The scale doesn’t lie, at least not in New York

by Tom Johansmeyer on

Thanksgiving is right around the corner, and we’re all dreading the thought of stepping on the scale the next day … and making all kinds of empty promises about jogging and losing weight and not eating like that again next year. Some of us we’ll even unleash a stream of profanities and accuse the device of lying. Out in Queens, however, a few scales have been tested, and they won’t be fooling anyone at turkey-time.

Inspectors from the Department of Consumer Affairs have verified that the 741 luggage scales at New York’s JFK and LaGuardia airports. On the first run, 92 percent were found to be in compliance, and following repairs, a re-inspection showed a 98 percent success rate. The remaining 2 percent? Don’t worry: they won’t be used until they’ve been repaired.

With the extra fees that can be triggered by hefty bags, this is a pretty serious issues, especially in a market where airlines are trying to pick up a little extra revenue and consumers have become sensitive to additional charges.

How did international visitors enter the U.S. this year?

by Tom Johansmeyer on

If you visited the United States from overseas, you probably hit the ground in one of 15 ports of entry. These top first stops accounted for 84 percent of all entries from overseas in the first eight months of 2009– up almost 2 percentage points from the same period in 2008, according to the U.S. Department of Commerce. Traffic through the major ports is becoming slightly more concentrated. This doesn’t include visits from Canada and Mexico.

New York JFK, Miami and Los Angeles continue to be the top three ports of entry for overseas visitors. Through August, these locations accounted for 39% of all arrivals from overseas, an increase of a percentage point from last year. Miami was the only one of these three to post a year-over-year increase, and it was joined only by Orlando MCO, Philadelphia and Fort Lauderdale. Meanwhile, 11 of the top 15 ports of entry posted decreases in arrivals. This is hardly surprising, given that visits to the Untied States from overseas are down 9 percent so far this year.

Chicago was hit particularly hard, losing 18 percent of its entry traffic and moving into #7 on the list, behind Honolulu. Detroit lost 36 percent of its inbound visitor share, falling to #16 — after Boston, Philadelphia and Fort Lauderdale.

US Helicopter suspends 8-minute service from airports to NYC

by Katie Hammel on

New York jet-setters short on time got some bad news last week. US Helicopter, which previously offered 8-minute helicopter flights from two local airports to Manhattan, announced on Friday that it is suspending service.

The chopper company offered flights for $159 each way from JFK and Newark airports to the Wall Street or Midtown West heli-pads in New York City, but has ceased operations due to insufficient funds. The young company (it’s been around for about 3.5 years) has been no stranger to financial troubles. According to Jaunted, they often ran $99 specials to drum up business. Apparently, people just aren’t willing to splurge on private helicopter rides, which cost about four times the price of a cab, during a financial crises. Go figure.

But there’s still hope for the impatient or super-rich. The company says it’s just on hiatus while it gets its “act together” and that it will be back, bigger and better, by November.

Save time at checkin with elite status

by Grant Martin on

At 6PM on a Friday afternoon, New York‘s JFK airport is hopping. Part of it is, rather, just the check-in counter. The everyday, economy check-in counter, to be specific. Scores of passengers-to-be swarm the kiosks, some swiping credit cards, some punching buttions, some pulling their hair in distress. Those that successfully navigate the digital mayhem are funnelled into the luggage line, a mess of carts, passengers and boarding passes waiting to be processed by the half dozen, red jacketed agents at the far end of the hall.

Contrast. Thirty meters away from the economy check-in, the business/first/elite station is a sea of tranquility. Three rows of details, the first, a line of leather chairs where waiting travelers pick at their newspapers and wait for God knows what to happen. The second, a sea of poles and cords, a maze of manmade rows designed to channel customers into specific lines. Three passengers wait for their turn. The third: a long row of ticket agents and customer service representatives, silently working, waving new customers out of line. It’s nearly relaxing.

And it’s a good illustration of the massive gap between the everyday customer and the revered “elite” or business passenger that the airlines so desire. My trip through the elite line? Six minutes, four of which I spent repacking my bag.

Do yourself a favor this year and hit that elite status tier with your favorite airline — usually you need to fly 25k miles to reach that point, but there are tons of specials out there right now that will save you time and money. Hit that threshold and you’re on easy street through 2011, as you enjoy faster checkin, upgrades to first class and a hefty baggage allowance. You’ll love it — we promise.

American finds $2.9 billion: more routes added

by Tom Johansmeyer on

It’s hard to see how the machinations of Wall Street affect the end consumer, sometimes. In the case of American Airlines and its recent pickup of $2.9 billion, you can draw a straight line from the money to the exit row.

The hefty infusion, a risky move because revenues are down and this is not a trivial amount of debt, has already prompted announcements of schedule changes … for the better. American is planning to increase flying in New York, Chicago, Los Angeles, Dallas-Fort Worth and Miami, though there will be fewer flights in Raleigh/Durham and St. Louis. Look for 57 new daily flights at O’Hare, six more from JFK, two in Los Angeles and anther 19 in Dallas-Fort Worth.

The news comes at a time when most airlines are cutting back service as a way to control costs due to reductions in passenger traffic.

Since we’ve seen what fewer flights can mean – more crowded flights, less legroom and higher odds of getting stuck in a middle seat – the financial breathing room that American has gained could actually give you more actual breathing room the next time you fly. If American fill these extra seats (at the expense of your throwing up the armrest and claiming two), it will generate more revenue, which could turn into real growth. Maybe some of that cash will be used to bring back some amenities.

Blankets, anyone?