Skycaps take American Airlines to court over loss of tips

by Scott Carmichael on

American Airlines is set to lose quite a bit of money after a Boston judge ruled Skycaps from 85 airports can join a class action lawsuit against the airline.

At the heart of the ruling is an American Airlines $2 fee for curbside bag check-in at the airport. In the past, curbside check-in was considered free – but tipping the skycap was customary. Once American implemented the $2 fee, passengers assumed that covered the entire cost.

One Skycap testified that his daily tips dropped from $200 to $70.

Logan airport skycaps already won a ruling, awarding them $325,000 to be split between nine workers.

Sadly for American Airlines, their money making scheme may have backfired quite badly. If other skycaps win in this class action lawsuit, any money the airline made with the fee will probably be wiped out.

I’m torn over the issue – none of the new sources mention whether the skycap tips came on top of their salary, or whether they had to live off tips like some restaurant staff members. Assuming they made a normal salary, their $4000/month in tips seems fairly generous. I’m also sure the IRS will be paying attention to this case as it wouldn’t surprise me if cash tips were not always reported accurately.

Pocketknife found on plane causes major security drama at Dallas airport

by Scott Carmichael on

The discovery of a pocket knife on an American Eagle plane at Dallas Fort Worth airport triggered an aircraft evacuation, passenger rescreening and a two hour delay.

The knife was found by a passenger between two seats, and while common sense tells us that someone probably found it in their pocket after simply forgetting to remove it, the TSA treats these incidents as a major breach of security.

Of course, the stupid knife should never have made it through the checkpoint in the first place, but items making it past the checkpoint is barely news any longer.

I fully understand asking the TSA to come pick up the knife, but to force everyone off the plane is just stupid – and reinforces the idea that they are not doing their job correctly. If the TSA had faith in what it does to protect us, they should have taken the knife, apologized to all the passengers, and let the plane depart on time.

American Airlines is being watched by the FAA

by Tom Johansmeyer on

Three strikes have led to increased federal attention for American Airlines. The last month hasn’t been kind to the airline. In two instances, planes bumped wingtips with during landings in Charlotte, North Carolina and Austin, Texas and another overshot the runway in Jamaica. The FAA released a statement on Friday indicating that it would review these situations in case they’re symptoms of a larger problem. American Airlines, of course, is cooperating with the FAA in this matter.

And, this comes on top of the airline’s customer service debacle, in which a flight attendant threw a nutter over a passenger’s request for orange juice (still no word on whether disciplinary action or litigation has occurred).

This doesn’t change my perspective on American as the one to beat in 2010. A little extra FAA scrutiny doesn’t change much, and if the airline comes out the other end with no problems – and, better, resolutions – this extra look will soon be forgotten.

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American Airlines is the one to watch in 2010

by Tom Johansmeyer on

Could 2010 be the year for American Airlines?

Well, it’s hard not to see the light at the end of the tunnel after a decade of unusual airline severity. The market was shaken several times by terror attempts – including the attacks of 9/11 – economic pressures from the dotcom meltdown and the recent financial sector only made matters worse. Energy prices hit some peaks along the way, which, according to Joseph Lazzaro of our sister site, BloggingStocks, determines the fate of the U.S. airline sector.

But, AA in particular? The guys with the flight attendant who through a nutter over orange juice?

The stock is up 90% since June. To most travelers, this is not just irrelevant, but boring … until you think about how these matters can impact your experience on an airline. When a company is profitable, it has an easier time serving its customers. And, employees tend to relax a little bit, as profits and stock prices tend to be good signs that jobs won’t be disappearing (at least not in large amounts).Also, I use stock price as a proxy for intangibles, like brand strength, customer loyalty and other factors that are hard to quantify. At the end of the day, the price determined by investors takes all this stuff into account, giving customers and passengers a feel for how the airline is likely to treat it.

So, cast aside the recent high-profile debacles of this airline, including its recent runway faux pas in in Kingston, and think to the future. After all, everyone’s screwed up. United has its guitar-playing victim, and Northwest (and, as a result, Delta) watched a plane overshoot a destination. In a business where every player is scraping the bottom of the barrel, American may rise above, even if only slightly.

American Airlines jet skids off Kingston runway – breaks in two

by Scott Carmichael on

Details are still quite sketchy at the moment, but late last night, an American Airlines jet landed at Norman Manley airport in Kingston, Jamaica. It then skidded towards the end of the runway, and split in two.

Passengers reported that the plane made a large “bang”, then never slowed down when it hit the tarmac, and that they actually saw the plane break in half. The plane ended up crossing a road, and came to rest on the beach.

An American Airlines spokesperson denies this, and says there are just some minor cracks. The photo on the right (from Gizmodo.com) pretty much confirms the passengers statements, as it clearly shows two pieces of fuselage.

There are no fatalities, and only 40 minor injuries, which is a miracle, considering how devastating this accident could have been. The plane had origininated in Washington, and made a stop in Miami, before proceeding to Kingston.