Update from the field: Mobile boarding passes still don’t work

by Grant Martin on

Gadling Labs is on the road this steamy August weekend, bouncing from O’Hare to Houston to Seattle and to Anchorage. It’s a good day for flying – there are unusually few thunderstorms barreling through the Midwest, our hangovers are light and the red vinaigrette in first class is a bit punchier than normal. Perhaps its the humidity on this Canadian Regional Jet of yore.

Following up on our post last week on the questionable efficacy of mobile boarding passes, we decided to take a pair of American Airlines and Continental Airlines passes out for a spin today.

Passing the TSA officer outside of the K/H wing in O’Hare, we fired up our handy iPhone 3GS and downloaded the boarding pass on the fly. Asked about the failure rate of mobile passes at this station, the friendly officer replied “About one in a thousand here.” That’s a pretty good hit rate, and it’s too bad that we’ve been one of those out of a thousand in the past.

Slipping through security (digression: when timed, we found that the new backscatter scanners process passengers at almost half the rate as the traditional magnetometers) and ambling over to the H5, it was far too early for boarding, so a little bit of browsing on our not-so-reliable Clear hotspot helped us pass a half hour.

And when boarding began? We were the second in line. Problem was, the iPhone tried to reload the Safari webpage when we opened up the browser, and now that our session was stale the boarding pass had disappeared. We were left with the image above, no boarding pass and a line of stuffy passengers starting to grow impatient.

Lesson learned! Always carry a paper boarding pass. And when downloading the mobile pass? Make sure to cache a local copy on your phone for later use – many sites offer the option to “save a copy” when the pass initially opens and this could save a lot of time and effort while in transit.

Next up? Trials with the Continental Airlines boarding passes!

Top five reasons you’ll pay more for flights

by Tom Johansmeyer on

It looks like flight deals are a thing of the past. The airline sector is starting to recover, as evidenced by an aggregate $1.3 billion in earnings for the six largest U.S. carriers last quarter, and more profits are said to be on the horizon. Of course, we’re still in the early stages, and those earnings do pale in comparison to the $22.7 billion in losses sustained in 2008 and 2009. So, the airlines are making up for lost time and taking advantage of a swing in the economy … that means you’re going to pay for it.

Good news for the airlines, of course, translates to a thinner wallet for you, but it indicates that you’re at least willing to handle the higher cost, since airlines tend to be price-takers rather than price setters.

Why are you going to pay more for flights? Here are the top five reasons:

1. Extra fees no longer “extra”: they’re part of the package now. Airlines raked in $13.5 billion from fees in 2009, a 43 percent spike year over year. They aren’t going away. As the industry recovers, this will help keep fares higher.

According to the Associated Press:

United and American led the way on “ancillary revenue,” including fees, at about $1.8 billion apiece last year, according to IdeaWorks. United Airlines President John Tague calls fees “an unequivocal success,” and suggests his airline could still double the amount it’s bringing in with baggage fees.

2. The market supports higher prices: airlines charge what they can get, as it is a consumer-driven market. So far, consumers are responding favorably to price increases, with fares up an average of 18 percent this summer.

3. Airlines to hold the line this fall: demand is expected to decline through the end of summer, and the airline will try to keep from offering deep discounts. In fact, many are offering deals to get passengers interested but are able to convert into higher-priced seats.

4. Shared armrests the norm: the planes are full. Delta filled close to 90 percent of its seats last month, with Continental at 87 percent and American at 86 percent. This means there are more fares covering the cost of the flight, which delivers favorable financial results.

5. Temptation to add flights resisted: rather than bring more planes out to handle this increase in demand, the airlines seem to be fighting the urge, because bookings are sluggish and the economic recovery is tenuous.

[photo by Ma1974 via Flickr]

Top ten best airlines revealed in 2010 World Airline Awards

by Scott Carmichael on

Spoiler alert: U.S. based airlines apparently all suck. At least, if you believe the results of the Skytrax 2010 World Airline Awards. The top ten airlines in the world are mostly from Asia. The only upside for U.S. based airlines is that no European airlines made it to the list either.

American airlines are only represented in the “best North American Airlines” results – and even there, Air Canada takes the top spot.

The results are hardly surprising – I’ve flown many of these international airlines, and their product is indeed miles ahead of anything on offer in the U.S. or Europe. Still, it is a bit of a disgrace that none of the U.S. based airlines managed to make any of the winning categories. The top ten airlines of the world are:

  1. Asiana Airlines
  2. Singapore Airlines
  3. Qatar Airways
  4. Cathay Pacific
  5. Air New Zealand
  6. Etihad Airways
  7. Qantas Airways
  8. Emirates
  9. Thai Airways
  10. Malaysia Airlines

Still, it isn’t all doom and gloom – in recent weeks, the AOL “spy in the sky” flew all major U.S. carriers and found that there are still some friendly and helpful airlines out there. Check out their report cards for the ten airlines they reviewed.

New United Airlines livery still keeps a bit of Continental in the mix

by Scott Carmichael on

What you see here is the proposed final product of the United Airlines – Continental merger. As you can see, the new airline will fly with the United name, but keeps the globe logo from Continental.

I’m not sure what to make of it – but since these two airlines have been such important players in the aviation world, it’ll take a while to get used to the combination.

Over at Unitecontinentalmerger.com, you’ll find a lot of information about the merger, and how it’ll impact travelers.

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Continental and United Airlines approve merger

by Grant Martin on

Two of the nation’s largest airlines, United and Continental have taken one step closer to joining forces to becoming the world’s largest carrier. Early last week, news in underground was that the two airlines were in high level talks to discuss merging operations. Things became more official with the announcement late last week that their respective boards had approved the undertaking.

The new airline, which would be called United Airlines, would have Continental’s CEO Jeff Smisek as the man in charge and would be based in Chicago. Continental’s livery would absorb United’s.

Despite the positive steps last week, several major milestones still need to be addressed before the merger gathers steam. Primarily, the airlines need to obtain regulatory approval from the government before joining forces, and in this political climate, that permission may be difficult to find.

Issues with unions, operations and finances will also take time and patience to address; as a result, even if an official announcement comes on Monday there are months left of negotiation and heartache. Get ready for a long ride.