Carnival Splendor back in service on the West coast, repairs complete

by Chris Owen on

Carnival Splendor, the ship that was in the news after it caught fire in November, putting an abrupt end to sailings of the ship from the West coast, will be back in service February 20, 2011.

Taken out for repairs in November, Carnival Cruise Lines announced at the time that all sailings between then and January 16th had been cancelled for repairs to be made. Later, the line had to push that date forward when repairs took longer than normal. Now, the ship is ready to resume normal operations, doing seven-day sailings from Long Beach, California.

“Carnival Cruise Lines continues to be the number one West Coast operator with two ships based in Long Beach year-round, as well as a ship operating seasonal itineraries from San Diego and Laos Angeles. We have more year-round capacity dedicated to the West Coast than any other cruise line and we are committed to maintaining our leadership position in this important market,” said Gerry Cahill, Carnival’s president and CEO.Carnival Splendor has been throughly inspected by the U.S. Coast Guard and Lloyds Registry, a ship classification society, which monitored the progress of repairs during the ship’s dry-dock period.

“We’re obviously very pleased that the Carnival Splendor is returning to service and we’re looking forward to welcoming our guests aboard this fantastic ship,” Cahill said. “We would also like to thank our guests for their patience over the past few weeks, as well as our travel agent partners, the ports of San Diego and San Francisco and all of the government agencies, repair contractors and countless others who have provided invaluable assistance and support.”

Carnival will carry nearly 400,000 passengers a year between Carnival Splendor doing seven-day sailings to Puerto Vallarta, Mazatlan and Cabo San Lucas on Mexico’s Pacific coast and Carnival Paradise doing three and four-day Baja, Mexico itineraries.

Photo courtesy Carnival Cruise Lines


How to find a good cruise travel agent

by Chris Owen on

There are basically three ways to book a cruise. Do it yourself online, call the cruise line or use a travel agent. There are pros and cons to any of those methods but in the long-run, using a good travel agent reaps the greatest rewards. The big trick is finding a good one.

“A competent travel adviser can be your greatest asset when you’re planning a trip” says consumer advocate Chris Elliott. “Good travel agents have an edge over almost any other seller of travel. They know what you want. They speak your language.”

But how to go about finding one of these good agents is the trick. Consider these suggestions to help with the hunt:

Attitude check
Start by getting your head in the right place. To get the most out of a travel agent, you and that agent need to be working on a long-term business relationship that will benefit you far into the future. If you think along those critical lines, you already eliminate a whole lot of travel agents who are just in it for the commission.

Make a list and check it twice
Asking friends and family, maybe business associates, who they use is a great way to find a potential candidate. If you work for a large company that has a travel desk or uses one exclusive agency, that might be a good place to start also.

Engage
Start by asking questions of potential agents. “Are you certified?”, “How long have you been selling cruises? and other revealing questions are a must.

Test the waters
One of the big advantages of using a travel agent is saving time but a spending a little time up front locating that good agent is worth it.

At some point, you have to take the leap to using a travel agent. Try it on a simple booking you might have done online by yourself in the past. See first-hand if that agent comes through with a better value and overall better travel experience.

If they do, you have found your agent. If not, keep looking. The benefits of finding an agent right for you that produces good results is worth the investment of your time.

Flickr photo by jonworth

Carnival cruises to higher profit, forecasts future pricing

by Chris Owen on

Carnival Corporation, the world’s largest cruise company, posted an almost 30% gain in net income over last year this week, signaling smooth sailing ahead for the operator of 98 ships spanning 11 different cruise lines. During an earnings call this week, the cruise giant shed some light on a number of topics and inadvertently gave some advice for those getting ready to buy a cruise.

Last month’s would-be PR nightmare, a fire aboard nearly-new Carnival Splendor turned out OK for the line with Chairman and CEO Mickey Arison noting “We didn’t see any impact at all” on bookings after the event. Quickly moving to do right by affected guests probably helped that potential PR disaster pass. Earlier this week, a U.S.Coast Guard safety alert acknowledged it was swift action by the ship’s quick response team firefighters that extinguished the fire.

Recent booking volumes were strong and prices were higher than a year earlier. But looking ahead to next year, prices right now are higher but occupancies are lower. Carnival has high hopes for upcoming “wave season” that begins in January, a time when a whole lot of people book cruises.

Should that not happen at the rate they anticipate, should bookings not pick up pace, look for prices to drop, a sure-fire way cruise lines fill ships.

Advice? If buying a Carnival cruise, ask your travel agent about their popular Early Saver fare, guaranteed to be the lowest by the line…no matter what happens to pricing in the future.

Weather spoils itinerary, cruise line softens the blow

by Chris Owen on

Royal Caribbean’s Brilliance of the Seas was first on the chopping block today as a massive storm system in the Middle East bounced the ship around like a toy boat. The battered ship skipped a scheduled call in Alexandria, Egypt when the port was closed, sending it to Valletta, Malta.

Everyone on board is fine and the ship is completely seaworthy; minus a few onboard attractions.

Closer to home, Carnival Cruise Line announced weather-modified itineraries on four ships. Carnival Fascination skipped Key West and spending the day at sea, Carnival Freedom is skipping Key West too and will call on Cozumel Tuesday. Carnival Sensation, scheduled to call on Freeport in the Bahamas will spend a day at sea also. Carnival Inspiration due back in Tampa at 8a.m. today was delayed due to weather conditions as were two cargo vessels.

Weather-related events often cause modification of cruise ship itineraries cancelling plans of guests for shore-side shopping, sightseeing and shore excursions. While the safety of guests is of primary importance to the cruise lines, they know that getting off the ship in port is a highlight of the vacation, one they desperatley want to make happen. As a result, cruise lines commonly provide onboard credit for guests confined to the ship to spend on board.

In the case of Royal Caribbean’s Brilliance of the Seas, the cruise line said in a statement today “As a gesture of goodwill, and to thank guests onboard Brilliance of the Seas for their understanding during this difficult situation, Royal Caribbean International has provided guests with an onboard credit, as well as a full refund of their cruise fare paid for the sailing”

Not bad for an experience they’ll surely remember for the rest of their lives.