A Fresh Air Fiend’s Moments of Travel Bliss

Freedom. That’s the whole point of travel, right? Travel is about untethering yourself from your comfort zone to satisfy your curiosity about what’s around the corner, or around the world. Done right, it can be incredibly liberating. But in the U.S., and increasingly around the world, risk adverse corporations, trigger happy lawyers and Big Brother can sometimes take all the freedom and liberty out of our travel experiences.

In May, I had two experiences on FSE, a small regional train line in Italy that reminded me how joyful travel can be when you have the wind in your hair and there are seemingly no rules. The first blissful ride was a short trip from Lecce to Otranto, in Italy’s heel.
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FSE trains are shorter and narrower than full size ones, so you have the feeling of being on a mini-train. On this day, there were only a few other passengers on board the three- or four-car train and we had an entire car to ourselves. It was a warm afternoon, and we were passing through a lovely landscape dotted with olive groves, palm trees and tiny little train stations where bored young men used hand crank machinery to shift tracks for passing trains.There were ten windows and I went through the car and opened every one of them as far as I could. I wandered about the empty car, reveling in the life-affirming breeze, which was blowing the train curtains to and fro. I occasionally popped my head out the window, just for the hell of it and because no one was there to tell me not to.

Italians hate open windows on a train, so I was well aware that someone might board the train and end my party at any moment. But it never happened, a few others joined us, but they left the windows open. I enjoyed the ride immensely; in fact, I didn’t really want it to end. But it also reminded me of how rare a commodity fresh air is in hotels, buses, trains and even some ferries these days.

Paul Theroux named one of his books “Fresh Air Fiend” and he could have been writing about me. Unless the weather is brutally hot, I love to be outside and I always want the windows open. But in the U.S., and other countries, it’s getting harder and harder to control one’s access to fresh air. Some hotels don’t let you open the window at all, and others let you open it just a crack.

This spring, I stayed at a Marriott in Zurich and our room had a dramatic view of the city with snow capped mountains as a backdrop. I called down to the front desk to ask them if I could have just one little photo op with the window open, but they wouldn’t budge.

“It’s for liability purposes,” the English speaker at the front desk said.

“But I won’t get that close to the open window,” I pleaded. “Look, you can even have someone hold my hands if you like.”

But it was no use – they refused to let me open the window, even to take a photo. At least in hotel rooms though, one can usually exert some measure of control over the room temperature, imperfect though those systems often are. On a sealed-shut train or bus with no ability to open the window, you are at the mercy of whatever the room temperature is. I’m always warm and my wife is usually cold.

The main reason I don’t like flying is the claustrophobia – there is limited space to move about and you obviously can’t open the windows to get some fresh air. But newer trains and buses are also becoming like flying coffins, where we are sealed shut and protected from both the elements and ourselves. In our cars, we can still put the windows down, at least for now, but the newer ones will squawk at you should you have the nerve to unbuckle your seatbelt, even for a moment.

You can almost always get some fresh air on a ferry ride, but even there you can occasionally be forced inside a sealed coffin. I was on a small ferry in very rough seas en route to the Greek island of Syros in June and the crew forced those of us who were on the deck to go inside when the going got particularly rough. I didn’t feel seasick on deck but inside the cabin with nothing but stagnant, warm air, my stomach started to churn.

And while the fresh air issue isn’t just a U.S. problem, we do seem to have more rules and regulations – many of them inspired by our lawsuit happy culture – that can make travel feel less spontaneous and fun.

I’m not a big drinker but when I visited the ancient Italian college town of Perugia this spring and saw all of the young and not-so-young people enjoying adult beverages in the squares, I wondered why we couldn’t allow the same here. We’re strict about public consumption of alcohol but our college students engage in more binge drinking than the Italians, who are free to drink from an earlier age and in public.

My second moment of travel bliss came on the same train, this time heading to Gallipoli. FSE conductors wear no uniforms, which gives the whole experience a rather casual vibe, and one of them invited my sons to come into his control room to blow the train whistle (see video).

My sons, ages 2 and 4, loved having an opportunity to push the button to blow the whistle and the conductor let them do it over and over again. But after they got bored with that, he actually let my 4-year-old take over the controls of the train for a minute or two (see video below). Now, he was obviously standing right there and could have taken over at any point if an emergency arose, but I just sat back laughing, thinking that there’s no chance that Amtrak would allow such fun and frivolity.

So here’s three cheers for hotels, trains and buses with windows that open, drinking in public and allowing 4-year-olds to drive trains. After all, these are the things that travel is all about.

Would You Sleep In A Converted Shipping Container?




Beginning in September, travelers visiting France will be able to book a hotel room in a converted shipping container (pictured above).

Located near the France-Belgian border, Deûle Insolite is featuring 20-foot-long steel boxes with amenities like a kitchenette and a balcony with views of the Deûle River. According to the Huffington Post, the “cabins” were created in partnership with HouseUP, which specializes in transforming large steel boxes into beautiful vacation homes.

The shipping container rooms are just one of the quirky options offered to guests. Deûle Insolite also offers camping trailers, an Airstream Sovereign and a Mongolian-style yurt.

Would you sleep in a shipping container?

Hotel News We Noted: August 3, 2012



We’re officially into the Dog Days of Summer and it seems like every resort we see is trying to promote a pet-friendly package. Be sure to inquire if you want to travel with Fido or Fifi – many hotels offer pet-friendly policies for dogs under a certain size, and some, like Kimpton, even cater to the pampered pooch with special welcome amenities.

This week’s Hotel News We Noted is full of both good news and sad, as it seems like most of the big openings and events will be happening later in the fall. Still, we’ve got a full slate of happenings for you, just down below.

As always, send us a message if you have questions, comments or tips!

Hotel Closing: The Ritz Paris
The video above is in tribute to the closing of The Ritz Paris, an iconic property that closed this week as part of a two-year restoration. We love the cheeky video, which shows lights being turned off, maids undoing aprons, and dust covers being placed on the furniture. We wish the hotel and its staff the best of luck during their hiatus.

Hotel Concierge: Apothecary Concierge at Hotel Matilda
We’ve heard of art concierges and even a soap concierge, but this is the first we’ve heard of an on-site Apothecary Concierge. San Miguel de Allende’s Hotel Matilda has a new on-site herbalist who creates handmade natural beauty and skincare products personalized for each guest. Each guest gets a personalized skincare consultation and can discuss with the herbalist their unique needs and preferences. The proper remedy is then whipped up on the spot and given to the guest for use during their stay and to take home. We’re pretty sure this might be the coolest concierge perk we’ve seen in some time. Now if only we needed to take a trip to Mexico.

Hotel Amenity: OPUS Vancouver Loves Apple
We are beginning to suspect some sort of partnership – first OPUS Vancouver gives guests in-room iPads, and now they’re replacing their phones too. Guests in rooms at this boutique property now have in-room and during-their-stay use of an iPhone 4. While we think it’s a bit strange to outfit rooms with phones that can’t connect direct to the front desk or in-room dining, we love the idea of being able to take our phone with us when we travel … and, since our own iPhone doesn’t work internationally, this is a perk we’d definitely use. What do you think?

Hotel Openings: Hard Rock Rockin’ On in Mexico and a New Kimpton in La Jolla
The Hard Rock brand had a banner week with the refurbishment and opening of two new properties in Mexico – the Hard Rock Hotel Vallarta and the Hard Rock Hotel Cancun. Both properties are now open for biz, and plan to host star-studded (and likely big name music acts) opening parties in August and October, respectively. Prefer to stay in the U.S. to get your beach fix? Kimpton has spent $4 million to refurbish a brand new property in La Jolla, aptly named Hotel La Jolla, open today.

Happy Birthday, Holiday Inn
One of America’s best-loved brands is turning 60. This month, the iconic Holiday Inn brand turns the big 6-0. This is a brand known for firsts – when launched it was the first hotel to introduce many things we take for granted today like TVs, in–room telephones, air conditioning, free ice, free parking, a full service restaurant and a pool, all at affordable prices. It was the first hotel brand to allow kids to eat and stay for free; and the first to take online bookings. Now they’re encouraging guests in the US, Canada and China to share their own “firsts” on Facebook, Twitter and Weibo to win up to 60 free nights each day in August. Guests from all over the world can also share their “then and now” pictures on Facebook and Weibo through October. The best entries will win a weeklong family vacation at the Holiday Inn of their choice anywhere in the world.

Behind The Scenes Of Being A Personal Concierge

You see these people every time you go on vacation. They plan your nights out, deliver your messages and go to great lengths to ensure each guest has a wonderful stay at their hotel. Have you ever wondered, however, what goes on behind the scenes for a personal concierge? To help give people an idea of what the job is really like, Michael Romei, the head concierge at The Waldorf Astoria/Waldorf Towers, has been kind enough to answer some personal questions based on his 18+ years of experience.

What does being the head concierge at The Waldorf Astoria and Waldorf Towers in New York entail?

I ensure each guest that walks through our doors receives first-class, luxury service, which can include anything from ensuring the right climate control in your room to coordinating an extravagant event or night on the town. I have been the man behind proposals, birthday celebrations, anniversaries and first-time visits to New York. I’m one piece of what we call True Waldorf Service, a service standard and commitment that delivers the utmost experience that begins at the time you book your trip.

What is the most unusual request you’ve ever received from a guest?

I once worked with a guest from a high profile family from central Africa, opening a bakery in Ethiopia. She asked me to help her purchase kitchen and pastry equipment that could be shipped to Ethiopia. I got to know the guest as she stayed with us for six weeks and made sure she got everything needed to open her bakery. One day, I hope to take a trip over to see how the bakery turned out.How many requests do you receive per day?

I receive approximately 150-200 emails per day. I do not know the number of telephone calls, but I would say it’s probably 50-100. Naturally, not all are valid requests, but very often simple questions, which could be answered quickly. On average I handle about 30-50 requests per day; again this varies tremendously from a simple private car booking to restaurant bookings to very lengthy and elaborate planning. Due to the nature of our guests and the luxury service provided, there are several guests who ask me to recommend or even assist them with planning worldwide travel. I once had to run to a traveler’s bookstore to purchase something for a guest. I was in my uniform with name tag and Les Clefs d’Or keys and a customer noticed me and said, “Oh my God! The chief concierge of the Waldorf is here. Can I ask you for your recommendation of where we should stay when we visit the Amalfi Coast?”

What is your favorite part about the job?

My passion, energy and drive is really about pleasing others and creating an unforgettable and memorable experience. I also enjoy being very curious and investigating new and interesting ideas and places in our city that I know our guests would want to know about. Recently a guest actually asked me where I lived. When I mentioned that I live in the same neighborhood just a few blocks away from our hotel, they wanted to then know more from me as a local in the neighborhood and actually asked me which way I walked to and from work and what my favorite places were along the way.

What are the true rewards of your job?

Knowing for sure that I made such a difference in someone’s life and/or experience of their visit. There are numerous examples, but one that you might find significant. A group of guests in wheelchairs were here from Germany one year to actually participate in the “Special Olympics.” They asked me if there was any way they could experience a typical New York City disco club at night. Of course it meant that there had to be something nearby that was also wheelchair accessible. I actually found a club just a few blocks away and escorted the guests myself in their wheelchairs down the street and called ahead to have the manager and security of the club meet and greet them to avoid any waiting in lines of delays at the door. They were absolutely thrilled and said it was a trip of a lifetime!

What is your least favorite part about the job?

My least favorite part of the job is when I cannot deliver and I know a guest is disappointed. However, I always try to compensate in some way by sending something to their room, a floating flower petal, chocolates, their favorite book or a very nice card. Most of the time it really involves a restaurant that really is completely booked and they just cannot add another table or accommodate. I have personally gone to all of the major restaurants to introduce myself to management and staff and several of the top 10-20 restaurants. I have cultivated relationships with the managers and maitre d’ in order to assist with special requests and sold out situations. In spite of this, there is sometimes a certain evening that they just cannot make exceptions. It doesn’t happen often, but every once in a while.

What kind of in-room surprises can you provide?

We have done it all from providing a family with movies and popcorn or updating room floral arrangements daily, to the more elaborate such as decorating a room for a child’s first baseball game or setting up for a romantic marriage proposal. I have arranged for near life-size chocolate figures to be in the room and even for an American Indian to perform a “bow and arrow ceremony” in a guest room for a family during Thanksgiving. If there is something you want in your room or if there is something we think you will truly enjoy, we do our best to get it there.

Is there anything you’re not allowed to do?

We make every effort to fulfill all our guest’s requests, and they’re generally all very reasonable. If we can’t make something happen, we still work to ensure the guest has a great stay.

What types of guests tend to be the most difficult?

Every guest is different, but that’s part of the fun of this job – understanding or intuiting what people need and going above and beyond their expectations. One of the key characteristics of a good concierge is having this type of intuition, which allows you to make a right match. The match is knowing the customer from communications, interaction, questions and then matching them with the right selection such as a restaurant, Broadway show, concert, shopping or tour.

Have you ever served a famous guest?

I have served several famous guests, however, just like all our guests at Waldorf Astoria Hotels & Resorts, privacy is always top of mind.

Are there any new technologies you employ on the job?

As part of True Waldorf Service, we rely on a consumer relationships management system that connects our True Waldorf Service personnel to our luxury clientele with ease and helps us to coordinate services and requests.

Do you get any free or discounted perks for being a concierge?

Information about gifts, commissions and tips cannot be disclosed.

Westin Hotels Want You To Work Out On This Crazy Bike



The notion of a hotel providing bikes to guests is not a new one. Nor is the notion of a hotel having a fitness center with elliptical machines. But the combination of elliptical and bike? It’s one we’ve not yet seen.

Westin Hotels & Resorts recently announced a partnership with with ElliptiGO, creator of the world’s first outdoor elliptical cycle. It’s yet another way the hotel is getting into fitness. Recently, they unveiled new gyms and a partnership with New Balance that allows guests to borrow workout equipment.

Now, guests can rent the $2,500 ElliptiGO 8C for an average rental fee of $10. Properties participating in the pilot program that will run throughout the summer include The Westin Hilton Head Island Resort & Spa, The Westin Kierland Resort & Spa, The Westin Savannah Harbor Golf Resort & Spa, The Westin Georgetown, Washington D.C., and The Westin Mission Hills Resort & Spa.

“Our pilot program with ElliptiGO reinforces the brand’s commitment to promoting an active lifestyle and making exercise convenient for our guests in innovative and exciting ways,” said Brian Povinelli, Global Brand Leader, Westin Hotels & Resorts.

A fun way to get a workout in? Certainly. Something we’ll be renting? Probably not – we have enough trouble riding a bike, and Segways terrify us. This looks like a hybrid of the two and we’re pretty sure we’ll hurt ourselves, the expensive bike or others while riding. That said – it seems like a fun perk. Would you try the ElliptiGO?