An open letter to US Airways

I just got back from spending a week visiting a friend in Puerto Rico. Considering I am tan, well-rested and had perfect weather, I guess it was a successful trip. But it was almost derailed from the very beginning when US Airways lost my luggage.

You see, I was forced to check my luggage because the overhead compartments were full. When I asked the US Airways representative why people in our seating “zone” had to check our bags and not others who boarded first, he simply said, “next time book a seat in the back of the plane.” Now seems to be the right time to point out that I was seated in row 22 of a 30 row plan yet was in Zone 6 out of 7. Logic, thy name is not US Airways.

Well, the attendant quickly scribbled my flight info on the luggage ticket. And by quickly I mean sloppily. How sloppy? His SJU (San Juan, Puerto Rico) ended up looking like SJO (Juan Santamaría International, Costa Rica). Woops! Of course, no one knew where my bag was for days. Which meant that I spent New Year’s Eve in clothes purchased in San Juan and several days in a pretty ornery mood. Ultimately, my bag was found and returned and I am happy to report that I encountered several wonderfully helpful US Airways staff members along the way.

What follows is an open letter to US Airways (rest assured it has also been emailed, faxed and mailed to their Customer Relations department). I made sure to praise those who helped me. It’s only fair.

US Airways Customer Relations,

I am writing to express my great frustration and disappointment. On December 30, 2008, I departed LaGuardia airport en route to San Juan, Puerto Rico with a stop in Charlotte, NC (Flight 899 with a transfer to Flight 1568).

I attempted to board the plane at LaGuardia when my zone was called (Zone 6). At this time, I was told that the overhead compartments were full and that I would need to check my carry-on bag. When I asked the US Airways representative why people in our zone were essentially being penalized, he simply told me, “next time book a seat in the back of the plane.” However, I was in row 22 of a 30 row plane. Yet, I was in Zone 6 out of 7. Why was a seat in the last third of the plane included in Zone 6? And such a dismissive and smug response from a member of your staff is disrespectful.

I reluctantly gave up my carry-on bag to the attendant. However, because of his sloppy handwriting, my bag was sent to Costa Rica (SJO) instead of San Juan (SJU). I did not learn this for several days. In that time, I was in Puerto Rico for New Year’s with absolutely no clothing and no idea where my luggage was and if it would ever be recovered.

I made several calls to your toll-free number and found your customer service representatives to be uninformed and dismissive. My bag could not be tracked or accounted for.

Thankfully, I can say that your on-site luggage services staff in Charlotte and San Juan are professional, courteous and honest. David in Charlotte searched diligently for my bag and had the idea to check Costa Rica. He went so far as to call me back twice to assure me that he was still working on my case. Sheila in San Juan was fantastic. She called me repeatedly and even had the delivery service bring my bag to me before their scheduled deliveries. She later called me again to confirm that I had received the bag. I wish that your corporate office staff were as friendly and helpful as your airport staff.

It is absolutely unacceptable that A) my seat was in Zone 6 for boarding since it was in the back third of the plane, B) a member of your staff would give me such a dismissive explanation as to why I had to check my luggage, C) the haste and sloppiness of one of your employees would result in my luggage going to an entirely different country for several days, and D) your corporate staff is as ineffective as they are.

You should be ashamed of a situation like this. I certainly have no intention of utilizing your airline in the future. My disappointment is tempered only by the kindness of your airport staff, who showed that a little patience and humanity can go a long way.

Overall, however, your airline’s service was an embarrassment.

Sincerely,
Michael Barish

US retirees changing the face of Central and South American communities

In warm-weather locales all over the Americas, the same scene is unfolding: US retirees, marching in lock-step in their all-white orthopedic shoes, are ditching traditional retirement communities and spending their golden years in destinations both less expensive and more exotic. And who can blame them? Prime real estate in these beautiful warm-weather countries– places like Costa Rica, Nicaragua, and Ecuador– costs a fraction of what similar land goes for in Florida and Arizona. And we all know the elderly have never been ones to pass up a good bargain.

As legions of retirees decide to retire in countries south of the border, they bring with them an economic boom for places that sorely need it. In recent years, Costa Rica has seen property values skyrocket, greater foreign investment, and a surging economy– much of it due to the migration of the gray-haired masses.

So we know about the benefits. But what about the drawbacks? Indeed, not everything is hunky-dory in these new retirement hot spots. When large numbers of relatively wealthy folks, whether backpackers or retirees, descend upon a previously “undiscovered” paradise, they’re almost always a mixed blessing. Nowhere is this more apparent than in one of South America’s newest retirement meccas, Vilcabamba, Ecuador.

First a little background: Vilcabamba is not your ordinary retirement community. Thirty-five years ago, National Geographic famously described the small town as the “Valley of Longevity” because of its supposedly long-lived inhabitants. Since that time, seekers and searchers from around the world have visited the town hoping to discover the secrets of these modern-day Methuselahs.

While many visitors still pass through the town– it’s now solidly part of Ecuador’s “backpacker circuit”– the past five to ten years have seen an increasing number of older people choosing to make Vilcabamba their home. Because of the town’s unique reputation as the “Valley of Longevity,” these adopted residents lean decidedly towards the mystical, the metaphysical, and the organic. Simply put, these are not people who you’d want to tell about your most recent trip to Wal-Mart.

Last year, I visited Vilcabamba and wrote about it in a journal entry:

“Oh, this town is weird, weird, weird. Or at least the old gringo hippies who moved here are. Carol, the gregarious owner of the Madre Tierra spa/hotel, invited me to sit with her four 60-something friends for dinner. I felt like their son or something. After the where-are-you-from formalities were out of the way, they resumed their conversation about homeopathic medicine, which they were all wildly in favor of (of course).

“The lady next to me, Norie, said, “I went to the doctor for the first time in 30 years because I wasn’t feeling well.” I felt like pointing out a possible cause-and-effect relationship there but bit my tongue. “The doctor said that I was basically healthy,” she continued, “but that I had Epstein Barr, Chronic Fatigue Syndrome, nephritis, pesticide poisoning…” and a host of other ailments and maladies, none of which lent support to the doc’s original “basically healthy” diagnosis.

“Later, Walter mentioned that he would soon be having a metal bar rolled over his back to try to alleviate his back pain. Carol mentioned that just having someone do that alone would be unlikely to help. They must first put their energy into the bar, and then roll it across his back. The four others nodded in agreement.

“Then Walter mentioned that he wanted to meet with a local businessman to make sure they were on the same wavelength, and I’m pretty sure he meant an actual wavelength– he wasn’t speaking metaphorically.

“Then the five of them sat around discussing how to change the town in any way they possibly could, implying and even stating flatly that the local folks weren’t intelligent enough to effect change themselves. One could reasonably infer that the citizens of Vilcabamba were waiting patiently in their cribs until their five gringo leaders returned and told them what to do, and breast-fed them, and rocked them to sleep.”

Yes, as I wrote back then, and as I still feel now, the ol’ gringos are slowly taking over. That sounds bleak, but certainly it’s not all bad. They’ll undoubtedly create jobs for the locals, spur further investment, and eventually bring something approaching prosperity to the “Valley of Longevity.” Indeed, there are a lot worse things for poor people than having rich Westerners move to town.

But let’s at least recognize that the town is losing something too– namely its own character and autonomy. These days, Vilcabamba is more likely to be featured in AARP Magazine than in National Geographic— and surely there’s at least something depressing about that.

I guess for every thing a town gains, it loses something.

No Wrong Turns: How to Surf, by a Wannabe Surfer

I believe the time people put in working, running errands, going to the gym and all the other daily stuff we feel we have to do starts to take its toll on how we live and think. This is a big reason why Tom and I decided to pack up and leave for a little while…to put things in perspective, do a bit of work on the road and to surf (ok…learn to surf for me).

My surfing experience is limited to three times…once in New Zealand, once in Australia and one time in Costa Rica where an encounter with a jellyfish put my surfing attempts on hold. But now, since we have stopped in the Baja and there are some good learning beaches, I have decided to dedicate a few months to surfing, though the extent of my abilities so far is to stand up on my board. I’m working on it.

A few things beginner surfers need to know and remember: it is not as easy as it looks. No matter how athletic you are, expect to fall over and over and over again; practice makes perfect. Coordination, decent physical fitness and sheer determination (stubbornness…call it what you will) to get back up and keep trying are ideal traits if you want to learn how to surf.

Get the right gear

Extreme beginners should rent a foam long board. These range from 9 to 10 feet long and are wider than most surfboards, which provide more stability allowing more opportunity for “newbies” to pull themselves up. Make sure your board has a leash to prevent it from getting away from you or from maiming some poor innocent bystander — drawing blood isn’t a good way to make friends.

You are going to be out there for a while so a wetsuit is vital. Keeping warm while you are battling the waves helps you focus on learning to surf instead of wondering why you can’t feel your feet.

Figure out your lead foot

Your lead foot is the foot that feels most comfortable in front when you are standing on the board. If you snowboard or skateboard you won’t have any trouble figuring out which foot feels more natural as your lead foot; if you have no clue ask for assistance at the surf shop. Or have a friend stand behind you and, when you are not ready, give you a little push…whatever leg comes out first to prevent you from falling is your lead foot. “Regular” stance is left foot front, while riding “goofy” refers to those who prefer their right foot forward. If you still cannot figure it out you just have to get out there and see what feels best to you.

Take a Lesson

From my meager experience it is valuable to either take a lesson or have a seasoned surfer walk you through the motions of surfing on the beach. Walking into the ocean without any idea of what you are supposed to do is a waste of your time and the surfboard rental fee.

How to stand up on your board

(Explaining this definitely makes it sounds much easier than it is.)

  1. Lie down in the center of your board with your feet just hanging over the tail end and your head facing the top (the “nose”) of the board.
  2. Grip the “rails” (the sides) of the board and push yourself into a “push up” position and drag one knee through your arms so you are in a crouching-lunge position.
  3. Use your front foot and push yourself up to stand.
  4. Try and stand with your feet about hip distance apart with your lead foot in the middle and you back foot closer to the tail end of the board.
  5. The most important thing you can do to keep your balance is to try and keep your feet around the center of the board.

Walk through these steps a few times on the beach before hitting the waves. After a couple run-throughs, pick up your board, strap on your leash, imagine yourself catching a wave and get out there. Though I would never call myself a “surfer,” in the past few weeks I have managed to stand up on my board. I am definitely not consistent but with a bit more practice I can only get better. I should warn you: once you start to get the hang of surfing it’s hard to think about anything else but getting back in the water. Oh yeah and one more tip from this wannabe surfer: keep your mouth shut when you wipeout.

Fresh fruit, Costa Rican style

One of my most vivid travel memories was the first time I tasted fruit in Costa Rica. I was staying with a host family, and upon arrival they served me a plate of pineapple as a welcome snack. Nothing could prepare me for that first bite. It was sweet and tangy beyond belief, like a piece of sour candy that had just been plucked straight off the plant. I certainly did not lack for fresh produce growing up in the snowy climes of the Midwest, but your average pineapple in Chicago has traveled thousands of miles to reach the basket sitting on my kitchen counter. Not exactly ideal conditions for ripening and flavor.

After pineapple, I sampled several other interesting produce items like the tamarind, which is often consumed in liquid form and has a flavor I found similar to apple juice. But my favorite fruit snack during my visit was the Costa Rican mango. Other Gadling bloggers like Karen have sung the praises of mangoes before, and I have to agree. The great thing about many Central American countries like Costa Rica is they like to add an extra “kick” to their mango snack. After cutting the fruit into slices, they throw it in a plastic bag and add in a mixture of lime juice, salt and chili powder. The sweet, the sour, the savory and the spicy all rolled into one; there’s no other flavor like it.

Lucky for us North Americans, this delicious mango snack is sold by street vendors in many major urban areas – I recently discovered it for sale here in New York. Or you can make your own – I can’t promise it will taste as good as eating it in the tropics, but I’m sure it’s still delicious.

Photo of the Day (03-04-08)


This photo of the Volcán Arenal in Costa Rica from ohad conjures a certain feeling of an invigorating hike on a warm, bright, summer’s day. So what if I told you it was taken in the middle of the night? Pretty unbelievable, huh? But that’s exactly when it was taken, and on the evening of the eclipse to boot. How did he do it? With some fancy camera work, a tripod and a 117-second exposure. It’s pretty amazing, really. I’m surprised at how well the colours came out. Read more about the photo here.

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