Airlines not alone in poor customer service studies

The Airline Quality Rating report was released last week, exposing the five worst airlines in the United States. It’s fun to beat up on the airlines … as it is to beat up on other companies and industries notorious for poor customer service. So, this made me wonder just how the airlines stack up against everyone else.

Back in August, the American Customer Satisfaction Index rated hundreds of companies and came out with the results. Some airlines are in there, of course, but they aren’t alone. I took a look at the bottom of the barrel – 18 companies featured by Business Insider – and saw that the airlines were well-represented but far from dominant.

Telecommunications companies led the pack, accounting for a third of the list, with airlines next – four companies accounting for 22 percent. Banking followed with 17 percent. Strangely, social networking contributed two companies, with both Facebook and MySpace getting poor marks for customer service. Insurance, restaurants and utilities each contributed a company.

The airlines that got the nod will look pretty familiar: in fact, they’re four of the five identified in the Airline Quality Rating report. American Airlines took the #12 spot, immediately behind Facebook and MySapce. Delta and US Airways took the next two positions, with United Airlines at #17.

The worst company for customer service was AT&T Mobility, with DirecTV and Citibank behind it.

Blog it or Facebook it or Tweet it or … – Road trip tip

Let friends and family share in your road trip adventure by posting details along the way via your blog, Facebook, Twitter or other social media site. People at home are curious about your adventures, and seeing your update may trigger a memory or suggestion they have to improve your trip.

With a smartphone such as the Apple iPhone, Motorola Droid or Research in Motion’s BlackBerry, it’s a snap to post a status update of your trip or take and upload a photo or video of a roadside attraction. Smartphone Facebook apps and apps such as Bloglive make it easy to upload your content.

Of course, don’t do any of this while driving. Wait until you’re stopped, or have a passenger do the posting.

Teen Gets Passport & Heads to Middle East for MySpace Man

This I don’t understand. Apparently a 16-year-old girl out of Michigan tricked her parents into letting her get a passport to go on a trip to Canada with some friends of hers, but in reality the young girl was on her way to Israel, alone. Katherine R. Lester was on her way to meet a 25-year-old man from Jericho as described on his account when U.S. officials in Jordan convinced her to head home before reaching the West Bank. Her parents report their child as being a straight-A student, student council member and one to never give any troubles or problems. However something seems really strange and bizarre about the whole deal. How did she even make it that far out the country? Sure teens travel alone all the time, but to Tel Aviv? Maybe I’m a little out of the know? I just thank goodness someone spotted her before she reached her final destination.

The deputies in her town have since confiscated the family’s home computer and were taking it to the FBI’s Bay City office for a very thorough analysis – I’m sure. Sigh, kids on the internet.

via AOL News