LAN Colombia will begin flights to the U.S.

by Libby Zay on

On February 1, LAN Colombia will celebrate the airline’s inaugural flight to the United States when it touches down at Miami International Airport from Bogota. The event will be marked by a water cannon salute and will be attended by the iconic Juan Valdez (and possibly his mule Conchita) in an effort to promote his coffee brand-which will now be served exclusively on all of LAN’s long-haul flights.

So why might you be interested in hopping on one of the seven weekly flights between Bogota and Miami? Not only was Bogota named one of Gadling’s picks for best budget vacations in 2012, but Tayrona National Park on the Caribbean coast is one of our top picks for national parks to visit in all of South America. If you need more convincing, find out why Alex Robertson Textor things Bogota is the next Buenos Aires.

5 airlines with great in-flight services in economy class

by Jessica Marati on

Last week, I spent 13 hours desperately trying to fall asleep on a Thai Airways flight from Bangkok to London; my economy class seat didn’t have a personal entertainment system and the cabin monitor was pitch black from my angle. The week before, my sister took a red-eye United Airlines flight from Honolulu to San Francisco without the benefit of a pillow, blanket, or snack.

For many airlines, it looks like in-flight services in economy class are going the way of liquids on board. But thankfully, there are still some airlines that understand that service, entertainment, and even a few extras are a part of the customer experience, even for the peons in coach. These five are leading the pack.

Virgin Atlantic
Not only does Virgin offer one of the best personal entertainment systems I’ve ever experienced, they also offer a uniquely British flight experience on their Heathrow-JFK service. From complimentary English publications like Hello and Tatler in the waiting room, to free toiletry kits with socks and eyeshades, to a high tea service with scones and clotted cream, the attention to detail is there.Singapore Airlines
Rated by Zagat as the best international airline for both premium and economy seating, Singapore Airlines spares no expense with their amenities, offering all passengers luxurious Givenchy socks and toothbrush/toothpaste kits. If you happen to snag a seat on their Airbus A380 (say, through this sweet deal) or Boeing 777-300ER planes, you’ll also be able to read digitized versions of publications like the Wall Street Journal and Elle Magazine on Krisworld, the airline’s award-winning inflight entertainment system.

JetBlue
Though it’s a budget airline, JetBlue’s little extras make the flying experience one of the best in the U.S. Their entertainment systems offer 36 channels of DIRECTV programming, while their complimentary snack selection runs the gamut from Terra Blues chips to animal crackers (who doesn’t love animal crackers?). Plus, their Shut-Eye Service on overnight flights from the West includes free eyeshades and earplugs, plus hot towels and Dunkin’ Donuts coffee upon arrival.

Virgin America
Yup, Virgin again. Their American cousins offer sexy dim cabin lighting, standard and USB plugs at every seat, and the ability to easily offset the carbon emissions from your flight through a credit card swipe donation to Carbonfund.org. Plus, from now until January 15, passengers on flights departing from San Francisco, Dallas-Fort Worth, Boston, Chicago, and New York JFK can enjoy free in-flight WiFi on new Google Chromebooks through the Chrome Zone pilot program.

Emirates Airlines
I first flew Emirates Airlines from Tokyo to Dubai when I was 12 years old, and it still sticks out as one of my favorite travel experiences. At the time, I was blown away by one of the first economy class personal entertainment systems in existence, as well as the extra Swiss chocolates snuck to me by the charming flight attendants. These days, Emirates offers 1,200 channels of programming plus telephone, SMS, and e-mail services on their ice entertainment system; regionally inspired multi-course meals with locally sourced ingredients; and cabin lighting specially designed to ease jet lag. I’m betting those chocolates are still there too.

[Flickr image via Richard Moross]

Delta gives the gift of free in-flight WiFi

by Jessica Marati on

This holiday season, Delta has partnered up with eBay and Gogo to offer travelers 30 minutes of free in-flight wireless Internet on all WiFi-enabled aircraft through January 2.

Connecting is super simple: just open your browser, enter your email address on the promotional page, click the “Give Me Free WiFi” button, and boom — enough free connectivity to check your email and reconfirm your hotel reservation.

While outside websites will shut off after the first half hour, web surfers can continue to shop on eBay.com and interact with delta.com throughout the course of the flight, a part of the promotion obviously geared toward last minute holiday shoppers.


Delta currently has more than 2,500 daily flights on WiFi-outfitted planes, and inflight wireless service generally costs around $12 for a 24-hour pass. Let’s hope next year they feel extra generous and grant us free connections all year ’round.

American Airlines food killed passenger, claims lawsuit

by Chris Owen on

As if filing for bankruptcy protection was not enough to fill American Airlines plate, now a passenger is claiming the troubled airline killed her husband.

According to the lawsuit, Raquel and Othon Cortes were on a flight to their home in Miami and had just completed the first leg of their journey, a flight from Barcelona to New York, when dinner was served. Othon chose the chicken, Raquel chose something else, reports NewTimes.

  On the ground at JFK it was apparent that something was wrong with Othon. He became pale, had stomach cramps and was suddenly very thirsty, symptoms consistent with food poisoning, in a typical time-frame.

Raquel told NewTimes that as they boarded the flight from JFK to Miami, her husband’s illness was “expressed and obvious” to AA staff. Boarding anyway, things took a turn for the worse quickly with Othon presenting nausea and shortness of breath which preceded a heart attack. He was pronounced dead in Norfolk, Virginia where the plane made an emergency landing, albeit too late.

Raquel and Sandra Cortes, Othon’s daughter have filed suit against American Airlines and Sky Chefs, the airplane catering company that apparently prepared the meal.

The lawsuit, reported to be in excess of $1 million by Tourism and Aviation has four points:

  • The chicken was poisoned.
  • AA was negligent for even allowing Othon to board the flight in the first place.
  • AA failed to provide medical attention.
  • AA waited too long for an emergency landing.

Flickr photo by Andrew Morrell Photography

Obese passenger forces neighbor on US Airways flight to stand for 7 hours

by Chris Owen on

Arthur Berkowitz, a passenger on US Airways Flight 901 from Anchorage to Philadelphia, had no other choice but to stand up during his seven hour flight. It seems the next seat over was occupied by a passenger so overweight that it was impossible for Berkowitz to stay in his seat. Now, Berkowitz is speaking out about the ordeal.

“I didn’t fly from Alaska to Philadelphia on Flight 901,” Berkowitz told consumer advocate Chris Elliott, “I stood.”

The neighboring 400-pound man’s body spilled over into Berkowitz’s personal space so much that he was forced to stand for most of the 7 hour flight, and he couldn’t use his seat belt during takeoff and landing.

“His size required both armrests to be raised up and allowed for his body to cover half of my seat.” said Berkowitz.

US Airways apologized for the incident and said in a statement “Our intention is to offer the best travel experience possible. The details you have provided indicate that we have failed to meet our intentions.” US Air offered Berkowitz a $200 voucher in compensation.

In a poll on Elliott’s consumer watchdog site, 96% (over 17,000 votes) thought that US Airways did not offer Berkowitz enough compensation. We agree.


[Image credit: AP]