Ryanair fumbles check-in, hundreds delayed

Hundreds of Ryanair passengers were left behind on Sunday, when a shortage of check-in desks caused them to miss their flights out of London’s Stansted Airport. The airline, which encourages passengers to check in online, only opened 11 check-in desks on one of the UK’s busiest travel weekends of the year, when 255 flights were scheduled to depart. 23 desks were open the previous weekend.

Over 500 passengers missed their flights. Ryanair issued an apology saying that their baggage handler, Swissport, (who also issued an apology statement) was short-staffed.

As of October, the point will be moot though, as Ryanair will no longer offer airport check-in. The airline has also announced that plans are in the works to eliminate baggage-handling as well. Passengers would need to carry their own bags up to the airplane doors.

Paying for the toilets, loading your own luggage, standing on flights. . .what’s next Ryanair? I’m guessing the planes won’t even bother to land, and we’ll just need to parachute out at our destination.

[via Breaking Travel News]

Photo of the day (4-16-09)

Sometimes a photo makes it into Gadling’s Photo of the Day because of what’s missing in the picture. JRodmanJr’s picture of the San Francisco international terminal void of any people is a great example. Let’s hope this shot, taken in the middle of the day, isn’t a harbinger for the future of the airline industry.

Are you a Flickr user who’d like to share a travel related picture or two for our consideration? Submit it to Gadling’s Flickr group right now! We just might use it for our Photo of the Day!

Ryanair removes the airport check-in desk

By now I’m sure everyone has heard of Ryanair, the cheeky European low cost carrier. Their insanely low fares have turned them into the third largest airline in Europe.

Of course, in order to offer low fares, you need to cut a few corners. You won’t find any free pretzels on Ryanair. In fact, pretty much anything service related is either non existent, or requires an additional fee.

Their latest cost saving measure is to completely remove all airport check-in desks. That’s right – the familiar desk at the airport where a smiling airline employee would get you checked in and on your way to the gate is being replaced by the Internet.

Ryanair now expects all their passengers to check-in using the web. Of course, this would not be a huge issue if anyone could use the service, but non-EU passengers on Ryanair are unable to do a web checkin. This means that anyone without a European passport will be forced to use (and pay for) the single baggage drop desk at each Ryanair location.

We’ve finally reached a point where a super cheap ticket starts to look less and less interesting. What good is a $20 ticket when the cost of checking in at the airport and taking 2 bags with you can add an extra $80? I’ve long joked that we’ll eventually see an airline charge for using the bathroom, but now I’m convinced that we’ll actually see that happen some time this year.

(Via: The Telegraph)

The Gadling tour of JetBlue’s new Terminal 5 at JFK

As Grant reported earlier this month, JetBlue is in the final stages of construction for its brand new home at Terminal 5 of New York’s JFK airport. This morning Gadling had the chance to take a sneak peak of the new facilities in advance of the building’s official opening on October 1st.

Although there’s still much to be accomplished in the next 6 weeks, the building is already shaping up as a winner. JetBlue has built a showpiece home for its growing brand – a building that in many ways looks poised to usher travelers into a new era of domestic air travel. It was equally refreshing to find a totally new (dare I say revolutionary?) approach to the airport culinary and concession experience – one that is sure to please the palates of picky New Yorkers and fellow travelers from across the U.S.

With a project this ambitious, JetBlue has also built themselves very high expectations for their new terminal’s success both in the press and with their passengers. But as we saw with the opening of London Heathrow’s new British Airways terminal earlier this year, there are inevitably some kinks that need to be worked out. Here’s hoping everything goes smoothly for JetBlue at launch.

So what exactly did we find during our visit? Follow the link below to get the full overview, and make sure to check out our gallery too for the full Terminal 5 experience.

%Gallery-30298%Departure Hall
As I entered into the main departure hall from the AirTrain, I was immediately struck by the room’s massive size and scale. Combining the latest in cutting edge design, the interior is large, airy and brightly lit with huge windows allowing in plenty of natural light. There was certainly no shortage of check-in kiosks, which are strategically placed in large groups throughout the hall. Though it hasn’t completely disappeared, there’s much less emphasis on check-in desks, clearly an attempt by JetBlue towards a more streamlined, online check-in process.

Also impressive was the attention given to the usually agonizing TSA-screening. Instead of one or two open lanes crammed up against a wall, Terminal 5 is equipped with 20 some-odd security checkpoints – a nod to the central role this process now plays in our post-9/11 lives. Will all these 20-something lanes be open when you head to the airport? That remains to be seen – but the fact the infrastructure is in place is a good sign.

Terminal Atrium and Concessions
After passing through security, travelers are greeted with a huge open atrium. The showpiece is clearly the huge circular string of flat-screen monitors, which hovers like some futuristic alien mothership above the large open space below. The monitors just had JetBlue branding on them today, but I imagine they will be used to potentially display flight info and perhaps some interactive art installations in the months and years ahead.

The edges of the atrium are also home to what is sure to be one of the more talked-about features of the new Terminal 5 – its restaurants and stores. If you’ve ever eaten a flavorless $10 sandwich at the airport before, you’re going to be in for a shock. JetBlue has what looks to be some great restaurants planned, including a hybrid sushi/noodle bar, a Spanish tapas bar (Tapas?! At the airport!?!) and even an old-school French bistro.

Even better, there looks to be a nice assortment of shops, including one of only three outlets of Japanese retailer Muji in the United States. While nice places to eat and shop might not be a dealbreaker when you choose an airline, it certainly goes a long way towards “re-humanizing” the domestic air travel experience.

The actual gate areas were nice – each has its own fully-digital flat-screen display to provide information and destination weather. Very nice, but nothing revolutionary. The terminal is largely decorated in neutral colors with a blue-ish carpeting reminding of JetBlue’s color scheme. I also particularly liked the panoramic views from the floor-to-ceiling glass windows, which afford sweeping views of the take-off and landing of other planes at JFK.

Baggage Claim and Wrap-Up
Before wrapping up my Terminal 5 visit, I payed a quick visit to the baggage claim below. The massive carousels are set far apart from each other to avoid overcrowding. It’s hard to review a baggage claim area until you actually use it though – the jury is still out on this one until we see if everyone is getting their luggage back come October!

And with that I ended my tour of Terminal 5. As I passed by designer Eero Saarinen’s retro-futuristic TWA Flight Center on my way out, I couldn’t help but wonder. Saarinen envisioned air travel as the future of the country’s transportation hopes and designed his building to match that dream. But Saarinen probably never anticipated the spectre of 9/11 and its impact on an already battered airline industry, cutting costs and tossing traveler amenities. JetBlue’s Terminal 5 seems very much an attempt to return to aviation’s glory days, and one can only hope that they succeed.

“Bomb” bag passes through security at Brisbane airport

When a large bag with the word “bomb” written on it passes through airport check-in without question, there’s got to be a problem with their security system. This is exactly what happened at Brisbane’s Domestic Airport at a Qantas counter, ultimately causing a 40 minute delay.

The bag was only questioned once the baggage handlers saw the “bomb” bag and raised an alarm. The bag, still unscreened (!), was then dragged through the populated airport before it was opened and checked. Fortunately it turned out to be a false alarm.

This made me think: 1) Why would anyone choose to travel with a bag that has “bomb” written on it? 2) How on earth could that be missed on check-in, and then dragged through the airport without being screened first? What if there really was a bomb in it?

Anyway, the case has been referred to the police and the Transport Worker’s Union at the Brisbane airport have demanded an investigation of the airport’s security system.