Tell your travel disaster story and win a $10,000 trip

Does misfortune seem to follow you when you travel? Ever been delayed on the tarmac for 10 hours, arrived to find your luggage was lost, your hotel had burned down, and you’d misplaced your passport? If you’ve got the mother of all travel disaster stories, Travel Guard insurance wants to hear from you.

On December 1st, they’re launching a contest to find the worst travel tale of woe, and the person deemed to be the “World’s Unluckiest Traveler” will be awarded a $10,000 dream vacation.

Every month, one winner will be chosen (by votes) to receive a Flip MinoHDTM camcorder. Another winner will be chosen at random from among the people for voted for that story as the worst. Each month’s “worst” winner will then be entered to win the fabulous grand prize, a (hopefully disaster-free) trip worth $10,000.

So if your travels have left you broke or beaten down, get your story ready and turn your travel disaster into something positive.

Congress to end long flight delays

The business travel community is siding with Congress on a new law that would address flight delays on the tarmac. The Business Travel Coalition, which represents the travel departments of 300 companies, is announcing today that it supports a new law that would give passengers some elbow room when a plane’s stuck on the ground.

If a plane is delayed for three hours or more on the tarmac, according to the bill, airlines would have to let the passengers get off the planes. This would provide welcome relief in among the gloomiest of travel situations. And, it could work to the airlines’ favor – though they wouldn’t admit it – as it would prevent negative public relations situations due to poor judgment. There have been enough delays to warrant at least the introduction of a bill, so there’s obviously a problem.

The Business Travel Coalition made the decision after surveying 649 corporate travel departments, travel agents and business travelers. More than 90 percent of the corporate travel departments and approximately 80 percent of travel agents and business travelers support the proposed rule. The National Business Traveler Association and American Society of Travel Agents have both come out in favor of the bill.

Since January 2007, USA Today reports that in excess of 200,000 passengers have been stranded on more than 3,000 planes for at least three hours after pushing back from or while waiting to approach a gate. There were 278 flights in this situation in June 2009 alone. While this is still a small portion of total passenger traffic, 200,000 people is a statistic that’s hard to ignore.

The issue of long tarmac delays was triggered recently by a Continental Express fight that was stuck on the ground in Rochester, Minnesota. The Senate has approved a version of the bill with the three-hour rule, while the House of Representatives has passed a less specific version, requiring that airlines submit a plan to the Department of Transportation for letting passengers off in the case of a long delay.

The Air Transportation Association is against the bill, though it calls long delays “unacceptable” (not exactly a hard position to take). The vice president of the ATA, David Castelveter, claims that airlines have contingency plans to deal with these situations and can handle the situations themselves.

According to USA Today, he says, “We continue to believe that a hard-and-fast mandatory rule for deplaning passengers will have substantial unintended consequences, leading to even more inconvenience for passengers and, ultimately, more flight cancellations.” He also explains that airlines have spent more money and invested in new technology to improve the service they provide.

Of course, we see how well that’s worked over the past three years for enough people to comprise a small city. I’m not a big fan of Congressional involvement, but it’s clear the airlines can’t handle this one on their own: they’ve proved it too often.

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Airlines post worst on-time performance of the year

June was the worst month of the year for airline on-time performance since December, according to the U.S. Department of Transportation. Together, U.S. airlines had an on-time arrival rate of 76.1 percent, down from 80.5 percent in May. But, they had fewer delayed flights than in June 2008.

Hawaiian Airlines put up the best on-time results in June, with Delta subsidiary Comair at the other end of the spectrum. Continental had the fewest delays among the legacy carriers (those that had a large footprint before airline deregulation in 1978), and American Airlines was at the bottom of the barrel for this category.

Unsurprisingly, weather, equipment problems and airport congestion were cited as the most frequent reasons for flight delays. To count as a delay, a flight must be more than 15 minutes late – canceled and diverted flights also count. Through most of the year, flight delays fell largely because airlines were cutting routes and servicing fewer passengers.

Mishandled baggage fell, as well, year-over-year, though it was up from May to June. Reports were down 20 percent from June 2008 to June 2009. AirTran had the fewest gripes from passenger. American Eagle (a unit of American Airlines) had the most.

Airline employee helps roommate get on plane strapped

A US Airways employee had the brilliant idea of helping his roommate bring a concealed semiautomatic handgun onto a plane yesterday. On the bright side, this would have meant one less gun on the streets of Philly. Now, both have been charged by the FBI.

Roshid Milledge, a customer service agent, switched bags with passenger Damien Young at the gate, so Young could bring his unloaded weapon on board the plane. He was moving to Phoenix and asked Milledge about the rules for transporting firearms. Instead of following the rules (how boring …), the customer service rep decided to elevate how passengers are treated by airlines and carried the 9mm gun through an employee entrance, bypassing security.

Another passenger, however, saw that Milledge looked “fidgety.” It didn’t take long for the authorities to find Young, who was comfortably on the plane, and bring him back to the gate (after the plane had begun to taxi).

Now, both Milledge and Young are in federal custody, and according to the Associated Press, neither seemed to be represented by council (yeah … smart).

So, what about all those other passengers on board … you know, the folks who didn’t blow off the rules? They were delayed several hours.

Yet another delay caused by airline customer service …

Don’t take air travel for granted

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At the rate that humans are creating new and more dynamic technologies, it’s easy to begin to take things for granted. I mean, space shuttle launches used to be front page, stop what you’re doing and find a TV news. Now, most people don’t even know when a trip to the International Space Station takes place. And that assumes that people even know that we have an International Space Station. Where people live. In space. Away from Earth.

Well, comedian Louis CK paid a visit to Late Night with Conan O’Brien and helped us regain the proper perspective. Long one of my favorite comedians, Louis summarized what I have been thinking for a quite some time: Pay attention to how amazing the world is and stop bitching about everything! You can travel the world in a flying tube in a matter of hours. You can leave Sydney at 11:00AM Monday and arrive, more that 20 hours later, in New York at 5:00PM the same Monday! I just did that! It was amazing. And I watched TV in the flying tube while I did it.

So, the next time that you find yourself complaining about a flight delay or a seat that doesn’t recline, watch this video and take a deep breath. The world is an amazing place. You just have to pull your head out of your ass to realize it.