Too good to be true: $0 fares not for real

Part of me thinks: They should’ve known better.

Then another part thinks: But it was in writing. It’s fair game.

Free fares on Northwest Airlines posted last Thursday were snatched up by happy travelers, then reneged a few days later. The spokesman from Delta Airlines (who bought out Northwest back in October) confirmed that it was an error and said that the only people he would honor would be those customers already in flight. The tickets for everyone else–who started planning their trips around these tickets–would be cancelled.

The fare wasn’t posted on nwa.com or delta.com–just on a few other sites like Travelocity. Most flights affected departed from the Twin Cities.

Does it come as a surprise that something like is already covered in legal print? Northwest’s fare tariff states that it reserves the right to cancel a ticket if it was bought at an erroneous fare. No doubt the airline could use the money and isn’t eager to give away free tickets willy-nilly.

But I still think that as a token of good faith, a customer service-based airline would honor the tickets. It’s easier to keep the good standing of current customers and the friends that they tell, than to gain new customers after these folks have been put off, right?

[Via Today in the Sky]

Spring fever hits early with discounted flights to Europe

Forget the snow, forget the winter. Trade in your down coat for a cardigan, and hot tea for iced tea (in your mind, if nowhere else). It’s time to start thinking about spring.

The springtime sales on European flights have started. American Airlines has a slew of cheapies from the US — including San Francisco-London for $569 (after taxes) and Chicago-Frankfurt for $527 (after taxes). Book your ticket by February 10, and travel outbound by April 2, and inbound by May 2.

American has also extended its companion ticket offer to the UK and the Caribbean for AAdvantage members. Book the qualifying ticket by March 31, then use the 2nd ticket by December 31. It’s not without a little spending, though. The companion flight might be free, but you’ll still have to pay the taxes and fees.

Delta also has discounted Europe flights from either New York City or Atlanta, including JFK-Madrid $454 (after taxes) or Atlanta-Milan $598 (after taxes). Book by February 2, and travel February 2-April 2.

And Travelzoo tips us off to Air France’s New York City-Dublin that’s a mere $328 (after taxes). Travel through April 2.

Merge your Delta and Northwest frequent flyer accounts — get 500 miles

In this week’s chapter of “Merger Mania, Delta Devours Northwest,” lots of changes have happened to each respective frequent flyer program.

To merge the two programs, small changes in mileage earning, spending and transfer have been implemented, largely to make Northwest’s program emulate Delta. System Wide Upgrades, a feature that many Northwest flyers briefly enjoyed, will now be translated to Medallion Upgrades, a weaker, less useful tool. Northwest Platinum flyers will now earn fewer bonus miles as well; their earnings will be reduced from 125% to 100%.

The most abhorrent change to the programs, however, is the addition of an extra “reward tier” on mileage tickets. As billed, this change is supposed to provide “more flexibility” by charging more miles and providing extra seats when searching for rewards. But in actuality, it’s just another way to gouge passengers.

Think of it this way. Last year, if you wanted to fly from Atlanta to New York there were 10 options to fly for 25k miles. This year, there are 20 options to fly at 30 – 35k miles and 2 options to fly at 25k miles. And those latter flights? Only good on Wednesday redeyes on a 12 seat propeller plane.

It’s not that egregious, but you get the picture.

The (scant) good news is that we now have better, fluid access between both accounts. As of last week, passengers from each program can log in, link accounts and swap miles, which means if you have orphaned miles in either account, you can move them over. Yes, you can move elite miles as well.

You can link the accounts by going under Worldperks | Manage My Account | Link Accounts and Transfer Miles. Once you link them up, you’ll get 500 bonus miles.

If you want to read more about the details of the mergers, a good resource is Flyertalk.

Police haul HBO executive, husband off Delta Airlines flight

A high-profile couple from New York was recently hauled off a Delta Airlines flight after the man allegedly verbally abused a flight attendant because his television in first class didn’t work.

Sheila Nevins, the president of HBO Documentary Films, and her husband Sidney Koch are considering legal action against Delta, the New York Times’s Caucus Blog reports. Their lawyer, John Horan, tells the Times: “They were detained at JFK in a public space for two hours and were humiliated by the experience. It was ghastly and unnecessary.”

What happened, you ask?
The couple was traveling back to New York from the Sundance Film Festival on Inauguration Day, in first class. Apparently they had confirmed ahead of time with Delta that live television would be available in first class, so that they could watch President Obama’s speech. But upon takeoff many of the TVs in first class malfunctioned, including Sheila Nevins’. Compounding this, the pilot reportedly kept pausing the entertainment system — therefore interrupting Obama’s speech — with announcements about various landmarks the plane was flying over.

This was all enough to send Sidney Koch into a rage, says the Times. Delta claims Koch became “verbally abusive” to a flight attendant. Koch admits that he lost his temper, and he says he apologized to the flight attendant.

Nevertheless, local police met the flight at JFK and removed the couple from the plane. They were not issued any summons after their questioning at the airport.

What do you think about this? Did the flight attendant overreact? Does the couple have a case against Delta? In our post-9/11 world, do flight attendants at times appear a little too quick to get law enforcement involved? I mean, the guy was pissed about his TV, so he turns around and, what, pledges to bring down the plane?

Obviously a lot has to do with what was actually said in this case, and maybe we’ll never know that.

I for one find the word’s of Delta’s spokesperson, Betsy Talton, interesting. Speaking to the Times, she says specifically that Koch was “verbally abusive” to the FA. She doesn’t use the word “threat.”

No one has the right to abuse a flight attendant, verbally or otherwise. But what constitutes actually threatening a flight?

Launching into a name-calling, profanity-fueled rage against a FA is wrong, but do you put me in cuffs? Is it tantamount to physically endangering the flight by, say, charging the cockpit or attacking someone?



Aside from snooty cable tv execs, what other odd things have been found on planes? Click the images to find out!

Man gets off plane via exit door: Did he wait for the ding?

Don’t try this at home.

When a Delta plane arriving from Salt Lake City landed in Phoenix yesterday, one man opened the emergency exit door at the back and got off by hopping off the wing. Or perhaps he climbed down? Regardless of how he got off, he was apprehended, naturally, and could be in bigger trouble than he anticipated.

To his credit, the plane was at the terminal already, and other passengers were beginning to exit the front like normal people do. It wasn’t like he got off in the middle of the runway before the plane taxied to safety. People who apprehended him were runway personnel. One has to wonder what this guy was thinking and where he was going.

The man is old enough to know better–he is 37, but perhaps he was aiming to relive a school days experience when kids sometimes bolt off a school bus out the exit door. I remember that scenario happening on at least one occasion. It wasn’t me.

Maybe all those people struggling to remove the carry-ons they brought on the plane with them to avoid checked baggage fees made him snap. [via FoxNews.com]

Other tales from the skies
Amazing and insane stories from a real-life flight attendant and co-pilot