Could airline baggage fees create another Steven Slater?


We’re still in the early stages of figuring out just want made flight attendant Steven Slater jettison himself from a JetBlue plane via the emergency slide. There are conflicting accounts from the passengers on board, including those who allegedly pushed Slate over the edge, and then there’s Slater’s story about having been beaten by an unruly passenger’s bag. He raised the issue of how passenger carry-ons are getting out of control – and how they’re only making flight attendants‘ jobs harder.

At the same time, we’ve seen a rise in the number of airlines charging fees for checked luggage. Before this happened, passengers were motivated to bring their luggage on board by the lengthy waits at carousels upon arrival. Now that you’re increasingly likely to have to pay for that dubious privilege, it’s even harder not to carry more on board with you. So, the overhead bins are becoming tighter, and passengers, eager to take their seats upon boarding and get onto terra firma upon arrival, are tangling more and more.

Not everybody has rushed to shove what they would have checked into the overheads, of course. Airlines are reporting billions of dollars in aggregate from ancillary fees, including those for checked bags. That money has to be coming from somewhere, of course. Nonetheless, there’s now even more reason to try to get your bags into the cabin, even with JetBlue’s “first checked bag free” policy.
So, the airlines have realized a return on customer frustration (a financial ratio I wish really existed), making money on checked bags, and at the same time, the flight attendants are sustaining headaches from passengers who are trying to dodge the cost. It’s no fun for anybody, particularly the passengers, who are paying to be put into this situation.

The big question remains: are these policies the breeding ground for the next Steven Slater?

Doubtless, Slater has been off-kilter for a while, having indicated that he’s been thinking about doing something crazy (like this stunt) for most of his career, which is closing in on a quarter of a century. While there are plenty of disgruntled and annoyed flight attendants out there – as there are disgruntled and annoyed people in any profession – this is the first time one of them has a deployed a safety device that could double as a weapon. Most have found ways to cope with the irritations that come with the contemporary flying workplace, and it seems safe to assume that Slater probably hasn’t inspired further in-flight shenanigans.

The implications of having to pay to check your bags are probably being felt in the cabin, but they don’t seem likely to inspire further (alleged) criminal mischief and reckless endangerment. As long as the airlines keep making money of these policies, and it appears likely they will, expect them to stick around for a while. Let’s face it: airlines need the cash. Unless there’s a direct connection between making money and creating another Steven Slater, you’ll have to keep ponying up a few bucks to check extra luggage.

Southwest wins on bet against extra fees

How did Southwest score its recent record revenue? Well, it could be because it isn’t jacking up fees for all the extras. The decision to do business the old fashion way seems to have been good for a quarterly profit of $112 million and may provide a good reason for other airlines to reconsider these unpopular measures.

In a roundup of coverage on the airline’s quarterly financial results, USA Today, found the answer in reports by Bloomberg and the Las Vegas Sun, attributing the results to “the company’s policy of not charging for bags and excellent customer service offered by employees.”

Rather than take the short returns on charging for blankets and checked luggage, Southwest is apparently making a longer-term bet on customer satisfaction, with a policy that’s more likely to appeal to the average passenger.

Is it sustainable? Well, that remains to be seen. It’s worth keeping in mind, though, that Southwest has built its business on something of a contrarian strategy … and it’s been working.

[photo by Mr. T in DC via Flickr]

Irish Minister’s fury over Ryanair $120 baggage fee

Ryanair has yet again managed to make the news with their outrageous fees – though this time, they may have annoyed the wrong person.

For the busy summer season, Ryanair passengers will have to pay £5 more for their checked luggage – making the first checked bag £20 ($29) , and second bag £40 ($58). The real kicker comes when you are unable to check in online – which will double the checked bag fee to £40 for the first bag and £80 for the second.

With these numbers, a family of two (each with two bags) that finds themselves unable to do an online check in could be paying as much as $350 for the right to travel with their bags. And when you consider that seats on Ryanair sell for as little as $5, you’ll see why a bargain airline isn’t always the cheapest option.

Irish Finance Minister Sammy Wilson is so outraged, that he is urging passengers to take their business elsewhere. Mr. Wilson says Ryanair is treating passengers with “arrogance and disdain”.

Of course, the big winner in this new fee scheme is Ryanair- just this week, they announced a healthy profit from the past year, making them one of just a handful of profitable airlines in the world. So – if you plan to travel on Ryanair this summer season, be sure to verify that you can do online check in, and that you pack your stuff in one bag, otherwise you may burn through all your vacation cash in just a few flights.

(Photo: AFP/Getty Images)

A modest proposal: Let’s ban large carry-ons altogether

A bill introduced in the U.S. Senate last week would ban airlines from charging for carry-on luggage, according to Reuters. Two senators rightly point out that carry-ons often contain items that are “important for the safety and health” of travelers, including medication and eyewear.

But can we please keep in mind that Spirit Airlines’ now infamous decision to charge for carry-on luggage only applies to items too large to fit in the seat in front of the passenger? You can still carry on personal items for free, and that would include a large purse, brief case, or backpack into which you can stuff whatever essentials or valuables you desire. Coats, strollers, cameras, and certain other items are also carried in-cabin for free.

Let’s get real here. To avoid looking disingenuous, Spirit should simply ban carry on bags altogether rather than making them a profit center. And the US Congress should let airlines conduct business as they see fit, and if it really cares about airline passengers, instead legislate a solution to the real safety risks of carry-on luggage.

Spirit’s CEO, Ben Baldanza, with some justification, claims that the overhead bin fee will discourage carry-on overcrowding and lead to safer air travel, both for flight attendants and passengers, who are sometimes injured when lifting heavy bags into the bins and by bags falling out of the bins, despite the airlines’ constant “bags do tend to shift in flight” PA announcements.

But most likely, safety isn’t the real issue here, at least not for an airline CEO. Baldanza also suggests that the airline will be able to board and deplane their aircraft faster, which implies that Spirit will profit by faster airport turnarounds, and thus be able to complete more flights per day and earn more revenue per plane (or fly more passengers with fewer multi-million dollar jets).

Is safety the real issue here?But if safety is really the issue, then the airline should ban large carry-ons altogether, rather than charging for them. Is a carry-on that is charged $45 any safer than one riding for free? Of course not. Indeed, in the infancy of commercial aviation, there were no overhead bins at all, just hat racks into which it was forbidden to place even the smallest flight bag or other hard object. Everything else went under the seat. (OK, OK, the seats were spaced farther apart, granted.)

In any case, the US Congress should back off. If Spirit or any other airline decides to ban larger-sized carry-ons for safety reasons or to charge for them for revenue-enhanhcement reasons or to discourage passengers from using the overhead bins altogether, then that’s their business. If the government were really consumer focused, they should recognize the health hazards of large carry-on luggage and encourage airlines to ban the practice altogether, following Spirit’s model of only permitting smaller carry-ons that fit under the seat.

And there are about a thousand other things Congress should focus on when it comes to air travel, such as fixing the air traffic control system.

Then we could go back to the old model of free checked baggage, or not. But that should be the airlines’ decision. Or maybe passengers will finally “get it” that the airlines don’t want to be carrying their luggage in the first place, and they’d learn the pleasures of 5-day FedEx Ground delivery service, at least on domestic flights.

Airlines could save millions, and offer free checked baggage once again.

Although putting an end to large carry-on bags, whether free or paid, would require the airlines to hire more baggage handlers and check in staff, who are paid relatively modest wages, most likely the carriers would come out ahead by boarding and deplaning planes far faster than currently possible. It doesn’t take an airline CEO with an MBA to figure out that if every one of the thousands of flights flown in the US each day could shave 30 or 45 minutes off of their schedules by turning around quicker at the airport, then the airlines would save millions in equipment, fuel and the more expensive salaries paid to pilots, who often sit around doing nothing while passengers attempt to stuff bags in the overhead bins, blocking other passengers from reaching their seats.

With the money they save, airlines could once again offer free checked bags, just like in the good old days, when flying was fun.

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George Hobica is the founder of Airfarewatchdog™, the most inclusive source of airfare deals that have been researched and verified by experts. Airfarewatchdog compares fares from all airlines and includes the increasing number of airline-site-only and promo code fares.

BREAKING: Spirit Airlines to charge up to $45 fee for carry-on bags

There’s big news in the airline industry today, as Spirit Airlines announced the addition of carry-on baggage fees to their already healthy roster of post-ticketing charges.

For those paying online, each carry on bag will cost an additional $30 unless you’re in Spirit’s subscription-based $9 Fare Club. Those lucky members will only be charged $20 per bag. If paying for the service in-person at the airport, the fee jumps to $45 per bag. Personal items such as purses or briefcases will continue to be free as long as they fit underneath the seat.

Although Spirit Airlines is the first carrier to initiate such a fee, there’s broad speculation among the travel community on whether it will be picked up by other carriers — checked baggage fees, paid snacks and seat selection, after all, have all been nearly universally adopted over the last three years. Perhaps this is the beginning of the end of free carry-on luggage industry wide.

On the bright side, however, there should be plenty more overhead bin space after August 1.

New baggage fees will go into effect on August 1st. You can check out more details and see whether your bag qualifies as a “carry-on” or a “personal item” over at spiritair.com.%Gallery-76818%

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