Whoa. My Travelblog is Evidence.

by Pam Mandel on


On Monday, September 22nd, 2008, I boarded a flight for JFK. I’d been invited to cover Conde Nast Traveler’s World Savers Congress on Twitter and CNT was picking up the tab. They’d booked my ticket, airport limo, and a shoebox room right off Times Square. Wendy Perrin had invited me to dinner; I was starry eyed over the whole thing. It’s a pretty fancy day for an independent blogger when Conde Nast Traveler calls and wants to fly you out for an event. I was psyched.

Then my plane broke, and I didn’t get to have dinner with Wendy Perrin, and that bummed me out a lot. I did get to be one of the first people to tweet about an airline emergency, a status that has earned me exactly…. nothing. I wrote a blog post about the landing that a lot of people read — it got linked to from local newspapers and aviation blogs. Later, I learned that one of the passengers, Jewel Thomas, filed a lawsuit against American Airlines:

Thomas said that after the cabin lights went out, passengers were told to prepare for a rough landing at O’Hare, and that many began to pray. She said she was terrified and called her children on her cell phone, leaving messages saying she loved them.

About six months ago, I got a phone call from the law firm that’s representing American Airlines in the lawsuit. And on November 1, 2011, I attended a deposition. I answered a lot of questions about what, exactly, I saw happen when the plane was diverted to O’Hare.

It was nearly three years ago; there’s a lot I don’t remember. I didn’t remember, for example, that there had been firemen on the plane until the lawyer showed me a picture I’d taken. He passed over a print out of the blog post I’d written that day, comments and all. It was kind of weird to see that little post that I’d scribbled on the continuation flight from O’Hare to JFK handed back to me in this context.

You’d think I’d remember that, right? I didn’t. I also didn’t remember much about the people in my row — I was in an exit row at a window seat. I have zero recollection of people crying, praying, or making phone calls to their loved ones. I don’t remember what I did on the flight, not at all. What did I remember? Something big happened, right?

I remember a landing that was nowhere near as bad as a typical landing at Vienna, Austria’s perpetually windy airport. I remember a shift in realization that, oh, all those emergency vehicles racing this way? They’re for my plane! I remember the guy in the blue jumpsuit — in the terminal he patted me on the shoulder, very kindly, after I told him what had happened. I remember the smiling face of the woman on the grass at O’Hare. I remember that the cabin got very hot, and I remembered a woman walking her cooing baby in the aisle. I remember the stewardess on the replacement flight bringing me a couple of bottles of scotch, which I stowed in my backpack and drank later at my hotel. I remember buying a sandwich from a deli just a few doors from my hotel. When I walked in, two enormous African American guys in big blocky specs were playing chess and they were wildly friendly. They asked me where I was from and when I told them, one of them, the guy in a white track suit, responded, “Damn, girl, what are you doing all the way out THERE!?” as though I was his cousin and had moved too far away.

I hate to fly, though over the past three years I’ve become more relaxed on a plane. I still get green pretty easily, a little turbulence will cause me to break out into a sweat and wish I’d chosen an narrower obsession, one with rail travel, perhaps. Coach aggravates me to no end. I can’t get comfortable enough to sleep, and I’m a pacer, I get up and walk to the lav very frequently. I think it’s because I’m nervous.

There were two points that the lawyer for the plaintiffs — they’re plural, I learned today — seemed to be trying to lock down. The first was that perhaps I’d somehow just missed what was going on around me. I wasn’t paying attention. Passengers may have been praying or crying or making phone calls to their loved ones on the ground and I just didn’t notice it.

The other was that I’m somehow biased positively towards air travel because I’m a travel writer. At this point, I really had to try hard not to laugh. “Would you say it’s your job to promote tourism and travel?” I had to think about that. I suppose so, but I’ve also written about seasickness and the tragedies of history and just recently about how I had to haul myself across the planet in a blaze of fever. The premise that I just might be a booster for the airlines — well, it’s not fair, really, the lawyer doesn’t exactly know me.

“Flying,” I said, “is a necessary evil. If I could take the train everywhere, I would.”

I don’t watch the lawyer shows anymore, so I’m not exactly sure what happens next. I know I’ll get a copy of my deposition and I’ll probably read it over and think, “Oh, did I really say that?” Still, I stand by my potentially poorly observed and possibly pro-airline biased story: You’ve been in worse landings. And when a pilot puts a broken plane on the ground and everyone walks away, well, I’m all for that. Though I kind of want my New York dinner with Wendy Perrin. I feel like I got cheated out of that.

Photo credit: Pam Mandel. I took it while walking from the plane to the shuttle they’d brought to bring us to the terminal.

Knocked up abroad: flying with a baby

by Meg Nesterov on

This is the second in the Knocked Up Abroad series on travel with a baby. Read more here about planning a trip with baby, from choosing a baby-friendly destination to booking an apartment rental.

Before traveling with my baby for the first time, I was very nervous and apprehensive. Not about the baby, but about the other passengers. I’ve flown many times and know full well of The Look that comes when a baby boards the plane. The Look that says, “Oh here we go, a baby is on this flight. I hate crying babies on planes. Why did the parents have to bring the baby?!” And while I’ve been on many flights with crying babies and misbehaving toddlers, I’ve also been on many flights with adults who hogged the armrests, kicked the seatback, and all the other annoyances we love to complain about. Really, we’re all an asshole to someone else, so can’t we all just get along? There may be no justification for bringing a baby on a plane, but there are few non-baby trips we can justify either. Flying is a privilege, albeit an uncomfortable and expensive one, so let’s all do our best to get there without annoying each other too much. Fortunately our first trip was from Turkey, where babies are adored and worshipped. In Turkey, The Look is more like “Oh look, a baby! Maybe I’ll get to sit next to her!”

After a few flights both long- and short-haul, I’m happy to report my daughter Vera is a champion flier. All I can really do on a plane is feed her and hold her, which are currently her favorite activities. After our transatlantic flights, I had multiple passengers approach me and say they didn’t even know there was a baby near them since she was so quiet, a fact I consider a badge of honor. As she grows up, flying will become more difficult for all of us, but in the early months, it’s a bit like just carrying extra luggage (granted, luggage that needs to be fed and changed) and she rarely disturbs anyone on a plane.

To help ensure a smooth ride for you and your baby, here are a few guidelines I’ve found helpful to follow, from airport curbside to runway wheels down:-Upgrade if possible: Earlier this year, Malaysia Airlines made headlines by banning babies from first class. Before I even thought about having a child, I never had an issue with seeing babies up front: if the child and parents are more comfortable and thus quieter, doesn’t that make for a better flight for everyone? Now that I’ve flown both in coach and in business class with a baby, I can say it does make it easier, not just due to the extra space, but the shortcuts you get. Being able to skip long check-in and security lines makes a huge difference, and not every airline boards children first to the plane. If you can upgrade in any way, do it, but be aware that your seatmate may not be so happy to have a baby nearby when they paid extra for their seat (see also: making friends, below). If you can’t upgrade, find out if your plane has bassinets available and what the rules are to reserve them; stowing baby in a bassinet can be a great relief on a long flight.

-Use help when you can: Before Vera, I never checked bags and scoffed at other travelers laden with luggage carts and huge bags for short trips. When I returned from the US by myself with baby and extra bags full of stuff to bring back to Istanbul, I took advantage of the skycaps at JFK to help bring my bags to the check-in counter, and then rented a luggage cart to get out of the airport at Istanbul Ataturk. Even when packing light, you won’t regret the few bucks to tip someone to help with your gear when you also have a baby to contend with. Be nice to the gate agents checking you in too, as they may be able to find you an empty row or empty seat next to you if you need extra room (which you will).

-Be ready to go stroller-free: Having a hands-free baby carrier is a good idea to have on a trip in general, but start using it at the airport and have a back-up plan in case your stroller gets lost on your travels. Some airlines (now including American on domestic flights) require that anything bigger than a light umbrella-style stroller be checked before security, rather than gate-checked so be comfortable getting to the gate without wheels. Most airlines won’t count the stroller as part of your checked luggage as long as the baby is traveling with you. If you check it on arrival at the airport, you also won’t have to collapse the stroller through security, though some airports (such as Istanbul Ataturk) have additional security before you reach the check-in counter. On my flights between Istanbul and the US, I gate-checked the stroller on the first flight but found it had been checked through to my final destination, meaning that I had to navigate London Heathrow with just the carrier on the layover. Even with our Turkish evil eyes pinned to our car seat and stroller for protection, they were lost in both directions in the black hole that is Heathrow. Thanks to the helpful folks at American Airlines, we were quickly provided a loaner car seat in Chicago and the stroller was delivered to our door the next night, but it meant I had to scrap plans for the first day to go out with the stroller.

-Make friends on the plane: Especially when flying alone (well, alone with baby), the first thing I do on a plane is befriend my neighbors and let them know I’ll whatever I can to keep the baby happy and quiet on the flight. A lot of hostility from other passengers comes from fear that parents will simply let the baby cry, so I find this goes a long way towards making everyone comfortable, and find that most passengers will be happy to help if I need it. Ask nicely and a flight attendant can hold or watch your baby while you go to the bathroom or remove items from the overhead bin. If your baby does have a meltdown, buying your neighbor a drink can be a nice goodwill gesture.

-Feed, burp, and change the baby early and often: The primary reason babies cry on airplanes is that they are not able to equalize air pressure in their ears as easily as adults. I remember as a child that my mother would always give me a piece of (sugar-free) gum at the beginning of a flight to help pop my ears and soothe air sickness. Since you can’t give a baby gum, feeding them on take off and landing will help to distract and prevent blocked ears. The sucking motion of a pacifier may also help, though according to the CDC, breastfeeding is the best for equalizing pressure and can’t be replicated even with a bottle. Gas is another discomfort for babies, so be sure to burp often (a friend also swears by natural Colic Calm drops for gas). Finally, wet or dirty diapers can upset baby, so I try to get an aisle seat for easy access to the bathroom changing table. Anticipate so you can stop problems before they start.

-Make it bedtime: In my last article on travel with a baby, I emphasized trying to schedule flights around baby, but it’s not always possible to make nap time coincide with an airline schedule. You can try to fake it: dress the baby in pajamas, have a bath the last thing before you leave the house, do whatever you usually do before bedtime on or just before the flight. Airplanes dim the lights on overnight transcontinental flights for a reason: to help you adjust to the time at your destination and sleep at the right time. Do the same for baby to ease the transition. The internet is full of advice on coping with baby jetlag, but results are nearly as variable as for adults. After returning to Istanbul after two weeks in the US, it was me that took longer to adjust to the time change, though we tried to get her on local time immediately in both directions. Blogs Delicious Baby and Have Baby, Will Travel and the CDC have a lot of useful advice on dealing with jetlag.

-Start in-flight rituals: It may sound silly, but even at two months, I began telling my baby on each flight where we were going and who we would see, and how fortunate she is to be on a plane and going new places. She won’t understand or remember, but it begins a ritual that she will (hopefully) look forward to as she grows up. For older babies, you may want to take new toys (or wrap old ones) for them to open and enjoy on the flight. My cousin Anna flew frequently on the long haul between her home in Milan to her family in New Zealand with a baby and young son, who she allowed to watch as many movies as he wanted (something he doesn’t do at home) while she fed the baby anytime he made a peep. Make the flight a special experience to encourage good behavior.

Our resident flight attendent Heather Poole, compiled some more helpful tips based on her experience as a mother and a professional traveler great for babies and older children. Have any secret weapons of your own? Feel free to share in the comments.

Now that we’re back on the ground, I’ll be back with tips on what to do with your baby while traveling internationally. In case you missed it, you can read more on travel with a baby, pre- and post-natal, on Knocked Up Abroad.

Bob Crandall thinks out loud, on topics you wouldn’t expect from a former airline president

by Kent Wien on

As much as American Airlines employees loved to hate Bob Crandall, their outspoken President and Chairman in the ’80s and ’90s, many are now longing for the leadership he provided not just to AA, but the entire industry. At the time, he was the Steve Jobs of the airline world.

Credited with developing the first frequent flyer program in the airline industry and pioneering modern reservations systems using SABRE, Crandall changed the business forever.

Not one to turn away from the spotlight since his retirement in 1998, he has recently started a personal blog on economic and social issues called Bob Crandall Thinks…

His common sense approaches try to be apolitical in tone, although the titles of his posts, such as Myopia and its Consequence and Morons… or Something Better? are your first indication that he’s not worried about offending anyone. He says Americans are unable to grasp the realities of our economic situation and offers some insightful suggestions on how we can fix a number of problems such as Medicare, education, job creation and taxes.

If I didn’t know any better, Mr. Crandall appears to either be running for office or trying to influence some of our leaders. Judging from the comments on his blog, he appears to be resonating with most people. Read each of his posts and see if it doesn’t make sense to you. I think you’ll be surprised at refreshing approach to problems this former airline head has to say.

Is it time for Crandall to make a Steve Jobs type of return to the airline he loved so much?

FAA stops collecting airfare taxes — and the airlines cash in

by Grant Martin on

Recent budget woes in the legislative branch of our US government have been creating a cascade of disruptions, and the most recent hiccup involves the Federal Aviation Administration (FAA). Without proper agreement on a fiscal plan moving forward, the government has been forced to shut down a portion of the agency, most notably the section that collects taxes on our domestic airplane tickets.

Those taxes account for a modest percentage of each flight, roughly between 5 and 10%, and when travelers caught wind that the taxes would be discounted, they saw the silver lining of the shutdown as being a temporary sale on domestic tickets.

As planned, the FAA shutdown took place at midnight this morning, but the savings have barely matured. What happened?

Turns out, some of the airlines also realized the gap in price difference and decided to make that up by increasing their fares. So rather than passing the tax savings along to customers, they’re greedily taking the margin for themselves.

Not all airlines have reached into our wallets, however, apparently Virgin America has not only refused to increase fares but they’ve turned the event into a bit of public promotion. Last night the airline had a countdown to tax-free bookings on their sites and as promised, the fares have stayed low. Similarly, United appears to be keeping its fares in place.

On the flip side of the coin? US Airways, American and JetBlue seem to be the leaders in ripping off their consumers. AP has a bit more info if you want to become even more disappointed.

[Flickr image via Fly for Fun]

American Airlines makes largest purchase in airline history

by Grant Martin on

There was deep speculation in the airline nerdery about whether American Airlines was going to be making a purchase at the Paris Air Show, and though the event came and went without a spark of activity, a palpable sense of excitement has been humming ever since. After all, with one of the oldest fleets on the planet, there was no doubt that American needs to freshen up — it was just a matter of when.

American Airlines broke that tension that week in a big way by announcing the order of a whopping 460 new medium and narrow body aircraft, the largest order in aviation history.

Perhaps more surprising was the way in which the order was split. For the first time, American begin flying equipment from European manufacturer Airbus, causing several in the community to question the “American” value of American Airlines. But the bottom line is the bottom line in this economy, and the official Flyertalk entity of @AmericanAir probably put it best:

“..as we are operating in a global economy, this investment makes the most sense for our airline and is in the best interest of our employees and customers. We are very proud of our heritage and home in the U.S.”

If you want to learn more you can check out the official release over at American’s news page. Otherwise, AP did a great job of wrapping up the events in the below video.