Airline Passengers Want More Quick Self-Service Options

by Chris Owen on

The Airline Passengers Bill of Rights gave air travelers compensation when bumped, a refund of fees for lost baggage, a ban on hidden fees and more. Now, airline passengers want more control via self-service and mobile-based offerings to reduce stress during travel according a survey released this week.

“What passengers really want is to avoid delays and to be kept informed of what is happening,” said Francesco Violante, CEO, SITA in a Travel Daily News report. “Nearly everyone surveyed said they would welcome any queue-busting services and 89% voted self-boarding as their top technology.”

Among findings in the survey;

  • 79% of passengers use online check-in regularly or occasionally
  • 68% prefer automated bag drop as opposed to checking it with an agent
  • 62% of passengers use social media, a higher rate than the general population
  • It’s not that today’s air traveler is anti-social; 80% of younger travelers (18-24) are active on social media, compared to 39% of the over-55s but neither group really wants to buy travel via their smartphone
  • The number of passengers with smartphones rose over the past year from 54% to 70%, fueling the desire for more self-service options

The Air Transport World (ATW) seventh annual survey was conducted with 2,526 passengers from more than 70 countries, a representative sampling of the 280 million passengers who pass through six of the world’s leading airports each year at Abu Dhabi, Atlanta, Beijing, Frankfurt, Mumbai and São Paulo.




[Flickr photo by ericksonkee]

New Art Exhibition Features ‘Banned Booty’ Confiscated From Airport Security Checkpoints

by Jessica Marati on

Ever wonder what happens to the tweezers, sewing scissors and Swiss Army Knives abandoned by hapless travelers at airport security? While most probably ended up in the landfill, some contraband nail clippers have received a second life through a new contemporary art exhibit from California artist Steve Maloney.

The exhibit, called “Banned Booty – Palm Springs Checkpoint,” opens October 18 at the Palm Springs Air Museum in Palm Springs, California. It will feature mixed-media installation pieces created from items, mostly sharp-ended, that were confiscated from carry-on luggage by the Travel Security Administration at the Palm Springs International Airport. The exhibit’s intention is “to ‘continue the conversation’ about present-day air travel,” particularly its relation to everyday lives and the city of Palm Springs, says a press release. According to Maloney:

American travel changed radically after September 11, 2001. The Banned Booty series captures a small aspect of this change. What used to be routine – checking into a flight and passing through the final security check point with no concern for the nail files or scissors stuffed in your bag – was transformed into a drawn-out endeavor.

The exhibit’s opening day will feature guests like Mayor Steve Pougnet, Palm Springs City Councilman Paul Lewin and Shannon Garcia-Hamilton, Federal Security Director for the TSA in Palm Springs, who will gather to participate in that conversation first-hand. For more information, visit BannedBooty.com.

Delayed Passenger Treated To VIP Service On Private Flight

by Grant Martin on

When Brad Hartley checked his messages on Monday morning he wasn’t expecting a private flight to New York City. The airline called to tell Mr. Hartley that his flight, originally scheduled to depart from Nashville at 7 that morning, had been delayed and that he could expect to leave around 10:30. But when he got to the airport, still an hour before departure, he noticed that something was awry.

“I finally went to the gate at 10:30 and nobody was there,” he told Gadling last night. After waiting a few minutes he checked with the gate agent who told him that all of the other passengers on his flight had departed on different scheduled aircraft. He was the only passenger remaining, and after being personally escorted to the aircraft by the gate agent, he found a regional jet (pictured at right) all to himself.

Realizing the situation, the crew decided to give Mr. Hartley the VIP treatment, taking requests to play music over intercom before departure and referring to him as “Mr. President” occasionally during the trip.

Though he arrived several hours after his scheduled time, he didn’t mind the delay. “Those guys were completely awesome today,” he beamed on the phone. And though he admits he was excited when he posted an update to his friends and family on Facebook, he asserts that the crew were both professional and by-the-book.

An excited recount of his journey went viral on Reddit last night, where numerous users expressed amazement and elation at Mr. Hartley’s good luck. Joked one user: “I’m sure the First Officer filled out the most exact Weight and Balance form of his career. Passenger: 1”

Behind The Scenes At Miami International Airport, Tonight

by Chris Owen on

Travelers passing through Miami International Airport (MIA) most commonly are concerned about luggage, customs, security and making connections. Given the time, they might linger at an airport store in the mall-like shopping areas, have something to eat, work or just relax before a flight. But behind the scenes, an army of MIA workers handles situations travelers may never hear about from drug smuggling to terrorist threats, medical emergencies and more.

Tonight, the Travel Channel is taking us back stage to see how it all unfolds every day as 100,000 travelers make their way through one of the busiest airports in the world.

“This is one of many ways in which Travel Channel is trying to give viewers a different look at all aspects of travel,” network general manager Andy Singer said in a Washington Post article. “And we think the Miami International Airport is a fascinating way to do that.”

“Airport 24/7: Miami” brings us behind closed doors to watch workers as they handle terrorist threats, deal with drug smugglers, act quickly in medical emergencies, get ready for an Air Force One landing and more.

Going behind doors marked “Staff Only” and “Secure Area” into places travelers rarely see, “Airport 24/7: Miami” promises to show what happens as thousands of Miami International Airport workers go about the business of running a safe and secure airport facility, all while getting passengers to their flights on time.


“Airport 24/7:Miami” premieres tonight with back-to-back episodes at 9 p.m. EST.



[Flickr photo by Let Ideas Compete]

Airport, Airline Weather System Updates To Save Time, Fuel, Eventually

by Chris Owen on

When unavoidable bad weather causes turbulence in the air, passengers can expect a rocky ride. In the past, while pilots have aimed to avoid turbulence, they have been limited in the number of available tools. Now, a new turbulence avoidance system promises to change that.

A smoother ride
Called the Juneau Airport Wind System (JAWS), it was developed by the National Center for Atmospheric Research (NCAR) and provides information pilots can use to route aircraft away from patches of potentially dangerous turbulence.

“By alerting pilots to areas of moderate and severe turbulence, this system enables them to fly more frequently and safely in and out of the Juneau airport in poor weather,” says Alan Yates, an NCAR program manager who helped oversee the system’s development in an R&D Magazine article. “It allows pilots to plan better routes, helping to reduce the bumpy rides that passengers have come to associate with airports in these mountainous settings.”

The system uses a network of wind measuring instruments and computational formulas to interpret rapidly changing atmospheric conditions. The Federal Aviation Administration accepted JAWS for operational use this year.

Just how bad can turbulence in the air be? Check this video:


Sliding in for a landing
In the works and delayed for several years, another system relies on satellites and GPS rather than the radar system developed in the 1950s to direct planes and jets from takeoff to landing.

Called the NextGen system, it will be initially used in Orlando, Washington, D.C., Atlanta, northern and southern California, Houston, Charlotte and northern Texas. The new system should allow planes to fly with less spacing between them on more direct routes, and allowing them to glide to a landing rather than following a step down pattern that is not fuel efficient.

The NextGen system has been compared to walking down a flight of stairs vs. sliding down the banister.

“In addition to improving safety and increasing capacity, this plan will allow for more direct routing for airplanes, less holding at the destination and better planning for constant descent arrivals mentioned above, resulting in less carbon emissions, fuel consumption, and noise.” said Gadling’s Kent Wien in Plane Answers: Airlines see green in appearing green back in 2009, just to show how long this one has been in the works.

This video tells the whole story:



Flickr photo by Ack Ook