If you miss a flight because of a long check in line it can cost you money

If you’re one of those people who scoff at the two-hour a head of time check-in schedule recommended by airlines, check out this story that Christopher Elliot posted on his website, Elliot.org. A woman showed up on Jan. 5, two hours and twenty minutes before her American Airlines flight from Orlando back to Japan, but the line was so slow that she was denied boarding by the time it was her turn. It cost her $2,600 more to get back to Japan because American Airlines originally said it was her problem, not theirs.

Since this happened, American Airlines, according to Elliot has agreed to send the woman a voucher for $2,600 for air travel. Although this a decent gesture, still she’s out the money.

While reading Elliot’s recounting of the woman’s tale where she describes telling the agent that she was afraid of missing her flight and the agent brushed her off, I’m wondering if getting riled up might have helped. After all, it seems as if the airline was not keeping up with their part of the bargain. About an hour before the flight, I might have really started to get pushy–a bit forceful. By that time, being sweetly polite would have been brushed aside.

I might be wrong, but from the way the situation was described, I’m picturing a mild, nice woman who is trying to be heard in a crowd. Depending on the nature of the staff person you’re dealing with, such a person often gets ignored. The person in the business suit with the no nonsense voice gets further.

There’s a balance between being forceful and going so far that you might have security on top of you, but if the airline doesn’t staff enough people to handle the volume, one has to have a voice loud enough to be reckoned with.

After reading the comments left on Elliot’s post, it seems that this is not an isolated instance. Some have suggested folks should arrive three hours before a flight to be safe, particularly on high volume travel days. I still don’t get why she just wasn’t put on the next available flight without any charges. Too bad there isn’t a time-card punch so you can prove exactly what time you arrived. Maybe that’s the next step.

By the way, because she was flying internationally, she couldn’t check in on her own at a kiosk so that wouldn’t have been a solution.

Zero Star Hotel opens in Switzerland fallout shelter

Oh, Switzerland.

In a subterranean fallout shelter in Sevelen, Switzerland, the Null Stern Hotel, biliing itself as “The World’s First Zero Star Hotel” is preparing to open its crappy, crappy doors.

“Null stern” actually means “zero star,” which is a little relieving. They’re being clever, not insane. Normally, this is a cultural misunderstanding we have with Norway. Maybe we’ve misjudged Switzerland.

The Null Stern Hotel will cost between 6 and 18 euros per night, and includes former bomb shelter facilities, no daylight, slippers, earplugs, communal bathrooms and showers, and a butler (there was one in the photo shoot, I’m not sure he’ll be there when you show up).

We don’t know why they get earplugs.

The Null Stern hotel will open in early 2009, but recently opened up to volunteers for a test run. See the photos here.

What to do in Sevelen? I don’t know. But at least you know there’s a bomb shelter where you can stay. If you can read German, here you go.

No Wrong Turns: Off-road Race in the Baja

Take a bunch of hardcore off-road racers, support teams, mechanics, motorbikes, ATVs, a host of other racing vehicles and throw them all into the Baja desert…what do you get? You get the Baja 1000.

Last week we ran into a guy at a local bar who competes in this race. He gave us a quick run-down of what it includes: the race begins in Ensenada, though it has started in Tijuana and Mexicali, and ends in La Paz or Cabo San Lucas. There are tons of different vehicle categories from four wheelers, which range from Baja Bugs (VW Bugs on steroids) and mini trucks, to motorcycles, which can vary from 125cc to 250cc or more. The guy who we chatted with swears by his customized bike and, after competing twelve times as well as sustaining numerous injuries (he wanted to show us all of his battle-wounds which we politely declined), didn’t appear to be slowing down anytime soon.

The Baja 1000 began in 1967. Initially the race was 849 miles (the 1000 is a bit misleading as the course tends to vary yearly) and the winning team finished the race in less than 28 hours. These days teams are finishing under 26 hours, an astounding time to me since it took us about 3.5 days to get from Tijuana to La Paz and we were on the main road. These guys drive all day and night in attempt to win the race. The course consists of rocks, dry lake-beds, mountain passes, paved roads and a lot of desert scenery. Mechanical problems and flipped vehicles only reinforce the fact that this is a brutal course and it’s because of this that only half of the teams are actually able to finish the race.

Competitors usually enter as a team where they take turns riding so it is more like a relay race. Team members often carry a toolkit that can be used in case of a breakdown. They ride to a designated stop and then switch drivers after 6 hours (about 300km) of racing. There are some who attempt this race solo but they are few and far between.

According to our Baja 1000 source, competing in the race isn’t cheap. The racing vehicles cost a fair bit, tack on the add-ons and time spent customizing them and the price just keeps on rising. Fuel, pit teams and extra gear add to the overall cost. Geez, not only does it cost a lot of money, there is a fifty percent chance of not finishing…I had to ask why they keep competing, our rider guy (about eight beers later) just replied, “It’s just awesome man!” Well said.

For more information on the Baja 1000 click here and here.

No Wrong Turns” chronicles Kelsey and her husband’s road trip — in real time — from Canada to the southern tip of South America in their trusty red VW Golf named Marlin.

Dubai Shopping Nightmare 2008

By now, you all must be familiar with the Dubai Shopping Festival. In its 12th year running (this year January 24-February 24), for the world it is a shopping wet-dream; the height of splurge — justified because it’s “the best bargain on the planet”; a gold-lover’s paradise; unlimited opportunities to win multiple cars, money and kilos of gold. But, for people who live in Dubai, it is hell.

I lived in Dubai from 1998-2006, and I hated the festival. Everything that stands on the road is lit up: lamp-posts, trees, buildings, bridges, bushes, gas stations, restaurants, shops — all have lights twirled around them; stand still for more than 5 minutes and odds are that you will be wrapped in lights too. It’s so illuminated, you need sunglasses at night.

Dubai probably has the worst traffic in the world: it would take me 45 minutes to drive to work on a normal morning; my office was only 7km from my house. It worsens during the festival as people from neighboring cities and countries drive in. Going anywhere is self-inflicted pain. To add to the chaos, the metro is under construction and half of Dubai’s roads are dug up, already causing havoc on the roads. I don’t even want to think about the what the festival traffic mess will be like this year.
The population of Dubai is about 1.25 million; in 2005, 3.3 million people visited Dubai during the festival month. And where do all these people go? To the malls to shop. DUH!

Shopping during the festival is punishment that begins the minute you head in direction of a mall: the traffic, the lines to park (most malls have at least 10-levels of parking but it’s impossible to find a spot quickly), and once you get in, don’t be surprised if you are part of a stampede waiting to happen. As for the shops, the prices are hiked pre-event, so come festival and the offers seem like a super-bargain. Not true. Also, shops often use the festival to get rid of old stock.

There are fun fairs on some of the main streets which means Disneyland type music blaring and a gazillion people walking around. The Global Village takes the fair concept to a different level as it promises a flavor of every country in the world. Although excellently marketed, it is a total anti-climax once you get there. Very little is authentic; most of the stuff is commercial and expensive. It is a rip-off and very crowded, so in general it magnifies the annoyance value of fun fairs.

And lastly: every night, for the whole month, at 8pm there is a 20 minute, non-stop, eardrum bursting firework display. It’s just about tolerable the first week, but after that you really want to hunt down and kill the person who invented firecrackers.

I suffered a serious and extended bout of migraine when one year it was canceled and the following year they decided to make up for it by having it for two months rather than one.

In conclusion: keep in mind that only a city like Dubai can pull something off like this with such audaciously ludicrous opulence (this year you can win 2 Lexus’s and up to US$205,000 EVERYDAY). Like the city, it’s worth visiting for amusement value.

A city within a building: Dubai’s latest “Pearl”

The latest soon-to-sprout architectural bewilderment in Dubai is the Dubai Pearl.

It’s hard not to be entertained by Dubai’s fetish for constructing (well, wanting to construct) rare-shaped buildings: a cube, a chess piece, a tulip, numbers (1 and 2), a wave, a sail and an iPod, are amongst some of the ‘only-fathomable-in-Dubai’ types. It was therefore a pleasant(?) surprise that this Pearl plan, isn’t in the shape of a pearl. I quite like its design — more of a sci-fi scape and less of a monstrosity, in my opinion.

Anyway, to be constructed at a Dubai-throw-away cost of $3 billion, the Pearl is special because not only will it have the usual luxury mall, hotel, spa, and residences, but it will also have a climate controlled pedestrian city — yes, an interior area built for people to walk!

In Dubai, if you are walking on the street (especially in the heat), don’t be surprised if you are the only soul using his feet to commute, or if someone stops to give you a ride because they see you as mad trying to walk anywhere in the city. But, build a space for people to walk, and people will drive there to go for a walk.
City Center — one of Dubai’s main shopping centers has something like “City Strolling” every Friday morning, where you go there especially for a morning walk. Yes, in a mall. Yes, many people go. So a climate controlled “pedestrian city” with sidewalk cafes will probably be a super hit in the city.

The Pearl will also boast a 21st century Covent garden (not sure if this will be inside or outside) and robot valet service! (*gasp*) I’m not sure what that means exactly, but I doubt people will be comfortable giving their Lamborghinis to some R2D2 to park.

It also says that the building will be the world’s first column-free structure (what does that mean!?), will have the capacity to cater to 20,000 people, and is due to open in 2010.