Improve your chances of getting a cab

by Tom Johansmeyer on

Sometimes, it’s easy to catch a cab. Three or four pass by, and all you have to do is get the attention of one of them. Contrast that, however, with a rainy day in Manhattan at 5:30 PM. You and the rest of the world want 35 blocks of yellow car bliss, and most will be disappointed. Fortunately, there are now a few ways you can take control of your transportational fate.

I remember taking the train from New York to Boston a few years ago. A blizzard brought LaGuardia to a standstill, and I had no other choices. I realized about an hour from South Station that the entire train would be hunting taxis desperately in a city not known for swarms of them clogging the streets. So, I called a taxi company from my neighborhood (East Boston, at the time) and gave the simple instruction: “Don’t let anyone in unless they give my name.” The driver understood … and promptly let the word out that there was an insane amount of business.

Without that call, I’d still be waiting for a ride from Southie to Eastie.

Of course, that’s an extreme case. Everyday life provides enough challenges. Hailing a taxi on the street is the baseline, though some cities use taxi stands instead. If you’re out in the ‘burbs, reach out and touch some one. Calling for a taxi not only adds a bit of predictability, it lets the driver know a bit about you. Details such as home or work address and phone number can come in handy if a fare turns into trouble.

Instead of using the phone to talk, you could take advantage of new technology (such as Taxi Magic for the iPhone). Tap the screen a few times, and you can book your next ride. Taxi Magic is available in 25 cities in the United States. Sadly, though, New York is not among them.

In any city, iPhone or not, bad weather or periods of high demand could leave you frustrated – and stranded. The temptation to take a ride from a “bandit” (i.e., an unlicensed cab) can be pretty high. After all, you just want to get from A to B. Fight the urge! These rides are illegal … and for good reason. Unlike licensed taxi drivers, bandits aren’t checked for criminal histories and drug use. The cars aren’t inspected, and they may not even be insured. Roll the dice if you like, but understand that the stakes are high. All you get for winning is a trip home.

[Via CNN, photo by Brian Sayler]

Expect to wait, but not in Japan or Korea

by Tom Johansmeyer on

The worst airport delays in the world, of course, are those that affect you. If I’m stranded at LaGuardia‘s Marine Air terminal for a short hop to Boston, I really don’t care what’s going on over at JFK, O’Hare or anywhere else. However, some airports are more likely to inspire your anger than others, so it’s a pretty good idea to know which are the worst.

If you are headed to India or Europe, it seems, you should build a bit of extra time into your travels. India takes the top (or, lowest?) spot for the second year in a row, according to MSNBC. Mumbai‘s Chhatrapati Shivaji International is the worst of the worst; only 50 percent of its flights hit the ground on time last year. In New Delhi, Indira Gandhi International Airport had only a 51 percent success rate. Fortunately, both are expanding, with the latter having opened a new airport in October. Bangalore, which ranked fourth, has added a new airport.

Flight congestion is the culprit in arrival delays. But, it isn’t impeding departures. In Bangalore, for example, 80 percent of departures were on time, but only 60 percent arrived on time.

You can get out; you just can’t get in.

India isn’t the only country with arrival delays. Airports with tough on-time arrival rates include:

  • Casablanca‘s Mohammed V International Airport: 54 percent
  • Orio al Serio Airport near Bergamo, Italy: 61 percent
  • Birmingham Airport in England: 63 percent
  • London‘s Luton and Heathrow Airports: both 63 percent on time

And, in my neighborhood, it pays to bring a book with you to LaGuardia or Newark Liberty International. Both fail to impress, with on-time arrival rates of only 62 percent.

Now, if you’re looking for a bit of efficiency, try Japan or Korea. Every airport in each of these countries has an on-time arrival and departure percentage of at least 82 percent.

[Via MSNBC]

Lawsuit leaves airline feeling blue

by Tom Johansmeyer on

Bill Baker was mad. This crotchety blogger was so pissed at JetBlue that he took the airline to small claims court. On January 16, 2009, victory was sweet, to the tune of $494. The money, he says, will be donated to charity.

Clearly, one lone nut blogger can make a difference.

JetBlue delayed Baker’s red-eye flight from Portland, OR to New York for five hours, before announcing the cancellation of the flight. The passengers were offered flights out three days later. Meals, accommodations and earlier flights were not offered. So, Baker took JetBlue to Connecticut small claims court. He asked for damages of $722.50 (per his blog, $687.50 per the court record). The airline apparently took the lawsuit seriously, actually sending a representative to the hearing. This was not enough, however, to sway the events to JetBlue’s favor.

The airline has developed something of a reputation for canceling flights and pushing passengers days into the future. When I went to the Ritz-Carlton Golf Resort, JetBlue canceled my flight and simply said that I wouldn’t be able to get into JFK for another two days. I pushed, asking about the many other airports in the New York area – small spots, like LaGuardia and Newark. Finally, I got them to put me on a flight for the next day. Like Baker, JetBlue offered nothing to make my trip easier.

I just sent a letter to JetBlue, which garnered a very weak response from the airline. Baker aimed high, and it worked.Litigation was not his first choice. In fact, he offered to let JetBlue donate the $722.50 for which he was suing to the ASPCA or the Humane Society of America. The airline did not respond to his offer. They did offer some vouchers as compensation, which he refused to use. But, the judge seemed to consider them in his final award, as they account for the difference between the damages requested and those rewarded.

I guess the moral of this story is that airlines should realize that even the smallest complaint can snowball. I found out about Bill Baker’s story on his blog, which was linked to his Twitter account, went to his blog and was entranced. That’s all it takes, sometimes, for one company’s bad news to gain a hell of a lot of attention. One person cruising a series of links at the right time can turn a small story into a big one.

For travelers, the message is that we need to continue to talk to each other. Start your own blogs. Use sites like Twitter. As we saw earlier this week, with the use of the Hudson River as a runway, citizen journalism has become a powerful force. Let everyone know about the best and worst you see on the road. We’re all in this together. Also, the airlines and hotels are starting to pay attention. One tough tweet will be noticed.

And, Baker leaves us with his battle cry, “Ask not how airlines can screw you; Ask how you can screw the airlines back!”

Read about Bill Baker’s lawsuit against JetBlue >>

View the official results of the Connecticut Small Claims Court >>

Learn about blogging, microblogging and travel >>

Read about a suit against Easyjet in Europe >>

Start your own airline lawsuit >>

[Thanks, Bill]

An open letter to US Airways

by Mike Barish on

I just got back from spending a week visiting a friend in Puerto Rico. Considering I am tan, well-rested and had perfect weather, I guess it was a successful trip. But it was almost derailed from the very beginning when US Airways lost my luggage.

You see, I was forced to check my luggage because the overhead compartments were full. When I asked the US Airways representative why people in our seating “zone” had to check our bags and not others who boarded first, he simply said, “next time book a seat in the back of the plane.” Now seems to be the right time to point out that I was seated in row 22 of a 30 row plan yet was in Zone 6 out of 7. Logic, thy name is not US Airways.

Well, the attendant quickly scribbled my flight info on the luggage ticket. And by quickly I mean sloppily. How sloppy? His SJU (San Juan, Puerto Rico) ended up looking like SJO (Juan Santamaría International, Costa Rica). Woops! Of course, no one knew where my bag was for days. Which meant that I spent New Year’s Eve in clothes purchased in San Juan and several days in a pretty ornery mood. Ultimately, my bag was found and returned and I am happy to report that I encountered several wonderfully helpful US Airways staff members along the way.

What follows is an open letter to US Airways (rest assured it has also been emailed, faxed and mailed to their Customer Relations department). I made sure to praise those who helped me. It’s only fair.

US Airways Customer Relations,

I am writing to express my great frustration and disappointment. On December 30, 2008, I departed LaGuardia airport en route to San Juan, Puerto Rico with a stop in Charlotte, NC (Flight 899 with a transfer to Flight 1568).

I attempted to board the plane at LaGuardia when my zone was called (Zone 6). At this time, I was told that the overhead compartments were full and that I would need to check my carry-on bag. When I asked the US Airways representative why people in our zone were essentially being penalized, he simply told me, “next time book a seat in the back of the plane.” However, I was in row 22 of a 30 row plane. Yet, I was in Zone 6 out of 7. Why was a seat in the last third of the plane included in Zone 6? And such a dismissive and smug response from a member of your staff is disrespectful.

I reluctantly gave up my carry-on bag to the attendant. However, because of his sloppy handwriting, my bag was sent to Costa Rica (SJO) instead of San Juan (SJU). I did not learn this for several days. In that time, I was in Puerto Rico for New Year’s with absolutely no clothing and no idea where my luggage was and if it would ever be recovered.

I made several calls to your toll-free number and found your customer service representatives to be uninformed and dismissive. My bag could not be tracked or accounted for.

Thankfully, I can say that your on-site luggage services staff in Charlotte and San Juan are professional, courteous and honest. David in Charlotte searched diligently for my bag and had the idea to check Costa Rica. He went so far as to call me back twice to assure me that he was still working on my case. Sheila in San Juan was fantastic. She called me repeatedly and even had the delivery service bring my bag to me before their scheduled deliveries. She later called me again to confirm that I had received the bag. I wish that your corporate office staff were as friendly and helpful as your airport staff.

It is absolutely unacceptable that A) my seat was in Zone 6 for boarding since it was in the back third of the plane, B) a member of your staff would give me such a dismissive explanation as to why I had to check my luggage, C) the haste and sloppiness of one of your employees would result in my luggage going to an entirely different country for several days, and D) your corporate staff is as ineffective as they are.

You should be ashamed of a situation like this. I certainly have no intention of utilizing your airline in the future. My disappointment is tempered only by the kindness of your airport staff, who showed that a little patience and humanity can go a long way.

Overall, however, your airline’s service was an embarrassment.

Sincerely,
Michael Barish

10 more ideas for traveling cheaper in 2009

by Jamie Rhein on

Even though the economic forecast seems to drone on and on as being gloomy, here are more tips for how to travel cheaply. With the beginning of a new year, start using some of these tips and you might find out that travel in 2009 can be less expensive than you thought it might be.

One of my mantras is “Don’t assume.” That means, don’t assume something is expensive until you check out all possible angles. I’ve been surprised over and over in my life how travel is doable and affordable.

1. Plan ahead AND wait until the last minute– I do both. Planning ahead, helps me save for a trip and have enough time to do research. Waiting until the last minute has landed me deals I didn’t expect like cheap tickets to a traveling company Broadway play and to see David Sedaris. I sat in great seats for a fraction of what the people around me had paid. Some theaters offer discounts on the day of a performance. That’s how I bought $25 dollar tickets to Avenue Q. Sometimes, certain days at certain times will be cheaper. Call a theater box office and ask.

2. Buy an Entertainment Book– If you’re going to be traveling to a particular city in the United States, consider buying that city’s Entertainment Book. An Entertainment Book, typically sold by clubs as fundraisers, can be purchased directly from the Entertainment Book website. If you buy one for the city nearest to where you live, there will be a deep discount for the second city purchase–or for both. The book contains coupons for restaurants, movie tickets, museum admissions, art events and other local attractions. After one purchase, the book often pays for itself. It’s also a great way to find out places to visit that you may not have thought of before browsing its pages.

3. Pack snacks – When you travel, pack snacks. Think about buying them ahead on sale and storing them so when you’re heading out the door, you have snacks on hand. That will help you stay fed while seeing sites without spending more money than you planned on. Plus, this will save you time since you won’t have to figure out what or where to eat. When my daughter and I were in Denmark the first part of December, my Danish friend had snacks on hand everywhere we went.

4. Ask for water– Whenever we travel, if we’re stopping at a fast food place, I always ask for a cup of water. Water is free. If you’re traveling on Amtrak, ask for ice. The ice is free and when it melts, you’ll have water. I received that tip from a woman who was traveling with her family from California to New York. She said buying water on the train is expensive, but the snack bar hands out ice for free.

5. When ordering at a restaurant, share– If you are traveling with another person, or as a family, figure out which items you can order to share that will give everyone something he or she wants to eat but will cost you less money. Yesterday, my son and I were eating at the Barn Restaurant at Sauder Village in Archbold, Ohio. I noticed that the sandwich plate was $4.99. For $3.99, you could add on one trip through the soup and salad bar. Instead of ordering him the soup, I ordered everything for myself, gave him the soup that came with meal and we shared items from the salad bar and the sandwich. The restaurant was amenable to this arrangement.

6. Ask for the best hotel deal at the front desk before you check in–In November, we stayed at the Millennium Hotel in downtown Cincinnati. When we were checking in, I was lamenting that we had an Expedia reservation since I found out that there were better deals if we had gone through the hotel directly. My dad, who was with us, asked the hotel clerk what he might throw in to sweeten our stay. We were given four continental breakfast vouchers. The breakfast was great. If we had paid, it would have cost us $10 a piece.

7. Don’t assume how expensive travel might be without checking first–This summer I was pleasantly surprised how inexpensive it was to take the train the New York City on Amtrak. I thought the train would have been more expensive than it was. Two weeks ago my mother snagged an airline ticket to LaGuardia for $166. This summer, the same ticket would have cost her almost $400.

8. Don’t assume you won’t be able to use frequent flyer miles for a flight–My daughter and I went to Denmark from Columbus for 50,000 miles each using Northwest frequent flyer miles. I thought we wouldn’t be able to get those tickets until I checked.

9. If you have a discount card, don’t forget to use it– AAA is one of those cards I keep forgetting to use for other things besides our car and hotel deals. Two days ago, I was at the Libbey Glass Factory Outlet Store in Toledo, Ohio and saw that they give 10% off for AAA card holders. I saved $1. Hey, it’s something.

10. Go to places on days when there is a discount or a free day– Just today, when we were in Findlay, Ohio at Wilson’s, a family-owned hamburger joint that has been around since 1936, I found out that if you go in on a Saturday with your Wilson’s mug between 7–11 a.m., you can get a free cup of coffee. If we had gone to the Barn Restaurant on Monday night, my son would have eaten for free.

Speaking of coffee. When you travel, bring your travel coffee mug with you. Truck stop type places often will charge you less money if you bring in your own cup.

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