Read the fine print – Hotel tip

by Gadling Staff on

When making reservations for a hotel stay, don’t assume all booking companies (i.e., Expedia vs. Travelocity) are created equal.

If you book a hotel one month with one agency and then book the same hotel again the next month with a different agency, don’t assume the terms and conditions for refunds or changes will be the same. Oftentimes, cancellation fees and refund policies differ from company to company.

Always verify any important conditions such as deposits, refunds, service fees, and fees for changing a reservation. This will ensure that when you do travel, your hotel stay will be smooth and you will limit the unexpected surprises that could possibly ruin your stay.

Five predictions for the European travel market

by Tom Johansmeyer on

The end of the year is the time for all kinds of predictions for the next one. Usually, I treat such conjecture as the bullshit that it is, but when PhoCusWright puts out a list of what’ll happen for the travel market, I tend to take it a little much more seriously.

The worldwide recession is still squeezing the European travel market, but the online sector is likely to be the star next year, as it was in 2009. Consumers are turning to the web more and more to book their travel in Europe, and this will have a profound effect on how travel products and services are sold.

1. Up a third: PhoCusWright forecasts that the online segment of the travel market will hit 34 percent of the entire industry in Europe in 2010. Customers will turn to the internet to find better bargains, accelerating the shift from offline to online. At the end of 2008, online accounted for only 28% of European travel sales.

2. Priceline’s the one to beat: Priceline has lagged the three largest online travel agencies – Expedia, Orbitz and Travelocity – for years, but Priceline has seized some serious market share through the travel recession, due in large part to its acquisition of European company Booking.com. Priceline could take the #2 spot next year and will be well-positioned for the future.3. Metasearch arrival: Finally, there will be a solution to the fragmented online travel market! PhoCusWright forecasts the growth of sites that search across sites, which makes sense given that financial concerns are driving travel buyers to the web instead of traditional venues. There’s demand already, and economic conditions will feed the trend.

4. Big in Germany: Germany’s been gaining ground in the European travel market. In 2008, the country was responsible for only 17 percent of the space. Look for it to hit 20 percent by 2011, PhoCusWright says.

5. Look south for sunshine: Online penetration has topped 40 percent in the United Kingdom, and France and Germany are making progress. The easy wins are in the past. So, the travel business is looking toward the emerging travel markets of Europe: in the south and east.

There’s plenty on the agenda for the European travel market next year. Even in what will continue to be a tight economic environment, there’s plenty of room for growth. No doubt, the most important factor will be the recession, which will shape travel company behavior by driving buyers to seek better deals. The perception that online is the place to save will accelerate the push to electrons.

Expedia drops telephone booking fees

by Scott Carmichael on

There is a bit of a war going on between the various large online travel sites. They are battling each other to see who can provide the best service, with the lowest fees. Of course, this war really only has one winner – consumers.

This morning, Expedia announced the removal of all telephone booking fees for trips booked through their service. This may not sound like a very important change, but when you consider that the airlines charge as much as $25 per person, per telephone booking, you’ll quickly realize that being able to book that same ticket through Expedia without any fees could come in quite handy.

The company eliminated online air booking fees and change fees and cancel fees on all hotel and car rental reservations in May 2009. Cruise change and cancel fees were also eliminated in May 2009 and cruise booking fees were eliminated in October 2009.

It is an odd world when big travel firms like Expedia are able to provide a better service than the airlines themselves, but as I said – we consumers are the real winners here.

Being able to book a flight over the phone is perfect for people who hate making online reservations, or if you need an last minute flight reservation and don’t want to deal with the hassle of finding a computer with Internet access.

Choosing the right company for your carbon offsets

by Katie Hammel on

According to Carbonfund, with the amount of flying I do annually, I “produce” about 21,000 pounds of CO2 per year. If I want to make up for the environmental damage I’ve done, I can pay $125 to offset my carbon contribution.

But what does that really mean? How can paying $125 make the air cleaner or the ozone layer stronger? Where does that $125 go? Am I just paying to make myself feel better?

Well, as I’m learning, it all depends on which company you choose. Some seem to be more transparent than others about where your money goes, and some seem to offer more assurance in the way of third-party auditing. Two that I have found that seem to be among the most reputable are Carbonfund.org and TerraPass. Both take the money you pay for your carbon offsets and invest it into projects that help reduce pollution, produce clean air and alternative sources of energy, and reduce the effects of carbon-producing technology.

Carbonfund, the company your money will go to if you choose to buy offsets for your next Virgin America flight, contributes to three major undertakings: renewable energy and methane projects, energy efficiency and carbon credits, and reforestation and avoided deforestation projects. According to their website, each project is audited and certified by a third party. The money they receive goes to projects that help offset the damage being done not just from planes, but from all the other carbon-producing technology we use on a daily basis – trains, buses, cars, and home appliances.

With Carbonfund, you can pay for all your environmental sins at once, or calculate more precisely based on a single flight. They also seem to offer very affordable options. If 20 or so flights per year and 12 months of living in a small apartment and riding the city buses and trains only costs me $125, I’m betting a single flight can’t be over $20.

Some of the projects to which Carbonfund contributes include those that: reduce the emissions produced by large transport trucks while they idle at rest stops, protect tropical rainforest land, restore hardwood forests, generate clean electricity from farm waste, and destroy methane produced by landfills.

TerraPass, the offset option offered by Expedia, funds some similar projects. Their big three are wind energy, farm power, and landfill gas capture. Like Carbonfund, their programs are audited and verified by a third party. When you register your flight, your life, your wedding (yes, weddings leave a very large carbon footprint) or your business, you’ll get a total price and also see where that money will be spent and how it will help offset the emissions you have produced. TerraPass seems to be a bit more expensive for me though. It cost more like $150 to combat my yearly output and a single flight (Chicago to CapeTown) was nearly $50. I did, however, really like that they had a comprehensive report published on their website, which listed how much carbon each project reduced over the course of a year.

I also appreciated that both websites make it a point to say that purchasing carbon offsets doesn’t give you a free pass to live a wasteful live. Both promote that, in addition to buying carbon offsets, you should also strive to reduce your carbon footprint by using less electricity, taking public transportation, flying direct when possible, and using alternative sources of energy when you can.

Whether you go with one of these two companies or another, be sure that it is independently audited and verified and that it offers information on where and how your money will be spent. While you can’t chose a specific project, you can often choose what type of project your money funds. Choosing a company that is audited by a third party helps you be sure that your money is going where you think it is, and ensures that companies aren’t selling the same offset credits more than once.

In an age where we seem to be nickle-and-dimed to death by the airlines, it’s difficult to think of voluntarily coughing up another $10-$50 per flight. But this money isn’t going to the airlines. It’s not lining the pockets of some corporate honchos. When invested correctly, it seems it really can make a difference in the fight against climate change.

Airlines roll out last-minute sales for Labor Day

by Katie Hammel on

There are just two weeks left until Labor Day, but it’s not too late to plan a getaway for the holiday weekend. In fact, waiting until now to book your trip might even save you money with some of the great last-minute deals that are available.

American Airlines Flights
American Airlines has several destinations on sale for Labor Day. Buy your tickets to Belize by August 28th and travel Monday through Thursday, starting September 1st, for as low as $217 each way. Book a trip to Jamaica by August 24th for travel any day of the week after September 1st, and prices will start at $84 each way. Tickets to Cancun, booked by August 25th for Saturday and Tuesday travel after September 1st, start at $88 each way.

United Airlines Flights
If you can stretch your weekend until Tuesday (departing on Saturday), book tickets to destinations within the United States on United Airlines by August 25th to save. Prices vary by departure and destination cities, but sample fares include Chicago to New Orleans for $89 each way, Atlanta to Denver for $109 each way, and Miami to Washington Dulles for $69 each way.

Spirit Airlines Flights
Spirit is well known for its near-constant sales to destinations within the United States, Central America and the Caribbean. It’s like the Gap of airlines – never pay retail because, just as the Gap will knock 50% off those jeans in two weeks, chances are that Spirit will soon offer a better deal for the flight you want. Their current sale ends tomorrow, August 25th, and discounts some of their more popular routes to as low as $33.90 each way. As with all of their sales, $9 Fare Club members and those in hub cities like Fort Lauderdale and Detroit save the most and have the most options. But even the rest of us can still get some good deals for Labor Day. For example, New York to Medellin, Colombia is $138.90 each way, Boston to Myrtle Beach is $68.90 each way, and Atlanta to San Jose, Costa Rica is $128.90 each way.

Expedia.com Deals
Beyond flights, Expedia has deals on just about everything else – hotels, cars, cruises, package deals – for your Labor Day travels. Deals vary widely by location, but some of the highlights include discounts of up to 50% off hotels in Las Vegas, Orlando and Chicago (among other cities) and 3-night Royal Caribbean Bahamas cruises for as low as $262 per person for an inside cabin.

If these deals don’t work for you, there’s still plenty of time to plan your perfect Labor Day vacation at a great price. Check out Hotwire’s Travel Ticker, peruse the sale list on Travelzoo and follow your favorite airlines on Twitter. JetBlue and Southwest regularly post their top deals on twitter, so you’ll be the first to know about great fares.