Bad cruise spawns web site, call for travel agents

by Chris Owen on

Norwegian Cruise Line passengers, really mad about a December cruise on the Norwegian Sun, have launched a new web site. It’s just one of a number of ways cruise passengers are going beyond checking “below expectations” on a cruise vacation survey to sound off.

The new site, MyBadCruise.com, is simple and the message is clear. It tells of mechanical problems that ruined a cruise, what you can do to help, asks for “your stories” and has a place to check back for updates. Here’s what they say it is all about:

“On December 4, 2010, a large group of travelers took off on one of Norwegian Cruise Line’s (NCL) 6-night luxury cruises out of Port Canaveral, FL – having paid for a vacation to the beautiful islands of St. Maarten and St. Thomas, among other stops. According to the NCL website, passengers were assured that the Norwegian Sun cruise ship would provide everything they need to have their “perfect cruise vacation.”

OK first thought: define “perfect”.

Sure, that’s an advertising line like “You’re free to do…whatever!” the widely-used Norwegian Cruise Line slogan, but the ship did break down. It was no fault of the passengers who did not receive what is accepted as the normal and customary cruise experience. This sailing was no where near “perfect”. The ship lost power in one engine, bypassing St Thomas and St Maarten, the two main ports of call on the voyage, then slowly sailed back to Florida on a modified itinerary.

The cruise line issued $100 onboard credit per cabin along with a future cruise credit equal to 30% of the price of the cruise. Passengers say that’s not enough and want a full refund.
Odds are they probably won’t all get a full refund. They did go on a cruise. The cruise line always has a right to modify itineraries (it’s in the passenger contract no one reads). As foreign-flagged ships, cruise lines are not governed by consumer protection laws in place for US businesses.

But that does not have to be the end of the story for these people. Those who booked using a travel agent probably have a better chance of receiving more than the cruise line is offering.

Douglas Ward, author of “Berlitz Complete Guide to Cruising & Cruise Ships 2011,” told the Associated Press that you’re more likely to get help with a cruise problem if you booked through a travel agency and ask your agent to plead your case. “If you book your cruise online, it may be difficult to get compensation when things go wrong,” he added.

Indeed, a good Expert-Agent would have given potential cruise buyers options. Those options would include lines other than Norwegian, pointed out the difference in lines, itineraries and ships noting that Norwegian Sun is an older ship along with their personal experience with the line.

In other words, it’s pretty common knowledge in the travel agent community that Norwegian Sun is not exactly the crown jewel of the Norwegian fleet and clients frequently come back saying “I’ll never sail that line again” or “That was the worst cruise ever”. Any agent worth having would have suggested alternatives.

But it sure is cheap. $449 per person +tax will get you a ride on the November 5, 2011 sailing. Consumers are often blinded by low prices in a cruise world that is seeing prices on the rise.

Still, there is always some wiggle room in negotiations for a fair settlement when a cruise goes bad. A good Expert-Agent would have your back here.

Flickr photo by Suomi Star

Breaking: Another cruise line drops Egypt, says safety first

by Chris Owen on

Cruise lines are modifying cruise itineraries for ships calling in Egypt and Tunisia, canceling all port calls in these two countries. While unrest/chaos continues in the area, cruise lines are playing it safe by keeping ships and passengers out of harms way.

Costa Cruises told Gadling today that they have modified Red Sea sailings on the Costa Allegra and Costa Marina, the itinerary will now concentrate on calls at Jordan and Israel, with turnaround operations taking place at Aqaba, Jordan. To accommodate guests who have already booked these cruises, Costa Cruises will offer alternative itineraries and dates of departures.

Costa’s Mediterranean cruises with a one-day call at Alexandria will be diverted to a one day-call at Greece or Israel. On Mediterranean seven-day sailings normally going to Tunis, Tunisia, that call will be replaced by Palma de Mallorca, Spain; Malta, or Cagliari, Italy.

The port of Alexandria Egypt has been a favorite of cruise passengers. Here is what they might have seen.

It looks like cruise lines are clearing out itineraries for the next couple of weeks, with many more modified itineraries than were on the books just last weekend.

A travel warning issued by the U.S. Department of State “recommends that U.S. citizens avoid travel to Egypt due to ongoing political and social unrest.” and goes on to add “demonstrations have degenerated on several occasions into violent clashes between police and protesters, resulting in injuries and extensive property damage.”

The Department of State also offers specific safety tips for travelers and recommends enrollment in their Smart Traveler Enrollment Program (STEP) , a free service that lets travelers advise the Department of State where they will be and helps them keep in touch in emergency situations.

Cruise Port Update: Grand Turk gets NASA exhibit

by Chris Owen on

It’s not all sandy beaches, shore excursions and shopping in Grand Turk these days. A unique exhibit commemorating the National Aeronautics & Space Administration’s (NASA) Mercury space program and the historic 1962 splashdown of the Friendship 7 capsule off the coast of Grand Turk is now open at the Grand Turk Cruise Center.

“Splashdown Grand Turk” is a 3,500-square-foot attraction celebrating the unique relationship of the American human spaceflight mission which has special significance to the island’s history.

“We believe that having this great exhibit at the Grand Turk Cruise Center not only pays homage to the remarkable history of the NASA space program, but also shows the historical richness of the island,” said David Candib, director of business development for Carnival Corporation & plc, which operates the Grand Turk Cruise Center built in 2006.

Part of the Grand Turk Cruise Center, the free exhibit features a history of the Mercury space program, including replicas of an Atlas rocket model, astronaut John Glenn in a spacesuit, and the Friendship 7 capsule.

%Gallery-115405%
Storyboards at the exhibit depict the accomplishments of the NASA space program and detail the differences in space equipment of yesterday and today while offering an overview of the current space program and future plans.

Grand Turk is part of the Turks and Calicos island chain, located North of Haiti and the Dominican Republic. The Grand Turk Cruise Center is a beach front cruise facility where guests can swim in the ocean or in one of the largest swimming pools in the Caribbean.

Photo courtesy Carnival Corporation

River cruises, land tours canceled as evacuation from Egypt begins

by Chris Owen on

While at least 2,400 U.S. citizens are seeking evacuation from Egypt today, only two charter planes arranged by the U.S. Department of State have taken left the scene , one landing in Cyprus and the other on the way to Athens, Greece. It looks like it is going to take some time to make those evacuation plans happen.

“People should be prepared for a very long wait,” Janice Jacobs, the U.S. assistant secretary of state for consular affairs told CNN.

With an estimated 52,000 Americans in Egypt, 2,400 have requested assistance evacuating. The US Department of State has issued a warning against traveling to Egypt and noted that those interested in evacuation People interested in evacuation via U.S. government-chartered transportation should contact the State Department and the U.S. Embassy in Cairo by sending an e-mail to EgyptEmergencyUSC@state.gov or by calling 1-202-501-4444.

Egypt land tours and Nile river cruises have been suspended with tour operators Abercrombie and Kent, Trafalgar tours, Uniworld, Avalon Waterways, Grand Circle Travel and Gate 1 Travel all canceling operations.

“It’s an absolute zoo, what a mess,” Justine Khanzadian, 23, a graduate student from the American University of Cairo told AOL Travel.

MSC Cruises and Norwegian Cruise Lines, both scheduled to call at Alexandria, Egypt have modified their itineraries. The Norwegian Jade called at Istanbul Sunday. MSC Magnifica called at Limassol, Cyprus on Sunday and is calling at Haifa, Israel today. MSC Splendida will call at Izmir, Turkey.

Some of the popular tourist attractions in Alexandria, Egypt include Pompeii’s Pillar, The Tombs of Al-Anfushi, The Graeco-Roman Museum and The Museum of Fine Arts, known for its rich collection of sculptures, paintings and architectural works.

Flickr photo by Deanster 1983

Cruise line wants Olympic action

by Chris Owen on

Cruise lines sometimes balk at the notion that they are merely a floating hotel. Sometimes that can work to their advantage though as one cruise line hopes.

Royal Caribbean International’s Azamara Club Cruises could be the home to London visitors for the upcoming Olympic games.

Azamara chief executive Larry Pimentel thinks his line will be picked over others looking to get in on the Olympic fever and have the ability to be docked in London for the games.

“The location of the ships is absolutely critical”, he said. “Officials were very restrictive but as time goes on I think we are going to be given permission. I think we will hear within a month.”

The thought is that it would be more cost-effective for visitors to stay on one of the Azamara ships due to the all-inclusive nature of their ships compared to London hotel prices.

Azamara Club Cruises currently operates two ships, Azamara Journey and Azamara Quest. Azamara Journey was in the news not long ago as host ship of the Titanic 2012 sailing with three days spent at the Titanic’s final resting place. The ship will receive live video feeds from a remotely operated underwater vehicle deployed from an expeditionary ship alongside the sunken ship.