Airline law ends long Tarmac delays, fine threat improves performance

by Tom Johansmeyer on

The world didn’t end. No logistical disasters emerged. In fact, everything got a hell of a lot better.

Several months ago, the prospect of a maximum three-hour tarmac delay had the airline industry proclaiming the arrival of the four horsemen. They claimed that it would severely disrupt the industry to have to give passengers the option of getting off the plane would lead to chaos. People would be furious by a lone passenger wanting to bring the plane back to the gate, and crews would be forced to operate within the constraints of customer demands (you know … like other businesses).

Well, the airline industry doesn’t appear to be any worse off than it was. In fact, it looks like the new three-hour rule is having a positive effect. Three-hour tarmac delays have effectively disappeared, and on-time arrivals have improved overall. Everything seems to be running better than it was before the airlines faced fines of up to $27,500 per passenger.

How big a different did it make?Well, only four planes sat on the tarmac for more than three hours in April. In March, 25 hit that mark, and April 2009 had an astounding 81 planes on the tarmac for that long.

So, you’re probably wondering if the airlines stacked the deck, canceling flights to protect their stats and mitigate the risk of having to yank planes back to the gate or shell out big bucks fines. Year over year, the DOT reports that cancelations fell approximately 50 percent, with only 3,637 of 529,330 flights getting chopped.

Overall, on-time performance for the 18 airlines that report to the U.S. Department of Transportation climbed to 85.3 percent in April – up from 79.1 percent in April 2009 (and better than March’s 80 percent. Most of the late arrivals were caused by aviation system delays (e.g., bad weather or heavy traffic).

Efficient use of New York airspace and generally calm weather contributed to the improvement. LaGuardia‘s on-time rate surged to 87.4 percent from 67.4 percent. JFK showed a similar improvement – from 67.3 percent to 83.5 percent.

U.S. Airways led the pack in on-time performance among major airlines and followed Hawaiian and Alaska Airlines in the total market. American Airlines was the bottom of the barrel for the large carriers, with its sister carrier, American Eagle, sucking most among all airlines.

Let’s do the math on this. Holding airlines accountable and offering up the threat of hefty fines for mistreating passengers didn’t jeopardize their ability to operate. If anything, it led to improved results. For once, it seems, the government got it right. If that sounds weird, think of an airline that takes off and lands on time. Weird, right?

United Airlines snags first place in 2009 on-time performance

by Scott Carmichael on

Yesterday, United Airlines announced that they had climbed to the first place for on-time performance among the five largest global carriers in the country. This means United performed better than Delta (including Northwest), American Continental and US Airways.

On-time performance means the plane arrived at its destination within 14 minutes of its scheduled arrival time. Their 2009 performance was 10% better than the previous year, and preliminary numbers show that the airline will continue the trend in 2010.

One of the driving forces behind the huge increase in performance is a cash bonus for employees – for each month the airline took first spot, employees receive $65. For the entire year, United paid out $32 million, with each employee earning an extra $825.

Since delays are probably the number one complaint from most passengers, I’m very happy that the airline is putting so much effort into becoming better at being on time. And I do have to admit that the past couple of flights I took on United did indeed depart and arrive on time, something not always true in the past.

Fingers crossed that other airlines pick up the pace, and do what they can to beat United – more on-time flights will eventually benefit us all.

Tell your travel disaster story and win a $10,000 trip

by Katie Hammel on

Does misfortune seem to follow you when you travel? Ever been delayed on the tarmac for 10 hours, arrived to find your luggage was lost, your hotel had burned down, and you’d misplaced your passport? If you’ve got the mother of all travel disaster stories, Travel Guard insurance wants to hear from you.

On December 1st, they’re launching a contest to find the worst travel tale of woe, and the person deemed to be the “World’s Unluckiest Traveler” will be awarded a $10,000 dream vacation.

Every month, one winner will be chosen (by votes) to receive a Flip MinoHDTM camcorder. Another winner will be chosen at random from among the people for voted for that story as the worst. Each month’s “worst” winner will then be entered to win the fabulous grand prize, a (hopefully disaster-free) trip worth $10,000.

So if your travels have left you broke or beaten down, get your story ready and turn your travel disaster into something positive.

Airlines post worst on-time performance of the year

by Tom Johansmeyer on

June was the worst month of the year for airline on-time performance since December, according to the U.S. Department of Transportation. Together, U.S. airlines had an on-time arrival rate of 76.1 percent, down from 80.5 percent in May. But, they had fewer delayed flights than in June 2008.

Hawaiian Airlines put up the best on-time results in June, with Delta subsidiary Comair at the other end of the spectrum. Continental had the fewest delays among the legacy carriers (those that had a large footprint before airline deregulation in 1978), and American Airlines was at the bottom of the barrel for this category.

Unsurprisingly, weather, equipment problems and airport congestion were cited as the most frequent reasons for flight delays. To count as a delay, a flight must be more than 15 minutes late – canceled and diverted flights also count. Through most of the year, flight delays fell largely because airlines were cutting routes and servicing fewer passengers.

Mishandled baggage fell, as well, year-over-year, though it was up from May to June. Reports were down 20 percent from June 2008 to June 2009. AirTran had the fewest gripes from passenger. American Eagle (a unit of American Airlines) had the most.

The best and worst airports in America

by Katie Hammel on

Chicago O’Hare, my home airport, has been ranked by Travel + Leisure as the 2nd worst airport in the country for its delayed flight percentages. But despite flying to and from the airport fairly often, I’ve never experienced the major delays it’s best-known for. Maybe the airport gods know that, as someone who is terrified of flying, I’m already under enough stress and just couldn’t take the added panic of a delayed flight. Or maybe, I’ve just been lucky so far. Either way, I was surprised to find O’Hare ranked quite so high on the bad list (and to learn that it was #1 in 2008). Some of the other findings were surprising as well, and some others – well, not so much.

Salt Lake City came in at the number one spot on the “best airports” list, based on a 12% delayed flight percentage. Portland, Minneapolis St. Paul, Los Angeles (LAX), Detroit and Orlando also made the top ten list. The losers included Miami, Dallas Fort Worth, Atlanta and Philadelphia. New York was doubly shamed with both JFK and Laguardia on the list. Taking the top spot was Newark with a whopping 30% of its flights delayed.

The magazine also ranked the best and worst airlines in America, based purely on on-time arrival rates. Comair and American were among the worst, with Hawaiian and Southwest showing the smallest percentage of delays.