Galley Gossip: Flight attendants trained to spot human traffickers at the Super Bowl

by Heather Poole on

What do hundreds of flight attendants, thousands of under-age prostitutes and the Super Bowl all have in common? Dallas. On Sunday they’re all traveling to Texas. American Airlines, American Eagle, Delta, United, and Qantas hope to help stop human traffickers from pimping out women and children by holding training sessions that will enable flight attendants volunteering their time on the ground to help spot signs of trafficking. According to Texas Attorney General Greg Abbot in an article posted by Reuters, the Super Bowl is one of the biggest human trafficking events in the United States. During the previous two Super Bowls fifty girls were rescued. This year with authorities, child welfare advocates, and the airline industry all collaborating to fight under-age sex crimes, even more lives could be saved.

How did the airlines even come to be involved in human trafficking? It all started with Sandra Fiorini, an American Airlines flight attendant based in Chicago. Because of Fiorini flight attendants now know what to look for and who to call if they see something suspicious on board a flight. This after Fiorini tried to report a situation and no one responded. It involved an eighteen year-old boy on a six-hour flight carrying a newborn infant with its umbilical cord still attached. No wife. Just one bottle of milk and two diapers stuck inside his pocket. In 2007 Fiorini met Deborah Sigmund, founder of the organization Innocents at Risk, and soon they began working together with airline employees to become the first line of defense against human trafficking.




Flight attendants aren’t the only ones who can help. There are more frequent fliers now than ever before. Passengers should also be aware of what to look for while traveling.

Warning Signs

1. Someone who doesn’t have control over his/her own identification

2. Someone who has few to no possessions.

3. Someone who is not allowed to speak for themselves, or is made to speak through a translator

4. Someone who isn’t sure of where he or she lives or is or has no sense of time

5. Someone who avoids eye contact or appears fearful, anxious, tense, depressed, nervous, submissive.

6. Someone who rarely is allowed to come and go independently and may be accompanied by someone who controls their every movement

7. Someone who may be dressed inappropriately regardless of weather conditions.

Number to call

Human Trafficking Hot line 1-888-373-7888.

(Don’t wait until it’s too late. Put that number in your cell phone now!)

There are more slaves today than any other time in human history. A person can be sold several times a day for many years, opposed to drugs that can only be sold once. Because of this human trafficking is one of the fastest growing crimes in the world, only second behind drug trafficking. It generates 32 billion annually for organized crime. Each year two million women and children become victims. 300,000 children within the United States are being trafficked each year. Most are forced into a life of prostitution and pornography in large urban areas such as Washington DC, New York, Los Angeles, Las Vegas and Florida. If it can happen on my flight, it can happen on yours. Open your eyes. Get involved. Write that number down!

Photo courtesy of The Consumerist

Galley Gossip: Flight attendant training – which airline to pick?

by Gadling Staff on

Next week I’m to start flight attendant training for American Eagle. But today I got a call from Delta and they want me to go for a face to face interview two days after I’m to start training! If I go to the Delta interview, I’ll forfeit American Eagle completely and won’t ever be able to reapply, as this is my second chance to go to training with them. I’m giving up my good paying but burned out retail management job and changing my life to do my long lived dream job as a flight attendant. I’ve been waiting to get a call back for over a year due to training cancellations last year. American Eagle training is three weeks long, but doesn’t pay, while Delta pays for six weeks of training. I’m afraid to give up American Eagle to go to a Delta interview and possibly not make it and then I’m out both! What should I do? – Laura

Dear Laura,

Have you tried to delay your training class with Eagle? If not, give the airline a call and see if you can push it back a few days, meaning you’d like to start in the next available training class. I’m sure they have a couple of them lined up. This way you can go to the Delta interview without forfeiting a shot at Eagle. Most airlines hire on the spot, so you’ll know the day of the interview if Delta is interested or not. If they send you to “medical”, congratulations, you made it! If they say they’ll contact you soon, that’s code for thanks but no thanks. Move on. And

If Eagle won’t let you change your class date, I suggest sticking with Eagle. Initially I had planned on telling you to hold out for Delta, which is also what most of my coworkers suggested after I ran the scenario by them, but after weighing the pros and cons I think it would be foolish to put all your eggs in one basket. The simple fact is a bird in the hand is worth more than two in the bush . Before I was hired by a major US carrier, I was passed over by one of its biggest competitors. I tell you this for two reasons; you never know what’s going to happen and you should never give up on your dreams. I’d also hate to see you lose a wonderful opportunity because you chose to go to an interview instead of training.

Working for a regional carrier is a great place to start. You’ll gain seniority quickly and get travel benefits, as well as experience on the job. A little experience is always better than none, especially if you don’t speak a second language and you’re interested in interviewing for a major carrier like Delta. Who knows, you might love working for Eagle. I know a lot of flight attendants who do. But if you don’t, simply quit and apply to another airline offering better pay and international layovers. That’s exactly what I did three months after Sun Jet, a low cost carrier, hired me fifteen years ago.

FYI: I’ve heard through the grapevine that you can try to transfer to American after a year on the job with Eagle. I’ve also heard American will be hiring soon.

Ultimately the decision is yours, Laura, because only you know what’s best for you. Good luck! Make sure to write back and let us know what happened.

Heather

UPDATE 1/27: I’m excited to report that Laura held out for Delta and got hired yesterday! Only 8 out of 125 people made it through. FYI: Laura is NOT a speaker. I’m so excited for her!!! Now why did she decide to hold out for Delta? It migh have something to do with another question she asked right after this post went live. Stay tuned for another upcoming Galley Gossip post inspired by Laura

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Photo courtesy of DavityDave

Judge blocks Sabre, gives American Airlines a break

by Tom Johansmeyer on

I guess it would make sense for American Airlines to turn to litigation. After all, this approach worked well against Orbitz.

Here’s the situation: the battle between airlines and online travel agencies escalated from the beginning of November – with American’s announcement that it would pull out of Orbitz – through the new year. The latest move was by global distribution system Sabre, which has made it more difficult for American’s fares to be found. Along the way, Expedia dropped American in a defensive move, and Delta pulled out of three smaller booking sites: CheapOair, OneTravel and BookIt.

The decision by Sabre to “demote” American Airlines had obvious business implications for the carrier, which is likely why it sought relief in the courts. As a result of a hearing held yesterday, Sabre has been blocked from limiting the visibility of American Airline flights, but there’s clearly more to come.

In addition to making it more difficult for customers to find American’s flights, Sabre also increased the fees it charges American, which would lead to an annual cost of $157 million for the airline.

Sabre maintains that it was within its contractual rights, according to an Associated Press report, while American believes the move was anti-competitive.

How pro athletes travel: Chick-fil-A sandwiches and 60 inches of legroom

by Scott Carmichael on

Once you make it big in the world of pro-sports, traveling suddenly becomes a much more enjoyable experience. While most of the world stuffs itself into tiny seats hoping for a bag of pretzels, the world of chartered sports flights means a whole different level of luxury.

In the US, one of the largest operators of private sports charters is actually an airline you and I have probably flown in the past year – Delta Air Lines.

Delta flies a fleet of eight Airbus A319s in VIP configuration, capable of seating 54 passengers. Seats have 60 inches of legroom, can swivel and some rows feature private card tables.

The crew members on these planes have cheat sheats telling them the preferences of their athlete passengers – from their favorite snacks to what kind of soda they prefer. In addition to this, they’ll even provide special treats like Dove Ice Cream bars and Chick-fil-A sandwiches. Even the top tier elite members on commerical flights don’t get that kind of treatment.

Then again – with flights costing up to $1.3 million, you really should expect a certain level of luxury. The total bill for a sports team is up to $3 million a season, and most of that goes to Delta Air Lines.

[Photo: Bloomberg]

Sabre tells clients of American Airlines drop, booking war is scorching

by Tom Johansmeyer on

Okay, we all saw this coming. The battle that was expected between airlines and online travel agencies as a result of improving market conditions has reached a high level of intensity, centered on American Airlines (with Delta playing a supporting role).

The situation is running deep, as both American and Delta have stepped back from online travel agencies (though for slightly different reasons). American Airlines is eager to push its Direct Connect system, which is what led it to pull out of Orbitz. Expedia, seeing the early stages of a trend, dropped American Airlines, likely as a defensive move to prevent a surprise later. Delta pulled out of three smaller online travel agencies – CheapOair, OneTravel and BookIt – to consolidate its distribution channel and focus on a core group of partners.

This has led to incredible amounts of uncertainty and angst in the airline and travel sectors, as the escalation has been swift and unconstrained. We’re past the early stages of the conflict between the two sectors. A month ago, Douglas Quinby, Sr. Director, Research at PhoCusWright, told me that things were just starting to percolate. Now, he explains, “[W]e saw the tip of the iceberg back in November, when American said it intended to pull its fares and schedules from Orbitz. We are now starting to see more and more of the iceberg,and it is a big one.”

Specifically, global distribution system Sabre has announced that it is terminating its relationship with American Airlines. This is ironic, of course, as the idea for Sabre was hatched on an American Airlines flight in 1953 by American’s president, C.R. Smith and IBM senior sales representative R. Blair Smith. Six years later, they made it a reality (Sabre spun off from American Airlines parent company AMR completely in 2000 following a 1996 IPO).

Quinby continues, “[W]ith Sabre’s escalation, the pressure clearly has to be building on American. What’s next is a near-term compromise that will result in an uneasy truce (with the potential for further escalation before we get there).”
But, that might take a while to reach, as you can see from Sabre’s recent message to its clients, revealed to Gadling yesterday. The company says:

Sabre has taken a set of actions to protect what you have told us is important to you – full air fare transparency and the ability to efficiently operate your business. As part of these actions, we have changed some of our availability and shopping displays to support airlines who value the transparency and efficiency of the proven system our customers use to serve travelers.

Sabre adds:

We have also initiated termination of our global distribution agreement with AA. We have provided AA notice that accelerates the termination date of our current agreement to the extent possible, culminating in early August. We are seeking a new agreement with AA that provides our customers long-term assurances of efficient comparison shopping.

AA’s stated plans regarding its “Direct Connect strategy,” backed up by its recent actions, are an attempt to impose a costly, unproven and unnecessary system that would make it harder and more costly for you to operate your business and for your customers to comparison shop based on full and transparent fare information. Based on AA’s actions, in addition to the steps noted above, we have also given notice that we are eliminating the substantial price discounts AA has enjoyed consistent with its prior long-term commitments to provide full content and support efficient comparison shopping for our agency and corporate customers.

It’s clear that the escalation is continuing, and Sabre isn’t the only player using heated language. In a statement on its website, American Airlines countered that Sabre has “taken a set of punitive actions against the airline and its customers, despite the fact that American has met all its obligations and continues to work in good faith with Sabre.” And, it has lobbed at Sabre the same “anti-competitive” accusation that the online travel agencies leveled at American. For good measure, American adds:

Sabre’s actions are discriminatory and patently inconsistent with both its contractual obligations and its professed goal of ensuring full transparency for the benefit of consumers and travel agents. In contrast, the actions only serve to protect Sabre’s market position and attempt to force airlines and travel agencies to rely exclusively on its legacy systems that only lead to higher fares and fewer choices for consumers.

In a message to members of its frequent flier program, AAdavantage, American said:

While there is much misinformation circulating on these matters, rest assured that tickets for travel on American Airlines and American Eagle – including all international and domestic classes of service – are widely available through a number of outlets, including American’s own website, AA.com, which features our Lowest Fare Guarantee. Tickets, fares and schedules are also available through American’s reservations agents, thousands of travel agencies in locations worldwide, other online travel agencies such as Priceline.com, and travel search engines such as Kayak.com. For more information, please visit AA.com.

There are rumors circulating that Priceline has signed on for American’s Direct Connect program, but nothing has been confirmed – a smart move given how volatile the disputes are getting between American and the other online travel agencies.

Of course, the actions by Sabre have led many to wonder if Amadeus, another global distribution system, is going to jump into the fray. This seems likely, Quinby told me by email: “Amadeus has a pretty small presence in the U.S. so they may sit this one out (with a good bowl of popcorn!)”.

Here’s the Sabre message in full and unedited:

Dear Sabre Customer,
This is to notify you that Sabre has taken a set of actions to protect what you have told us is important to you – full air fare transparency and the ability to efficiently operate your business. As part of these actions, we have changed some of our availability and shopping displays to support airlines who value the transparency and efficiency of the proven system our customers use to serve travelers. Specifically, we have made changes in the Sabre . system that alter the order in which some of American Airlines’ flights appear in availability and shopping displays. The display changes do not apply for points of sale in the EU or Canada due to specific regulations in those markets.
We have also initiated termination of our global distribution agreement with AA. We have provided AA notice that accelerates the termination date of our current agreement to the extent possible, culminating in early August. We are seeking a new agreement with AA that provides our customers long-term assurances of efficient comparison shopping.
AA’s stated plans regarding its “Direct Connect strategy,” backed up by its recent actions, are an attempt to impose a costly, unproven and unnecessary system that would make it harder and more costly for you to operate your business and for your customers to comparison shop based on full and transparent fare information. Based on AA’s actions, in addition to the steps noted above, we have also given notice that we are eliminating the substantial price discounts AA has enjoyed consistent with its prior long-term commitments to provide full content and support efficient comparison shopping for our agency and corporate customers.
We understand that some customers may have concerns regarding the potential impact of these actions on their operations. I want to assure you we decided to take these actions only after very careful consideration of the negative impacts AA’s plans would have on your business and ours. We have a track record of acting in the best business interests of our customers and doing what is necessary to grow the value of the proven and successful system that enables travel agents, corporate travelers and consumers to efficiently and cost-effectively comparison shop.
Sabre is taking these actions as part of our efforts to obtain a new agreement with AA that provides long-term assurances to our customers who prefer to continue using a proven system that provides significant value to both suppliers and buyers of travel. We are committed to delivering this value to our customers for the long term, and we will take the necessary steps to accomplish that objective.
Sincerely,
Chris Kroeger
Senior Vice President, Marketing
Sabre Travel Network

And here’s the message to AAdvantage members, in full and unedited:

Dear Thomas Johansmeyer,

As a valued AAdvantage member, we want to clarify what you may be reading in the press. As a result of a commercial dispute, over the past several weeks there have been changes to how we sell our tickets. American Airlines last month removed its fares and schedules from Orbitz.com, and effective January 1 Expedia.com stopped offering American Airlines fares on its website. Additionally Sabre, a company that distributes airline fares and schedules, made it more difficult for travel agents to find and select American’s flights by moving our fares lower in the display order than they normally would be listed.

While there is much misinformation circulating on these matters, rest assured that tickets for travel on American Airlines and American Eagle – including all international and domestic classes of service – are widely available through a number of outlets, including American’s own website, AA.com, which features our Lowest Fare Guarantee. Tickets, fares and schedules are also available through American’s reservations agents, thousands of travel agencies in locations worldwide, other online travel agencies such as Priceline.com, and travel search engines such as Kayak.com. For more information, please visit AA.com.

We are committed to working with all distribution channels, including traditional travel agencies, online travel agencies and global distribution systems. We will keep you informed of important updates on these developments.

Thank you for giving us the opportunity to address this matter. We appreciate your business very much and look forward to welcoming you aboard soon.

Sincerely,

Maya Leibman
President
AAdvantage® Loyalty Program