Ask Gadling: You missed your flight

by Meg Nesterov on


Even in this day and age of flight delays and cancellations, it’s always not the airline’s fault that you miss your flight. It happens: you oversleep, get stuck in traffic, or just run late on the way to the airport and miss your flight. A few months ago, my husband and I were heading out of Istanbul for the weekend and because of unusually long security lines and non-functional check-in kiosks, our flight closed just before we got to the check-in counter and we missed the flight. Turkish Airlines rebooked and ticketed us on another flight with a small change fee. Recently, some visiting friends missed their flight home though they were *at the gate* due to a last-minute gate change and zero announcements. Despite the fact that other passengers made the same mistake, they paid a change fee plus the fare difference, and they were also flying Turkish Airlines.

So what can you do if you miss your flight?

View more Ask Gadling: Travel Advice from an Expert or send your question to ask [at] gadling [dot] com.
  1. Proceed to the airport check in counter – There used to be an unwritten “flat tire” rule that meant if you got a flat tire en route, you could show up and be put on the next flight with no charge. That rule seems to have gone the way of the free meal in coach, but many airlines may still try to help depending on demand and schedules. If you are on your way but think you will miss the check in cut off time but not the departure time, try calling the airline in case they are able to check you in and then rush you to the gate. Even if you know you will miss your flight, your odds of being rebooked are better if you are physically at the airport than if you go back home or to your hotel. You may even still make the fight if you can (politely, please!) push through security if you tell other passengers you are about to miss your flight.
  2. Use your status if you have it – If you are flying an airline you hold status with, now is the time to call the Gold desk. Flying a full-fare or upper class ticket can also help. This is not to say you should threaten anyone or act self-important, you want to show you are a valuable customer who would greatly appreciate being accommodated. Missed flights are another good case for travel insurance, if you’ve ensured your trip, you may be able to be rebooked for free.
  3. Be calm and flexible – It may not be your fault that your taxi driver took the long way to the airport, but you’re still in the weaker position and at the mercy of the ticketing agent. It won’t help to be difficult or angry. Additionally, being flexible about your routing can help, especially if you’ve missed the last direct flight of the day. Ask about connections or even flights to neighboring cities where you can take a train or drive the rest of the way. The day we missed our flight out of Istanbul to Pristina, we ended up on the next flight – to Prague. Your travel plans may not always be so flexible, but getting a seat on a connecting flight may mean you get home – or on vacation – faster.

Gadling readers: what’s your experience been when you’ve missed a flight? What airlines do you find to be the most accommodating?

Name Richard Branson’s Virgin America plane for charity

by Melanie Nayer on

Have a knack for creativity? Always dreamed of seeing your work at 38,000-feet? Now’s your chance.

Sir Richard Branson is auctioning the chance for the highest bidder to name one of Virgin America’s brand new Airbus A320-family commercial aircraft, all in the name of charity.

Virgin America and it’s fearless leader are known for being a little cheeky when it comes to in-flight fun, and the names of the planes are no exception. Join the ranks of celebs like comedian Stephen Colbert and create a plane name that will be permanently painted onto a new Virgin America plane in 2011 or 2012.

Here’s how it works:

Head to charitybuzz, the leading destination for online charity auctions, and submit your bid for a plane name until Nov. 11, 2010. The highest bidder wins bragging rights! All proceeds will benefit Virgin Unite & The Eve Branson Foundation, a nonprofit that tackles tough social and environmental problems with an entrepreneurial approach.

If the plane doesn’t suit you, bid on other items up for auction including a trip to Richard Branson’s private Necker Island, a trip to his Moroccan hideaway Kasbah Tamadot, and many more travel and luxury experiences. You can find the full list of auction items here.

Delta sued over alleged false advertising on price guarantees

by Tom Johansmeyer on

Delta is headed to court over its claims of providing the best fare every day. Normally, this sort of advertising bravado wouldn’t lead to litigation, but the person buying the ticket happened to be Robert Izard … the “Izard” in law firm Izard Nobel LLP.

When Izard’s wife, Susan, sought a ticket to Israel on Delta, she was told the best rate for business class was more than $3,000 – if she paid for coach and used miles to upgrade. Her husband spent $300 to transfer enough miles to her SkyMiles account, adding to the tally.

What happened next is a lesson in “loose lips.”

After transferring the miles, Susan pushed a little harder on the phone to find out if she truly got the best deal. According to CTWatchdog.com (on which Izard’s firm advertises), the rep “finally conceded” that buying a business class ticket without any mileage games would have cost only $2,692.69, with all taxes included.
The report continues:

“Defendant’s representation that the economy class ticket at a cost of over $3,000 was “Today’s Best Guaranteed Fare” was false and misleading,” says the suit.

While the suit does not seek class action status, Wayne Boulton, an attorney with the West Hartford firm who actually filed the suit, said it could be changed if the firm discovers that others were also not provided with the best price of the day by Delta.

So, what’s next? A lawsuit signaling a decline in customer service when the price of oil climbs?

[photo by cliff1066 via Flickr]

Delta says customer service isn’t dependent upon costs

by Tom Johansmeyer on

It looks like Delta has some strong thoughts on airfare and customer service. The airline identified as the worst in the United States is now saying that customer service shouldn’t be related to operating expenses – well, at least that’s the implication of the new ad the airline is running on New York City subways: “Customer service shouldn’t fluctuate with the price of oil.”

The fact that airlines generally aren’t famous for customer service is well-established, and many excuses reasons are given, ranging from regulatory constraints to a lack of cooperation from passengers. Of course, cost always comes into the equation, too. Despite a strong year for air carriers in 2010, history shows that this is a volatile industry, and it’s always necessary to keep an eye on expenses.

It isn’t unusual to see airline industry employees cite cheap flights as a reason for the decline in customer service: what else do passengers expect, right?
This is what makes Delta’s move so interesting. A direct statement that service shouldn’t be constrained by underlying expenses (and thus profit margins), the ad I saw on the 3 train yesterday morning takes a bold stand. Delta is taking conventional wisdom head-on (well, airline industry conventional wisdom) in a very public way.

It should be interesting to see if this leads to a change in the airline industry employee population’s position on the relationship between cheap tickets and passenger expectations. For Delta employees, leaning on the traditional rationale results in a direct contradiction with the company’s stated message. Though the sentiment may not trickle down to employees of other carriers, their being vocal about the informal “expense-to-service” ratio inherently puts them at a disadvantage relative to Delta’s claim. The subtlety may not reach the average consumer (especially those who don’t come into contact with Delta’s ads), but the implication is clear.

Doubtless, it makes sense to draw distinctions between advertisements and expectations, and any change at Delta based on this messaging will take time to implement (let’s be realistic – big companies do tend to move slowly). Nonetheless, it will be interesting to see how this situation unfolds.

So, tell us what you think: do you think customer service expectations in the airline business should be linked to the price you pay for a seat? Leave a comment below!

Five ways to get to Kabul, Afghanistan

by Tom Johansmeyer on

Does your definition of “adventure travel” involve a safety briefing and equipment to keep you safe? If so, there’s a hard-core version of the concept that you’ve been missing. Chase the ultimate thrill in Afghanistan, and your world will never be the same. In case you haven’t heard, there’s a war going on, not to mention plenty of corruption. You will have an adventure to talk about when if you get home.

So, how do you get there?

Unsurprisingly, there isn’t a lot of demand for travel to Afghanistan. It looks like your best (and sometimes only) bet is to fly into Kabul and branch out from there. Flight availability varies with the fighting and willingness of air carriers to assume the attendant risk, so you may need to hunt around a bit and be flexible. The good news, though, is that the flights appear to be relatively inexpensive.

Below, you’ll find five ways to get to Kabul. The rest is up to you.

%Gallery-9128%1. Air Arabia: though it seems this airline used to offer flights directly to Kabul, this destination is no longer listed. But, you can always get close: fly to Peshawar, Pakistan, and take your chances with a local guide or solo trek.

Bonus: Air Arabia isn’t flying into a war zone any more. Take the hint.

2. Ariana Afghan Airlines: this regional carrier offers flights to Kabul from more than a dozen cities, including some that are recognizable and easily accessible, like Frankfurt and Moscow. A quick look at the website shows you that Ariana specializes in Kabul, as every flight available either starts or ends there. If you’re looking to save a few bucks on your little adventure, you could do worse: roundtrip tickets are only around $1,000 and kids’ fares are even cheaper (bring the whole family!). There are additional discounts for long-term stays of six months or a year. Unsettlingly, one-way fares are listed on the website.

Bonus: There is a customer loyalty program, but details have yet to be published.

3. Pakistan International: There aren’t any direct flights to Kabul, unless you fly from Dubai, make that your first stop from the United States. Flights from Islamabad are available only four days a week (Monday, Thursday, Saturday and Sunday). If you prefer to leave from Peshawar, you’re limited to Saturdays. Build this into your itinerary.

Bonus: Business class seats are available!

4. Kam Air: Do you want choices? You’ll get them with Kam Air! Among the cities that will get you to Kabul are Dubai, New Delhi and Islamabad. Tehran and Mashad require layovers in Mazar, which you probably don’t want. When planning your travel, pay attention to which cities have flights to Kabul on which days (your best bet is Dubai).

Bonus: You have choices … what more could you want?

5. Get a job: if you really are committed to visiting Afghanistan, consider finding employment there. I’ve heard that there are plenty of U.S. government jobs that offer no end of opportunity to go to Afghanistan. You’ll even get free clothing and be surrounded by some well-trained security folks (hint, hint).

Bonus: You’ll get money for college.

[photo by isafmedia via Flickr]