Cockpit Chronicles: A Landing Fit For A King

Harriet Baskas from StuckatTheAirport.com asked a few of us to identify the “scariest airports” as seen through the eyes of pilots. I gave her a list of “challenging” airports instead. I told her about New York’s LaGuardia and Washington, D.C.’s Reagan airports but I wondered if I should have mentioned Eek or Nightmute, two of my personal favorites from flying in Alaska, that attract only a few local travelers.

In the end, LaGuardia, Reagan and Orange County, in Santa Ana, California, made the cut in her article. I couldn’t really disagree with the choices. All three are short runways and each one has at least one unique departure or arrival procedure that requires a bit of piloting skill.

But do pilots worry, or get scared when flying into these places? I haven’t seen any evidence to support that. Do we feel some pressure? Sure.

A recent LaGuardia landing is a good example. Since finishing my initial operating experience (IOE) as a new captain on the MD-80, I hadn’t flown into LaGuardia for over a month. I managed to get two or three landings there with the instructor giving me the IOE training, but most of my subsequent trips had been out of Newark, another airport that’s part of my home base.

Finally, after finishing a three-day trip with layovers in Cleveland and Albuquerque, I’d get my first landing back at the USS LaGuardia. We joke about its short length, but it really isn’t much worse than the shortest runway in Boston, Chicago or San Diego. And as a co-pilot, I had flown into LGA many times. So why the pressure?

It might come as a surprise to some, but most pilots don’t constantly think about the responsibility that comes with flying a planeload of passengers while they’re flying. I suppose it’s because, in a selfish way, a passenger’s safety is no more important than my own, and this tends to be enough to ensure that the airplane and its occupants are flown in a safe way.

But I do have one recurring thought that goes through my mind during the more challenging times. Because of the hundreds of accident reports we’ve read that never fail to leave an impression, a little voice in my head can often be heard critiquing every decision or action.

And especially when things begin to go wrong on a flight, either mechanically, or because of weather or poor decision-making, that little voice in your head begins to craft your own accident report. And when you start hearing excerpts in your head, such as “captain elected to take off from the shorter, ice-covered runway to save time as the flight had been delayed” you tend to step back and re-think your decisions.

During my first LaGuardia landing as a captain, these type of thoughts were going through my head. Nothing was out of the ordinary – the weather was clear and while it was dark, the visibility was excellent.

But this time, it wasn’t an NTSB accident report that I was hearing; it was a newspaper headline because that night I had royalty aboard the flight.Jerry Lewis was flying in seat 2F. I could already hear not only the accident report, but the newspaper headlines. “The King of Comedy, involved in airline accident – new captain making his first landing into short New York runway.”

A double-blink and a glance over at my co-pilot, Mark, quickly brought me back into the present situation. I had briefed Mark on the turn-off point I intended to use, the approach we’d be flying, and the final flaps we’d select (all of them, or 40 degrees). In my mind the touchdown point was visualized, and we were now slowed to our approach speed. Really, what could go wrong?

“Lewis, who was returning from a performance in Las Vegas, had connected in Chicago for the doomed flight back to LaGuardia.”

Oh, stop it. This is just another landing. OK, so yes, there was a bit of a crosswind at 14 knots, but that’s nothing we haven’t seen before.

“50, 40, 30, 20, 10 …” The electronic radio altimeter called out as we crossed over from water to runway, punctuated by a nice ‘thunk.’ It wasn’t a roll-it-on-greaser, but the landing was on speed and right at the touchdown point at about 1,000 feet down the 7,000-foot runway, leaving more than a mile to slow down smoothly.

After the flight, I smiled at how easy it was to think up dreadful headlines on the approach, which was especially ironic, since I struggle to put a title on my “Cockpit Chronicles” posts for Gadling.

As we were finishing up the parking checklist, Mr. Lewis poked his head inside the door and said, “Thanks for the great flight, guys.”

Some landings you’ll never forget, and this was just one of them.

[Photo credit: Kent Wien]

Related: Kent’s favorite and least favorite runways.

Cockpit Chronicles” takes you along on some of Kent’s trips as a captain on the MD-80 based in New York. Have any questions for Kent? Check out the “Cockpit Chronicles” Facebook page or follow Kent on Twitter @veryjr.

Man Wears 70 Items Of Clothing To Avoid Baggage Fees

An air traveler ended up wearing 70 items of clothing in an effort to avoid extra baggage charges at an airport in China.

Digital Spy says a local paper reported that an unidentified passenger at Guangzhou Baiyun International Airport took out and wore more than 60 shirts and nine pairs of pants when his luggage exceeded the weight limit.

He is described as looking like a “sumo wrestler” in the report.

Wanting to board a flight to Nairobi, Kenya, the man was stopped in security by a metal detector and had to undergo a full body search. In his layers and layers of pockets, officials discovered batteries, thumb drives and device chargers.

Have you ever done anything crazy in a last ditch effort to avoid baggage fees? I’ve definitely transferred clothing from a checked bag to my carry on while in front of an airline agent, and I’ve seen people wearing 2-3 hats on occasion, but in this case I think I would have forked over the fee instead of sitting uncomfortably on an international flight.

[Photo credit: Flickr user geolawie]

The 10 Best Travel Apps For Flight Attendants

Photo: PartyMonstrrr/Flickr

1. FAAWait – During a creeping weather delay a flight attendant who also works part time as an air traffic controller told me about FAAWait. It’s his favorite app. One click and we knew which airports across the country were also experiencing delays, how long the delays were averaging, and what had caused the delays.

2. MyRadar: Recently a fearful flier on board one of my flights spent three hours watching the weather light up his iPad screen: blue, green, red – wow, so much red! He knew exactly when to expect turbulence, how bad it might get, and how long it would last. Knowing this kept him calm. At one point he even turned around in his seat to let the crew know it would be smooth flying from here on out. Two seconds later the captain called to tell us the exact same thing, it was safe to get up and finish the service. Since then I’ve been recommending the app to anyone who mentions they’re afraid to fly.

3. WhatsApp: An Emirate’s flight attendant from Bosnia based in Saudi Arabia told me about this app on a flight from Miami to New York. WhatsApp makes it possible to send text messages to friends and family out of the country free of charge. There is virtually no cost to stay in touch with loved ones. You can even share audio and video messages.

4. Twitter: Still the best way to get breaking news! You don’t need to “get it.” Just learn how to use the hashtags to find information as it’s happening. For instance, not too long ago I was at an airport that was being evacuated and no one knew why. That was my cue to search the airport code – #DFW. That’s how I found out there was a bomb threat on an incoming flight. I learned this from passengers who were actually on board the flight and tweeting about it as they taxied to the gate.

5. HappyHourFinder: Flight attendants don’t make a lot of money. In fact new hires start out making less than $18,000 a year. And yet we’re subjected to overpriced hotel and airport food on a regular basis. This is why we take advantage of happy hour specials, particularly ones that include half priced appetizers, which might explain how I ended up at Vince Neil’s Bar, Tres Rios, in Las Vegas two hours after learning about the app in the crew van on our way from the airport to the layover hotel.6. Instagram: Because when you travel there are just so many beautiful things to photograph. The app not only makes your pictures look ten times better, it’s easy to text and email your photos or post photos straight to Facebook or Twitter. What I enjoy most about the app is following people whose photos inspire me to travel, like @Lax2Nrt or even @Umetaturou who shares hilarious pictures of a Border Collie named Sora who can balance anything on his head. One of these days I’m going to fly to Japan and walk that dog!

7. Postagram: Remember when you used to send postcards to family and friends from around the world just to let them know you were thinking about them? Now you’re too busy to think, let alone search for just the right card to send. Not to mention all that time it takes to address and stamp it. With Postagram you can turn your cool photos into postcards by using pictures from your phone, Facebook or Twitter. Write a short message and Postagram will take care of the rest.

8. Yelp: Whenever I find myself at a layover hotel in a new city, the first thing I do is pull up Yelp just to see what’s nearby. I might use it to find a great place to eat, check out a tourist attraction, or locate a pharmacy within walking distance. Users post reviews and photos to help narrow down the search so you can determine whether or not it’s worth it to leave your hotel room.

9. HotelTonight: If you’re a commuter like me, this app will save your life one day. At noon each day HotelTonight offers great last minute deals on a couple of hotels near your current location. Get a $25 credit with your first booking, $25 for each friend who signs up, and $25 when a friend makes their first bookings. So … who wants to be friends?

10. GateGuru: Enter an airport code and up pops everything you could ever want to know about food, shopping, and any services offered, along with reviews, ratings and maps. Enter your flight number and access flight status, delays and weather conditions all in the same place.

Airports As Art Galleries? London Says Yes

Airports around the world have a lot of wall space to fill. Cavernous spaces inside terminals often mimic outside parking spaces wide enough for jumbo jets. To fill that space, those who plan airports use huge sculptures, gigantic paintings and other works of art. Now, London’s Gatwick airport will be the home to several works by British pop artist Sir Peter Blake.

Best known for his design of the album cover for the Beatles’ Sgt. Pepper’s Lonely Hearts Club Band, Blake has had international appeal for decades. Unveiling his new London-inspired collection, Blake has created works for each terminal that celebrate all that is great about London, while welcoming visitors.

Being installed in Gatwick’s North and South terminals, the permanent installation shows London through the ages with more than just a photo here or a sculpture there. The collection promises to immerse passengers from the time they get off the plan until they claim their luggage.”This project instantly captured my imagination – a chance to showcase London to an international public and to remind Brits how great it is to be back on British soil,” Blake said in a Breaking Travel News report.

Separate from ongoing efforts to upgrade airport operations, the idea came from an airport passenger panel that wanted visitors or those returning from holidays to get a real sense of arrival in Britain.

Some other airports with great art?

Denver International Airport has permanent art exhibits, including a 32-foot-tall, bright blue, fiberglass horse sculpture with gleaming red eyes called “Mustang.” The 9000-pound work comes from New Mexico artist Luis Jiménez.

Hartsfield-Jackson Atlanta International Airport has a collection that depicts messages of world peace, community and friendship. Organized by The Colorful Art Society, Inc. and People to People International, the collection changes on a rotating basis.

Philadelphia International Airport also rotates its collection, established in 1998 as an exhibition program on display throughout its terminals. Called their Art In The Airport program, it provides visitors from around the world access to a wide variety of art from the Philadelphia area.

Here’s more on airport art, including the collection at Washington’s Reagan National Airport:



[Photo Credit: Flickr user scorzonera]

Trouble Booking Post-Sandy Air Travel? Try Using Twitter

The other day, a friend spent 40 minutes on the phone trying to rebook a trip from Orange County to New York City, only to have his request denied. But when we tried reaching out to the airline on Twitter, it took only 10 minutes for a response. After a few 140-character direct messages back and forth, we successfully switched flights within the hour.

Twitter can be a fast, easy and efficient way to get airline customer service, particularly in the aftermath of disasters like Superstorm Sandy. But not all Tweets are created equal. Here are a few factors that can help your message get noticed.

Using hashtags

Hashtags allow Twitter users to participate in larger conversations on topics and events. For example, a search on the hashtag #Sandy will bring up all Tweets related to the storm. Other useful hashtags include: #frankenstorm, #travel, #airlines, cities like #nyc or #boston and airport codes like #jfk and #ewr. If you include a hashtag in your Tweet, chances are your message will surface beyond your immediate network – which can be harmful to airlines if the sentiment is negative.Mentioning other airlines

It sometimes helps to stir up a little healthy competition. In this particular situation, we mentioned American Airlines in our Tweet to JetBlue, stating that American’s change policy included flights on October 28, while JetBlue’s policy started on October 29. We concluded:

@jetblue first time I’ve ever wished I flew @americanair instead. No way to change flights w/ fee waiver for a 10/29 redeye? #frankenstorm

Within a few minutes, we received a response from JetBlue asking us to send the confirmation code by direct message so they could see if we qualified for a change fee waiver, which we did. To boot, American Airlines sent us a cheeky Tweet asking why we had “cheated on them” and wishing us well.

Your follower count

The higher your follower count, the wider the network your angry Twitter messages will reach. As a result, Twitter users with more followers may well have their messages bumped to the top of the customer service queue. The same goes for users with high scores on Klout, an engine that attempts to measure a person’s social media influence. Airlines already use Klout to issue perks like airport lounge stays and even free flights; it’s not out of the question that they use Klout scores in their social media customer service platforms too.

Perfecting your message

Set aside the impulse to be rude and aggressive, and feel free to shelve the emoticons while you’re at it. Twitter’s 140-character message limit forces you to pare down your request to the bare essentials, and it helps to be direct and concise about your needs. Try to avoid messages like this:

@airline i am so bummmmmmed that i can’t change my flight!!! ur customer service sux. :(

Instead try something like this:

@airline trying to change #LAX-#JFK fl 204 fr 10/31 to 11/3 bec #sandy. phone agent says no flights on 11/3 but i see flights online. help?

[Photo Credit: Flickr user Shawn Campbell]