Airport efficiency: the world’s winners

by Tom Johansmeyer on

Do you get frustrated when you walk into an airport? Even before you get there? On good days, it’s a painful experience, with long lines, the security gauntlet and procedures (which may or may not be appropriate) that are guaranteed to annoy. It should come as no surprise that some are better than others. While the hope for a headache-free flight may not change your vacation plans, knowing that you’ll pass though one may take the edge off a bit.

The Air Transport Research Society has put out a list of the world’s most efficient airports, large and small, in the top three regions for travel: North America, Asia-Pacific and Europe. The rankings were based on a wide range of statistic, including “traffic data, on-time statistics, financial reports and passenger throughput.”

According to the ATRS, the five airports least likely to drive you nuts (by region) are:

  • Europe, Large Airport (more than 15 million passengers): Oslo, Norway
  • Europe, Small Airport (less than 15 million passengers): Geneva, Switzerland
  • North America, Large Airport (more than 15 million passengers): Atlanta, Georgia
  • North America, Small Airport (less than 15 million passengers): Raleigh-Durham, North Carolina
  • Asia-Pacific, Large Airport (more than 15 million passengers): Hong Kong
  • Asia-Pacific, Small Airport (less than 15 million passengers): Seoul-Gimpo, South Korea

So, which one is the best in the world? The ATRS gives that distinction to Atlanta, which is tops for traffic and has solid financial management. Seoul-Gimpo, according to the study, has made a “remarkable turnaround, and Oslo knocked Copenhagen out of the winner’s circle that it had owned for several years.

[photo by Franco Folini via Flickr]

New British airport to cost more than $100,000 a person

by Tom Johansmeyer on

Airports aren’t cheap, but the new one coming in on St Helena redefines pricey. The British government is getting ready to shell out £300 million (around $460 million) for an airport on the little island in the South Atlantic Ocean. This translates to £75,000 (approximately $115,000) for each of the 4,000 people living there. Right now, you can only get to the island by a ship that needs to be replaced – which would cost £64 million, in addition to operating costs afterward.

According to International Development Secretary Andrew Mitchell, the UK has an “obligation” to this British Overseas Territory to build a new airport. In the long run, the country’s ministers believe that an airport would be a better budgetary move, even though the last Labour Government scrapped the notion.

Fortunately for the folks on St Helena, the rest of the UK’s taxpayers will be pitching in some cash.

[photo by a.drian via Flickr]

Ask Gadling: How do I get bumped from a flight?

by Grant Martin on

Today’s question comes from Mary in San Jose, CA:

Hi, I’m flying from San Jose to Appleton, WI. I’d like to know what to do if I get bumped? Will they let me call the person waiting for me to let them know I won’t be on time?

Gadling: What Mary’s referring to is the legendary “bump,” the notion that if a flight is oversold that the airline will offer passengers compensation to skip it and take the next best route. Rarely, they may even involuntarily bump passengers and offer a higher rate of compensation, but this event is pretty uncommon — lots of people usually volunteer for the initial bump call because they want vouchers for future travel.

Should you find yourself on an overbooked flight, Mary, gate agents will first likely make an announcement in the gate area asking if anyone is willing to change flights for a travel voucher. For a domestic flight, this is usually around $300, but this can be slightly more or less.

If you hear this announcement, you want to be the first person up to that counter to volunteer — there will be plenty of other willing people in the same boat as you.

View more Ask Gadling: Travel Advice from an Expert or send your question to ask [at] gadling [dot] com.

Before you run up to the gate all helter-skelter though, make sure you’re well prepared for the consequences. If there are no alternative routes home that day, you may be forced to spend the night in your current city or worse, even in the airport. You also may be forced to endure long layovers either at your current location or somewhere en route on the way home. Is that worth the flight voucher? Only you can tell.

Not sure if your flight is overbooked? You can always go to seatcounter.com to check how full your flights are. It can be difficult to read, but if you look up your flight and see lots of red zeroes next to it then you can bet that it’s overbooked.

Alternatively, you can always call the airline to ask how full the flight is — they’re not legally obligated to tell you if the flight is overbooked, but they’ll give you a good indication. And if you find the right agent, he or she will tell you how overbooked it is.

As a rule of thumb, Mary, assume that your flight isn’t overbooked and that it’s going to operate as normal. If you do get bumped, you should have plenty of time to reorient your return trip, make a few calls and get yourself in order for your next flight(s).

If you want more details on the whole process and how to engineer it to your advantage, check out Gadling’s Guide to Getting Bumped that we published a couple of years back.

[photo credit via the strangely familiar davitydave on flickr]

Terrible seat assignment kills airline passenger

by Tom Johansmeyer on

When Nas Air flight XY 720 from Beirut landed in Riyadh, airport workers found just how severe having the worst seat on the flight can be. The passenger wasn’t alive any more, of course … oh, and he was found on the landing gear. The corpse, ostensibly cold, has been shipped off to forensic medical experts for tests, according to local authorities.

So, how did he get there? According to AFP:

Lebanon’s state-run National News Agency (NNA) said passengers on the plane reported seeing a man in a baseball cap with a backpack make a dash for plane as it prepared to taxi. He stumbled once and then continued towards the plane.

The passengers and flight attendants let the pilot know about this, but he reportedly didn’t do anything about it. Nas Air is staying tight-lipped on the affair.

[photo by dynamosquito via Flickr]

Photo of the Day (7.8.10)

by Meg Nesterov on
Delays happen. Sometimes there are mechanical issues. Other times, weather plays a role in the form of ash clouds or blizzards. And other times, your flight crew just needs to sample every flavor of Jelly Babies, the UK equivalent of Gummy Bears.

This Flickr shot from OurManWhere captures a moment in Bangkok in the Golden Age of Air Travel (at least for the crew) when travel is still an exciting and sweet time. So what if you are stuck in the airport when you could be enjoying a “Bigheart” treat? Add some local tabloid reading and a quick airport massage, and you could have a rather pleasant layover.

Catch any flight attendants on a sugar high or find a way to make the most of your flight delay? Submit your images to Gadling’s Flickr group right now and we might use it for a future Photo of the Day.