Magic Kingdom Worker Gives Candid Interview About Crazy Guests And Working For Disney

by Jessica Festa on

During an IAmA (I am a…) discussion on Reddit, a turnstile and parade audience control worker for the Magic Kingdom at Disney World allowed people to ask uncensored questions about crazy guests and what it’s like to work at Disney. Read below to learn what happens when adults act like children, who the worst guests are and which cast members are the most difficult to work with.

Note: These questions were culled from the Reddit community, and the dialogue was taken verbatim. To view the original thread, click here.

What’s the weirdest thing you’ve ever seen?

That’s really tough, if only because of the sheer volume of incredibly weird people I see. Just the other day there was a pair of fully-grown adults dressed up as Peter Pan and slutty Tinker Bell (it was a child’s costume) who thought it was appropriate and that us not letting them in dressed like that was “ruining the magic for them.” (Adults in costume is against policy anyways, much less when it’s something crazy like that.)

Also, a few weeks ago during the daily flag retreat, right before the band started playing, and all of the background music was off so it was deathly quiet, a lady with Tourette’s walked right through town square shouting obscenities, at first we thought we were gonna have to break up a fight (wouldn’t be the first time), but it was just incredibly awkward.Has anyone ever been so large that they don’t fit through the turnstiles?

Yes. We have gates on either side of the turnstile pairs for strollers and wheelchairs though, so they go through those. Anyone that large is probably going to be wheelchair bound anyways, however.

How much fun is working for Disney?

I really, really enjoy it. There’s some crap, but there’s gonna be that at any job. More often than not, my interactions with guests leave a huge smile on my face. It’s just an experience you can’t get at any other job.

How happy are you required to be?

They like us to smile all the time. Which really isn’t as hard as it sounds.

Do you personally like Disney? Are you a fan, or can you not watch anything Disney because it’s “work”? How many famous people have you seen come through the front gates?

I’m a huge Disney fan. More so since I started working. Famous people don’t usually come through the front gates. I saw a lot when I worked at Toy Story though, especially during ESPN the weekend.

What’s your happiest memory from working at the happiest place on earth?

Oh god, just too many to count. After the parade a couple weeks ago a little girl riding on her moms shoulders walking next to me asked if it was possible to go into the castle. I told her yes and she yelled, “I love you!” and gave me a hug. Things like that happen weekly. It’s awesome.

Does it get annoying hearing the same happy-go-lucky music all day?

Yes and No. It kinda varies. You will catch me singing to it ALL the time.

As someone who I assume can ride/do anything at the park on their day off, what is the best/your favorite attraction? What is the most overrated?

I’m a little biased, but I LOVE Toy Story. It helps that I know how to activate all the secrets. Overrated? Peter Pan’s flight. Not worth the ridiculous wait at all.

Can you please elaborate, what secrets in that ride?

Each game has a “secret” you can activate through doing certain things, look up a guide.

What is the ultimate job(s) within a Disney park? The one(s) that people aspire to get assigned. Do these better jobs just come with experience/ seniority, or is it “political”?

It all depends on your personality. I can transfer to almost any of the entry-level areas, any attraction, any merch, food, etc. Serving, you have to work your way up to the nicer restaurants. A very large amount of cast want to be in entertainment, especially face. Unfortunately, most people don’t fit any character. Other than that, things like moving up in management is almost completely internal, based mainly on your record and experience.

Is it true that Disney provides company underwear for the costumed characters?

Not for years. I’ve read the article, I think that was in 2001 they stopped.

Have you ever had to kick someone out of the park before? How big of a sh*t storm did he throw?

I personally have never had to kick someone out, it doesn’t happen as much at MK as it does at the other parks because there’s no alcohol here. We get people whose tickets are invalid/resold who we can’t let in all the time though, and those people are generally very, very problematic.

Craigslist tickets: am I going to get in with them?

No. Not if you bring them to me, at least. Biometrics work!

Are there certain types of cast members that you or your co-workers think are total jerks?

Total jerks? Nah. If you’re the kind of person who wants to work at Disney, you’re probably a nice person. Some of the older people who work mornings can be crabby, but that’s about it.

Do the cast appreciate how fruitless the half-hearted bag “searches” are at the gate? Is it really just for “optics”? Just checking the main pocket of backpacks really doesn’t stop anyone from bringing a prohibited item into the park.

You’d actually be surprised how much stuff gets caught. They catch a ton of alcohol and knives.

What would be your top tip for guests … something you think is great about Disney World that fewest guests discover?

Master Fastpasses. Go during offseasons. ALWAYS GO TO THE 11 O’CLOCK PARADE. It’s the same as the 9 o’clock one and infinitely less crowded.

I knew someone who worked crowd control for Fantasmic at Disneyland and she would routinely be cursed at, screamed at, physically threatened, and often spit on and pushed. What’s the worst similar story of abuse by a guest that you’ve witnessed or experienced?

I’ve been relatively lucky when it comes to dealing with people. You’ll always get upset people, but I’ve never specifically had a terrible problem. I’ve seen it happen though.

Can you find all the hidden mickeys?

Oh god no. I know where a lot of them are, but certainly not all.

How does the park get cleared out at night?

It’s a pretty thorough process – areas close down back to front, getting full sweeps and then blocking people from going further back in until everything is completely closed. Also, you have to know that there’s custodial and engineering there all night – it’s not like everyone just leaves after a certain time.

is it true that the park releases cats out into the ground to catch any rats?

That happened at Disneyland after it first opened.

Do you ever have to turn people away who are dressed like princesses? …I know my gf was slightly disappointed when we went to Disneyland (her first time) and knew about the no adults in costumes or garb rule.

A couple times. Earlier this week we had an adult Peter Pan and Tinker Bell, with the Tinker Bell being INCREDIBLY inappropriate. She was 40-something, heavyset, and it was clearly a child’s costume. Needless to say, it didn’t fit well. We get a lot of Jack Sparrows as well.

Was it these people: http://www.upi.com/Odd_News/2012/06/05/Tinkerbell-teen-told-to-change-at-Disney/UPI-85141338922748/?

(no reply)

When are you the busiest? Also, when giant groups come in (schools, tour groups, etc.) are they usually a problem? I came with my school band in April-ish, and I am surprised no one was arrested.

Yesterday [July 4]! Brazilian tour groups are the worst thing on the planet. That is all.

What’s the most outrageous thing you’ve overheard a parent tell their child or better yet, a child tell their parent?

Well, you’ll get the parents you wanna just smack for ruining the magic “I wanna meet mickey!” “NO YOU DON’T HES JUST A GUY IN A SUIT!” kids face drops as his world crumbles around him
I’ve had parents tell their child that I hate them and that’s why I won’t let them stand in the middle of the sidewalk blocking foot traffic during a parade.
It’s hard to pinpoint outrageous from a child because, hey, we’re at Disney and most of the crazy nonsense you get from them just kinda fits. Also, in general, kids tend to be better behaved overall at Disney than other places they go. It’s just the atmosphere. You’ll get the average spoiled kid occasionally, but I’ve never seen one so crazy it blows my mind.

I am a cheapskate at heart, so I want to think that Disney is over priced, but every time I go to any Disney park, I am blown away by how professional and courteous almost every cast member is. This is in spite of hot or cold weather, nice or nasty guests, etc. I always leave thinking it was totally worth it. What kind of training do you get in customer service?

We spend an entire day doing a “Traditions” class that teaches us what’s expected. Working here, you really feel like part of a legacy, and you don’t wanna be the one who ruins it. So basically, it comes naturally.

Are the people who play the princess’/princes stuck up? I mean in my head when I see pictures of them I just can’t believe the are all nice and sweet like the portray.

Yes. A large number of them have a “better than thou” attitude. Some are very nice though.

Do the stuck up princesses stay around?

You’re only young and pretty for so long.

[image via ross_hawkes]

5 Free Things To Do In Orlando That Are Not Theme Parks

by Chris Owen on

Travelers planning a trip to Orlando usually have plenty of things to do – for a price. Central Florida attractions draw millions of visitors every year spending billions in travel dollars. Often saving up for years to make a magical Florida vacation reality, families visit the Walt Disney World Resort, Universal Studios, Sea World and others. But while there is no shortage of attractions charging a hefty admission fee, there are quite a few that are free, many of which are close by the expensive Orlando attractions.

Wekiwa Springs State Park is one of many parks in Florida with no admission fee. This one is less than an hour from most Central Florida attractions. Wekiwa Springs State Park lets visitors take a break from the busy, loud theme parks and enjoy a picnic or take a swim in the cool spring. Canoes and kayaks are available for rent and 13 miles of trails are great for hiking, bicycling and horseback riding.

Lake Eola Park is a popular downtown destination that has many people taking advantage of the beautiful surroundings, perfect to walk at lunch or the evenings. Admission is free but renting swan-shaped paddleboats or electric gondola boats will cost $30 per hour. Visitors feed the live swans, see a free concert or play in the Walt Disney Amphitheater or just enjoy a spectacular view of Orlando’s skyline.

Winter Park Farmers Market happens on Saturdays from 7 a.m. to 1 p.m. and features everything from fresh produce to local handcrafted gifts and artwork. Also in Winter Park, is the Albin Polasek Museum & Sculpture Gardens featuring world-class sculptures and paintings and the Cady Way Bike Trail, a 3.7-mile greenway joining Orlando and Winter Park. Bike, walk, roller blade, stroll or run seven days a week.Ocala National Forrest is a year-round recreational option. There are huge springs, twisting streams and lakes for fishing and water skiing. The cool crystal-clear waters of Juniper Springs, Alexander Springs, Salt Springs and Silver Glen Springs draw snorkelers. Canoeing, kayaking, hiking and boating are available every day and secluded cabins are available that will hold up to 12 people.

Snowhill Mountain Bike Trail is located in the Little Big Econ State Forest. Snowhill trail has single pine needle-layered trails, some sugar-sand parts and river crossings by suspension bridge, as well as some steep drops. Admission is free here too.


[Flickr photo by erin leigh mcconnell]

Coral Castle: Testament To A Broken Heart

by Sean McLachlan on


Almost a hundred years ago in southern Florida, a heartbroken man accomplished something incredible.

Edward Leedskalnin was an immigrant from Latvia. He moved to Florida in 1918 hoping to cure his tuberculosis. But it wasn’t only his lungs that were sick; his heart was sick too. When he was 26 back in Latvia, so the story goes, he had been engaged to Agnes Scuffs, ten years his junior. His “Sweet Sixteen” jilted him the day before the wedding and poor Ed never recovered. He immigrated first to Canada, then the United States, working various jobs before making it to Florida. He never got over his lost love and never married.

That heartbreak led to an obsession.

Over the course of 28 years, he excavated more than 1,000 tons of bedrock and constructed a weird fantasyland of towers, sculptures and furniture out of massive stone blocks. The result was Coral Castle. Hints of his lost love can been found all over, such as the heart-shaped table and the stone cradle that’s so well balanced it can rock. There are stranger objects too, like an elaborate sundial and a tube through which you can see the North Star.

%Gallery-159645%Leedskalnin usually worked at night and didn’t let people watch him. This created an air of mystery around it and led to claims that he used magical forces to build the castle. After all, people asked, how could a 5-foot-tall tubercular man move such massive stones? Actually Leedskalnin came from a family of stone masons and used this knowledge to make his amazing creations. A few photographs show him using devices such as a block and tackle to move the stones.

Coral Castle isn’t a castle and it isn’t made of coral. In fact it’s made of oolitic limestone, but that doesn’t sound nearly as romantic. Not that it matters, the whole place is romantic. While the object of Leedskalnin’s love never came to Coral Castle despite many invitations, countless other people have visited and been inspired. Billy Idol wrote his song “Sweet Sixteen” about the story and exploitation director Doris Wishman filmed her bizarre “Nude on the Moon” there. Hit the link to see the trailer for this 1961 nudie cutie, but be warned it’s not work safe.

Coral Castle is in Homestead, Florida, and is open every day of the week. Check out the gallery to see some of the amazing monuments Leedskalnin made to his lost love. Also check out our article on Mystery Hill, an equally strange place in New Hampshire.

Alligator Bites Hand Off Everglades Tour Guide

by Kraig Becker on

A group of tourists traveling with Captain Doug’s Everglades Tours got far more excitement than they bargained for earlier this week. The three women and two children set out for an afternoon excursion with airboat captain Wallace Weatherholt hoping to catch a glimpse of an alligator and ended up getting far closer to one of the creatures than they ever imagined.

Around 4 p.m. on Tuesday, Weatherholt stopped the boat in a location where he knew an alligator lurked. He first coaxed the animal out of the water by holding a fish just above the surface, which the 9-foot reptile eagerly snapped out of his hand, before plunging back into the swamp. Moments later the beast resurfaced and attempted to leap onto the boat, nearly tipping it over in the process. Unsuccessful in its attempt to board the small craft, the gator slid back into the water as quickly as it had appeared.

At this point the passengers were thoroughly terrified from the encounter, but Weatherholt decided to take the experience just a bit further. The guide began patting the surface of the water in an attempt to bring the alligator back into view once again. Unfortunately for him the creature was just below the surface and struck very quickly, biting the guide’s hand completely off.

One of the passengers aboard the boat used her cellphone to call 911 and emergency response teams were on the scene very quickly. Members of the Florida Fish and Wildlife Conservation Commission also responded and they were able to track down the gator. After killing the animal, they were able to retrieve Weatherholt’s hand from its stomach. Doctors later failed in their attempts to reattach the appendage.

To make matters worse for the airboat captain, he now faces possible fines and jail time. In Florida it is illegal to feed alligators and by doing so, Weatherholt could potentially be sentenced to 60 days in jail and a $500 fine.

[Photo credit: Tomás Castelazo via WikiMedia]

Top 3 Places In The US To Experience LEGO-Mania This Summer

by Melanie Renzulli on

LEGOs – show me a man, woman or child who doesn’t love these little plastic building bricks and I’ll show you three exhibitions that will impress them to pieces this summer.

LEGO® Architecture: Towering Ambition
National Building Museum, Washington, DC
Through September 3, 2012
The LEGO exhibit “Towering Ambition” has been wowing visitors to Washington, DC’s National Building Museum since 2010. On display is the LEGO artistry of Adam Reed Tucker, one of only 11 LEGO® certified professionals in the world, who re-created 15 of the world’s most famous buildings and monuments out of toy bricks. See scale models of the Empire State Building, Gateway Arch and Dubai’s Burj Khalifa, also known (for the time being) as the tallest building in the world. For the final months of this exhibition, three DC-area design companies have contributed equally intriguing LEGO builds of other iconic landmarks which collectively total more than 75,000 bricks.Sculptures Built with LEGO® Bricks
Reiman Gardens, Ames, Iowa
Through October 28, 2012
Beautiful Reiman Gardens, the largest public gardens in Iowa located at Iowa State University in Ames, invited Sean Kenney, another LEGO-certified artist, to create 27 nature-inspired sculptures arranged in 14 displays. A hummingbird sipping nectar from a flower, a bumblebee, a monarch butterfly, fox, a moth orchid, and a bison with a calf are just a few of the incredible LEGO builds throughout the grounds. The sculptures range from six inches tall to eight feet tall and approximately 500,000 bricks were used in the exhibition.


Nathan Sawaya: The Art of the Brick
Art and Culture Center of Hollywood, Florida
Through August 19, 2012
Sculptures ranging from lovers embraced in a kiss to Mount Rushmore make up this eclectic exhibition in Hollywood, Florida, featuring the works of master LEGO builder Nathan Sawaya. Many of Sawaya’s past works, such as his LEGO replica of the flag raising at Iwo Jima, have earned him permanent exhibition space at museums around the world. So this show of mostly new works will be worth checking out.


Of course, in addition to these three exhibits, LEGO enthusiasts can visit several official LEGO venues throughout the United States. There are now LEGOLAND theme parks in Florida and California as well as four LEGOLAND Discovery Centers in the U.S. (and four more worldwide).

[Photos: National Building Museum; Flickr user McLeod; Art and Culture Center of Hollywood]