Eight weeks remain in 2013-including the busy holiday travel season-but apparently Airfarewatchdog has seen enough. Last week it announced its picks for the best, and worst, U.S. airlines of the year. The top three were Frontier, Virgin America and JetBlue with United ranking last.
For criteria, Airfarewatchdog looked at canceled flights, on-time arrivals, mishandled bags, denied boardings and customer satisfaction. Interestingly, top overall airline Frontier didn’t rank at the top of any individual category.The entire overall results:
Commercial aviation technology has come a long way since its first flight in 1914, a 23-minute flight between St. Petersburg and Tampa, Florida. Along the way, a great amount of the technology in today’s aircraft, enabling travelers to fly around the world, was developed right here in the United States. That tradition continues with some recent advances, in use right now or on their way, that address current needs and future concerns.
In Alaska, landing a commercial aircraft has its unique challenges. Mountains surround the airport in Juneau; Sitka’s small runway or Kodiak’s strip that ends at the side of a mountain have first officers watching the captains-only landings.
“The weather around here can be unpredictable,” said Clarissa Conley, the F.A.A. manager for Juneau International Airport in a New York Times report. “You name it, we’ve got it. And the terrain can make flying here pretty challenging, particularly when visibility is low.”
Addressing that specific issue of today, Alaska Airlines developed satellite guidance, a navigation technique that made landing at Alaska’s airports far safer and is a big part of the Federal Aviation Administration’s plan to modernize the nation’s air traffic system.Meanwhile, looking to the future, NASA is about to wrap up a three-week flight test of biofuels that began on February 28. Called the Alternative Fuel Effects on Contrails and Cruise Emissions (ACCESS) research, NASA is flying a DC-8 “flying laboratory” out of its Dryden facility, doing tests on biofuel that promise to collect data on emissions, engine performance and contrails. NASA does that by flying one of their Falcon jets as close as 300 feet behind the DC-8, mostly over restricted airspace.
But an AVWeb post notes NASA saying that “if weather conditions permit, the Falcon jet will trail commercial aircraft flying in the Southern California region, in coordination with air traffic controllers.” NASA does say that if following a commercial airliner, the distance will be ten miles between aircraft.
The NASA study and similar investigations by the European community hope to reduce dependence on fossil fuels and, in turn, reduce emissions by the commercial airline industry.
According to a recent Airfarewatchdog study, a preponderance of surveyed travelers think that of domestic air carriers, American Airlines has the “rudest employees.” United was a close runner-up, followed by Delta.
Ranking last (which in this case, means winner) is a four-way tie, between Alaska, JetBlue, Frontier and Virgin America. Hmm. Seems budget airlines know how to bring it.
Here’s the full list polled in alphabetical order:
AirTran 4%
Alaska 2%
Allegiant 3%
American 25%
Delta 18%
Frontier 2%
JetBlue 2%
Spirit 10%
Southwest 6%
United 21%
US Airways 12%
Virgin America 2%
Our friends at Airfarewatchdog run these unofficial consumer surveys every now and then and this is a great snapshot of the general consumer psyche. Bear in mind though, this data is unsubstantiated and unverified, so take it with a grain of salt. In our experience, most of the airline employees regardless of the airline are pretty darn chipper.
A longtime concert promoter and Oregon native has sparked heated backlash against Alaska Airlines through social media. After a disturbing airport experience, Cameron Clark logged onto Facebook and described the airline as “the worst of humanity.”
According to USA Today, Clark witnessed a disabled man miss his flight because the numerous airport personnel wouldn’t offer him extra assistance. The man had late-stage Parkinson’s disease, and even after Clark brought the situation to the airline staff’s attention, they refused to help. Because he wasn’t able to make his flight, the disabled man missed a limited window of time he had to meet his daughter in Bellingham, Washington.
Clark wrote: “what happened to our collective sense of decency, of compassion, of our disposition to help those in need of extra help. alaska airlines. you broke a man’s heart today. you maintained your policy, and ignored an opportunity to do the right thing. you broke my heart too.”
Although Clark didn’t intend for it to happen, the post went viral. Now, angry people are putting pressure on the airline to change their ways and hold themselves accountable.
Alaska Airlines has a different view of what happened. According to spokesman Paul McElroy, the man never mentioned he was disabled and, when staff smelled alcohol on him, assumed he was intoxicated. Although the man has not issued a formal complaint, the airline did refund his ticket and put him on a different flight.
The most recent U.S. Department of Transportation data is out, and it’s time for the airlines to brace themselves. The good, the bad and the ugly can be discerned from the data, and numbers are notoriously poor at showing excuses (I mean, “underlying reasons”).
So, let’s start with what looks good. Hawaiian Airlines is most likely to get you to your destination on time, leading U.S. carriers with a 94.1 percent arrival rate. It’s followed by Alaska Airlines at 89.5 percent and AirTran Airways at 82 percent.
At the bottom of the barrel, for on-time arrivals, are ExpressJet Airlines (68 percent), JetBlue (68.4 percent) and Atlantic Southeast Airlines (68.5 percent). Think about it, a third of the time, these airlines won’t arrive on time.
Overall, the airline industry posted an average on-time arrival rate of 75.5 percent. This means that a quarter of the time, they miss the mark. It’s almost as easy as being a weather man!The dubious distinction of having the longest tarmac delay was United Airlines flight 19 from JFK to San Francisco. On April 24, 2011, it sat on the tarmac for a whopping 202 minutes. It was tied by Delta flight 1076 from Atlanta to Salt Lake City only three days later. On the same day that flight 1076’s passengers grew restless, Delta flight 1714 (Atlanta to Ontario, CA), sat on the tarmac for 200 minutes. Twins!
Delta owned three of the four longest tarmac delays of the month – and only four flights had delays of longer than three hours. The remaining flight was Delta flight 823 from Atlanta to Ft Lauderdale, also on April 27. It sat on the tarmac for 185 minutes.
According to Google Maps, it takes 10 hours to drive from Atlanta to Fort Lauderdale. Just sayin’.
If you flew American Eagle, your flight was most likely to get canceled: it posted a cancelation rate of 5.1 percent. Following were ExpressJet (3.8 percent) and Atlantic Southeast (3.7 percent). You were better off flying Hawaiian Airlines, which posted a tiny cancelation rate of 0.1 percent. Frontier (0.2 percent) and Continental (0.5 percent) also posted solid stats on this metric.