Ritz-Carlton Demonstrates Customer Service Excellence With Missing Stuffed Animal

by McLean Robbins on




I think I must be hormonal, because this story just made me tear up. The Ritz-Carlton hotel in Amelia Island, Florida, is getting some social buzz this week because of the video posted above, which details their quest to go above and beyond for exceptional customer service.

The story is simple: a family went on vacation and left behind their son’s beloved stuffed animal, Joshie. Riley, the family’s child was notably upset at the loss of his favorite toy giraffe. Luckily, the Ritz-Carlton notified the family that the giraffe had been found safely in the laundry and would be returned as soon as possible.

But here’s where the magic happened: dad Chris Hurn, seen in the video above, asked if the hotel would help substantiate a little white lie that he’d told his son, namely that Joshie was taking a few extra days of vacation and that he hadn’t been forgotten.

What arrived? In addition to Ritz-Carlton swag, Joshie came home with a storybook binder detailing his trip, including photos at the spa, the pool, with the resort’s parrot and even in the loss prevention office (where he got an honorary security badge).

The work surrounding the story was substantial, and from what we’ve seen of Ritz-Carlton hotels, isn’t out of the ordinary – one time we entered the Ritz-Carlton Georgetown to find a photo of us and our dog by the bedside table.

But it’s certainly a heartwarming tale, and one we particularly love because it wasn’t part of a PR stunt or media blitz. It’s simply a great example of a luxury brand proving why people would want to pay extra to stay in a hotel of this class.

Kudos, Ritz-Carlton.

I Can Has Perfect Hotel? With New Personalized Hotel Search Engine, Yes

by Jessica Marati on

Imagine a personalized hotel search engine that knows what kind of traveler you are (savvy bargain hunter), what kind of vibe you go for (boutique and unique) and what kinds of activities you enjoy (culture and wine, please) and then uses those preferences to predict the perfect property for you.

That’s the aim of SimpleHoney, a new travel start-up from I Can Has Cheezburger founder Eric Nakagawa and GigaOm TV co-host Joyce Kim.

The premise is, dare we say, simple. Take a quick test to determine your “traveler type,” then type in where you’re going and when. The site will generate results and offers that fit your preferences, then direct you to the hotel website so you can book your room.

The SimpleHoney website, which was built on a beach in Oahu, is still in “beta,” which means that not all features are active yet. At the moment, the site only lists properties in San Francisco and Hawaii, and the “traveler type” profile quiz is basic at best. Sign-up is free for early adopters, though a $100 membership fee – for “access to amenities, perks, experiences, and rates” – will go into effect once the site is further along.

Hanoi’s Oldest Hotel Will Open Secret Bunker To Visitors This Week

by Jessica Festa on

During hotel renovations last August at the Sofitel Legend Metropole Hanoi in Vietnam, construction workers discovered an unknown bunker thought to be used during the Vietnam War. While drilling near the poolside bar, they found a flooded hallway, numerous rooms and a staircase leading to the secret 500-square-foot bunker. Moreover, wine bottles, unbroken light bulbs, graffiti and air ducts were also found, according to VietNamNet.

“In the hotel’s history, there is a story of the American folk singer, Joan Baez, who sought shelter in this bunker during the Christmas Bombings in 1972, and who sang some songs beside a Vietnamese guitarist,” explains Kai Speth, the hotel’s General Director. “We don’t know of any other hotels, in Vietnam or anywhere else for that matter, that maintained a shelter for guests and staff.”

The luxury hotel is the oldest in Hanoi, boasting a 110-year history that has welcomed guests such as Charlie Chaplin, Jane Fonda, Fidel Castro and Somerset Maugham. That will be celebrated, along with the opening of the bunker to guests, on May 21, 2012. Likewise, people who actually spent time in the bunker, such as Bob Devereaux, the Australian diplomat who carved his name into the bunker in 1975, will also be present at the opening ceremony.

[image via The Metropole Blog]According to the hotel’s blog, some guests were given a sneak-peek of the Bunker. As a recording played of “Where Are You Now My Son,” a song Baez made there in 1972, each guest was brought back in time to those scary days.

“I knew that my guests were the beneficiaries of a powerful feeling for a place, and the past,” writes Speth on the blog. “Usually, people travel beyond the confines of a hotel for such experiences. But how lucky, I thought standing there with those 10 Americans, that my guests could experience that right here with us.”

Eco-Friendly Hotel Amenity: Pedal-To-Power LCD Television

by Jessica Festa on

For those interested in keeping vacation weight off while also doing something good for the planet, the Cottage Lodge in Brockenhurst, United Kingdom, is offering a unique amenity. Instead of allowing guests to turn on the television the old-fashioned way, the bed and breakfast features a pedal-to-power LCD television in their Standing Hat room.

The purpose of the unusually active method of television powering is purely environmental. While you’d think some travelers may not be happy about having to work to turn on their TV, the accommodation has actually received positive feedback, especially from cyclists.

“I focused on three things when constructing the room: reducing waste, minimizing pollution and using resources with the lowest impact possible,” the hotel’s owner, Christina Simons, explained to the Telegraph. “I also wanted to show that being green can also be exciting and fun, and guests love cycling on the bike.”

And for those with low stamina, don’t worry, you also have the option to make use of the electric supply generated by photovoltaic cells on the roof, so you’ll still be going green while you travel. In fact, the hotel utilizes many sustainable features, like solar panel heating in the summer, heating via a wood burning stove in the winter, low-impact building materials and furniture created by a local tree surgeon from a single fallen beech tree.

Luxury Hotel App: The Most Perfect View

by Jessica Festa on

Have you ever wished you could choose your hotel based on the view from the guestroom window? Now you can, with the The Most Perfect View.

Launched last October, the booking site allows travelers to browse over 250 properties – each with breathtaking views – across five continents. For example, searching the site’s hotels will show you Paris hotels with views of the Eiffel Tower, Venice hotels with rooms facing Venice’s lagoon and the Doge’s Palace and remote hotels in Africa where guests can watch herds of elephants.

“Most of the chosen views are already recognized as symbols of quality and luxury, and are strategically positioned in places of rare beauty,” explains the website’s creator, Paulo Palha, in a release.

To use The Most Perfect View, users do a search on the country of interest. From there, they can choose a hotel based on their favorite view. While the tool does overlap in certain ways with the hotel booking site Room 77, The Most Perfect View focuses more on view itself. For example, when searching for Venice, Italy, hotels, the only hotel information I am shown is the property’s name and a large, high resolution photo of the view from the room. Moreover, while Room 77 helps travelers find a great room in properties from 1 star and up, The Most Perfect View only lists handpicked 4 and 5 star properties with excellent window views.

This spring, The Most Perfect View will be launching a new website, with a more specified search engine. Users will be able to type “Eiffel Tower” or “Taj Mahal” and be instantly taken to corresponding hotels.