TSA PreCheck program to be expanded, details sketchy

The TSA PreCheck program being piloted by The Transportation Security Administration is expanding and will allow some passengers to go through pre-screening then make it through security checkpoints faster at many more airports in 2012. The exact benefits of the program, however, are difficult to define.

“We are pleased to expand this important effort, in collaboration with our airline and airport partners, as we move away from a one-size-fits-all approach to a more intelligence-driven, risk-based transportation security system,” TSA Administrator John S. Pistole told the Los Angeles Times saying the PreCheck program and a similar effort for international travelers, called Global Entry, will help make the TSA screening process more efficient.

Designed to help TSA focus resources on higher-risk and unknown passengers while expediting the process for lower-risk and known passengers whenever possible, more than 336,000 passengers been screened to date through TSA PreCheck lanes.

Some passengers could qualify for expedited screening through U.S. airport security checkpoints via designated screening lanes. The TSA doesn’t say exactly how the screening differs, citing security reasons but potential benefits may include keeping shoes, belts and light jackets on and keeping a 3-1-1 compliant bag in carry-on luggage. The TSA is quick to point out though that “at no point, however, is this program an entitlement. Passengers are always subject to random, unpredictable screening measures,” on their web site.

Not everyone is eligible for the PreCheck program though. It applies only to members of airline frequent-flier programs who also must first apply with the TSA. If approved, they get a boarding pass with a special barcode signaling TSA workers to let them go through the fast lane.


Read more here: http://www.charlotteobserver.com/2012/02/09/2995938/airport-will-offer-tsas-precheck.html#storylink=cpy

Read more here: http://www.charlotteobserver.com/2012/02/09/2995938/airport-will-offer-tsas-precheck.html#storylink=cpy

TSA PreCheck is currently operating with American Airlines at airports in Dallas, Miami, Las Vegas, Minneapolis and Los Angeles, and with Delta Air Lines at airports in Atlanta, Detroit, Las Vegas and Minneapolis. Later this year, US Airways, United Airlines and Alaska Airlines will begin operations.

TSA PreCheck is scheduled to be implemented at the following airports this year:

  • Baltimore/Washington International Thurgood Marshall Airport (BWI)
  • Boston Logan International Airport (BOS)
  • Charlotte Douglas International Airport (CLT)
  • Cincinnati/Northern Kentucky International Airport (CVG)
  • Denver International Airport (DEN)
  • Fort Lauderdale-Hollywood International Airport (FLL)
  • George Bush Intercontinental Airport (IAH)
  • Honolulu International Airport (HNL)
  • Indianapolis International Airport (IND)
  • John F. Kennedy International Airport (JFK)
  • LaGuardia Airport (LGA)
  • Lambert-St. Louis International Airport (STL)
  • Louis Armstrong New Orleans International Airport (MSY)
  • Luis Muñoz Marín International Airport (SJU)
  • Newark Liberty International Airport (EWR)
  • O’Hare International Airport (ORD)
  • Orlando International Airport (MCO)
  • Philadelphia International Airport (PHL)
  • Phoenix Sky Harbor International Airport (PHX)
  • Pittsburgh International Airport (PIT)
  • Portland International Airport (PDX)
  • Ronald Reagan Washington National Airport (DCA)
  • Salt Lake City International Airport (SLC)
  • San Francisco International Airport (SFO)
  • Seattle-Tacoma International Airport (SEA)
  • Tampa International Airport (TPA)
  • Ted Stevens Anchorage International Airport (ANC) and
  • Washington Dulles International Airport (IAD).




Flickr photo by Inha Leex Hale
Graphic via TSA

Dancing at Denver International Airport

There are only so many ways to kill time at the airport. You can eat overpriced food, drink overpriced alcohol, read or dance. OK, there might be more things to do at the airport, but for the sake of introducing this video, let’s pretend that those are the only options. This young lady was bored at Denver International Airport and decided to cut a rug right there in the terminal. Not to be outdone, a random traveler walked by, booty bumped our dancer and, in one motion, stole the scene.

We could all learn a lesson from both of these rhythmic travelers: don’t get stressed at the airport. Delays will happen, flights will get canceled but you can always control your attitude. Keep your cool and have some fun when you’re traveling. Oh, and always booty bump when you have the chance.

Disruptive passenger arrested in Denver after bomb threat

A disruptive passenger was arrested at Denver International Airport this past weekend when he said he had a bomb. The passenger was late for a flight to Salt Lake City, missed the connection and left his luggage on the plane. After being “disruptive in the gate area” and making inappropriate comments,” a United Airlines spokesman told CNN, the passenger claimed he had a bomb in his bag.

This was enough to get the plane back to the gate – not to mention the bag off the plane. This was followed by an hour-long delay while the incident was investigated by the authorities.

Now, the passenger is being charged with interfering with public transportation. A trip to the Denver jail is in his future, according to the report.

[photo by cliff1066 via Flickr]

Blizzard forces delays and cancelations at Denver airport

Is it just me or is it a little early for a winter snowstorm?

The Denver International Airport (DIA) had to cancel flights yesterday due to blizzard conditions. It was just too difficult to keep runways and taxiways clear, so United canceled about 200 of its 400 flights departures and arrivals, and Frontier canceled 19 of its 155 departures. Passengers on flights that had been delayed find themselves waiting one to four hours.

As of yesterday afternoon, about a foot of snow had dropped since Tuesday evening. But the wind — with 20 to 40 mph gusts — is actually the greater threat, rather than the snow.

The two east-west runways have been closed, but the other four north-south runways remain open.

Anybody with a flight scheduled into or out of DIA should check their flight status before going to the airport.

United just can’t win with Canadian singer

Canadian singer-songwriter Dave Carroll flew United again, and it just didn’t work out. Carroll made the headlines when he released a YouTube video explaining his experience with United, which broke his guitar when he changed planes at Chicago’s O’Hare airport.

In his first song, Carroll said he wouldn’t rule out flying United again, specifically, “To save the world, I probably would … but that won’t likely happen.” Well, he did fly United again, simply because he needed a direct flight from Nova Scotia to Denver, and United had the only one available. This time, United didn’t break his guitar, but it did lose his luggage.

When he arrived at Denver International Airport, Carroll learned that his luggage was delayed, and the United employees on hand told him to wait for it. Meanwhile, an airport official told him to leave the baggage claim area. Eventually he yielded — a smart move, since his luggage didn’t arrive until Wednesday. And, yet again, United is in the position of having to investigate a problem associated with quite possibly the nicest wronged customer in the history of the travel business.

Following his original debacle with United, Carroll said he’d create three videos for YouTube. He’s created two so far, in addition to a statement explaining the situation with United and urging people not to be so hard on Ms. Irlweg. All three have been viewed a total of nearly 7 million times.

United has promised to take steps to improve customer service, but this seems to be slow-moving, as evidenced by Carroll’s recent situation. To make matters worse, the word from United’s vice president of customer contact centers, Barbara Higgins, said in an interview with Christopher Elliott, “Our agents are empowered to escalate serious concerns that they hear from our guests. We have since provided them with a better way to do that to ensure we can be more responsive to special situations that arise, while also protecting us from the fraud that we see.”

“Empowered to escalate” — that doesn’t strike me as terribly empowered.

The lack of movement on the issue seems clear in Carroll’s Denver debacle. He had finished the lyrics for the third song before taking this trip. “They lyrics that I used sort of encompass what happened here this week so I might not have to rewrite it after all,” he told CBC. That’s a sad statement, when you think about it. He was writing about a problem that happened over a year ago, and recent events don’t call for revision.

So much for progress …

Ironically, Carroll was flying to Denver to give a speech at RightNow Technologies, a company that develops customer service software. Maybe United will schedule a demo soon.

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[Photo by cliff1066 via Flickr]