Spoiler alert: U.S. based airlines apparently all suck. At least, if you believe the results of the Skytrax 2010 World Airline Awards. The top ten airlines in the world are mostly from Asia. The only upside for U.S. based airlines is that no European airlines made it to the list either.
American airlines are only represented in the “best North American Airlines” results – and even there, Air Canada takes the top spot.
The results are hardly surprising – I’ve flown many of these international airlines, and their product is indeed miles ahead of anything on offer in the U.S. or Europe. Still, it is a bit of a disgrace that none of the U.S. based airlines managed to make any of the winning categories. The top ten airlines of the world are:
Asiana Airlines
Singapore Airlines
Qatar Airways
Cathay Pacific
Air New Zealand
Etihad Airways
Qantas Airways
Emirates
Thai Airways
Malaysia Airlines
Still, it isn’t all doom and gloom – in recent weeks, the AOL “spy in the sky” flew all major U.S. carriers and found that there are still some friendly and helpful airlines out there. Check out their report cards for the ten airlines they reviewed.
Delta airlines just announced the introduction of 22 new daily flights between Chicago and New York. The new flights will be operated as Delta Shuttle flights, and will start June 10th.
The new hourly service out of O’Hare replaces current Delta flights between Chicago Midway and LaGuardia.
Delta obviously means business – because they are also going to offer free coffee and newspapers at the gate, which will be located as close as possible to the terminal 2 security checkpoint.
More flights on this route means cheaper fares for everyone, because the other airlines will clearly be paying attention to this increased capacity. Delta kiosks will be available for same-day ticket purchases.
The route will be operated by an Embraer 175 jet – with 12 seats in first class, and 64 seats in coach. Because this is a narrow body jet, there are no middle seats. The flights will offer Delta’s “enhanced shuttle service” which means meals in first class, and free wine and beer in all cabins.
Well, it’s hard not to see the light at the end of the tunnel after a decade of unusual airline severity. The market was shaken several times by terror attempts – including the attacks of 9/11 – economic pressures from the dotcom meltdown and the recent financial sector only made matters worse. Energy prices hit some peaks along the way, which, according to Joseph Lazzaro of our sister site, BloggingStocks, determines the fate of the U.S. airline sector.
The stock is up 90% since June. To most travelers, this is not just irrelevant, but boring … until you think about how these matters can impact your experience on an airline. When a company is profitable, it has an easier time serving its customers. And, employees tend to relax a little bit, as profits and stock prices tend to be good signs that jobs won’t be disappearing (at least not in large amounts).Also, I use stock price as a proxy for intangibles, like brand strength, customer loyalty and other factors that are hard to quantify. At the end of the day, the price determined by investors takes all this stuff into account, giving customers and passengers a feel for how the airline is likely to treat it.
So, cast aside the recent high-profile debacles of this airline, including its recent runway faux pas in in Kingston, and think to the future. After all, everyone’s screwed up. United has its guitar-playing victim, and Northwest (and, as a result, Delta) watched a plane overshoot a destination. In a business where every player is scraping the bottom of the barrel, American may rise above, even if only slightly.
Don’t expect to have plenty of legroom, though. Part of the decline stems from the fact that airlines have cut flights, so fewer people may be jockeying for fewer seats, leaving you just as cramped as usual. Both the dip in the number of passengers and in the number of flights is a direct result of a recession that has had a magnified effect on the travel market this year.
Last week, Delta, American and United all came out and said that they’re seeing an increase in demand — and from those high-value corporate clients that keep the planes in the air.
There’s a special type of membership level, but the airlines don’t want you to know about it … unless you’re dropping an easy $50,000 a year on full fare tickets with the same airline. The topic, which comes up from time to time, is in the headlines again thanks to the work of George Clooney and Vera Farmiga in Up in the Air.
American Airlines is mentioned in the flick, but the carrier won’t talk about the subject itself. No details have been released on how to attain these levels of air travel greatness, except the obvious: you need to be a rich frequent traveler or control a company where a lot of people are on the road all the time. The perks of this secret society include fantastic upgrades, bat-phones to experienced agents who answer on the first ring, priority check-in, lounge access and airport escorts when you’re layover’s about to go under. Simply, it translates to real customer service, a rarity in this industry.
Status has become a commodity, with double miles bonuses and other tricks helping frequent flyers amp up their accounts faster, a side-effect of airlines looking to make their passengers as loyal as possible. Because of this, anyone who wants to be a real player — e.g., American’s ConciergeKey, Continental‘s Chairman’s Circle and United‘s Global Services — will have to pierce the inner circle.
Only 20,000 of United’s 1 million program members were allowed into United’s program, which requires 100,000 miles or 100 segments. Delta is the most secretive, with Executive Partner status, which has been replaced by Diamond Medallion level status, requiring 125,000 qualifying miles or 140 qualifying segments.
Okay, so you can figure out all the basic benefits — just like every other status, only faster and bigger and bitter. And then, it isn’t hard to let your mind wander to such upsides as confirming upgrades 120 hours in advance (instead of 100 hours). But, this only scratches the surface. Forrester Research reveals that airlines know which planes have the greatest VIP density and use this to assign gate priority. A Continental passenger and Chairman’s Circle member — who took more than 300 flights and traveled more than 400,000 miles (no bonus miles tucked in there) — was able to finagle some time on an MD-80 slight simulator, because the airline values his business.
See, it is possible to get some love from the airlines. You just have to be ready to spend an absolute fortune … and make the airline need you.