Get out and go: Events around the world (September 30-October 1)

by Brenda Yun on

Happy Hump Day, Gadling’ers! It’s time to look at the festivals and events happening around the world, and this week has a particularly international selection of happenings. If you’re close and have time, then you have no excuse to get out and go!

  • Victoria (Australia) – Spring Racing Carnival: The Spring Racing Carnival will take place today at various race courses in Victoria. The carnival is a series of racing and fashion events which will continue until November 18, so if you missed the first event, you still have 6 more weeks to take part!
  • Shanghai – Shanghai International Music Fireworks Festival: One of Shanghai’s most lively festivals will begin today in Century Park, Pudong. The event will continue until November 6, so you have plenty of time to catch some music or other festivities.
  • Belgrade – Belgrade Jazz Festival: This international festival begins October 1 and lasts the whole month. A series of concerts by domestic and foreign performers is held at the Belgrade Youth Centre, the hall of the Belgrade Trade Union House, Kolarac Foundation and other venues.
  • Colombia – Hip Hop in the Park: Bogotá’s “Hip-Hop al Parque”, a festival of beats and rhymes that begins tomorrow, has taken place annually since 1968, providing two days of bass and hip-hop.
  • Paris – Spring Summer 2010 Ready to Wear show: If you’re into high fashion, head to Paris this week! Its Ready to Wear show presents the latest fashion. The show begins tomorrow and will continue until October 8.
  • Cuba – Celebration of The Cubania: The celebration of Cuban art and culture begins today in Bayamo, Cuba.

If you make it to one of these events, let us know how it was, or if you know of an even that’s coming up, please let us here at Gadling know and we’ll be sure to include it in the next “Get out and go” round-up.

‘Til next week, have a great weekend — the first of October!

Air France’s A380 comes to the USA

by Grant Martin on

The third official Airbus A380 route has officially been scheduled into the United States. Air France, the third air carrier to take delivery of the massive, double decker airplane, plans on using the behemoth to fly between Paris (CDG) and New York (JFK), a hotly contested, jetset route.

The tightly packed 538-seat double decker will contain about 449 economy seats, 80 in business class and 9 in first, each with the latest in entertainment technology and sporting that snazzy new plane fresh scent.

Inaugural flights from Paris and New York are tentatively scheduled for November 20th and 21st respectively, with a fair share of pomp and circumstance planned in parallel. But the best part of the whole affair is that tickets are open to the regular public.

By auction that is. Starting on October 1st, the French airline will be opening up 380 seats from each flight for auction, the proceeds of which will go to humanitarian efforts local to each flight. Ebay will be operating the entire sale of tickets, which include return fare on a regularly scheduled AF flight, a local shopping and culinary experience in your target city and discounted hotel stays each night. And don’t forget that it’s for charity.

The auction kicks off in two days, which should give you plenty of time to dig through your couch for spare change. See you on the flight!

Paris catacombs vandalized, closed for repair

by Katie Hammel on

Paris’ catacombs, underground passages full of neatly stacked human bones, have been temporarily closed to the public after being vandalized.

A spokeswoman for the Paris prosecutor’s office would not go into detail on the extent of the vandalism, which took place over the weekend, but said that the site would be closed because in its current state it was hazardous to visitors. According to the AP, a photo in a Paris newspaper showed “bones and skulls scattered along the walking paths”. There was no word on when the catacombs would reopen, but as they are a major tourist attraction visited by over 250,000 people each year, it seems that the city would do its best to clean the mess and repair any damage as soon as possible.

The catacombs open to the public are just one part of an 186-mile network underneath the city. The bones of over 6 million Parisians are contained here, having been moved to the site in the 18th and 19th centuries after the city’s cemeteries became overcrowded and contributed to the spread of disease.

Air France knows how to treat customers right: Tips for other airlines

by Jamie Rhein on

There’s plenty to kvetch about when it comes to flying. Every time I book a flight, I continue to look at the arrival and departure times as merely suggestions–a rough idea. I plan to be late. I plan for problems. In generally, I am pleasantly surprised and achieve a warm glowing feeling when flights land on time. In all the times I’ve flown, I’ve never lost baggage. Baggage has never been my gripe.

In general, my horror tales of flights that have gone awry are few. The ones I do have remind me about how I like to be treated. This summer’s trip on Air France from Venice to Detroit via Paris reminded me of what an airline should do to keep passengers pleased and coming back when problems occur. If what I experienced is any indication of how Air France usually treats customers, I’d say the airline’s customer service is one area where the airline works well–even when the airplanes have issues.

If other airlines consistently followed these tips I noted, flying would be more pleasant for everyone, including the staff.

Tip 1: Go above and beyond whenever possible: Although, the customer service person for Air France was not able to switch my 16-year-old daughter’s flight from KLM to Air France so that she could be on the same flight with my 7-year-old-son and me, the agent offered to check my daughter in on the KLM flight as she helped me navigate Air France’s check-in system.

The agent’s extra effort helped make all of us feel less anxious about my daughter’s first foray into flying by herself, particularly since her connecting flight was through Amsterdam. Because of the agent’s extra effort, my daughter, son and I were able to enjoy a leisurely breakfast, a smooth transition through security, and time to find my daughter’s gate before my son and I took off. Good for you, Air France.

Tip 2: Tell passengers right away if there is a problem with the plane and what will happen next: As our flight was to board, a mechanical problem with the plane was discovered. Air France announced over the Charles de Gaulle International Airport’s speaker system that boarding was being halted due to an aircraft issue and that we would find out more details as possible. In the meantime, we would be taken care of. We were also told that seat assignments would stay the same and that we would probably be changing gates. We were to stay at the gate where we were because that is where information would be given to us.

This set the tone that even though we would be delayed, the problem would be rectified as quickly as possible. It also gave us a job to do. Stay tuned for more information and stay where we are.

Tip 3: When there’s a problem, make amends with food. Once it was determined we’d be at the airport longer than expected, Air France gave all passengers a choice of one of three or four types of sandwiches and a choice of a can of soda or a bottle of water. The food was brought to us.

Tip 4: Give out phone cards if needed. One of the Air France agents gave me a phone card so I could call my husband so he could call my daughter when she landed in Detroit to tell her not wait for us. We were to meet up in Detroit to fly to Columbus on the same Delta flight. Originally, my son and I would have arrived in Detroit before her and had planned to wait for her at her gate. I was concerned that my daughter wouldn’t know what to do next and miss the Delta flight herself.

Because my concern was taken seriously, I was able to relax for the rest of the trip.

Tip 5: If the passenger is having problems using the phone card, help. Gladly. When using a phone in France, the recorded messages are in French. The phone call I tried to make to my husband wouldn’t go through. Because I couldn’t understand the message, I had no idea why not. An agent stepped from behind the desk, went to the pay phone with me, tried to use the card, found out what the message said and helped me rectify the problem which required finding out another access number. It’s complicated. The point is, the agent offered help and didn’t let me become more frustrated. Eventually, I was able to make the call I needed.

Tip 6: When the in-flight entertainment stops working properly mid-flight, apologize and do your best: The in-flight entertainment stopped working when I was in the middle of watching “I Love You Man.” There was an announcement that the crew was aware that the in-flight entertainment system had stopped working and that they were trying to fix it. In the meantime, we should please be patient. Part of the extensive system was fixed in a few minutes. The entire system was fixed in about 20.

Tip 7: Offer food that’s more than just palatable. The meals were terrific. There’s not much else to say about this tip. We all know good food when we see it and taste it. Rich Moffit who snapped the food picture echoed my sentiment with his photo labeled: “This is why you fly Air France.”

Tip 8: At the end of the flight, thank passengers for the flight and again apologize for the problems along the way: When we landed, the pilot again apologized for the delay and thanked us for our understanding. The smiling flight attendants did the same.

I smiled back and said, “Thank you for your efforts to get us here safely and for making the flight pleasant.”

**My daughter’s solo flight went swimmingly well. She did receive the phone call from her dad and knew just what to do. Thanks, Air France.

French Aer Lingus passengers told to prepare for emergency landing – non French perfectly safe

by Scott Carmichael on

Passengers aboard an Aer Lingus flight from Dublin to Paris got a bit of a rude awakening on Friday.

The cabin crew announced that the plane was heading towards a spot of turbulence, and made the usual request for everyone to head back to their seats and buckle up.

Right after that announcement, a pre-recorded one was played in French, alerting passengers that the plane was going to make an emergency landing, telling them to pay close attention to their nearest emergency exit, and await instructions from the captain.

Needless to say, the combination of turbulence and the emergency warning message made the French passengers freak out. Some of them were crying, and it took the crew several minutes to realize their “mistake”.

The airline called it a very unusual occurrence, but I’ve actually encountered it myself – on several of my transatlantic flights, the crew started the wrong recording, and on one flight they even played the “brace brace brace” tape.

It shouldn’t be too hard for the crew to pick the correct recording from their list, but obviously, when humans are involved, things can go wrong.