrugged it off, saying I’d rather pay more to ensure my safety. A manager was needed to get into the system and charge me accordingly, and when he showed up at the office, she explained the situation. He was clearly more interested in returning to his happy hour, so I was permitted to remain in my present location, free of extra charge.

Needless to say, I remained unmolested during the night, and although I was embarrassed by the musical campsites, the entire experience reinforced that it’s best to listen to your gut. Always insist upon putting your safety first.

[Photo credits: tent, Flickr user Pink Sherbet Photography; Arches NP, Flickr user Fikret Onal; Jason, Flickr user Stinkie Pinkie]

138 Synchronized Skydivers Break Vertical Formation World Record

by Jessica Festa on



On Friday, a world record was shattered as 138 skydivers jumped off six different planes to form the largest vertical formation to date. The unusual event occurred over Ottawa, Illinois, beating the previous record of 108 people.

According to Digital Trends, there were 15 failed attempts during the course of three days before the skydivers were finally able to join hands and form a perfect formation. The divers faced speeds of up to 220 mph, and had to perform acrobatic tricks similar to “doing a handstand at 7,000 feet,” as described by Rook Nelson, an organizer and the owner of Skydive Chicago. Their hard work paid off, however, as the group was able to create a colorful snowflake shape that lasted for a few seconds, before divers had to disband and open their chutes.

The diverse group of skydivers came from all over the world, and included 13 women. Divers hailed from France, Spain, Norway, Sweden, Switzerland, Ukraine, Russia, Italy, Belgium, Australia and Great Britain to take part.

To see the record-breaking stunt for yourself, check out the video above.

Breakfast And Botox: Hotel Offers Cosmetic Procedures After Your Meal

by Jessica Festa on

Want to come back from your vacation more beautiful than when you left? Guests of the Four Seasons in downtown Austin, Texas, can now take advantage of a unique hotel package that allows them to get cosmetically enhanced after breakfast.

This week, Westlake Dermatology & Cosmetic Surgery opened on the main floor of the Four Seasons Residences Austin, which is located on the same property as the Four Seasons Hotel Austin.

“It’s a major convenience,” Lorley Musiol, director of the Four Seasons Residences Austin, told NBC News. “It’s rare to find a plastic surgeon in a downtown market. So this should appeal to hotel guests such as women whose husbands are here for a meeting and to people who work and live in the city.”

The menu of procedures includes Botox, chemical peels and, starting next year, breast augmentation, liposuction and other services. According to Katie Davin, director of hospitality education at Johnson & Wales University in Providence, Rhode Island, marketing cosmetic services to luxury hotel guests is a great idea because this type of guest usually makes use of extra add-ons and amenities. Additionally, it allows guests privacy and comfort during the initial recovery period.

While you won’t see the “Botox & Brunch” packages on the Four Seasons website, Musiol assures the hotel is working with Westlake to offer discounts and promotions to guests.

What do you think of the “Botox & Brunch” hotel package?

[Image via avlxyz]