Airline fines and delays: The world didn’t end

by Tom Johansmeyer on

How many planes were stuck on the tarmac for more than three hours in May? You can count ’em on one hand: five. This is the second lowest result since the feds began monitoring this metric back in October 2008. A year earlier, 34 planes sat on the ground loaded with passengers for more than three hours, according to data from the Department of Transportation’s Bureau of Transportation Statistics.

May 2010 was the first full month in which the airlines faced stiff fines for keeping passengers out on the tarmac too long. Staying out there for more than three hours exposes carriers to fines of up to $27,500 per passenger.

Four of the five delays in May went to United Airlines on the same day and to the same destination: May 26, 2010 to Denver. They were diverted to Colorado Springs for weather-related reasons. The other delay belonged to Delta. There have been no fines yet, because the matters are still being investigated.The Air Transportation Association, which represents many of the top airlines in the country, says the positive results for May are the result of airline efforts to improve and good weather – not the threat of fines. The association says that declines in waits of more than three hours have been “in decline for over a year,” according to a USA Today report.

While the association claims these factors had a greater impact than the threat of fines, the steep year-over-year drop, the fact that there were only four in April and the plunge to current levels from 25 in March all suggest that the hefty costs associated with stranding passengers have all played a role.

Airline concerns that the new rule would lead to high rates of cancellation seem unfounded, as only 1.2 percent of flights were canceled in May 2010, a slight up-tick from 0.9 percent in May 2009.

Says Kate Hanni, director of FlyersRights.org, which advocated for the stricter rule: “I hate to say I told you so, but I told you so.”

Alitalia joins Air France, Delta and KLM to form trans-Atlantic joint venture

by Scott Carmichael on

Several of the largest airlines in the world have teamed up to combine routes, creating the world’s largest trans-Atlantic flight network. Alitalia signed an agreement to join Air France, Delta and KLM and share revenue and costs. The new combination will operate 26% of all trans-Atlantic flights, with almost 55,000 seats on 250 flights. The total revenue from this trans-Atlantic capacity is estimated to be more than $10 billion.

Unlike some airline collaborations, this new alliance actually appears to help air passengers by allowing airlines to create new routes they normally may not have considered. The network also allows for seamless ticketing and baggage handling between the U.S. and European gateway airport. Examples of new routes include Delta non-stop flights from Atlanta to London Heathrow and Portland to Amsterdam.

The hub cities for the network are Amsterdam, Atlanta, Detroit, Minneapolis, New York JFK and Paris CDG. Part of the joint venture will include codeshare flights (when allowed). The trans-Atlantic alliance is separate from the already existing Skyteam alliance.

[Image credit: AFP/Getty Images]

White Collar Travel: Stupid things business travelers have done

by Tom Johansmeyer on

Sometimes you lose your mind when you’re on the road. You either develop a highly inappropriate sense of entitlement (this is my seat on my plane) or decide that nothing matters, giving you a blank check to behave like an asshole. The combination of professional pressures – in my day, it was the collapse of the dotcom bubble … a bump in the road compared to the 2008 financial crisis – personal travails and frustration of being perpetually in transit sometimes make you snap.

Nobody is impervious to the factors that drive business travelers to idiocy, and those who think they are tend to be the worst afflicted. I remember running into my boss at LaGuardia‘s Marine Air Terminal – I was on a Boston-to-New York run for a few months and flew the Delta Shuttle several times a week . We were delayed, not an unusual occurrence at the time. He spotted me in the lone dining facility in the terminal, walked over and sat down, took a call on his cell and proceeded to help himself to my fries without even giving it a second thought.

But, that’s mild.I encountered plenty of business traveler stupidity when I flew with the white collar set … some of it I saw in the mirror. When you find yourself behaving in this manner, it’s usually time to get a new gig. Some of what I saw remains unshakably glue to my memory.

I’ll never forget one run down south.

One of the joys of extended-stay hotels was the so-called “General Manager’s Reception.” At least, I was told it was. Since I was on a project that closely resembled hell, I could never get back to the hotel (which was across the parking lot) in time to down some free beer.

How did I learn of this phenomenon? I ran into my boss’s boss in the hallway, just outside our client’s offices. He was in town for a meeting and was not a part of our weekly grind. In his hand, he held a plastic cup with piss-colored liquid, the cheap beer that even a hotel can see isn’t worth marking up.

Me: “Uh, maybe you’ll want to throw that out before going inside?”

Him, chuckling: “Yeah, probably not a bad idea.”

In another part of the country, I saw first-hand what poor mixological decision-making can do. If you’re unsure of whether to have alcohol, always err on the side of caution. Always. Your client will understand … especially if medicine is involved. I will never forget being on one project where my boss mused aloud about her boss’s insecurities and the reasons for them. Apparently, mixing her cold medicine with red wine had two side effects: (1) saying really stupid stuff about her boss and (2) doing it loudly.

Moral of the story: If you’re on meds, exhausted or inches from not giving a damn about your career, drink club soda. It looks like alcohol and is often mixed with alcohol … but it won’t lead to the same results.

So, I’ve kicked in two, and I’m sure I’m not the only one who’ seen idiocy on the road. Any other white collar travelers want to chime in? I’d love to hear what you’ve seen (or done!).

Click here for more White Collar Travel

Flight attendant: Packing heat was a mistake

by Tom Johansmeyer on

Let’s be clear: Amber Robillard said she didn’t mean to put a loaded handgun into her carry-on bag. The flight attendant – keeper of order, safety and beverage cart service … not to mention explainer of the rules – says she accidentally packed heat, without a license, when she went to Indianapolis International Airport.

It’s all a big mistake.

On June 4, Robillard was charged with carrying a handgun without a license, in addition to “entering a controlled area in an airport with a weapon,” according to the Associated Press. The AP further explains:

Court records say the 39-year-old told police she mistakenly picked up a bag containing her gun during a trip to Indianapolis. Inspectors found the gun in her bag when she arrived at the city’s airport to work on a Delta Air Lines flight to Atlanta.

Yeah, she took her gun to work – with an airline. Genius. Next time this flight attendant tells you to turn off your Kindle or BlackBerry, how much credibility will she have?

Delta tops list of “most complained about” U.S. airlines

by Scott Carmichael on

Travel + Leisure just released a survey that compiled airline complaint information from the Department of Transportation. In it, the number of complaints per 100,000 passengers were collected. The results are not much of a surprise – the legacy airlines take up the top spots, followed by low cost airlines and regional feeders.

Here are the top 5 airlines from the list:

  1. Delta Airlines – 1.96 per 100,000 passengers
  2. United Airlines – 1.34 per 100,000 passengers
  3. US Airways – 1.31 per 100,000 passengers
  4. Northwest Airlines – 1.21 per 100,000 passengers
  5. American Airlines – 1.07 per 100,000 passengers

The list is based on data from the previous year, so Delta and Northwest are still listed separately. As usual, the low cost carriers score very well – JetBlue made tenth place and Southwest Airlines doesn’t show up till the 19th spot – with a mere .21 complaints per 100,000 passengers. Click here for the complete list, along with responses from the airlines and some background information on how they may have reached their spot.

(Photo credit: AP)