Washington DC travelers rejoice: JetBlue Airways will begin flying to Reagan National Airport as part of a new agreement with American Airlines. In return, American Airlines will take over some gate slots at John F. Kennedy International Airport.
The news, announced this morning, also says American Airlines and JetBlue Airways are joining forces to help boost international travel. The two airlines signed an agreement for commercial collaboration that will allow JetBlue customers in New York and Boston access to American Airlines’ international flights.
The payout: American is giving up eight slot pairs at Ronald Reagan National Airport and one slot pair at White Plains, N.Y. to JetBlue, and JetBlue will transfer 12 slot pairs at John F. Kennedy International Airport to American.
In a press release from both airlines, “The partnership will focus on routes into and out of JFK and Boston that extend and complement each others’ networks. For example, it would provide seamless service for customers who wish to fly nonstop from Nantucket to JFK on JetBlue and from there to London on American. Likewise, customers can board American from Paris to JFK and connect to a nonstop flight on JetBlue to Burlington, Vt. JetBlue customers will be able to effortlessly connect on flights to 12 of American’s international destinations from JFK and Boston including Barcelona, Spain; Sao Paulo, Brazil; and Tokyo, Japan.”
In addition to the international flights, award program members of each airline can book flights with the other airline to collect miles. For example, American Airlines customers can book JetBlue flights from JFK or Boston to Portland, Maine, and collect miles.
As someone who has covered the travel and airline industry extensively for years, this relationship between American Airlines and JetBlue is intriguing. On the one hand, JetBlue prides itself on in-flight customer service and amenities (something American Airlines has been chastised for over the years, according to customer complaints). On the other hand, American Airlines has consistently prevailed in down economies, even introducing new routes and destinations when travel is at an all-time low. How it all pans out we’ll have to wait and see. In the meantime, maybe American Airlines can learn a thing or two about effective customer service, and maybe JetBlue can pick up a few tips on how to manage customer demand.
You can the entire press release here.