Hotel Madness: Second round of pet peeves

After an exciting first round, Hotel Madness moves ahead with some intriguing second round contests. We’re thrilled with the feedback and voter response to our tournament of hotel pet peeves and can’t thank you enough for participating. Apparently, you all really hate some of the things that hotels throw at us! Hopefully, you’ve been comforted by the fact that you’re not alone. If you need a refresher or just want to see how we got here, take a look at the first round.

All of the second round match-ups are listed below. Vote for the hotel problems that bother you the most and the winners will advance to the Final Four! We’re well on our way to crowning the most annoying hotel nuisance. Choose wisely (and be sure to vote in all four polls).


#1 No free Wi-Fi vs. #9 Early checkout times

No free Wi-Fi, our overwhelming #1 seed, enters the second round thanks to a dominating victory last week. People really hate paying for internet access. Meanwhile, #9 Early checkout times squeaked out a minor upset in the closest race of the first round. Is it worse to pay to connect or get kicked out while you’re still in your pajamas?
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#12 One-ply toilet paper vs. #4 Resort fees

The first round’s biggest upset was #12 One-ply toilet paper wiping the floor with #5 No airport shuttle. Thin toilet paper really rubs people the wrong way. It ran out to such an early lead that it left skid marks. Meanwhile, #4 Resort fees enters the second round with little momentum. Unlike the other peeves that involve money, few commentators seemed overly perturbed by resort fees. So, which is more abrasive: thin toilet paper or an ambiguous extra room charge?
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#6 No free breakfast vs. #3 Expensive parking

This match-up pits our stomachs against our wallets. #6 No free breakfast juiced the competition in the first round while #3 Expensive parking put its opponent in its place. Something’s got to give. Which do you resent more?
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#7 Bad water pressure vs. #2 Bad front desk service

Our final second round batter features two nuisances that put us all it crummy moods on the road. Clearly no one enjoys being treated poorly, which explains #2 seeded Bad front desk service easily advances to this round. Meanwhile, #7 Bad water pressure left people soapy and surly. Would you rather be treated poorly or left with shampoo in your hair?
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Second round voting ends at 11:59EDT on Friday, March 25.

Catch up on all of the Hotel Madness first round action:
#1 No free Wi-Fi vs. #16 Annoying hotel TV channel
#2 Bad front desk service vs. #15 Everything about TV remotes
#4 Resort fees vs. #13 Early housekeeping visits
#5 No airport shuttle vs. #12 One-ply toilet paper
#6 No free breakfast vs. #11 Expensive minibars
#7 Bad water pressure vs. #10 Small towels
#8 Room not ready on time vs. #9 Early checkout times

Follow along with the Hotel Madness tournament here.

Skip the hotels on your next business trip and stay at a local inn

Once upon a time, I was addicted to travel reward programs. I see it now and laugh, but until seven years ago, I was hooked. I couldn’t let go of my HHonors card, and I lamented that, at the end of 2001, I was one night away from Diamond on Hilton and two away from Platinum on Starwood. Looking back, I see how ludicrous the whole thing is. And it has taken until this week to see how much more attractive the alternative is.

A decade ago, I had a great alternative to traditional hotel stays dropped in my lap, but I was too consumed by points-lust to realize it. I was on a project in central New Jersey and was in Bernardsville for a team dinner. On the street, we ran into a person from another project team on the sidewalk as she was walking into a small inn. She explained to us that she was happy to give up the points – the experience she had at that property was worth it.

We all laughed about her unicorns-and-rainbows perspective as we finished our walk to the restaurant, and for a few years, I found the notion so absurd that it became burned in my memory. That’s why it came back to me Tuesday, as I checked into the Cowpers Inn in Palo Alto.The small bed and breakfast, a few blocks from the conference I was attending, isn’t luxurious, but it’s comfortable and charming. I had plenty of space, a sufficient bed and free internet access. The room didn’t have a desk, which was the only flaw I could find for a frequent business traveler. That didn’t matter much anyway, as I spent little time in the room while in town. Looking back on the stay, I see the cost savings for your company, the charming accommodations and the pleasant management as having enhanced my stay, and I’ll book next year when I attend the same conference.

The greater lesson, however, is that business travelers have options. Rather than become a slave to the loyalty programs, you can assert your independence while enjoying your business trip more. Get out of the chains and into a small B&B the next time you go out on the road, or if you’re in a city, stay at a small independent hotel. They’ll get to know you, and the treatment you receive will be far superior to anything a large hotel can provide.

And if you hit the same destination regularly, that small inn will start to feel like a true home away from home.

Hotel Madness: Vote for your biggest hotel pet peeves


We launched our Hotel Madness tournament on Monday and the entire first round is now live. If you don’t know what Hotel Madness is or you just need a refresher, check out our introductory post. First round voting is open until 11:59pm EDT this Sunday, March 20. Be sure to vote in each and every match-up listed below. Simply choose the hotel pet peeves that bother you the most. The winners will advance to the second round, which you’ll be able to vote on next week.

Make your voices heard. Vote, leave comments and let us know what you hate most about hotels.


First round voting ends at 11:59EDT on Sunday, March 20.

Follow along with the Hotel Madness tournament here.

Harar home stay: living in a traditional African home


If you’re staying for any length of time in a place, the best way to experience the local culture is through a home stay. Luckily Harar has a number of traditional homes offering spare rooms.

A local guide showed me a few and I chose one hidden away in a small alley not far from the Catholic mission. This is the neighborhood that got Harar a UNESCO religious tolerance award because there’s an Ethiopian Orthodox Church, a Catholic mission, and several mosques all within sight of each other. Walking home I use three minarets and a giant cross as landmarks.

Harari homes look inward. All you see is a gate that leads to a compound of two or more houses, hidden behind their own gates. Enter the second gate and you’re still not inside, you’re in a courtyard with the bathroom to one side and to the other a large, ornately carved wooden door leading to the main building. Harari homes have a unique architecture. With thick stone walls and small windows, they stay cool even in the scorching heat of the day. Leaving your shoes at the front door, you enter the nedeba, or living room. The walls are covered in colorful plates and baskets and often cabinets with multicolored glassware. Hararis love to decorate their rooms with the products of their centuries-old crafts. People sit on a series of platforms, reclining against pillows. The platforms are painted red in memory of those who died at the battle of Tchellenqo in 1887, when the Ethiopian Emperor Menelik II defeated Harar’s Emir Abdullahi and the city lost its independence.

Where you sit depends on who you are. The amir nedeba is where the head of the family sits. It’s on the highest platform, usually in one corner where he can see the entrance to the compound. In olden days there was a spot for keeping some spears right next to the amir nedeba, just in case the person entering the compound wasn’t welcome. After a month in Harar I’ve only seen one guy who regularly carries a spear, though.

%Gallery-119012%I’m a regular at a few Harari homes and nobody throws spears at me. Since I’m an honored guest from far away, I sit at the gidir nedeba, the place of honor. I’ve seen members of the family sitting in that spot immediately move when I come in. No amount of protest will get them to sit back down. The next level down is the tit nedeba (“small place”) for lower-ranking people. This isn’t strictly followed, however. One birtcha (qat-chewing session) I attend has so many people that even some of the most prominent individuals sit on the lower level because there isn’t enough room on the upper. Another, separate platform is called the gebti eher nedeba (“the place behind the door”) and is for the young or people of a lower social class.

Harari homes are full of symbolism. My friend Amir says, “Every color, every shape means something. Most Hararis cannot know it all.”

Even little details are worked out in advance, he says. There’s a special room with a narrow entrance for women to stay during childbirth. It’s wider at the top so that big platters of food can be passed through.

The width of the bedroom door corresponds to the width of a coffin. “That’s to remind you of your fate and to live a good life,” he says.

My house, owned by Faisel and Anisa Abdullah, has a separate upstairs all for me. I get a bedroom, a living room, and a lounge with no furniture but a bunch of pillows ranged around the walls. This is for entertaining. Friends will sit here drinking coffee or chewing qat and talking the hours away. My rooms cost me 3500 birr ($212) a month. Water is included and this is important to confirm when renting a place because water is expensive in Harar, especially in the dry season we’re in now. I wasn’t expecting to have only a squat toilet and bucket showers but it turns out the bathroom has a European-style toilet and a proper shower, luxuries I don’t need but certainly appreciate.

Imme, a German painter staying in a different neighborhood, has three rooms even larger than mine for 3000 birr ($182) a month, but got the more traditional African bathroom. Both of us have far more space than we need, and for a price lower than the city’s hotels!

A home stay allows you to settle in a neighborhood for a while. The closed-off nature of Harari architecture means I haven’t met most of my neighbors, but I’m getting to know the people I pass in the nearby alleys every day. I’m also getting into the rhythm of the place. Just before dawn the muezzin of the Jamia mosque wakes me up with the morning call to prayer. The first couple of mornings I had a hard time falling back asleep, but now the flowery sounds of Arabic barely register in my dreams. I’d make a bad Muslim. The muezzin’s call to prayer is followed by low chanting coming from the Ethiopian Orthodox Church, announcing their morning service.

I’m usually up shortly after dawn in any case. Outside my window I can hear the kids from the local school horsing around before the bell rings. If I peek out my window I can just see the front door of the school over the rooftops. The kids in their yellow shirts and sky-blue pants or skirts wait in the shade or run around after each other laughing.

Soon I’m out wandering around Harar. I usually don’t come back until night, when I sit for an hour or two writing in my living room before turning in. The open window lets in all the sounds of the Harari night. Hyenas laugh and howl at the edge of town like the mad lost souls of Purgatory, sometimes getting closer, sometimes drawing away or shifting position. The town dogs bark defiantly but do no good. I often see hyenas pacing through the alleys in the center of town looking for scraps to eat. They keep quiet then, preferring to make noise outside the city walls. The battle ebbs and flows all night, at times lapsing into an eerie silence. Then the hyenas will call to each other again and the dogs will bark self-importantly, completely ignored by the hyenas.

It’s like falling asleep to music.

Don’t miss the rest of my Ethiopia travel series: Harar, Ethiopia: Two months in Africa’s City of Saints.

Coming up next: A visit to a traditional healer!

Hotel Madness: Room not ready on time vs. Early checkout times

Our final Hotel Madness first round match-up is about coming and going. It’s a battle of two evenly-matched peeves as #8 seed Room not ready on time takes on #9 seed Early checkout times. Hotels make a point of telling you that check-in is at 3pm, yet we often find ourselves killing time in the later afternoon after a day of travel waiting for housekeeping to have our room ready for us. Why can’t we just shower, lay down and relax? Meanwhile, for all the money that we paid for the room, you’d think that we could checkout later than 10am. We gave you money, why are you shooing us away like an unwanted houseguest?

Read more about this two sides of the same coin below. Then vote for the one that you just can’t stand. The winner moves on to the second round.

(8) Room Not Ready On Time
You’ve been on a combination of planes, trains, buses and camels for the last 32 hours. You’re tired, long overdue for a shower and haven’t eaten since you departed because you don’t pay for airline food on principle. It’s 4pm local time and you just want to check into your hotel room, clean off and get this trip started in earnest. Your room, however, is still filthy from the last weary traveler who made themselves at home there. Check-in time is 3pm but no one seems to care. The hotel will be happy to hold your bags for you, though. Isn’t that sweet?

(9) Early Checkout Times
Thanks for staying with us, now get the hell out. It’s 10am and even though we told the next guest that check-in time is 3pm and we will most likely not have the room ready for them by then, we need you to get out of our hotel so that we can, well, we’re not sure what we’ll do with it for the next few hours. We just need you out of it.

Are you ticked off by having to wait for your room to be ready or incensed by being kicked out early? Vote now!

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First round voting ends at 11:59EDT on Sunday, March 20.

More Hotel Madness action:
#1 No free Wi-Fi vs. #16 Annoying hotel TV channel
#2 Bad front desk service vs. #15 Everything about TV remotes
#3 Expensive parking vs. #14 Tightly tucked-in sheets
#4 Resort fees vs. #13 Early housekeeping visits
#5 No airport shuttle vs. #12 One-ply toilet paper
#6 No free breakfast vs. #11 Expensive minibars
#7 Bad water pressure vs. #10 Small towels

Follow along with the Hotel Madness tournament here.