Photo of the Day (2.14.2010)

by Jeremy Kressmann on

Travel photos are typically taken once we arrive at our destination. But did you ever consider the airport as a great setting for travel photography? The rhythm of the passengers hustling about, brightly colored airplane tail fins and the ever changing sky all make for great subjects as you begin to document your trip. Flickr user jameskadamson shared this uniquely framed airport snap with us during a stopover at Tokyo’s Narita International.

Have any photos you want us to consider for Gadling’s Photo of the Day? Submit your best shots here.

Calling about your plane tickets? Clear your afternoon

by Grant Martin on

Three hours into my phone call with the Delta Airlines Platinum desk yesterday evening, I started to suspect that something was awry. Wait times on this normally outstanding phone line are usually in the seconds, not hours, and for a delay of this magnitude, something must not be right.

Indeed, while Saturday’s weather at my Hong Kong flat was cloudy and balmy, the snow in the United States was continuing to fall, resulting in countless canceled flights, missed connections, buried airports and subsequent calls to customer service. Investigating the matter deeper, I found similar frustrations at other carriers, with some travelers reporting jaw dropping on-hold times and others saying that they had simply been hung up on.

In short, the airlines’ IT infrastructure can’t seem to handle the number of service calls this weekend. So if you’ve got immediate business, make some time. First, ensure that your issue can’t be resolved over the web or via your travel agent. If they can’t do it and if the need is immediate, call your airline, open a bottle of scotch and turn on the Olympics — it’s going to be a long, arduous journey — and you haven’t even left home yet.

But to the airlines: Has Valentine’s Day 2007 taught you nothing? The snowy debacle that stranded hundreds of passengers in airplanes and airports across the east has been heralded as the perfect model of airline incompetence. By now you should have a disaster-proof mechanism to communicate with passengers in the case of inclement weather — even if it’s outsourced overseas, it’s better than hanging up them. Get it together!

Use heat packs to avoid clogged ears – Airplane tip

by Gadling Staff on

Traditional methods for clearing “flier’s ear” include yawning, chewing gum, and using special earplugs for flying. However, there are other methods for preventing this painful condition, including this unusual, but effective, one:

  • Pack two small heat packs (they grow warm when mashed).
  • Use earphones to hold one over each ear.
  • Keep the earphones’ plug visible so flight attendants will see you’re not using an electronic device.

You’ll get a few weird looks, but it may help. (A pack may last a couple of flights if placed in an airtight bag after use.)

Think those sale airfares are cheap? Think again!

by Grant Martin on

Nary a day goes by when we don’t receive another email at Gadling from an airline or travel agent trumpeting the latest sale fare to this season’s hot destination. Fares like $215 to Barcelona, $199 to London and $400 to Buenos Aires tickle our travel fancies, filling us with the dream that we can score a dirt cheap international ticket and jetset away for an action packed, budget weekend.

Click through those links to the booking page, however, and your miracle sale fares will evaporate. But where did these original, quoted prices come from? Lets take a look.

In an advertisement (ie, email) that an airline sends to you, airfares are often only quoted one way. So the $215 fare that you see to Barcelona above is actually $430. That’s not a bad price until you also note that taxes and fees aren’t included, which for any transatlantic destination is a least $100. That pushes the price up to $530.

But that’s still a good sale price, right? Maybe not. Yesterday’s Air France sale advertised fares from New York to Madrid for $239. Making the ticket round trip with fees included (say, from March 3rd to March 10th) brings the price up to $570. That same fare on British Airways: $518. Air Europa (who?): $520. What kind of a sale is this?

The lesson here is that it’s important to keep both the advertorial angle and the competition in mind when considering a sale fare. Airlines send these emails out to get your brain engaged, drag you into their site and make a sale, but a good consumer does her homework, compares prices and knows when a fare is truly outstanding.
What works
You can throw nine out of ten of those sale emails into your trash bin as soon as they reach your inbox. Instead, set a fare alert on Kayak or Orbitz for low fares between key target cities (example: New York – London for under $300) and make sure it’s set to alert you every day.

Subscribe to newsletters like Airfarewatchdog and browse the wealth of fares available at Farecompare. They both have twitter feeds that you can follow as well. Keep an eye on Flyertalk for dirt cheap “mileage run” fares if you’ve got some extra time.

And last but not least, keep your head out of the ground when you get a “sale” email from the airlines or a travel agent. If the fare seems too good to be true even though it was mass emailed to fifty thousand people, it probably is.

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Breaking: Air New Zealand to offer lie-flat seats in transpacific economy cabins

by Grant Martin on

After three years of waiting, the announcement is finally live: Air New Zealand will be reconfiguring their Boeing 777 cabins to incorporate lie flat seats in economy, a revolutionary change to transpacific travel and a godsend to long haul passengers. Traditionally, the comfort of lie-flat seats is only reserved for travelers in business or first class, but with these new configurations, even economy travelers will be able to stretch out for a good night’s sleep.

The novelty comes with a redesign to the way that economy seats mate together. The combination of a smooth interface between each seat, moveable armrests and an extension to the seats effectively makes a sideways bed onto which a few travelers can lie.

Changes to premium economy and business class will also be redesigned for better space utilization.

Our own blogger Kent Wien is on the ground in Auckland as we type, collecting photos, videos and all of the fine details of the new cabin configurations. Stay tuned to Gadling over the course of this evening for real-time updates, videos, pictures and to take part in the the revolution of transpacific travel as we know it.

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UPDATE: Check out Kent’s thorough profile and photos of the new seats here!