Expedia announces 2010 Insiders’ Select hotel rankings

by Scott Carmichael on

The 2010 Expedia Insiders’ Select hotel rankings provides Expedia customers with an annual list of the world’s best hotels rated for quality and value as determined mostly by traveler reviews. These are hotels that routinely exceed customer expectations – in their customer service, amenities, competitive pricing and more.

Now, I’ll admit that when I first saw the list, I was a bit puzzled (and you may be as well), but I spent some time talking to Janice Lichtenwaldt, the Expedia executive who oversees the list, and she explained exactly how the ranking works.

The way Expedia ranks the Insiders’ Select properties looks more at traveler reviews and value for money than anything else. Value for money is determined based upon the price and star rating of the hotel, then compared with the daily rate for other hotels in the vicinity. Honestly – this system makes perfect sense, and despite creating a rather odd looking list, I’m glad the focus is more on value and quality, than building a list that “looks cool”.

Here are the top ten properties that made the Expedia 2010 Insiders’ Select lineup:

  1. Galaxy Iraklio Hotel – Crete Island, Greece
  2. Hide Away Guest House – Garden Route, South Africa
  3. Drury Inn Indianapolis – Indianapolis, Indiana
  4. Al Manshar Rotana Hotel – Kuwait
  5. Conrad Bali – Bali, Indonesia
  6. Staybridge Suites Minneapolis-Bloomington – Minneapolis, Minnesota
  7. Hotel De La Cite – Languedoc-Roussillon, France
  8. Bosnian National Monument Muslibegovic House – Mostar, Bosnia and Herzegovina
  9. Cambridge Suites Sydney – Cape Breton Island, Canada
  10. The Westin Chosun Pusan – Haeundae, South Korea

New for 2010 is the ability to search for Insiders’ Select hotels – when you browse hotel search results on Expedia, simply click the “Hotel Preferences” link, and check “Insiders’ Select” to find hotels that made the list.%Gallery-73514%

Expedia TripAssist puts your iPhone in touch with your reservations

by Scott Carmichael on

This week, Expedia released a renewed iPhone application designed to be a link between your phone and your Expedia reservations.

The app is called TripAssist, and it provides one-stop-shopping for anything Expedia related. Once you link the app to your Expedia account, you get instant access to current and past itineraries.

One of the cooler features inside TripAssist is the flight status tool. Not only can you set up flight status notifications, the app also displays seat maps from SeatGuru, along with information about available power ports and whether or not you can expect to be fed.

The flight notification tool sends alerts by text message or email, bypassing the (often useless) Apple push notification system.

The “shop” portion of TripAssist does not actually allow you to book trips directly inside the application – it merely links to mobile versions of Expedia pages.

All in all, a pretty solid application. The lack of in-app bookings is a tad disappointing, but the itinerary management, seat maps and flight status features really make up for this. There are of course alternatives to managing your itineraries (TripIt and TripDeck), but Expedia customers can really benefit from having everything in one place.

TripAssist is free, and is available in the App Store

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Five predictions for the European travel market

by Tom Johansmeyer on

The end of the year is the time for all kinds of predictions for the next one. Usually, I treat such conjecture as the bullshit that it is, but when PhoCusWright puts out a list of what’ll happen for the travel market, I tend to take it a little much more seriously.

The worldwide recession is still squeezing the European travel market, but the online sector is likely to be the star next year, as it was in 2009. Consumers are turning to the web more and more to book their travel in Europe, and this will have a profound effect on how travel products and services are sold.

1. Up a third: PhoCusWright forecasts that the online segment of the travel market will hit 34 percent of the entire industry in Europe in 2010. Customers will turn to the internet to find better bargains, accelerating the shift from offline to online. At the end of 2008, online accounted for only 28% of European travel sales.

2. Priceline’s the one to beat: Priceline has lagged the three largest online travel agencies – Expedia, Orbitz and Travelocity – for years, but Priceline has seized some serious market share through the travel recession, due in large part to its acquisition of European company Booking.com. Priceline could take the #2 spot next year and will be well-positioned for the future.3. Metasearch arrival: Finally, there will be a solution to the fragmented online travel market! PhoCusWright forecasts the growth of sites that search across sites, which makes sense given that financial concerns are driving travel buyers to the web instead of traditional venues. There’s demand already, and economic conditions will feed the trend.

4. Big in Germany: Germany’s been gaining ground in the European travel market. In 2008, the country was responsible for only 17 percent of the space. Look for it to hit 20 percent by 2011, PhoCusWright says.

5. Look south for sunshine: Online penetration has topped 40 percent in the United Kingdom, and France and Germany are making progress. The easy wins are in the past. So, the travel business is looking toward the emerging travel markets of Europe: in the south and east.

There’s plenty on the agenda for the European travel market next year. Even in what will continue to be a tight economic environment, there’s plenty of room for growth. No doubt, the most important factor will be the recession, which will shape travel company behavior by driving buyers to seek better deals. The perception that online is the place to save will accelerate the push to electrons.

Expedia drops telephone booking fees

by Scott Carmichael on

There is a bit of a war going on between the various large online travel sites. They are battling each other to see who can provide the best service, with the lowest fees. Of course, this war really only has one winner – consumers.

This morning, Expedia announced the removal of all telephone booking fees for trips booked through their service. This may not sound like a very important change, but when you consider that the airlines charge as much as $25 per person, per telephone booking, you’ll quickly realize that being able to book that same ticket through Expedia without any fees could come in quite handy.

The company eliminated online air booking fees and change fees and cancel fees on all hotel and car rental reservations in May 2009. Cruise change and cancel fees were also eliminated in May 2009 and cruise booking fees were eliminated in October 2009.

It is an odd world when big travel firms like Expedia are able to provide a better service than the airlines themselves, but as I said – we consumers are the real winners here.

Being able to book a flight over the phone is perfect for people who hate making online reservations, or if you need an last minute flight reservation and don’t want to deal with the hassle of finding a computer with Internet access.

Online bookings just got cheaper!

by Tom Johansmeyer on

Online travel deals just got better. Even though airlines are tacking on extra fees, fares have been plunging for a while now, so it still cuts in favor of travelers. Travel websites have started to get in on the savings, too. Several sites are ditching their booking fees – at least temporarily.

Orbitz, Travelocity and Expedia announced yesterday that they are waiving their booking fees. For Orbitz, this is a permanent move. In the hypercompetitive world of online travel sales, these guys are doing everything they can to get your travel dollars. So, if you’ve been waiting to save even more money on travel – as if the dirt-cheap fares aren’t enough – the deal just got a little better!

[Via BloggingStocks]