Weather delay angers cruise passengers at Texas port

by Chris Owen on

They may call today’s cruise ships “floating hotels” but there are some big differences between land-based vacations and a cruise ship heading out to sea.

Sometimes they can’t.

Such was the case last weekend and into Monday at the Port of Galveston where ships of all shapes and sizes were kept at sea when heavy fog made sailing dangerous. While the situation was obviously out of the control of cruise lines, guests that should have been on board ship sailing out to sea were less than understanding.

“This is my first cruise ever. I’ve been in hotels for the past three nights. I’ve had to buy my own food. Carnival has not treated us good. The refund is not acceptable. More needs to be done for everyone on that Ecstasy ship,” a passenger told Click2Houston.

Always choosing safety first, maritime authorities closed the port when fog made successful navigation impossible. While a weather delay often angers cruise passengers, there is only so much cruise lines can do.

The Royal Caribbean Blog notes that Voyager of the Seas return to Galveston was delayed by several hours and that passengers were able to board on Sunday evening but the ship wasn’t ready to leave until Monday.

Carnival Cruise Lines issued the following statement:

“The ship has been delayed due to severe fog and near zero visibility at the Port of Galveston. The ship was not able to enter the Port of Galveston from its previous cruise until yesterday afternoon, approximately one day later than scheduled because of the severe fog. It has been waiting for the fog to clear to depart on its next voyage.　

Because of its delayed arrival and subsequent delayed departure, Carnival Ecstasy will now sail on a modified three-day cruise that will return on Thursday, Feb. 24 (originally, the ship was scheduled to sail on a five-day cruise to Cozumel and Progreso operating Saturday to Thursday).

Guests have the option of canceling and receiving a full refund, a 25 percent discount off a future two- to five-day voyage and a $45 per person meal allowance. Guests who opt to sail on the modified three-day cruise will receive a 50 percent refund of their cruise fare, a 50 percent discount on a future two- to five-day cruise, and $45 per person meal allowance in the form of a shipboard credit.

Carnival sincerely apologizes to its guests for this disruption in their vacation plans.”　　

On the other hand, guests held on those ships waiting for the fog to clear enjoyed an extended vacation. Complementary phone calls and Internet usage made rebooking flights and rearranging travel plans much less of a burden.

Flickr image: USACEpublicaffairs


Carnival Splendor back in service on the West coast, repairs complete

by Chris Owen on

Carnival Splendor, the ship that was in the news after it caught fire in November, putting an abrupt end to sailings of the ship from the West coast, will be back in service February 20, 2011.

Taken out for repairs in November, Carnival Cruise Lines announced at the time that all sailings between then and January 16th had been cancelled for repairs to be made. Later, the line had to push that date forward when repairs took longer than normal. Now, the ship is ready to resume normal operations, doing seven-day sailings from Long Beach, California.

“Carnival Cruise Lines continues to be the number one West Coast operator with two ships based in Long Beach year-round, as well as a ship operating seasonal itineraries from San Diego and Laos Angeles. We have more year-round capacity dedicated to the West Coast than any other cruise line and we are committed to maintaining our leadership position in this important market,” said Gerry Cahill, Carnival’s president and CEO.Carnival Splendor has been throughly inspected by the U.S. Coast Guard and Lloyds Registry, a ship classification society, which monitored the progress of repairs during the ship’s dry-dock period.

“We’re obviously very pleased that the Carnival Splendor is returning to service and we’re looking forward to welcoming our guests aboard this fantastic ship,” Cahill said. “We would also like to thank our guests for their patience over the past few weeks, as well as our travel agent partners, the ports of San Diego and San Francisco and all of the government agencies, repair contractors and countless others who have provided invaluable assistance and support.”

Carnival will carry nearly 400,000 passengers a year between Carnival Splendor doing seven-day sailings to Puerto Vallarta, Mazatlan and Cabo San Lucas on Mexico’s Pacific coast and Carnival Paradise doing three and four-day Baja, Mexico itineraries.

Photo courtesy Carnival Cruise Lines


Princess chefs cruise to top honors at annual Baccardi competition

by Chris Owen on

Much is said about the fabulous food and dining options on major cruise lines. Celebrity chefs lend their name to onboard cuisine adding trendy offerings for passengers to select while at sea. On occasion, everyday working members of the cruise industry excel and rise to top their peers in regional and world-wide competitions. Princess Cruises announced this week the award of top honors in the prestigious Bacardi Bartender and Chef Cruise Competition.

“We’re tremendously proud of both chefs for demonstrating such culinary excellence,” said Jan Swartz, Princess Cruises executive vice president. “It’s always a great honor to be singled out from one’s peers and receive industry acknowledgment of the creativity that enhances our passengers’ experience. We congratulate them on this achievement.”

%Gallery-116985%Pacific Princess Executive Chef Antonio Cortese received top honors in the “Heart Healthy” category for his Red Snapper Mojito, while Coral Princess Sous Chef Abelardo Alvarez won the “Vegetarian” category with his Deep Fried Sushi with Bacardi Wasabi Emulsion and Spicy Kimchi.

The Bacardi Bartender & Chef Cruise Competition, an international event open to all bartenders and chefs in the cruise and ferry industry, requires bartenders and chefs to create original recipes using Bacardi products. The goals of the competition are to “support the cruise industry and its talented artisans, recognize innovation onboard the world’s best cruise and ferry lines, and foster a path for staff to further their trade expertise”.

Other winners include top chef Emerlito Lago of the Phillipines from Cunard Line for his Baccardi Rum Touched Maine Lobster Tail, Noxeke Thanduxolo of France from Royal Caribbean International for his Baccardi Rum Poached Crayfish with Cucumber Cheese Roulade and Kuppakkattu Bulakris Nair Ajayakumar from Italy representing Carnival Cruise Lines with is Martini and Rossi Braised Basa Fillet with Tomato, Chili and Fennel. A complete list of winners and their recipes can be found at BarrardiCruiseCompetion.com.

On the bartender side of the competition, Royal Caribbean International, Carnival Cruise Lines and Viking Line took top honors with an assortment of cocktails with Assistant Bar Manager Chris Chudley from Royal Caribbean International winning top honors for his Bombay Sapphire winner in the gin category named “Elderphine”.

Photos courtesy Baccardi Competition

Cruise line private islands, a very safe port

by Chris Owen on

Often a highlight of a cruise to the Bahamas or the Caribbean is a stop at one of the cruise line’s private islands. Probably one of the safest, most controlled ports of call you might visit, cruise line private islands are consistently ranked high by passengers. Most are located in the Bahamas and each one is unique.

On every private island you will find crystal clear water, sandy beaches, water sports and activities along with beach-side service for drinks and lunch will be served. Some require tendering in from the ship, others dock at the island.

The first passengers off the ship will find a pristine beach raked and clean, along with resident workers ready to make your stay comfortable. There is plenty to do (or not do) for adults and kids and even serene adult-only areas.Great Stirrup Cay, Bahamas is Norwegian Cruise Line’s private island, under their care since 1977 when the line became the first to have one. The island features Snorkeling

Recent enhancements to the island that started in January of 2010 will continue through the end of this year. Several new island activities have been added since the project began including more than 16 wave runners, kayak rentals and an eco-adventure boat tour around the island. These are in addition to the existing snorkeling; floats; inflatable hippo slide; and parasailing.

The second phase of enhancements includes an arrival/departure pavilion, additional bar facilities; several comfort stations; a band stand; cruise program activity area; private beachfront cabanas; a kid’s play area; straw market; and beach volleyball courts. The beachfront will continue to be expanded on the island’s west end.

Half Moon Cay, Bahamas This Holland America Line island (now also a Carnival island) was originally called Little San Salvador Island and has been rated as “Best Private Island” by Porthole Cruise Magazine. An international bird sanctuary in the Bahamas, the beauty and serenity of Half Moon Cay is unique.

There are a variety of exciting and new activities to choose from while exploring this privately owned paradise. You can go horseback riding on the sand and through the surf, take a stingray adventure, visit the Half Moon Lagoon Aqua Park, hike a nature trail or simply relax in an air-conditioned, private beachfront cabana.

Princess Cays, Bahamas is Princess Cruises private island on the south side of Eleuthera Island about 30 miles from Nassau. Princess Cays guests will find equipment for many beach activities. Water sports fans can choose from water craft such as sailboats, catamarans, paddle wheelers, kayaks, and banana boats, while those who wish to explore the island’s coral reef can rent gear for snorkeling.

Floating mattresses are available for lazily drifting in the sun, and several protected swimming areas are available on both the north and south beach areas. Beachside, reggae and calypso music set the mood, and guests can enjoy a game of volleyball or basketball, or choose to relax with a hammock, beach chair or under an umbrella.

CocoCay, Bahamas is one of two private islands for Royal Caribbean. This one is more along the lines of other cruise lines private islands with sandy beaches (duh) and a nice hammock here and here to enjoy your island-style seaside barbecue.

Tip: When you get off the tenders, there are three beaches to go to. The first one is the biggest and the most crowded. Keep walking and you’ll find the second beach, which is a little smaller and less crowded. Keep going even further and you’ll find the third beach, which is the smallest and least crowded.

Labadee, Haiti in is the home to what Royal Caribbean calls their “private destination” and with good reason. On the north coast of Hispaniola, the secure, secluded area is surrounded by exotic foliage and mountain slopes. Guests can enjoy beautiful coral reefs, a pristine public beach as well as a very nice private beach area reserved for suite guests.

A year ago Royal Caribbean International came under close scrutiny as the line planned to visit their private destination of Labadee, Haiti shortly after a devastating earthquake rocked the island. I was on board Freedom of the Seas last January when critics said it was in bad taste for the line to have cruise passengers go ashore for fun and sun while so many were suffering on different parts of the island nation. A year later, not a lot is better in Haiti and Royal Caribbean continues to call.

Castaway Cay, Bahamas is Disney Cruise Line’s private island. Unique to Castaway Cay is that the ship docks at the island, no tendering involved, which makes for a great experience. Recently updated, this one has it all.

This is Disney Cruise Line turning an island into a theme park, complete with rides, trams to get around on, gift shops plus really good food. All other private islands pale by comparison. Really.

They should build hotels here and let people stay a while. No wonder some sailings include two stops at the popular island.

If all those are not good enough for you, maybe you should just buy your own



Flickr photo by fotodawg

Cheap Cruise deals: the clock is ticking

by Chris Owen on

Carnival Cruise Lines has a 72 hour sale going on right now that features some of their best cruise values of the year so far. Celebrity Cruises Has a deal on Alaska that will get you up to $400 onboard credit if you book by February 18th.

It’s last-minute bargain time and cruise lines have lined up with offers for you.

Carnival’s 72-hour sale features reduced rates plus their wildly-popular “best available upgrades” promotion, back again. Past guests get reduced rates plus the best available upgrades too and this is on most sailings through 2011. (some blackout dates may apply) Carnival also has extended its “FUN-omenal” best of Europe sale until February 20th.On Celebrity Cruises they are trying to fill up space on end-of-season Alaska sailings from August to Mid-September with Concierge class and below getting $200 Onboard Credit per stateroom. Deluxe accommodations and suites get $400 onboard credit per stateroom. Celebrity is also featuring the Caribbean with sailings starting at $599 per person + tax.

See your Travel Expert for more details as time is running out on these cheap cruise deals.