Delta announces new Elite Elite status, loyal passengers retch

It’s difficult making both parties happy during a merger, especially when the old dogs in one way of life have to learn all of the new tricks in another. Where this appears to be particularly scathing is in the frequent flyer programs, where loyal passengers to both Worldperks (Northwest) and Skymiles (Delta) are starting to get mashed together.

To appease some of the most frequent Skyteam travelers, the new Delta has revealed a new elite status above the traditional Silver (25k miles,) Gold (50k,) and Platinum (75k.) No, it’s not Berkelium, it’s Diamond, and one has to travel a whopping 125k miles to reach this holiest of statuses.

Benefits to Diamond status include free access to the Delta Sky Clubs (airport lounges,) better flexibiliy when using award tickets and a wider selection of “Choice Benefits” including upgrades and gift cards.

The problem for many current elites is that the benefits are too sparse for the time invested. Flexibility with award ticket redeposits, for example, is a feature that many Northwest passengers had before the airlines started to merge. Similarly, the mileage bonus on flights for a Diamond versus a Platinum (125% vs 100%) is just a throwback to the former NW Platinum level.

Upgrades are another great example. The upgrades currently earned by Platnium and Diamond members are only useable on the most expensive group of economy tickets (thumbnail: you’ll have to spend $1500 on a coach ticket to Europe to be able to upgrade.) Other programs sponsored by United and American Airlines let passengers upgrade some of the least expensive fares (say, around $700.)

As a result of the tepid benefits, more loyal passengers are straying away from the new merged airline. Or as one passenger at Flyertalk puts it:: “Delta: Driving Every Loyal Traveler Away.”

Extra seat charges: big bias or svelte snobbery?

As airlines are scrambling for any shred of extra revenue they can find, some policies are getting more attention than others. The so-called “fat passenger policies,” which govern the accommodation of passengers who require more than one seat, have attracted the ire of the NAAFA. Never heard of it? It’s a new one on me, too: the National Association to Advance Fat Acceptance. On the other hand, passengers who pay for one seat and use only one seat wonder why the hell larger passengers should consume two of the airlines’ fundamental units for sale (i.e., the use of a seat on a plane) for the price of one.

Here’s the perspective that’s been lacking: revenue per available seat mile (RASM). Check “Making Sense of the Airline Industry” for a deeper look at how this measure works. Then, come back here and think about what it means for the sale of seats on planes. Cash-strapped airlines are forced to give up revenue.

United Airlines seems to have found a way to balance both sides of this argument. If there is an extra seat available on a flight, a passenger who can’t fit into one seat will be given the extra at no charge. On full flights, larger passengers can wait for a later one that has space and can occupy two seats at no extra charge.

Southwest, Alaska Airlines and Continental have policies, as well. Though the specifics vary, the armrest is pretty much the decision maker. If you can’t put it down, you can’t occupy only one seat. Southwest and Alaska Airlines require the purchase of an extra seat but will refund that part of the fare if the flight is not full. Continental, on the other hand, won’t refund the difference. In fact, the airline requires the purchase of an additional seat on each segment flown at a “hefty day-of-travel rate [read the original article, “hefty” was not my word, though I applaud the writer for being gutsy].”

JetBlue has no formal policy and claims that its larger seat size is already a step in the right direction. Delta and Northwest say that they’ll do what they can to accommodate larger passengers, but a purchase may be necessary. Virgin America asks that the big folks buy two, with one refunded if there’s an empty on the flight.

You can get my thoughts after the jump.At the end of the day, there is only one point that matters. Airlines are businesses run in the interests of their shareholders. Since most of these businesses are struggling, they need to do what they can to maximize revenue. If that means charging for two seats for passengers who can’t fit in one, so be it. If an airline feels that that’s a public relations nightmare and would rather accept the degradation RASM … it’s up to them.

It’s a numbers game – and not the numbers on the scale.

I’ve always been a believer in “pay to play.” You want a seat? Cough up. You want two? Cough up twice as much. “Buffet-style” air travel – in which you pay once and take as much as you want – simply doesn’t work.

And, I respect airlines for addressing the rights of all passengers. Everyone has a “sitting next to a fat guy” story. Yes, some are really just infantile bitching because planes are generally cramped. But, some are legitimate. A larger passenger who wants to save a few extra dollars and can’t put the armrest down is having his ticket subsidized by mine. That has an effective financial impact on me, and it’s unacceptable.

It’s not an issue of weight. However you look at it, the concern is financial. Take the word “fat” out of the equation, and it’s much easier to solve.

Fake bomb threat leads to probation

Mark Randall Rayborn will be on probation for the next four years. He was accused of telling an off-duty Northwest Airlines pilot that he had five pounds of explosives in his carry-on.

The plane was pulling back from the gate at Denver International Airport last year when Rayborn broke the news to the man sitting next to him while grabbing his bag. As a result of this episode, the flight was delayed for four hours while bomb-sniffing dogs searched the plane. All 140 passengers were screened again.

The 56-year-old gump responsible for making air travel even more difficult will celebrate his 60th birthday with the thought that he’s repaid his debt to society. Somehow, it doesn’t seem like enough.

Slash flies Northwest/Delta

One of the few advantages to being in an airplane almost every weekend is that sooner or later, you run into someone famous. That’s what happened last night on my way back from Los Angeles, where boarding my 757 I was pushed out of the way by an eager flight attendant carrying two guitar cases labeled “Slash.” As I pointed them out, one guy next to me suggested that the real Slash was probably on a private jet somewhere, so I boarded and turned to 5A without much further thought.

Sure enough, right before departure the guitar player from Guns n Roses and Velvet Revolver darted onto the plane and into the first class seat right behind me, 6A. I poked the dentist next to me and gestured over my shoulder — “Slash.” She didn’t follow, so I pulled it up on my iPhone and pointed again. That perked her up.

Over the course of the redeye flight I slept most of the way, and only wandered by a few times to see Slash playing with his own iPhone and drumming on my seat. Other than that he was really friendly and gabbed with the guy next to him for a quite some time.

After learning my lesson for taking a picture of Michael Phelps without permission last year, I decided to ask for a photo this time, and Slash was kind enough to pose with my seatmate, the dentist, in the boarding area just outside of the jetbridge.

In case you’re curious, that strap on his left shoulder is for his hat box, which he carried with him throughout journey .

Uniform changes, soft drinks wait for Delta and NWA

This week, Northwest employees will get some new threads. Delta has announced that the vanquished will don the mother ship’s uniforms this week, calling it “one of the first outwardly visible signs that the two airlines are now one.” More important than the employees’ new sartorial splendor, free snacks are coming back to all flights!

But, one important question remains: Coke or Pepsi? Delta and Coca-Cola, both Atlanta-based, have had a near-marriage for more than 75 years. So, does Delta want some strange, or will it honor its long-term commitment? Northwest currently serves Pepsi products on its flights.

According to a Delta mouthpiece, it could take a while to come to a landing on the “beverage strategy.” So, for now: same duds, different suds.


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