Southwest launches “12 days of luv” Twitter promo

We at Gadling are big on contests – particularly when the prize involves deeply discounted travel. As the song goes, for 12 days in December, your “true love” is supposed to give you gifts. Well, this year, Southwest Airlines wants to be your own “true LUV,” minus those silly Turtle Doves and annoying Drummer Boys.

They’re giving away 12 $1,000 gift cards, one each day during the “12 Days of LUV” promo (sponsored by Visa).

To enter, follow their Twitter account (@southwestair) and submit a themed FUN holiday photo that corresponds with the tweeted request. To be included in the contest, Twitterers must include the #12daysofluv hashtag and the requested original photo in their tweet.

The judges will be judging on the following qualities:

* Creativity and Originality: 20%
* Entertaining: 25%
* Southwest Appeal: 35% photo should reflect our Culture and Fun-LUVing Attitude.
* Rules: 20% Read and complied with the official rules.

Sounds simple, right? Now get tweeting.

Oh, and don’t forget to follow us while you’re at it (@Gadling).

[Flickr via YoLoPey]

Five steps to free Mexico and Caribbean travel from Marriott and Renaissance

Need a little sunshine in your life this holiday season but can’t get out on the road? Hey, I get it: we all shell out enough cash this time of year. There are gifts for the kids, unavoidable family travel and those Christmas dinners that get expensive pretty quickly. These costs can sneak up on you, depriving you of a little mental health time out on a beach somewhere.

Well, a travel contest hit my inbox today that can make the whole situation much easier for you to deal with.

How does the Marriott and Renaissance brand sound, especially down in the Caribbean or in Mexico? Yeah, I figured that would get your attention! Marriott and Renaissance Caribbean & Mexico Resorts and online travel agency CheapOair are kicking off a “12 Days of Travel” holiday sweepstakes that could leave you sprawled out on the sand under the warm sun this winter, while the neighbors and family are breaking their backs with shovels full of snow.

Okay, this is a social media contest, so it helps to have Twitter and Facebook open frequently during the contest, which kicks off Wednesday, December 1, 2010 and ends Monday, December 13, 2010 (12 days … get it?). There are five steps you’ll need to follow:1. Start by following @CheapOair and @MarriottResorts on Twitter. If you aren’t among the 175 million people on Twitter, now’s the time to get on board!

2. On each of the 12 days of the contest, check out the CheapOair contest page for the day’s tweet (a designated phrase): you’ll need to use this.

3. Head over to Twitter and unleash the tweet of the day. Remember that this is your entry in the contest, and you can only do so once a day.

4. Be (a little) patient … there will be a winner announced every day, with the grand prize coming on the last day.

5. Get more chances to win by visiting the Marriott and Renaissance Caribbean & Mexico Resorts Facebook page and following the bouncing ball: “like” Paradise by Marriott and CheapOair on Facebook, post a comment during the “12 days” period on the CheapOair blog saying which of the nine resorts you want to visit and why and then cross your fingers for the win!

What’s up for grabs? Take a look at the day-by-day prizes below!

Day 1: Three-night stay at the Aruba Marriott Resort & Stellaris Casino*
Day 2: Three-night stay at the Curacao Marriott Beach Resort & Emerald Casino*
Day 3: Three-night stay at the CasaMagna Marriott Cancun Resort*
Day 4: CheapOair $75 gift certificate
Day 5: CheapOair $75 gift certificate
Day 6: Three-night stay at the Frenchman’s Reef & Morning Star Marriott Beach Resort*
Day 7: Three-night stay at the CasaMagna Marriott Puerto Vallarta Resort & Spa*
Day 8: Three-night stay at the St Kitts Marriott Resort & The Royal Beach Casino*
Day 9: Three-night stay at the Renaissance Aruba Resort & Casino*
Day 10: Three-night stay at the JW Marriott Cancun Resort & Spa*
Day 11: CheapOair $75 gift certificate
Day 12/Grand Prize: Three-night stay at the Grand Cayman Marriott Beach Resort and roundtrip airfare for two

*Each hotel giveaway will also include a $25 gift certificate from CheapOair

[photo by gerriet via Flickr]

Q & A with Grantourismo round-the-world slow travel bloggers

With all the holiday travel madness just beginning, sometimes it’s nice to take a breath and think about taking travel more slowly. I recently had a chance to meet up with blogger Lara Dunston and her photographer-writer husband, Terence Carter, of the round-the-world travel project and blog, Grantourismo while they were traveling through Istanbul. Lara and Terence hosted me at their fabulous terraced apartment with glasses of Turkish wine, travel chat, and views of nearby Taksim Square and the nostalgic tram.

Grantourismo is a yearlong grand tour of the globe to explore more enriching and ‘authentic’ (and they get how those words have been debated and abused by travel bloggers!) ways of traveling, which began in Dubai this February and will wrap up in Scotland in January. In order to slow down and immerse themselves in each place, they are staying in vacation rentals (rather than hotels) in one place for two weeks at a time.

Read on for more about their slow travel philosophy, tips about renting a holiday apartment, and how they found Austin’s best tacos.

What’s the essence of Grantourismo?
We’re attempting to get beneath the skin of the places we’re visiting and to inspire other travelers to do the same. We’re doing very little sightseeing and if we’re taking tours, we’re doing small group tours with expert local guides ran by sustainable companies, such as Context. Mostly we’re experiencing places through their food, markets, music, culture, fashion, street art, sport, etc, and doing things that locals do in their own towns rather than things tourists travel to their towns to do. We’re trying and buying local produce and products, and seeking out artisanal practices we can promote. We’re also highlighting ways in which travellers can give something back to the places they’re visiting, from planting trees in Costa Rica to kicking a football with kids in a favela in Rio. And we’re blogging about this every day at Grantourismo!

How did you make it a reality?
Our initial idea was 12 places around the world in 12 months, learning things like the original grand tourists did. Terence, who is a great musician and a terrific cook, wanted to work in a restaurant kitchen and learn a musical instrument while I was going to enroll in language classes and learn something different in each place. But we couldn’t figure out how to fund such a project. We were lucky in that I saw an ad from HomeAway Holiday-Rentals (the UK arm of HomeAway) looking for a travel journalist-photographer team to stay in their vacation rentals and blog about their experiences for a year. I presented Grantourismo to them, they loved it, and here we are! We’re in the 10th month of our yearlong trip, we’ve stayed in 27 properties in 18 countries, and we have a ski town and five cities to go! We’ve written 369 stories on our website – and only 27 of those have been about the properties, the rest have been about everything from winetasting to walking – and we’ve done loads of interviews with locals we’ve met, from musicians and chefs to fashion designers and bookbinders.

What’s the biggest difference about staying in an apartment vs. a hotel?
The biggest difference and best thing is that when you’re staying in a vacation rental you’re generally living in an everyday neighbourhood rather than a tourist area, which means you can meet people other than hotel cleaners and waiters. You can pop downstairs or down the road to a local café or pub that’s full of locals rather than other tourists. You can shop in local markets or supermarkets that are significantly cheaper. Sure if you’re staying in a hotel you can go and look at the markets, but your hotel mini-bar probably won’t hold much, whereas we go with a shopping list or we simply watch what the locals are buying, and we go home and cook.

You can generally get off the beaten track far easier than you can when you stay in a hotel. If you’re relying on the concierge for tips, you’re going to see other hotel guests eating at the restaurant he recommended. Then there’s the beauty of having lots of space, your own kitchen so you don’t have to eat out every meal, and a refrigerator you can fill that doesn’t have sensors going off when you open it. There might be shelves filled with books or a DVD library – in Cape Town we even had a piano, which Terence played every day! The privacy – we got tired of housekeeping ignoring DND signs, people coming to check the outrageously-priced mini-bar, and the phone always ringing with staff asking, when were we checking out, did we want a wake-up call, could they send a porter up. It became so tedious, especially as we were spending around 300 days a year in hotels on average. There are downsides to holiday rentals too of course. If something goes wrong the property owner/manager isn’t always around to fix it, whereas in a hotel, you phone the front desk to let them know the Internet isn’t working and they’ll send someone up.

What should travelers consider when renting a holiday apartment?
Location first. What kind of neighbourhood do you want to live in, how off the beaten track do you want to get, do you want to walk into the centre or are you happy to catch public transport or drive, what kind of facilities are in the area if you’re not hiring a car, and is there a supermarket, shops, restaurants, café, bars in walking distance? After that, the quality of accommodation – in the same way that people decide whether to opt for a budget hotel if they just want somewhere to lay their head, or a five-star if they want creature comforts, they need to think about how much time they intend spending at the property and the level of comfort they want. We stayed in a budget apartment in Manhattan, which was fine as we were out a lot. In Ceret, France and Sardinia, Italy we had big charming houses with terrific kitchens, which was perfect as we stayed in and cooked a lot. If it’s a family reunion or group of friends going away together and they want to enjoy meals in, then it’s important to ask detailed questions about the kitchen and facilities, as we’ve had some places that only had the bare basics, while others like our properties in Austin and Cape Town had dream kitchens.

Favorite destination/apartment?
We’ve been to some amazing places but my favourites have been Tokyo and Austin. We’d only visited Tokyo once before on a stopover, stayed in a cramped hotel and just did the tourist sights. This time we really saw how people lived by staying in an apartment, we discovered different corners of the city we didn’t know existed, and we made new friends. In Austin, it was all about the people, who must be the USA’s friendliest and coolest. We spent a lot of time seeing live music and met lots of musicians, and we also got into the food scene – locals take their food very seriously in Austin! We even hosted a dinner party there with Terence cooking up a multi-course tasting menu for our new friends. In terms of properties, I’m torn between the rustic traditional white trullo set amongst olive groves that we stayed at in Puglia where we had our own pizza oven and bikes to ride in the countryside, the penthouse in the historic centre of Mexico City, and the two houses in Costa Rica, one set in the jungle and the other on the beach, literally within splashing distance of the sea!

Funny story about one of your stays?
The funniest moments weren’t funny at the time but we look back at them and laugh now. At our the Puglia trullo we had terrible internet access. It barely worked in the house because the walls were so thick, yet internet is crucial to what we’re doing so we had to work outside, which wasn’t much fun in the rain. Terence discovered that he could get the best access in the middle of the olive grove next door; you can see him working here! The monkeys that visited us everyday in our houses in Costa Rica were also hilarious. One morning I was enjoying a rare moment reading in the sun when I saw a rare red-backed squirrel monkey run across the fence, and then another leapfrog that one, and then another join them! I quickly got up and raced into the kitchen to make sure there was no food left on the bench, turned around and there was a family of 30-40 monkeys trooping through the house. These guys are endangered, but it didn’t look like it from where I was standing in the kitchen in my bikinis and towel, trying to protect our food as the property manager had warned us that they know how to open the cupboards! The manager also told us to leave the lights on at night, because otherwise the bats will think the house is a cave. She wasn’t kidding.

How is social media playing a role in your travels?
We decided not to use guidebooks this year and rely on advice from locals, many of which we come in contact with through social media. We’ve met many locals via their blogs or Twitter. We use Twitter every day, as a research and networking tool, to make contacts ahead of our visit and get tips from people when we’re there. We’ve had some amazing advice from our followers, from restaurant recommendations to suggestions on things we should do. When we were in Cape Town, loads of tweeps said we had to do the Township Tour offered by Cape Capers and we did and they were right, it was life-changing.

Terence learns how to make the quintessential dish of each place we visit and often asks tweeps what he should make. We’ve had great tips from food bloggers who use Twitter such as Eating Asia and Eat Mexico. We’ve ended up meeting loads of tweeps, including a bunch of New Yorkers – bloggers, writers and travelers – we met for drinks one night, including Gadling’s own Mike Barish and David Farley, while in Austin we had lunch with ‘the Taco Mafia‘ from the Taco Journalism blog and got the lowdown on Austin’s best tacos. We also use Twitter to share our own travel experiences and let people know when we have new stories on the site and we run a monthly travel blogging competition which we promote on Twitter (with very generous prizes donated by HomeAway Holiday Rentals, AFAR, Viator, Context, Trourist, and Our Explorer); the aim of that is to get other travelers to help spread our messages about the kind of traveling we’re doing.

What’s next?
As far as Grantourismo goes, we just left Istanbul (where we were delighted to meet another fascinating Gadling contributor!) and are in Budapest. After this it’s Austria for some fun in the snow, then Krakov for Christmas, Berlin for New Year’s Eve, and our last stop is Edinburgh end of January. After that? We’ve been invited to speak at an international wine tourism conference in Porto, Portugal, about Grantourismo and wine, as we’ve explored places through their wine as much as their food, doing wine courses, wine tastings, wine walks, and wine tours, and really trying to inspire people to drink local rather than imported wine. Then we’re going to write a book about Grantourismo and our year on the road, and later in the year – after we’re rested and energised – we’re going to take Grantourismo into a slightly different direction.

All photos courtesy of Terence Carter.

Ten things to know about your destination before you go

So you’ve chosen your vacation destination – booked the tickets, agonized over TripAdvisor to find a hotel, and bought the guidebooks or downloaded the apps. Whether you like to plan your itinerary in advance or play it by ear, there are a few things you should research in advance to make your arrival – and your trip – go smoothly.

From airport taxis to local laws to transit passes, what should you know before you go?

  1. Best way from the airport to the city – This should be your first order of business – figuring out the most efficient and/or least expensive way to get to your hotel before you find yourself being hounded by taxi touts at baggage claim or standing in the rain waiting for a bus that comes every two hours. London’s Heathrow Express is a great compromise between an exorbitant taxi ride and a long Tube ride with transfers, but other cities may have cheap cab fares (find out approximately what you should pay before you get in the car) or excellent public transportation systems connecting with the airport. Check out any guidebook or the Getting In section of a Wikitravel article for the best info and check if your hotel offers pick up service for a good value.
  2. How much cash to start with and in what denominations – Now that you know how to get to your hotel, you’ll need cash to pay for your transfer. No matter what the exchange rate, you should find out how much money to withdraw from the ATM or exchange at the airport (note: most airports in the world have ATMs and will give you a better value than exchanging currency, but it never hurts to have some backup cash). Lonely Planet‘s Cost Index is great for determining about how much cash will cover a taxi ride, a meal or two, and other expenses for your first day or so. Some countries will give you large bills that are hard to break – try entering an odd amount like 130 to get some smaller bills or visit a newsstand to get change.
  3. What’s the tipping culture – So you’re in the taxi, cash in hand to pay the driver, do you tip? In many countries, like Turkey, people don’t generally tip taxi drivers, perhaps rounding up to the nearest lira or two, so a 38 TL fare would cost 40 TL (taxi drivers here are so loathe to give change they may eat the cost of a 52 TL fare and give you change for the 50). Likewise for restaurants and cafes, 10% is standard in many places outside of the US and often included in the bill. I’ll never forget leaving a 20% tip on top of an included 10% in a London bar – the waitress was thrilled but I felt like a fool. Figure out what’s appropriate and do as the locals do to avoid stiffing or overcompensating for service.
  4. A few key phrases in the local language – This is a necessity in some countries, and always a courtesy to know a few words of a foreign language. “Please” and “thank you” and “where is the bathroom?” will always be useful, and “two beers,” “another one” and “check” will usually result in good things.
  5. When to leave for the airport when you depart – It’s hard to think about going home when you’re enjoying vacation, but knowing how much time to allow for your departure can help you to maximize your last day. While your airline might tell you how far in advance to arrive, better to ask someone who really knows how long to budget, like your hotel concierge. A Lisbon hotel front desk clerk once saved me several hours waiting at the airport by letting me know the recommended three hours before check-in was overkill.
  6. What’s legal – Learning about the local laws can save you headaches and money. I just discovered that in Warsaw, jaywalking is illegal and punishable by a 50 zl fine, hence why all the residents wait patiently at crosswalks for the light to change. In some cities, it’s fine to bring a bottle of wine or beer into a park for a picnic, but in others, public drinking can get you fined. Knowing what’s legal can also help you avoid (or seek out, depending on your proclivities) potential danger areas such as red light districts. Wikitravel is good at listing info on local laws and dangers.
  7. What days museums are free or discounted – Visiting a museum on a free day might allow you to see something you’d otherwise miss due to the admission price, and free nights are often packed with locals and fun events. Find out what days you can get free to help plan your itinerary. Rick Steves’ guides always have a good summary of free (as well as closed) days.
  8. The real value of a transit or tourist pass – Many cities have a museum or tourist card that you can purchase to get free admission at many sites for a set time. But before you invest in a pass, check out if you really want to go to the included places (cheesy sights like wax musuems are invariably included) and if you’d have enough time to really enjoy visiting them all. Similarly, public transportation passes can be great in a city like New York, where a Metrocard can save you time and money, but if you prefer to walk or cab around town, you might skip it. The single best deal I’ve found is the Japan rail pass, which must be purchased in your home country, and gives free or discounted access to public transit and many of the country’s awesome bullet trains.
  9. Where to get help if you need it – I used to think registering with the U.S. Department of State when traveling abroad was a bit silly but a friend at the embassy in Istanbul stressed how important it is in case of a disaster in locating citizens, as well as to help Americans abroad in trouble. Leave your travel details with friends back home, carry the contact details for your embassy and credit cards and check your insurance policy for coverage away from home.
  10. Can’t-miss tips from locals and travelers – Here’s where social media can really help you have a great vacation – before departure, ask your travel-savvy friends on Facebook and Twitter what their don’t-miss recommendations are for what to see or where to eat. Even if they are well-known attractions, having a tip from someone who’s been there will help you prioritize. You can always ask us at Gadling, chances are one of us has been there and can provide recommendations – just post to our Facebook page or send us a tweet @Gadling.

Other tips you’ve found handy to know in advance? Leave us yours in the comments.

KLM Airlines: When social media goes awry

Travel industry pros are encouraged time and time again to leverage the power of social media to connect with their client base. In fact, studies have proven that strategic use of social media chnnels via online channels can even mitigate negative feedback.

Unfortunately, the public and instantaneous nature of social media can also backfire, as it did recently in the case of Dutch airline KLM. In theory, the scrolling feed of a Twitter hashtag on their website was supposed to showcase a new viral promotion touting “how happiness spreads” and “little acts of kindness to suprise our passengers.” Not so much.

Tweeters using the hashtag #klmsuprise instead issued a series of damning tweets that ran live on the company’s website. Bitter Wallet has a screenshot of the feed, which was pulled from the site shortly after the negative feedback was discovered. It appears that Twitter may have yanked the feed as well – a search around 9 PM EST on Tuesday shows that “older Tweets are unavailable.”

What are your thoughts? Was it smart of the airline to remove the negative comments, or should they have tried to respond to the “haters” with a public statement via social channels? Could this Twitter Fail have even more negative reprecussions in the future for KLM?

[Image via Bitter Wallet]