How smartphones are changing air travel

According to SITA/Air Transport World’s 2011 Passenger Self-Service Survey, airline passenger use of smartphones has doubled in the past year, making it now 54%. Not only that, but 74% of business and first class passengers had a smartphone on them at the time of data collection. The survey questioned 2,457 air passengers from 70 countries and 73 airlines.

In an article from The Press, they state that the CEO of SITA, Francesco Violante, is calling this type of smartphone enthusiastic traveler the “mobile-centric passenger”. These fliers expect “personal and timely communication from airlines, airports and other providers of travel-related services.”

The data collected by the survey shows that passengers aren’t just using their smartphone for work and personal reasons, but also for travel. For example, 31% of passengers have used a smartphone to check-in for their flight and 17% had used mobile boarding passes. While this percentage may not seem huge, it is most likely because not all airports and airlines are using technology to its fullest capability yet. In fact, 73% of survey respondents said they would like to use mobile boarding passes.

Airports aren’t ignoring this data, as plans for 2014 show, including 97% of airlines planning to offer web check-in, 89% planning to offer mobile check-in, 87% planning to offer bar-coded boarding passes for mobiles, and 63% planning to allow fliers to print luggage tags at kiosks.

While technology isn’t going to change air travel overnight, it is certainly on its way to altering the way people travel and fly. Only time will tell what else technology has in store for the future of travel.

Emirates, Virgin America win Passenger Choice Awards

Window or aisle? Coffee or Coke? Choices for airline passengers are shrinking faster than the on-board snack. But there are some airlines that are still mindful of the passenger experience and they were announced last night at the 2011 Passenger Choice Awards.

Winning the top awards for Best Overall Passenger Experience were Emirates and Virgin America. The top awards were split between larger airlines, with over 50 IFE-equipped (In Flight Entertainment-Equipped) planes in fleet (Emirates), and smaller airlines, with under 50 IFE-quipped planes in fleet (Virgin America). Not surprisingly, Emirates and Virgin America each won for their respective regions, Middle East and Americas, and Virgin America also pulled in awards for Best Inflight Video and Best Ground Experience. Another Virgin brand, V Australia – the international airline of Virgin Australia – won Passenger Choice awards for Best in Region: Asia and Australasia, Best IFE User Interface, and Best Food and Beverage. The only U.S.-based airline to win a Passenger Choice award was JetBlue, which won for Best Cabin Ambiance.

Here are all of the winners:

  • Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – Emirates
  • Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – Virgin America
  • Best in Region: Africa – South African Airways
  • Best in Region: Americas – Virgin America
  • Best in Region: Asia and Australasia – V Australia
  • Best in Region: Europe – Virgin Atlantic
  • Best in Region: Middle East – Emirates
  • Best Inflight Publication – Avianca
  • Best IFE User Interface – V Australia
  • Best Inflight Connectivity & Communications – Oman Air
  • Best Inflight Video – Virgin America
  • Best Cabin Ambiance – JetBlue
  • Best Food & Beverage in conjunction with IFSA – V Australia
  • Best Ground Experience – Virgin America

Another winner at the Passenger Choice Awards was Air New Zealand, which won the Avion Award for Best Single Achievement in Passenger Experience for the Skycouch Family Experience (pictured above and in this gallery), which is about as comfortable as you can expect to get in economy class on a commercial flight in the foreseeable future.

Photo courtesy Air New Zealand

Breaking: Delta to refund taxes collected during FAA shutdown

There was hope and outcry last week after news broke that as part of its partial shutdown, the FAA wouldn’t be collecting the fees that it assesses against domestic airline tickets. Looking forward to a tax holiday, many travelers started searching for tickets only minutes after the tax break went into effect — only to learn that airlines had raised their ticket prices to wipe out any savingseffectively pocketing the difference in price.

The outrage has slowly been trickling through the media and into the political ranks of our government, most notably in a letter to Delta from Aviation Operations, Safety and Security Subcommittee Chairwoman Maria Cantwell (D-WA) and Chairman John D. (Jay) Rockefeller IV (D-WV).

Believe it or not, the airlines may be listening. Just this afternoon, Delta Air Lines announced that they would be the first major carrier to refund extraneous hikes imposed by the airlines, provided that the IRS puts plans into place. You can read the full release over on their website.

Lets hope that the other airlines make the right decision and follow suit.

update: Delta Corporate communications got in touch to clarify the refunds:


“..what we’re refunding are the taxes customers paid on tickets purchase before the FAA shutdown, for travel during the shutdown period. The IRS has said that customers who travel during this period, who already paid those taxes, were technically overtaxed and may be eligible for a refund. Delta announced yesterday that to help facilitate those refunds, we’ll provide them directly to our customers so that they don’t have to file a claim with the IRS.

[flickr image via Refracted Moments]

Cockpit Chronicles: Eight ways to slow a jet

One of my first posts on Cockpit Chronicles was an explanation on how to park a 757. At the risk of catering only to people who have recently acquired their own Boeing jets, I’d like to continue with another lesson.

The eight ways to slow a jet

When you’re driving your 5-speed manual transmission car and you exit an offramp, besides just taking your foot off the gas pedal, there are a couple of different ways that you can slow down. Most people probably put on the brakes, but you could also downshift as well.

In an airliner, there are four different ways inflight and four methods on the ground to slow a jet, and often these techniques can be used in conjunction.

Unlike turboprop airplanes, jets are rather difficult to slow down and require a bit of planning in advance to avoid burning too much fuel or ending up too high at the airport for landing.

So let’s start with our Boeing that’s at 33,000 feet. Pilots will use a rough “3 to 1” guide when deciding when they’ll need to start down, adjusting for wind as needed.

To do that, take the 33,000 feet, drop the zeros and multiply it by three. 33 X 3 = 99 miles.

So, for a descent at idle thrust, the pilots will need to start down within 99 miles of the airport. Any later and they’ll be too high and need to add drag to get down, and any sooner and they may need to add power and level off for a while. Either way, more fuel is burned.

A side note: If the engines were to fail, our airplane would likely be able to make it to the runway if it were within that 99 mile point. It’s just going to take some perfect planning on the part of the pilots, as was the case with the Air Transat and Air Canada flights.

Since an airplane burns far less fuel at altitude, it’s best to stay up high until the airplane can descend, ideally at idle thrust, all the way to the final approach segment. That’s our goal, subject to air traffic control requiring something different.

It’s not uncommon, especially in the U.S., for air traffic controllers to leave you at altitude past your normal beginning of descent point. In this case, it’s going to take more than idle thrust to descend quickly enough.Speed Brakes

In this situation, we can use speed brakes, which are the panels on top of the wing that move up equally on both wings to increase the drag on an airplane and reduce the lift.

So they’re the best method to initially increase the rate of descent and/or slow the airplane.

Since there are usually no airspeed limitations when using speed brakes, they can be deployed anytime they’re needed.

Flaps

The next method to slow an airplane involves using the flaps. These devices are panels that extend from the leading and trailing edges of the jet to change the shape of the wing to provide more lift. This allows a high-speed wing to quickly transform into a wing that can keep the jet in the air at much lower speeds.

In addition to creating more lift, flaps also create drag, and can slow a jet nicely. Unfortunately, we can’t begin to use the flaps until below 250 knots or so. Each step of the flaps has a different speed limit, above which too much stress will be placed on the flaps and a maintenance inspection would be necessary if that limit were exceeded.

We now have a program called FOQA, or Flight Operations Quality Assurance, that records the exact speed at which the flaps are deployed among many other parameters and sends a report to the company (see my personal experiences with FOQA here). Should the flap speed limits be exceeded, the airplane is taken out of service and given a thorough inspection, sometimes costing tens of thousands of dollars in maintenance man-hours to accomplish, not to mention the revenue lost when an airplane isn’t flying.

So let’s say that we’re flying into Miami or Los Angeles which are two airports known for the ‘slam dunking’ that ATC occasionally needs on certain arrivals.

Imagine that you’re now at 230 knots with the first notch of flaps extended and you still aren’t descending at a high enough rate. What can you do? More flaps would add drag, but you’ll need to be below 220 knots before you can go to flaps 5. And you’d better not hit a gust or any turbulence that sends you above 220 with those flaps out.

Landing Gear

So the next solution is the landing gear. This can be extended at any time you’re showing 270 knots or less of airspeed. They add a similar amount of drag as the spoilers, which are still extended in our scenario.

Pull up, pull up!

Finally, as with any airplane, our 4th method to decelerate is pretty basic; lift the nose up which initially decreases our rate of descent. We adjust the descent to slow the aircraft to bring the flaps out on schedule.

Often times there are points along an arrival where we’ll need to be at a certain speed and altitude. These ‘crossing restrictions’ are very important to meet and add another challenge for the arrival.


Pull Up, Pull Up!

Fortunately we don’t have to rely only on the 3 to 1 calculation to properly meet these targets when planning our descent. We can plug in the speed and altitude we want when flying over a waypoint into the FMS, or Flight Management System, that will calculate the time we should start down, using a function called VNAV, or Vertical Navigation.

Slowing down after landing – Ground Spoilers

Finally when we touch down, ground spoilers will automatically deploy from the top of the wings. This is done by using the same handle which deploy the same panels as the speed brakes, but now a few extra panels that open even further than the speed brakes are included.

These panels not only give us added drag, but when deployed, they add weight to the wheels which dramatically increases the effectiveness of our second method of stopping, the brakes.

Brakes!

All airliner brakes have anti-skid protection and the option to use ‘autobrakes’ for landing. We can preset the brakes before landing to automatically activate soon after we touch down. There are five different levels to choose from, with ‘max auto’ the one to use on slick runways. The same setting on a dry runway would leave a nose print in the setback in front of you, however.

To manually operate the brakes, pressure is applied to the top of the rudder pedals with your toes which, if they were selected, will also kick off the autobrakes. We generally don’t manually apply brakes until we’re below 100 knots. Pilots can even control the right and left brakes independently by pressing the tops of the right or left rudder pedals.

Reverse thrust

The noisiest, and third most effective way to stop an airplane on the ground is to use reverse thrust. This is done by lifting some handles that are in front of the thrust levers (throttles) when they’re at idle. The farther we pull these handles, the more thrust is deflected forwards to slow the jet. If these devices are inoperative, or a specific airport has restrictions on their use during late night hours, only 400 to 600 extra feet are needed for landing.

As we slow through 80 knots, we’ll bring the reverse thrust to idle and coming through 60 knots we are advised to stow the reverse thrust sleeve completely.

Here is a video of the reversers in operation that I caught while mechanics were making adjustments.

All of these methods can be seen in this picture of the center console of a Boeing 757:

Aerodynamic braking

There’s actually a fourth method of slowing an airplane after landing, but it’s generally not effective in the airline world, and more often seen when watching the Space Shuttle land. Aerodynamic braking is when the nose wheel is held high off the ground to use the drag of the airplane as a way to slow down. It’s not really effective, and it delays our ability to use brakes (and reverse thrust on the MD-80) while the nose wheel is still off the ground.

To taxi to the gate, the captain will use a combination of throttle and brakes to control the speed, which the FAA says shouldn’t exceed that of a person walking briskly. In reality, five to fifteen knots while taxiing is far more common.


So there you go. Oh, and congratulations on your recent jet acquisition. Or for those of you just worried about an Airport ’75 event occurring on your next flight, this could come in handy.

Either way, stay tuned for some more obscure airline flying tips!

Cockpit Chronicles takes you along on some of Kent’s trips as an international co-pilot on the Boeing 757 and 767 based in New York. Have any questions for Kent? Talk to him on the Cockpit Chronicles Facebook page or follow Kent on Twitter @veryjr.

Galley Gossip: Is it okay for passengers to dump their drinks on the floor during turbulence?

Dear Heather, Today I heard an announcement in-flight I’d never heard before and was wondering if you make it often, or ever. After serving drinks, it got a little turbulent and the flight attendants had to sit down. A few minutes later the purser came on and said, “if you’re having trouble controlling your drinks, please just dump them on the floor.” WHAT? And waste all this good wine, I thought. I just chugged mine and it was not an issue, but wondered if anyone poured theirs on the floor. What do you think of this? – Frequent Flying Ron

I’ve been a flight attendant for sixteen years and while I have yet to make a PA like the one you heard, I have suggested doing the same thing to passengers sitting near my jump seat after they rang the call light and then held up their drinks in the air during a rough patch of air. This right after the Captain made the announcement, “Flight attendants take your jump seats now!” When you hear those words, you know it’s going to be bad.

There are four types of turbulence: light, moderate, severe, and extreme.Light turbulence causes a slight, rapid and somewhat rhythmic bumpiness without appreciable changes in altitude or attitude. Sometimes pilots refer to it as light chop. It’s the kind that rocks babies, and even a few overly worked flight attendants, to sleep. The seat belt sign may be on, but flight attendants are still able to conduct the food service with little to no difficulty.

Moderate turbulence is a little more intense. It causes rapid bumps or jolts without changes in aircraft altitude. Passengers will feel the strain of their seat belts. Unsecured objects in the galley may dislodge. Conducting a food service or checking for seat belt compliance is difficult.

Severe turbulence causes large or abrupt changes in altitude. The aircraft may be momentarily out of control. Passengers are forced violently against their seats. Walking is impossible. If flight attendants haven’t strapped into their jump seats already, we may not be able to do so and we’ll have to grab the nearest available passenger seat. If there’s not one open, we’ll sit on a passenger – any one will do. Make sure to hold on to us tightly.

Extreme turbulence rarely happens, but when it does it will violently toss an aircraft about, making it practically impossible to control. Structural damage is possible.


According to the FAA’s website, over a million people travel by air every day. From 1980 through 2008 there were 238 accidents involving turbulence, resulting in 298 serious injuries and three fatalities. Of the three fatalities, two passengers were not wearing their safety belt while the seat belt sign was on. Of the 298 seriously injured, 184 involved were flight attendants. So if you see flight attendants sitting in the jump seats when it starts to get bumpy, it’s safe to assume we’re just trying to make sure we don’t end up in a hospital far away from home or be forced into early retirement!

So is it okay to dump your drink on the floor during turbulence? I’m not going to say it’s okay. But I’m also not going to say it’s not okay. What I will say is we’d rather you do what Ron did and drink faster! Or wait for us to whisk it away when it’s safe to be up in the cabin.

Photo courtesy of MikeCogh