Delta joins the ranks of “cashless cabins”

I can’t remember the last time I paid with cash for a drink on a domestic flight. Even on my last few international flights, I pulled out the plastic when it was time for a nerve-calming vodka-cran. So I was actually kind of surprised at the announcement that Delta Airlines would no longer be accepting cash on flights in North America, Central America, and the Caribbean. I didn’t even realize cash was still an option.

But if you haven’t yet joined the plastic revolution, or if you just prefer to pay with cash, be warned. As of December 1, you must use debit or credit cards only for all purchases made onboard Delta and Northwest flights, with the exception of trans-Atlantic, trans-Pacific, and South American flights (where both options will be available). You’ll also still be able to use cash (or your card) for onboard duty-free purchases.
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Budget program strains your budget

We’re all turned on by the thought of getting free money in the mail, but you should be skeptical unless the tooth fairy delivers it personally. According to Upgrade:Travel Better, you should be wary of a new deal from Budget Rent-A-Car.

Sign the $10 check that you get from Budget, and you’re really joining a fee-laden membership program that will cost you much more. The best part? You’re giving the company that manages this program (Trilegiant) access to your credit card information. So, you know they’ll get paid. As you may have figured out by now, Trilegiant has a history of complaints about its billing practices.

If you believe in free money, sign the “check” immediately. If Trilegiant doesn’t take your money, someone else undoubtedly will.

[Via Wall Street Journal]

[Thanks, Dad]

San Antonio hotels involved in massive credit card theft

If you have spent a night in San Antonio recently, be sure to keep an eye on your credit card statements.

Information from 17,000 guests is reported to be involved in a large scale fraud with stolen receipts from 3 different hotels.

Authorities are declining to release the names of these hotels, pending their investigation, but a local newspaper identified one as the Emily Morgan Hotel.

So far, 7 people have been indicted on charges of identity theft and the possession of equipment to make or alter credit cards.

The whole thing probably boils down to criminals who worked at these hotels, and took printouts or copies of credit card receipts off premises with the sole purpose of using them for fraudulent purchases. The case even has some sort of tie to meth.

So, if you stayed in San Antonio, and used a credit card, be sure to keep an eye out for weird charges, and if you do happen to see something you did not authorize, contact your bank right away. In almost all cases, you won’t be liable for these fraudulent charges, but you may have some paperwork involved in proving your case.

(Via: Chron.com)


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Be on the lookout for credit card skimmers in The Netherlands

Dutch public transit user Paul Wiegmans noticed something strange when he tried to purchase a tram ticket from a machine in Amsterdam; the card slot looked a little out of the ordinary.

When he took a closer look, he discovered a so called “skimmer” had been placed over the original card reader. Skimmers are devices that read your credit card information at the same time the real reader does its work.

Skimmers have been used in restaurants and other locations for years, but this is one of the first I’ve ever seen where the unit was attached to a ticketing machine.

The skimmer reads the information stored on your card, and a small camera keeps an eye on the number pad, in order to capture your pin code.
Paul wrote a nice description of how the skimmer works (Dutch, translated version here). Even if you don’t understand what any of this means, the photos will give a pretty good indication just how smart and sleazy these thieves are.

The transit agencies are aware of the problem, and have asked their staff to keep an eye on the machines while they work on a long term solution.

If you use a credit card machine, always be on the lookout for anything out of the ordinary, if in doubt, don’t swipe!

The only good news is that your credit card company will usually be quite accommodating if fraud is detected, especially since many of these stolen credit card numbers will be used abroad for “out of the ordinary” transactions.


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Best Western (Europe) becomes the victim of the largest data theft in the world (UPDATED)

The European operation of the Best Western hotel chain has become the victim of a massive cyber-theft attack. By placing a “keylogger” on a corporate computer connected to their reservations system, a whopping 8 million customer records were stolen. Included in the records are names, address, phone number, credit card numbers and employment information.

The records were stored for every single customer who stayed at one of 1300 European Best Western hotels since 2007. The Sunday Herald reports that the theft was carried out by an Indian hacker, who then put the information up for sale on an underground web site, operated by the Russian Mafia. The entire story sound like it was copied right out of a spy novel.

The whole thing is extremely embarrassing for Best Western, who have handed control of their European computer operations over to their American colleagues. According to a UK based Best Western spokesperson, the company is “taking appropriate action”. Of course, none of this will be of any use to people who have lost their information, and credit card companies might have no other option than to issue millions of new cards to victims of this theft.

If you stayed at a Best Western hotel in Europe in the past year, you may want to contact your credit card provider, and keep a close eye out for trasnactions you did not approve.

Source: Sunday Herald (via Slashdot), Image from Flickr.

UPDATE: Best Western have conducted an internal investigation and “found no evidence of 8 million stolen records” (PDF file). I’m sure time will tell whether this was all all elaborate hoax by an amateur hacker.