Airports To Implement Virtual Avatars To Help Tourists




Virtual reality is becoming part of real life, as three New York-area airports adopt virtual avatars into their customer service program. The avatars are part of an expansive plan to enhance customer travel experience by the Port Authority. Starting in early July, JFK, Newark Liberty and LaGuardia will be the first airports in North America to implement the virtual avatar assistants. These hologram-like workers will provide automated, basic information, like directions to airport gates, shopping advertisements and security checkpoint notifications. And to make them look like real staff, they will wear the signature red coats of the live customer service agents.

“The Port Authority’s three major airports – JFK, Newark Liberty and LaGuardia – are gateways to the world, serving over a hundred million fliers annually,” said David Samson, Port Authority Chairman. “Ensuring the satisfaction of these customers is a foremost priority, and these initiatives move us closer to achieving that objective.”

These basic avatars are just the beginning, as future plans include having interactive virtual agents that can answer questions.

For a better idea of the technology, check out the video above.

US Airports Spend Billions On International Expansion

The American airports of tomorrow are being built today as ongoing projects take shape to handle an increasing number of fliers. Around the country, projects are being considered, underway or nearing completion as travelers from around the world make their way to the United States.

As reported by Aviation Pros, the Port Authority of New York and New Jersey’s nearly $350 million comprehensive modernization project at Newark Liberty International Airport Terminal B is nearing completion with the final phase slated to start in May.

“When people from across the globe arrive at Newark, they should find an airport welcome second to none,” says Deputy Executive Director Bill Baroni. “The Port Authority is fulfilling our commitment to making Newark Liberty Airport one of the world’s best.”

Improvements to the international arrivals area include consolidating lost baggage offices, relocating the ground transportation desk to a more convenient location and improving travelers’ aid and concession spaces. Additionally, there will be upgrades to the public address, signage, escalator, alarm and fire protection as well as the heating and air-conditioning systems.

Work is also underway on a $1.2 billion enhancement and expansion of Delta’s facilities at New York’s John F. Kennedy Airport reports Travel Daily news. That expansion brings a new Delta Sky Club in Terminal C, due to open this summer, and the Delta Sky Club in Terminal D will undergo an expansion.Delta will also increase service at LaGuardia by 60 percent, adding 4 million seats into New York, with 100 new flights and 26 more new destinations coming on line by summer 2012. As reported by Forbes, when its full schedule is implemented by this summer, Delta will run more than 260 daily flights to over 60 cities, more than any other carrier.

“All together, with our expansion projects at JFK and LaGuardia, Delta is investing nearly $1.4 billion in our New York airport facilities,” said Delta Chief Executive Officer Richard Anderson. “No other airline is approaching that level of commitment to New York in the next 12 months.”

It’s big money and not just on the East Coast. Los Angeles International Airport marked a milestone in its modernization program late last month, dedicating the renovation of Terminal 6, a new home for Alaska Airlines. The $238-million project includes a variety of improvements to bag checking, ticketing, security screening, waiting areas at gates and more.

These new facilities might not be waiting for long to handle increased traffic and pay back those investments.

In Texas, two studies were done to evaluate the economic impact on the city from Southwest’s international flights. They found the potential for an additional 1.5 million passengers to, from and through Houston per year. The increase would create more than 10,000 jobs and an annual economic impact of more than $1.6 billion.

Think US airports have high ambitions? Dubai International is already the world’s fourth busiest airport in terms of passenger traffic, but wants more too.



[Flickr photo via mastermaq]

Get flight info and airport reviews with RouteHappy

When it comes to booking hotels, travelers have plenty of options for finding information, recommendations, and tips with TripAdvisor, booking engine reviews, and other user-generated sites, in addition to guidebooks and other traditional media. But as air travel gets more restrictive and less comfortable, how can you choose the easiest flights, or at least be prepared for the inconveniences? RouteHappy is a new user-generated social network for flight info, reviews and tips for airlines, airports, and routes. The site is populated with comprehensive global flight schedules, Wi-Fi availability by route, and on-time history. Users can enter their tips and experiences from getting to the airport, check-in, airport amenities, and boarding to in-flight comfort, arrival immigration and transportation options.

From searching on RouteHappy, I decided it was worth the extra money for JetBlue’s Even More amenity program for a shorter security line (plus more legroom and other perks), and discovered a much easier connection from Frankfurt to Austin through Denver instead of the much busier (and often delayed) Chicago. I’ve also left tips on the site for navigating airports in Istanbul, London, and Budapest with a baby. You can follow “Route Experts” for hidden gems and “flyer bewares” on frequently-flown routes, and learn about which airport shops are worth a stop, which airlines make your coach experience feel like an upgrade, or where you should be prepared for long immigration lines.
RouteHappy gets better with every review added, so be sure to add your advice while searching for info. You can also link to your TripIt/LinkedIn account to automatically remind you to review flights and pre-populate flight info. Currently in invite-only “alpha” mode, the site has over 1,000 members in 45 countries and counting with more than 7,500 comments and tips.

Gadling readers can try out the site before it goes into public beta mode soon by using the code GadlingFliesBetter. The RouteHappy team is incredibly responsive to users and active on social media, so be sure to follow along as they share their best tips on Facebook, tweet travel news on Twitter, or just send them a message at tellus@routehappy.com.

Changi Airport, Singapore: budget-friendly experiences during your layover

While layovers are often times boring and filled with endless hours of watching the clock, Changi Airport in Singapore believes that airport experiences should be memorable. Not only that, the airport also caters to the budget-traveler with an array of free activities for people of all ages. Next time you’re in transit at Changi Airport, make sure to:

Take a free tour of Singapore– For those with a layover longer than five hours, the airport offers a choice of taking a historical or cultural walking tour of the city. Bookings can be made at the “Free Singapore Tours Registration Booth” in Terminals 1, 2, and 3.

Enjoy free Wi-Fi at over 500 internet stations around the airport.

Say a prayer and enjoy some peace in one of the airport’s four prayer rooms (Terminal 1, 2, 3, and the Budget Terminal).

Go to the movies. There are literally big-screen theaters with spacious and comfortable seats showing the latest box office hits in Terminals 2 and 3.

Get your game on in Terminal 2 with complimentary Xbox 360, Playstation 3, MTV Booths, and LAN Gaming.

Go for a hike in one of the various gardens or trails located in the airport, some of which include a rooftop cactus garden, a Sunflower & Light Garden, and the world’s only Butterfly Garden.

Keep up-to-date with news, sports, and entertainment in one of the many television lounges dispersed throughout the airport.

Pamper yourself for free at one of Changi Airport’s many foot and calf massage stations.

Get creative at one of the many designated interactive art zones where you’ll be able to create your own masterpiece.

Learn about aircraft transportation at the Aviation Gallery located in Terminals 2 and 3.

Photo of the Day: Duty free Flamenco

After many years of international travel, I’ve learned that duty free isn’t necessarily a deal. Unless you’re a smoker or live in a country where alcohol is heavily taxed (like Turkey), you won’t find much value among the jumbo-sized Toblerone bars or rows of designer perfumes. But I still enjoy the ritual of browsing through the shop, trying some free samples, and maybe taking home a tasty piece of whatever country I’ve just visited. Some airports really step up their sales technique, like a flash mob in Beirut, or this pair of Flamenco dancers in Madrid, Spain spotted by Flickr user TaylorMcConnell. Not sure what they are selling, but I hope it’s a good bottle of Rioja.

See anything fun at an airport? Add your pix to the Gadling Flickr pool for a future Photo of the Day.