Does your cruise travel agent pass the test?

by Chris Owen on

There’s an ongoing debate between consumers and those critical of the travel business which struggles to answer the question “Do I need a travel agent or not?”. They’re not required and cruise-related websites make it really easy to click and buy a cruise, much like you might buy an airline ticket. But a good travel agent, one that will bring great value to the table, will have certain qualities required to make the cut. Ask these simple questions to find an agent with the minimum qualifications that make them worthy of your business.

  1. Are you connected? Since you are reading this, you are connected. You need someone who speaks your language in the medium you prefer be that via email, facebook, twitter or maybe just an easy phone call away. Bonus tip: try communicating with an agent via email to provide a written record of what was said, promised or delivered.
  2. Have you been on many cruises? A good travel agent specializing in cruise vacations should have a rich cruise history on multiple cruise lines. You’re looking for their first-hand knowledge and experience dealing with cruise lines, they better have it
  3. Are you certified? They should be at least members of the Cruise Lines International Association and have a few letters after their name like ACC, MCC or ECC showing they went through basic training and then some. If they have one of those, odds are they will tell you about some specialized training they got from the cruise line too. Give big bonus points if they are members of other professional organizations or consortium’s.
  4. How long have you been selling cruises? If they say less than five years forget about them. That’s about the minimum amount of time it takes for agents to really know their way around cruise lines, establish contacts that can do you some good later and have enough bookings behind them to know what they’re doing.
  5. Will I be dealing directly with just you? This one has to be a “yes” answer or the whole thing is not worth your time. To a good agent, their job starts with making the booking and never ends as they work towards building a life-long business relationship with you. If they are not personally following your booking from beginning to end you have the wrong person.

Top 3 stupid things to do on a cruise

by Chris Owen on

A cruise vacation can be a great way to travel. Once on the ship, you’re in a closed environment that is protected from many of the potential dangers that await those traveling some other way. But while cruise lines say things like “Do whatever you want to, it’s your cruise”, or “You are free to do...whatever!” there are limits. While there are a lot of stupid things to do on a cruise, here’s the top three:

1. Get in a big argument with somebody and call them names. If you happen to have a short fuse or are really impatient, check that at the gangway. Once you are on board the ship how you behave can have a real impact on the experience. You’ll hear the captain referred to as the “master of the vessel” and with good reason. He has the authority to throw you off the ship at the next port with no refund and no way to get back home except on your own if you cause trouble. Not long ago, a drunken brawl on Carnival Dream resulted in 10 guests waving good bye to a ship that left them behind.

2. Practice your swan dive over the side of the ship. This will most likely kill you and is something to avoid. You really have to try to make this happen too. Falling off the ship is a lot like falling off a 10-story building; your odds of survival are not good. If the impact of hitting the water doesn’t kill you, strong currents created by the ship’s movement will.

3. Stock up on drugs while ashore. If you want to buy drugs ashore you can on pretty much any Caribbean island. Just look for the cool guy with the Bob Marley look and you’ll get hooked up fast. Odds are you can get them back on the ship pretty easy too. They don’t strip-search embarking passengers. Where you will run into problems is back home when it’s time to get off the ship. Drug sniffing dogs that check luggage coming off the ship will find your “souvenirs” and you will go to jail.

If you follow the golden rule of cruise ship conduct “Don’t do anything that would require talking to security or having your body identified” you should be OK.

Cruise lines slash prices, buyers cash in

by Chris Owen on

Maybe its a bad news spotlight or maybe just some last-minute bargains but cruise lines are slashing prices on everything from short 2-night sailings to longer 7, 10, and even 16-night cruises . Make it a quick getaway or long, relaxing escape, cruise lines have some of the best vacation values around right now.

“With a bit of flexibility, you’ll likely be able to snag a good rate, and maybe even a few added bonuses, such as onboard credits, prepaid gratuities and cabin upgrades” reports CruiseCritic.com.

Short sailings to the Bahamas like 2 nights on Celebrity Century from Miami on January 15th go for as low as $115 per person or do 4-nights January 21 starting at $279. In the Caribbean, 7 nights on Crown Princess from Fort Lauderdale January 15 start at $379 per person and Ruby Princess starts at $449 on the January 16th sailing.

Longer sailings are available too like Princess Cruises Ocean Princess 16-day South China Sea Holiday sailing December 22nd with prices starting at $899 per per person or a 10-day sailing to the Mexican Riviera on Sapphire Princess from Los Angeles for $599 per person on January 5th.

Check with your travel agent for additional savings which might include discounts for residents of certain states, active or retired military members, seniors, past guests, Canadians, or other special promotions which could get you reduced airfare, onboard credit, complementary upgrades or special gifts.

Flickr photo by Tom Mascardo

Weather spoils itinerary, cruise line softens the blow

by Chris Owen on

Royal Caribbean’s Brilliance of the Seas was first on the chopping block today as a massive storm system in the Middle East bounced the ship around like a toy boat. The battered ship skipped a scheduled call in Alexandria, Egypt when the port was closed, sending it to Valletta, Malta.

Everyone on board is fine and the ship is completely seaworthy; minus a few onboard attractions.

Closer to home, Carnival Cruise Line announced weather-modified itineraries on four ships. Carnival Fascination skipped Key West and spending the day at sea, Carnival Freedom is skipping Key West too and will call on Cozumel Tuesday. Carnival Sensation, scheduled to call on Freeport in the Bahamas will spend a day at sea also. Carnival Inspiration due back in Tampa at 8a.m. today was delayed due to weather conditions as were two cargo vessels.

Weather-related events often cause modification of cruise ship itineraries cancelling plans of guests for shore-side shopping, sightseeing and shore excursions. While the safety of guests is of primary importance to the cruise lines, they know that getting off the ship in port is a highlight of the vacation, one they desperatley want to make happen. As a result, cruise lines commonly provide onboard credit for guests confined to the ship to spend on board.

In the case of Royal Caribbean’s Brilliance of the Seas, the cruise line said in a statement today “As a gesture of goodwill, and to thank guests onboard Brilliance of the Seas for their understanding during this difficult situation, Royal Caribbean International has provided guests with an onboard credit, as well as a full refund of their cruise fare paid for the sailing”

Not bad for an experience they’ll surely remember for the rest of their lives.

Massive floods close Panama Canal but end of world not near

by Chris Owen on

Ship transit through the Panama Canal was suspended Wednesday as flood waters, the worst ever recorded, made transit impossible.

17 hours of prolonged heavy rain forced the closing, only the third time since the canal opened 96 years ago and the first time because of flooding. Panama’s civil protection system declared Eastern Panama on high alert and issued evacuation orders for over 1000 people in dozens of flooded neighborhoods.

Reopening on Thursday, operations are back to normal at this time and no cruise ship itineraries were affected reports CruiseCritic.com

The Canal also closed in 1989 when the United States invaded Panama to depose bad guy Manuel Noreiga. In 1915 and into 1916 landslides closed the Canal, only months after it opened.

In case you missed it in history class, the Panama Canal was built by the United States between 1904 and 1914. It serves as a link between the Atlantic and Pacific ocean and handles more than 200 million metric tons of cargo every year.

Flickr photo by galif548